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401-737-2000
By Paula F. on 04/19/21
Bob replaced all our 30 year old outside sillcocks for our outside hoses. Clean, professional, works great and solves the problem.

By Will S. on 04/17/21
Super professional, right on time and knew exactly what he was doing. Even helped me troubleshoot a thermostat problem!

By Lynette F G. on 04/15/21
Our scheduled time was between 8 &10:00. David arrived a little before 8 which was great. He checked inside to see where he needed to go...attic area. He had booties on his feet. This was a big plus as far as I was concerned. He was also masked. Another plus. He wa...
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Our scheduled time was between 8 &10:00. David arrived a little before 8 which was great. He checked inside to see where he needed to go...attic area. He had booties on his feet. This was a big plus as far as I was concerned. He was also masked. Another plus. He was upstairs doing what he does and then went outside to check the condenser. Did I mention he put in a new air filter for us. David spent more time examining our system, and cleaning the condenser than our previous company. He was personable and professional; a pleasure to deal with. Highly recommend!
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By Michael M. on 04/15/21
Jarrod Pacheco did a great job! Showed up on time and finished within the time window when I set up the appointment. Jarrod is a very knowledgeable guy and he explained to me what he was doing, the tests he was running and what the results showed. He thoroughly c...
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Jarrod Pacheco did a great job! Showed up on time and finished within the time window when I set up the appointment. Jarrod is a very knowledgeable guy and he explained to me what he was doing, the tests he was running and what the results showed. He thoroughly cleaned my two HVAC units and spent a lot of time checking parts, tightening screws, just a good maintenance check up. I would highly recommend Jarrod as an HVAC professional and National as a service provider.
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By Karen C. on 04/14/21
Jarrod was polite, prompt, and completed his task well.

By William H. on 04/13/21
My service was done professionally and courteously 5 stars

By Ray P. on 04/07/21
I know Brian personally as a stand-up guy so I trusted his opinion when I moved to RI a few years ago, I recently bought a larger house in MA that needed central air on the 2nd floor. Everyone was saying "mini-split, mini-split", which didn't seem appropriate for t...
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I know Brian personally as a stand-up guy so I trusted his opinion when I moved to RI a few years ago, I recently bought a larger house in MA that needed central air on the 2nd floor. Everyone was saying "mini-split, mini-split", which didn't seem appropriate for this application. Brian immediately recommended the correct solution. The communication, professionalism and efficiency of the company and the crew is something every business should strive for. A-1 all the way. You won't go wrong with this team!
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By Robert P. on 04/07/21
Been a customer for over 20 years. Jarrod P and all the Techs I've met over the years are competent and get the job done reliably, whether a PM or repair or installation. And they show up on time.

By Audrey G. on 04/02/21
Jarrod P was very professional and courteous. He worked in a timely manner and explained how to change the temperature on the thermostat as I was having a hard time changing the programmed temperatures.

By Jack L. on 03/30/21
Very polite and capable.

By Randi H. on 03/30/21
Jerrod has always been thoughtful, friendly and professional.

By Stephen A. on 03/27/21
I called over the winter on a Saturday. Management immediately got back to me to tell me someone would call on Monday. They called me on Monday and told me they were not scheduling until March and that they would call me in March. I assumed I would have to follow u...
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I called over the winter on a Saturday. Management immediately got back to me to tell me someone would call on Monday. They called me on Monday and told me they were not scheduling until March and that they would call me in March. I assumed I would have to follow up. They called me like they promised and I did not have to follow up. Jarrod, the technician showed up on time and was quick, polite, clean, and professional. I am thrilled! I would recommend National Refrigeration to anyone who wants a professional company with great customer service. Job well done.
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By Alice Y. on 03/22/21
Bob Okerholm installed a utility sink in my basement, which involved connecting a number of pipes and replacing an old drain. He was meticulous, thorough, and efficient, and tested all the connections very carefully. He also took time to explain what he was doing a...
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Bob Okerholm installed a utility sink in my basement, which involved connecting a number of pipes and replacing an old drain. He was meticulous, thorough, and efficient, and tested all the connections very carefully. He also took time to explain what he was doing and answer my questions in a friendly, patient manner. At the end he left everything clean and tidy. I would definitely recommend him for any household plumbing work.
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By Susan J. on 03/11/21
no comment

By Khailah c. on 03/05/21
no comment

By Mary M. on 03/02/21
no comment

By Suzanne O. on 02/24/21
Jarrod is polite, knowledgeable, and knows what he's doing. Highly recommend.

By Kimberly Ann E. on 02/22/21
Doreen has always assisted me quickly and professionally. I have dealing with her for 10 years and am thankful to have such a great support when my ac or heat goes down. She is exceptional at her job and we are so thankful for her!

By Kimberly E. on 02/22/21
Doreen has always assisted me quickly and professionally. I have dealing with her for 10 years and am thankful to have such a great support when my ac or heat goes down. She is exceptional at her job and we are so thankful for her!

By Michael P. on 02/16/21
Ryan did a great job. Friendly, diligent, fixed the problem and bingo, we had heat. Good guy, highly recommended. Ty
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CALL TO SCHEDULE
401-737-2000

Select any employee to see all their reviews.

Jarrod P
Rating:
134 total reviews!
Sean D
10 Years
Rating:
67 total reviews!
Doreen C
Customer Service Rep.
15 Years
Rating:
(16 total reviews)
Jessica H
Customer Service Rep.
4 Years
Rating:
(1 total review)
David P
2 Years
Rating:
(56 total reviews)
Ryan H
19 Years
Rating:
(45 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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401-737-2000

Customer service is always a top priority at National Refrigeration, Inc. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
401-737-2000
Ryan H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
45 total reviews
Ryan has worked in the plumbing industry for over 19 years. He and is wife are expecting a new baby!
By Michael P. on 02/16/21
Ryan did a great job. Friendly, diligent, fixed the problem and bingo, we had heat. Good guy, highly recommended. Ty

By thomas j s. on 02/15/21
Very through, professional and responsive to questions!

By beshara d. on 02/10/21
Had a great experience with ****, who serviced our *****-******* boiler. He was thorough, highly organized, and very knowledgeable. **** answered all our questions direclty, honestly and with a generous spirit. He is a credit to his company, as is *****, another fi...
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Had a great experience with ****, who serviced our *****-******* boiler. He was thorough, highly organized, and very knowledgeable. **** answered all our questions direclty, honestly and with a generous spirit. He is a credit to his company, as is *****, another field service professional who worked on our boiler a week earlier. We highly recommend this company.
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By Daniel R. on 02/09/21
Ryan was professional and courteous, he also did a great job of explaining what needed to be done and appropriate context about our boiler.

By Paul J. on 02/09/21
Ryan was excellent. He was very thorough and checked not only the thermostat, but the furnace and the ducting. Curiously, the problem continued for two days after he left - namely excessive heat flowing into the bedroom despite a low setting on the thermostat. H...
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Ryan was excellent. He was very thorough and checked not only the thermostat, but the furnace and the ducting. Curiously, the problem continued for two days after he left - namely excessive heat flowing into the bedroom despite a low setting on the thermostat. However, on the third day - and since - the bedroom temperature is FINALLY cooler than the rest of the house, which is how we like to sleep.
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By Jeff F. on 02/05/21
Ryan H was very knowledgable and got the job done quickly. Great service!

By R. H. L. on 01/31/21
I have always been impressed by NR's Service folks.....very reliable. Just had a heating issue on the coldest night of the year - 10 degrees out. Ryan Hanrahan called twice to alert me of his visit....arrived before 11 AM on a Sunday. Determined the problem right a...
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I have always been impressed by NR's Service folks.....very reliable. Just had a heating issue on the coldest night of the year - 10 degrees out. Ryan Hanrahan called twice to alert me of his visit....arrived before 11 AM on a Sunday. Determined the problem right away and fixed it....(.this after having been out on a call till midnight the previous night...) Polite. Very Helpful.
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By David K. on 01/29/21
Ryan was really great. He was nice and explained things really well. We had a problem with a part that went bad and he fixed it well while being calm and professional.

By Rob P. on 01/27/21
Ryan showed up on time, did an excellent job finding the issue, explaining it to me and told me what he recommended to solve the issue. I highly recommend Ryan and National Refrigeration.

By Joseph D. on 01/23/21
Ryan provided excellent service. He is professional, friendly, competent. Actually went out of his way to provide helpful information and to get a replacement part. Love the service and will continue using National Refrigeration.

By Edward C. on 01/19/21
Doreen is always a pleasure to work with in scheduling service. Ryan, Dave, Jeremy, and Charles did a great job!

By Jayne C. on 12/22/20
This company does it right. I called the company at 6:00 PM to let them know I needed someone to come out to look at my heating system. I had no heat & no hot water and a snow storm was about to hit in 48 hours. Ryan came out that night and we decided I needed to r...
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This company does it right. I called the company at 6:00 PM to let them know I needed someone to come out to look at my heating system. I had no heat & no hot water and a snow storm was about to hit in 48 hours. Ryan came out that night and we decided I needed to replace my entire heating system. They sent me a quote the next day and the heating system was replaced the day after that. The heat was running by 5:00 PM and it starting snowing around 7:00 PM. I have to thank Ryan & Bob for an outstanding job and the follow-up.
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By Ken & Connie A. on 07/29/20
Excellent service. Tech arrived about 45 minutes after we called for central a/c unit not working.

By Joseph C. on 07/27/20
Ok. Since you are coming back a second time for feedback. Ryan did a fine job when I pointed out what the the previous service man did not catch. Was not pleased that I. Had to pay that miss.

By Peter B. on 07/24/20
Bob and Ryan installed my Navien Tankless water system. They showed up when scheduled were true professionals throughout the entire project. I would use this company any time. Jarod and crew came two days later to install my Carrier AC unit and Carrier furnace. The...
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Bob and Ryan installed my Navien Tankless water system. They showed up when scheduled were true professionals throughout the entire project. I would use this company any time. Jarod and crew came two days later to install my Carrier AC unit and Carrier furnace. The experience I had with Bob and Ryan was repeated. Brian the service manger should be proud of his team. While there were some delays getting my equipment in from Carrier Brian was sure to expedite the installation process for us and his team more than made up for the delays.
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By Bill O. on 03/06/20
Bob O and Ryan H. recently install a new state of the art On Demand Domestic Gas hot water system in my home. Both technicians arrived on time. They were very professional and did an excellent job of installation of my new DHW system. They were very neat and eff...
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Bob O and Ryan H. recently install a new state of the art On Demand Domestic Gas hot water system in my home. Both technicians arrived on time. They were very professional and did an excellent job of installation of my new DHW system. They were very neat and efficient, and left my cellar area cleaner than they found it. I would recommend both Bob O and Ryan H. for any plumbing & heating job you would need done. I would rate Bob O & Ryan H with a five star rating. I would also rate National Refrigeration a five star rating. I would recommend National refrigeration to my family and neighbors. Great Job to both Technicians.
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By Vania K. on 11/13/19
Friendly, easy to schedule to check on my boiler. Reliable and on time. Ryan was informative and didn't push any unnecessary work. Offered many options and explained the technical aspects of the work and the system.

By Leta K. on 10/19/19
Excellent service.. very polite & efficient.

By Allen B. on 10/02/19
Ryan was professional and experienced. We were very pleased with his work.

By William M. on 08/12/19
Ryan came to our home recently on short notice to restore our central air conditioning and our hot water. He was on time, friendly and persistent in identifying and solving our problems as quickly as possible. He also clearly explained to my wife and me what had go...
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Ryan came to our home recently on short notice to restore our central air conditioning and our hot water. He was on time, friendly and persistent in identifying and solving our problems as quickly as possible. He also clearly explained to my wife and me what had gone wrong to cause the problems. We couldn't expect any better service than we received from Ryan and National Refrigeration.
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