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401-737-2000
By Joyce P. on 09/09/21
Appointment window was 1-4. ****** arrived at 2. Pleasant, clean, courteous and very efficient. Was a pleasure working with both the office and technician.

By Trish M. on 08/27/21
Sam is just an exemplary employee. He came on time to fix my HVAC unit that took several hours to repair in a sweltering attic. He is extremely professional, knowledgeable and courteous. Next year when I am having my a/c checked out, I want Sam.

By Marc B. on 08/25/21
*** and **** came in and replaced our water heater and also installed a water filtration system. We have a service contract with them so we were able to get service "Very Quickly"!Both guys did a Fantastic Job and were also very friendly and personable.I would also...
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*** and **** came in and replaced our water heater and also installed a water filtration system. We have a service contract with them so we were able to get service "Very Quickly"!Both guys did a Fantastic Job and were also very friendly and personable.I would also like to give a shout out to ****** as well. I have been in customer service all my life and can say without a doubt, she is "thee" finest example of how customers should be treated on the phone.Thank you folks!National Refrigeration is our go-to people for sure.
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By Carol D. on 08/25/21
no comment

By Carlos S. on 08/25/21
Came on time very neat and clean. Fixed my problem for a fair price. Great work will definitely use again.

By Ron S. on 08/25/21
Doreen was exceedingly helpful in prompt call backs and in scheduling our service call. Jarrod was friendly and professional in diagnosing and fixing our AC issue. I would recommend National Refrigeration to others.

By Jose B. on 08/25/21
no comment

By George C. on 08/25/21
Prompt, didn't delay, done in about 1 hour, no problems w/ the system. Thanks

By James S. on 08/14/21
I am beyond pleased with the service and professionalism I received from National Refrigeration. Doreen was extremely nice and helpful handling my service call. She listened affectionately about my AC issues and was able to setup a service visit extremely fast duri...
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I am beyond pleased with the service and professionalism I received from National Refrigeration. Doreen was extremely nice and helpful handling my service call. She listened affectionately about my AC issues and was able to setup a service visit extremely fast during a very hot week. Sam came out to service my AC and he was very courteous and professional. He was able to find the issue quickly and really took time to explain what occurred and how he was correcting it. Sam is a true professional and I would highly recommend him and National for future service calls. Thank you to an excellent team!
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By KELLY G. on 08/11/21
Bob arrived promptly, greeted us warmly and professionally. He kept us informed of the issue and the steps toward resolution including options available to us. He kept the options budget friendly and listed items readily available to resolve our issue so that we ...
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Bob arrived promptly, greeted us warmly and professionally. He kept us informed of the issue and the steps toward resolution including options available to us. He kept the options budget friendly and listed items readily available to resolve our issue so that we wouldn't be disrupted in any way. Bob is a wonderful asset to the National team and even though we don't like it when something breaks, National is always there for us.
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By Jeff B. on 08/06/21
Bob was friendly and courteous and a pleasure to have in my home. He and his partner, Phil, enjoyed working together and did so efficiently. They did an excellent job.

By Denise L. on 08/04/21
Jarrod Pacheco was my technician came to do check up on air conditioning, he was on time, went in the attic first, then downstairs I have two units, then outside washed permanent filter and 2 units outside great service thank you Jarrod

By Brian O. on 08/02/21
Just found a great company to ensure my AC units are in working order. Sam came by and had the issue fixed super fast. Very impressed by the service, professionalism, and expediency. Recommended!

By Gail on 07/30/21
Jarrod was efficient and pleasant. Pleasure to work with

By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
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Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
(View More)
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Gerry R. on 07/28/21
Jarrod was on time, on time and professional. He quickly diagnosis the issue with my air conditioner. He provided the cost and proceeded with the repair. I will use National Refrigeration for my AC maintenance going forward.

By Karen F. on 07/22/21
Sam came to fix a recurring issue we've had for the last 4 years with our AC unit. We've had many different companies in to fix it - but never a permanent fix. Sam did a thorough review / repair of our system, but more importantly, he took the time to educate me ...
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Sam came to fix a recurring issue we've had for the last 4 years with our AC unit. We've had many different companies in to fix it - but never a permanent fix. Sam did a thorough review / repair of our system, but more importantly, he took the time to educate me on the issue and changes we could make in how we use our system, so that we never have this issue again.
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By Michael H. on 07/09/21
First time with National Refrigeration, new HVAC system was installed and I had them come out for an annual service. Jarrod the tech was here for awhile doing what they do. Very professional, I had an issues which was above and beyond regarding the fans constantl...
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First time with National Refrigeration, new HVAC system was installed and I had them come out for an annual service. Jarrod the tech was here for awhile doing what they do. Very professional, I had an issues which was above and beyond regarding the fans constantly running. He spoke with the manufacture and solved the problem in 15 minutes. The company that installed the HVAC system was of no help to me. I was very pleased with the service.
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By Thomas W. on 07/09/21
Jarrod serviced the AC and was neat and professional. He found and repaired a small leak in the condensation drain line.
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CALL TO SCHEDULE
401-737-2000

Select any employee to see all their reviews.

Jarrod P
Rating:
162 total reviews!
Sean D
10 Years
Rating:
67 total reviews!
Doreen C
Customer Service Rep.
15 Years
Rating:
(18 total reviews)
David P
2 Years
Rating:
(62 total reviews)
Ryan H
19 Years
Rating:
(50 total reviews)
Charles F
2 Years
Rating:
(37 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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401-737-2000

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CALL TO SCHEDULE
401-737-2000
Ryan H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
50 total reviews
Ryan has worked in the plumbing industry for over 19 years. He and is wife are expecting a new baby!
By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
(View More)
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
(View More)
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Lesly C. on 06/02/21
Ryan came to our home to fix an air conditioning system. He was professional and was able to diagnose the problem in a timely manner - he is an experienced HVAC guy. He was friendly and respectful. Ryan ordered the part and came back to fix the problem about two we...
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Ryan came to our home to fix an air conditioning system. He was professional and was able to diagnose the problem in a timely manner - he is an experienced HVAC guy. He was friendly and respectful. Ryan ordered the part and came back to fix the problem about two weeks later and everything is working fine now. Thanks Ryan, L Choinski North Kingstown, RI
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By Jay L. on 05/25/21
Ryan did a great job with my AC service. He is very good at his job!

By Ralph G. on 04/27/21
The three gentleman, Rito, Sean, and Charles, who installed my new furnace and air conditioner were very professional. They took the time to answer all of my questions in a patient and courteous manner. For a while I wasn't sure that they would be able to get som...
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The three gentleman, Rito, Sean, and Charles, who installed my new furnace and air conditioner were very professional. They took the time to answer all of my questions in a patient and courteous manner. For a while I wasn't sure that they would be able to get some venting into a tight space, but they hung tough and finished the job. These men seemed to be dedicated to doing a good job. I have told some of my friends and neighbors about your company and they are interested in possibly contacting you about servicing them too. I have a service contract with National and have been having my heating and air conditioner serviced bi-annually. You guys do a great job. Last week, Jarrod serviced my heating system. He was very thorough and did a great job. I had a few questions for him and he did an excellent job answering them. I'm very satisfied. Also, this survey is a great example of why you have a great company.
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By Michael P. on 02/16/21
Ryan did a great job. Friendly, diligent, fixed the problem and bingo, we had heat. Good guy, highly recommended. Ty

By thomas j s. on 02/15/21
Very through, professional and responsive to questions!

By beshara d. on 02/10/21
Had a great experience with ****, who serviced our *****-******* boiler. He was thorough, highly organized, and very knowledgeable. **** answered all our questions direclty, honestly and with a generous spirit. He is a credit to his company, as is *****, another fi...
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Had a great experience with ****, who serviced our *****-******* boiler. He was thorough, highly organized, and very knowledgeable. **** answered all our questions direclty, honestly and with a generous spirit. He is a credit to his company, as is *****, another field service professional who worked on our boiler a week earlier. We highly recommend this company.
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By Daniel R. on 02/09/21
Ryan was professional and courteous, he also did a great job of explaining what needed to be done and appropriate context about our boiler.

By Paul J. on 02/09/21
Ryan was excellent. He was very thorough and checked not only the thermostat, but the furnace and the ducting. Curiously, the problem continued for two days after he left - namely excessive heat flowing into the bedroom despite a low setting on the thermostat. H...
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Ryan was excellent. He was very thorough and checked not only the thermostat, but the furnace and the ducting. Curiously, the problem continued for two days after he left - namely excessive heat flowing into the bedroom despite a low setting on the thermostat. However, on the third day - and since - the bedroom temperature is FINALLY cooler than the rest of the house, which is how we like to sleep.
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By Jeff F. on 02/05/21
Ryan H was very knowledgable and got the job done quickly. Great service!

By R. H. L. on 01/31/21
I have always been impressed by NR's Service folks.....very reliable. Just had a heating issue on the coldest night of the year - 10 degrees out. Ryan Hanrahan called twice to alert me of his visit....arrived before 11 AM on a Sunday. Determined the problem right a...
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I have always been impressed by NR's Service folks.....very reliable. Just had a heating issue on the coldest night of the year - 10 degrees out. Ryan Hanrahan called twice to alert me of his visit....arrived before 11 AM on a Sunday. Determined the problem right away and fixed it....(.this after having been out on a call till midnight the previous night...) Polite. Very Helpful.
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By David K. on 01/29/21
Ryan was really great. He was nice and explained things really well. We had a problem with a part that went bad and he fixed it well while being calm and professional.

By Rob P. on 01/27/21
Ryan showed up on time, did an excellent job finding the issue, explaining it to me and told me what he recommended to solve the issue. I highly recommend Ryan and National Refrigeration.

By Joseph D. on 01/23/21
Ryan provided excellent service. He is professional, friendly, competent. Actually went out of his way to provide helpful information and to get a replacement part. Love the service and will continue using National Refrigeration.

By Edward C. on 01/19/21
Doreen is always a pleasure to work with in scheduling service. Ryan, Dave, Jeremy, and Charles did a great job!

By Jayne C. on 12/22/20
This company does it right. I called the company at 6:00 PM to let them know I needed someone to come out to look at my heating system. I had no heat & no hot water and a snow storm was about to hit in 48 hours. Ryan came out that night and we decided I needed to r...
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This company does it right. I called the company at 6:00 PM to let them know I needed someone to come out to look at my heating system. I had no heat & no hot water and a snow storm was about to hit in 48 hours. Ryan came out that night and we decided I needed to replace my entire heating system. They sent me a quote the next day and the heating system was replaced the day after that. The heat was running by 5:00 PM and it starting snowing around 7:00 PM. I have to thank Ryan & Bob for an outstanding job and the follow-up.
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By Ken & Connie A. on 07/29/20
Excellent service. Tech arrived about 45 minutes after we called for central a/c unit not working.

By Joseph C. on 07/27/20
Ok. Since you are coming back a second time for feedback. Ryan did a fine job when I pointed out what the the previous service man did not catch. Was not pleased that I. Had to pay that miss.

By Peter B. on 07/24/20
Bob and Ryan installed my Navien Tankless water system. They showed up when scheduled were true professionals throughout the entire project. I would use this company any time. Jarod and crew came two days later to install my Carrier AC unit and Carrier furnace. The...
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Bob and Ryan installed my Navien Tankless water system. They showed up when scheduled were true professionals throughout the entire project. I would use this company any time. Jarod and crew came two days later to install my Carrier AC unit and Carrier furnace. The experience I had with Bob and Ryan was repeated. Brian the service manger should be proud of his team. While there were some delays getting my equipment in from Carrier Brian was sure to expedite the installation process for us and his team more than made up for the delays.
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