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401-737-2000
By Joyce P. on 09/09/21
Appointment window was 1-4. ****** arrived at 2. Pleasant, clean, courteous and very efficient. Was a pleasure working with both the office and technician.

By Trish M. on 08/27/21
Sam is just an exemplary employee. He came on time to fix my HVAC unit that took several hours to repair in a sweltering attic. He is extremely professional, knowledgeable and courteous. Next year when I am having my a/c checked out, I want Sam.

By Marc B. on 08/25/21
*** and **** came in and replaced our water heater and also installed a water filtration system. We have a service contract with them so we were able to get service "Very Quickly"!Both guys did a Fantastic Job and were also very friendly and personable.I would also...
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*** and **** came in and replaced our water heater and also installed a water filtration system. We have a service contract with them so we were able to get service "Very Quickly"!Both guys did a Fantastic Job and were also very friendly and personable.I would also like to give a shout out to ****** as well. I have been in customer service all my life and can say without a doubt, she is "thee" finest example of how customers should be treated on the phone.Thank you folks!National Refrigeration is our go-to people for sure.
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By Carol D. on 08/25/21
no comment

By Carlos S. on 08/25/21
Came on time very neat and clean. Fixed my problem for a fair price. Great work will definitely use again.

By Ron S. on 08/25/21
Doreen was exceedingly helpful in prompt call backs and in scheduling our service call. Jarrod was friendly and professional in diagnosing and fixing our AC issue. I would recommend National Refrigeration to others.

By Jose B. on 08/25/21
no comment

By George C. on 08/25/21
Prompt, didn't delay, done in about 1 hour, no problems w/ the system. Thanks

By James S. on 08/14/21
I am beyond pleased with the service and professionalism I received from National Refrigeration. Doreen was extremely nice and helpful handling my service call. She listened affectionately about my AC issues and was able to setup a service visit extremely fast duri...
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I am beyond pleased with the service and professionalism I received from National Refrigeration. Doreen was extremely nice and helpful handling my service call. She listened affectionately about my AC issues and was able to setup a service visit extremely fast during a very hot week. Sam came out to service my AC and he was very courteous and professional. He was able to find the issue quickly and really took time to explain what occurred and how he was correcting it. Sam is a true professional and I would highly recommend him and National for future service calls. Thank you to an excellent team!
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By KELLY G. on 08/11/21
Bob arrived promptly, greeted us warmly and professionally. He kept us informed of the issue and the steps toward resolution including options available to us. He kept the options budget friendly and listed items readily available to resolve our issue so that we ...
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Bob arrived promptly, greeted us warmly and professionally. He kept us informed of the issue and the steps toward resolution including options available to us. He kept the options budget friendly and listed items readily available to resolve our issue so that we wouldn't be disrupted in any way. Bob is a wonderful asset to the National team and even though we don't like it when something breaks, National is always there for us.
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By Jeff B. on 08/06/21
Bob was friendly and courteous and a pleasure to have in my home. He and his partner, Phil, enjoyed working together and did so efficiently. They did an excellent job.

By Denise L. on 08/04/21
Jarrod Pacheco was my technician came to do check up on air conditioning, he was on time, went in the attic first, then downstairs I have two units, then outside washed permanent filter and 2 units outside great service thank you Jarrod

By Brian O. on 08/02/21
Just found a great company to ensure my AC units are in working order. Sam came by and had the issue fixed super fast. Very impressed by the service, professionalism, and expediency. Recommended!

By Gail on 07/30/21
Jarrod was efficient and pleasant. Pleasure to work with

By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
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Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
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Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Gerry R. on 07/28/21
Jarrod was on time, on time and professional. He quickly diagnosis the issue with my air conditioner. He provided the cost and proceeded with the repair. I will use National Refrigeration for my AC maintenance going forward.

By Karen F. on 07/22/21
Sam came to fix a recurring issue we've had for the last 4 years with our AC unit. We've had many different companies in to fix it - but never a permanent fix. Sam did a thorough review / repair of our system, but more importantly, he took the time to educate me ...
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Sam came to fix a recurring issue we've had for the last 4 years with our AC unit. We've had many different companies in to fix it - but never a permanent fix. Sam did a thorough review / repair of our system, but more importantly, he took the time to educate me on the issue and changes we could make in how we use our system, so that we never have this issue again.
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By Michael H. on 07/09/21
First time with National Refrigeration, new HVAC system was installed and I had them come out for an annual service. Jarrod the tech was here for awhile doing what they do. Very professional, I had an issues which was above and beyond regarding the fans constantl...
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First time with National Refrigeration, new HVAC system was installed and I had them come out for an annual service. Jarrod the tech was here for awhile doing what they do. Very professional, I had an issues which was above and beyond regarding the fans constantly running. He spoke with the manufacture and solved the problem in 15 minutes. The company that installed the HVAC system was of no help to me. I was very pleased with the service.
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By Thomas W. on 07/09/21
Jarrod serviced the AC and was neat and professional. He found and repaired a small leak in the condensation drain line.
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CALL TO SCHEDULE
401-737-2000

Select any employee to see all their reviews.

Jarrod P
Rating:
162 total reviews!
Sean D
10 Years
Rating:
67 total reviews!
Doreen C
Customer Service Rep.
15 Years
Rating:
(18 total reviews)
David P
2 Years
Rating:
(62 total reviews)
Ryan H
19 Years
Rating:
(50 total reviews)
Charles F
2 Years
Rating:
(37 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at National Refrigeration, Inc. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Sean D has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
67 total reviews
I am a Journey I Sheet Metal Master and Journey II Sheet Metal of RI. I' married to my beautiful wife and have 2 children.
By Kathleen D. on 07/05/19
Sean and his partner David were very professional, pleasant and knowledgeable. They both covered their shoes upon arrival and explained exactly what was planned for this visit. It is very comforting to know this company is thorough and honorable.

By Steven s. on 06/26/19
Service was great. Clean, neat, knowledgeable

By Susan T. on 06/06/19
No comments

By Lee R W. on 06/01/19
Sean provided excellent service, as usual, timely and very professional

By Lee r. W. on 06/01/19
Sean provided excellent service, as usual, timely and very professional.

By Paul K. on 03/23/19
National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and hel...
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National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and helped complete rebate paper work. I would highly recommend this company to do work in your home or business.
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By Louis R. on 02/19/19
Sean D, was very professional and timely as expected. I have been dealing with National Refrigeration, since they put in my units almost 10yrs ago. I am happy to say I have never had a problem with them, their service, or my heating and ac units. I have been quite ...
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Sean D, was very professional and timely as expected. I have been dealing with National Refrigeration, since they put in my units almost 10yrs ago. I am happy to say I have never had a problem with them, their service, or my heating and ac units. I have been quite happy with them since the beginning.
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By Linda F. on 02/06/19
From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I ...
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From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I cannot recommend these people more and the owners should be extremely proud of the men working for him. As I said, "TOP NOTCH."
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By Lori U. on 01/04/19
always excellent service

By Anthony P. on 10/17/18
From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on tim...
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From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on time and got right to it . The crew that came to my home were super professional & answered any questions I had, they were very neat with there work & cleaned up after everything was completed. I would highly recommend National for any new installs & service work.
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By Lou G. on 10/02/18
Sean was outstanding!!! Thank you very much.

By karen e. on 09/17/18
Regarding 7 August request for service: I would like to thank and commend Sean D. who made the service call for a leaking AC unit. The AC units need more attention than I knew, and he helped me understand the problem--he sorted out the issue, and persevered as furt...
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Regarding 7 August request for service: I would like to thank and commend Sean D. who made the service call for a leaking AC unit. The AC units need more attention than I knew, and he helped me understand the problem--he sorted out the issue, and persevered as further troubles arose. I am confident that with his knowledge and commitment to doing a good job, our units will be maintained properly. High endorsement.
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By Rachel R. on 08/10/18
National Refrigeration was an excellent company to work with. Brian came out and was extremely knowledgeable and upfront about electrical work that needed to be done before central air could be put in. On the day of install, everyone worked efficiently to complete ...
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National Refrigeration was an excellent company to work with. Brian came out and was extremely knowledgeable and upfront about electrical work that needed to be done before central air could be put in. On the day of install, everyone worked efficiently to complete the job and I had central air up and running by the middle of the afternoon. I would highly recommend this company to anyone.
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By patricia on 07/28/18
Very pleased with the service ,the technician,Sean, and the quick response to our problem, setting a time for next day repair on a Saturday.Previous call to another company required 6 week wait.Sean was efficient ,friendly and neat.A credit to the company

By bbrickle on 07/24/18
(no comment)

By Linda L. on 07/20/18
Sean provided thorough service. He wa sprofessional, answered my questions. The staff at National Refrigeration, both in the office and those who come to my home have always been excellent to deal with .

By Michael m. on 07/17/18
On time. Courteous. Pleasant individual.

By Edward Z. on 07/17/18
Sean did a great job in servicing our Carrier AC unit. Very personable, and professional. Keep up the great work.

By Charles P. on 06/23/18
This was the 1st time I used National Refrigeration and I would highly recommend this company. The tech, Sean was on time and very professional. He didn't rush and took the time to explain everything he would be doing during my central air maintenance. He went a...
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This was the 1st time I used National Refrigeration and I would highly recommend this company. The tech, Sean was on time and very professional. He didn't rush and took the time to explain everything he would be doing during my central air maintenance. He went above and beyond to make sure I was satisfied. Excellent company!!
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By Nicole C. on 06/21/18
(no comment)
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