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By Michael L. on 05/26/22
**************** was our service professional for our central AC. He was great; answered all of our questions, explained what he would do, and took the time to look at our boiler so he could get his manager to answer if they could also service that. The charge for ...
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**************** was our service professional for our central AC. He was great; answered all of our questions, explained what he would do, and took the time to look at our boiler so he could get his manager to answer if they could also service that. The charge for visit was exactly as quoted. We will use them again.
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By James P. N. on 05/12/22
no comment

By Glenna P S. on 04/17/22
Jarrod is a quiet professional guy. He was on time and helpful toward suggesting a plan. Thanks!

By Barbara D. on 04/14/22
Jarrod has serviced our AC and boiler previously. He is great, gets the job done, clean, quiet, and such a gentleman. I recommend National all the time.

By Patricia on 04/08/22
****** P was very professional and courteous. I would highly recommend National Refrigeration and ****************

By Lorraine F. on 04/07/22
no comment

By Richard F. on 03/26/22
We replaced the 35 year old furnace and air conditioner with National Refrigeration. There was a crew of 5 men that arrived on time the day of installation. The work was done in December and I had heat by the afternoon. The men were very professional and worked wel...
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We replaced the 35 year old furnace and air conditioner with National Refrigeration. There was a crew of 5 men that arrived on time the day of installation. The work was done in December and I had heat by the afternoon. The men were very professional and worked well together. There was a issue after the installation that required additional remediation that was also handled professional. *****, the service manager along with *******, the technician came to the house and together solved the problem. A big thank you to all the people who did such an excellent and painless installation. ******** ******* ******, ***** and ******, special thank you to *****. I highly recommend National Refrigeration. They were professional, always on time and very clean. ******* F
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By Michael R. on 01/18/22
Trusted and thorough job clean and informative and timely excellent work

By Maria C. on 01/15/22
I recently purchased a home and noticed that there was water leaking from my bathroom fan. I was able to get someone to come out and check out the issue within 48 hours. Jarrod P came out and was very professional, thorough, and honestly quick. He was able to deter...
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I recently purchased a home and noticed that there was water leaking from my bathroom fan. I was able to get someone to come out and check out the issue within 48 hours. Jarrod P came out and was very professional, thorough, and honestly quick. He was able to determine it was condensation caused by the extreme cold we have been having recently. He took photos to show me what the situation looked like in the attic and let me know he rearranged some insulation already there so it better surrounds the fan area. He also gave me a recommendation for ac service come the spring as well. I’d highly recommend this company
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By John M. on 01/11/22
no comment

By Carlos A. on 11/02/21
no comment

By Carol & Jim M. on 10/18/21
My central a/c died in June this year and with the heat wave there were no appointments available until August. Luckily I had a room unit and ceiling fans so the summer was bearable. I wasn't contacted so I called to check on my appointment. It seemed my appointmen...
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My central a/c died in June this year and with the heat wave there were no appointments available until August. Luckily I had a room unit and ceiling fans so the summer was bearable. I wasn't contacted so I called to check on my appointment. It seemed my appointment wasn't recorded and the next available appointment was in November. The receptionist worked to make things right and got me an appointment asap. The tech, ******, could not have been nicer. Was on time, very efficient and professional. It took him 15 minutes to diagnose and fix my problem which was important as this problem was going to affect my heating system as well. Thank you.
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By Randi M. on 10/18/21
My central a/c died in June this year and with the heat wave there were no appointments available until August. Luckily I had a room unit and ceiling fans so the summer was bearable. I wasn't contacted so I called to check on my appointment. It seemed my appointmen...
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My central a/c died in June this year and with the heat wave there were no appointments available until August. Luckily I had a room unit and ceiling fans so the summer was bearable. I wasn't contacted so I called to check on my appointment. It seemed my appointment wasn't recorded and the next available appointment was in November. The receptionist worked to make things right and got me an appointment asap. The tech, ******, could not have been nicer. Was on time, very efficient and professional. It took him 15 minutes to diagnose and fix my problem which was important as this problem was going to affect my heating system as well. Thank you.
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By Patricia R. on 09/28/21
no comment

By Bill S. on 09/22/21
Charles was on time,very professional, polite, competent and in addition he was of great interest to our three year old granddaughter. Great guy!

By Roland N. on 09/16/21
I was in a bind during the last heat wave after the storm. We had electricity, but no air conditioning.****** managed to have a tech respond the next day to diagnose the problem. He said it was a part that had to be ordered. It was ordered and promptly installed wh...
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I was in a bind during the last heat wave after the storm. We had electricity, but no air conditioning.****** managed to have a tech respond the next day to diagnose the problem. He said it was a part that had to be ordered. It was ordered and promptly installed when it arrived.I was so impressed that i took out a service contract with this organization. It is well run and responsive to a customer needs. The tech was neat, polite on time and really knew what he was doing. *************************** in my book is a keeper.In fact, my neighbor was looking for someone to service her system and I gave her the number for this company.
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By Joyce P. on 09/09/21
Appointment window was 1-4. ****** arrived at 2. Pleasant, clean, courteous and very efficient. Was a pleasure working with both the office and technician.

By Trish M. on 08/27/21
Sam is just an exemplary employee. He came on time to fix my HVAC unit that took several hours to repair in a sweltering attic. He is extremely professional, knowledgeable and courteous. Next year when I am having my a/c checked out, I want Sam.

By Marc B. on 08/25/21
*** and **** came in and replaced our water heater and also installed a water filtration system. We have a service contract with them so we were able to get service "Very Quickly"!Both guys did a Fantastic Job and were also very friendly and personable.I would also...
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*** and **** came in and replaced our water heater and also installed a water filtration system. We have a service contract with them so we were able to get service "Very Quickly"!Both guys did a Fantastic Job and were also very friendly and personable.I would also like to give a shout out to ****** as well. I have been in customer service all my life and can say without a doubt, she is "thee" finest example of how customers should be treated on the phone.Thank you folks!National Refrigeration is our go-to people for sure.
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By Carol D. on 08/25/21
no comment
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401-737-2000

Select any employee to see all their reviews.

Jarrod P
Rating:
172 total reviews!
Sean D
10 Years
Rating:
67 total reviews!
Doreen C
Customer Service Rep.
15 Years
Rating:
(19 total reviews)
David P
2 Years
Rating:
(62 total reviews)
Ryan H
19 Years
Rating:
(50 total reviews)
Charles F
2 Years
Rating:
(39 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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CALL TO SCHEDULE
401-737-2000
Ryan H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
50 total reviews
Ryan has worked in the plumbing industry for over 19 years. He and is wife are expecting a new baby!
By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
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Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
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Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Lesly C. on 06/02/21
Ryan came to our home to fix an air conditioning system. He was professional and was able to diagnose the problem in a timely manner - he is an experienced HVAC guy. He was friendly and respectful. Ryan ordered the part and came back to fix the problem about two we...
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Ryan came to our home to fix an air conditioning system. He was professional and was able to diagnose the problem in a timely manner - he is an experienced HVAC guy. He was friendly and respectful. Ryan ordered the part and came back to fix the problem about two weeks later and everything is working fine now. Thanks Ryan, L Choinski North Kingstown, RI
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By Jay L. on 05/25/21
Ryan did a great job with my AC service. He is very good at his job!

By Ralph G. on 04/27/21
The three gentleman, Rito, Sean, and Charles, who installed my new furnace and air conditioner were very professional. They took the time to answer all of my questions in a patient and courteous manner. For a while I wasn't sure that they would be able to get som...
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The three gentleman, Rito, Sean, and Charles, who installed my new furnace and air conditioner were very professional. They took the time to answer all of my questions in a patient and courteous manner. For a while I wasn't sure that they would be able to get some venting into a tight space, but they hung tough and finished the job. These men seemed to be dedicated to doing a good job. I have told some of my friends and neighbors about your company and they are interested in possibly contacting you about servicing them too. I have a service contract with National and have been having my heating and air conditioner serviced bi-annually. You guys do a great job. Last week, Jarrod serviced my heating system. He was very thorough and did a great job. I had a few questions for him and he did an excellent job answering them. I'm very satisfied. Also, this survey is a great example of why you have a great company.
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By Michael P. on 02/16/21
Ryan did a great job. Friendly, diligent, fixed the problem and bingo, we had heat. Good guy, highly recommended. Ty

By thomas j s. on 02/15/21
Very through, professional and responsive to questions!

By beshara d. on 02/10/21
Had a great experience with ****, who serviced our *****-******* boiler. He was thorough, highly organized, and very knowledgeable. **** answered all our questions direclty, honestly and with a generous spirit. He is a credit to his company, as is *****, another fi...
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Had a great experience with ****, who serviced our *****-******* boiler. He was thorough, highly organized, and very knowledgeable. **** answered all our questions direclty, honestly and with a generous spirit. He is a credit to his company, as is *****, another field service professional who worked on our boiler a week earlier. We highly recommend this company.
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By Daniel R. on 02/09/21
Ryan was professional and courteous, he also did a great job of explaining what needed to be done and appropriate context about our boiler.

By Paul J. on 02/09/21
Ryan was excellent. He was very thorough and checked not only the thermostat, but the furnace and the ducting. Curiously, the problem continued for two days after he left - namely excessive heat flowing into the bedroom despite a low setting on the thermostat. H...
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Ryan was excellent. He was very thorough and checked not only the thermostat, but the furnace and the ducting. Curiously, the problem continued for two days after he left - namely excessive heat flowing into the bedroom despite a low setting on the thermostat. However, on the third day - and since - the bedroom temperature is FINALLY cooler than the rest of the house, which is how we like to sleep.
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By Jeff F. on 02/05/21
Ryan H was very knowledgable and got the job done quickly. Great service!

By R. H. L. on 01/31/21
I have always been impressed by NR's Service folks.....very reliable. Just had a heating issue on the coldest night of the year - 10 degrees out. Ryan Hanrahan called twice to alert me of his visit....arrived before 11 AM on a Sunday. Determined the problem right a...
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I have always been impressed by NR's Service folks.....very reliable. Just had a heating issue on the coldest night of the year - 10 degrees out. Ryan Hanrahan called twice to alert me of his visit....arrived before 11 AM on a Sunday. Determined the problem right away and fixed it....(.this after having been out on a call till midnight the previous night...) Polite. Very Helpful.
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By David K. on 01/29/21
Ryan was really great. He was nice and explained things really well. We had a problem with a part that went bad and he fixed it well while being calm and professional.

By Rob P. on 01/27/21
Ryan showed up on time, did an excellent job finding the issue, explaining it to me and told me what he recommended to solve the issue. I highly recommend Ryan and National Refrigeration.

By Joseph D. on 01/23/21
Ryan provided excellent service. He is professional, friendly, competent. Actually went out of his way to provide helpful information and to get a replacement part. Love the service and will continue using National Refrigeration.

By Edward C. on 01/19/21
Doreen is always a pleasure to work with in scheduling service. Ryan, Dave, Jeremy, and Charles did a great job!

By Jayne C. on 12/22/20
This company does it right. I called the company at 6:00 PM to let them know I needed someone to come out to look at my heating system. I had no heat & no hot water and a snow storm was about to hit in 48 hours. Ryan came out that night and we decided I needed to r...
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This company does it right. I called the company at 6:00 PM to let them know I needed someone to come out to look at my heating system. I had no heat & no hot water and a snow storm was about to hit in 48 hours. Ryan came out that night and we decided I needed to replace my entire heating system. They sent me a quote the next day and the heating system was replaced the day after that. The heat was running by 5:00 PM and it starting snowing around 7:00 PM. I have to thank Ryan & Bob for an outstanding job and the follow-up.
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By Ken & Connie A. on 07/29/20
Excellent service. Tech arrived about 45 minutes after we called for central a/c unit not working.

By Joseph C. on 07/27/20
Ok. Since you are coming back a second time for feedback. Ryan did a fine job when I pointed out what the the previous service man did not catch. Was not pleased that I. Had to pay that miss.

By Peter B. on 07/24/20
Bob and Ryan installed my Navien Tankless water system. They showed up when scheduled were true professionals throughout the entire project. I would use this company any time. Jarod and crew came two days later to install my Carrier AC unit and Carrier furnace. The...
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Bob and Ryan installed my Navien Tankless water system. They showed up when scheduled were true professionals throughout the entire project. I would use this company any time. Jarod and crew came two days later to install my Carrier AC unit and Carrier furnace. The experience I had with Bob and Ryan was repeated. Brian the service manger should be proud of his team. While there were some delays getting my equipment in from Carrier Brian was sure to expedite the installation process for us and his team more than made up for the delays.
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