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401-737-2000
By Melissa D. on 04/15/19
Jared L from National Refrigeration has done a great job maintaining our heating/cooling system, and in patiently diagnosing any issues with our somewhat fickle geo-thermal system. He has been thorough and hard working, professional and polite, has been neat and ha...
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Jared L from National Refrigeration has done a great job maintaining our heating/cooling system, and in patiently diagnosing any issues with our somewhat fickle geo-thermal system. He has been thorough and hard working, professional and polite, has been neat and has cleaned up after his work. He is mindful of our home (cloth booties over boots, if only all contractors would be so mindful). National Refrigeration does great work, and I would highly recommend them. Doreen who does their scheduling does a great job. She gets back to you right away, and is really efficient, professional and friendly.
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By Mark on 04/12/19
I've been with nationalRefrigeration for many years always treated with respect and professionalism . I would refer this company 100% every time. Doreen is definitely the backbone of the service department Dave P also a professional his work ethic is second to non...
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I've been with nationalRefrigeration for many years always treated with respect and professionalism . I would refer this company 100% every time. Doreen is definitely the backbone of the service department Dave P also a professional his work ethic is second to none. My dogs love to see him even though he is only here twice a year
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By Linda on 04/11/19
I had been experiencing unexplained migraines, nausea, and fatigue for a few weeks. My dog was also sick on and off during this time. One morning I woke up to a terrible sound coming from my heating ducts. Turns out I had a large crack in my inducer motor on the f...
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I had been experiencing unexplained migraines, nausea, and fatigue for a few weeks. My dog was also sick on and off during this time. One morning I woke up to a terrible sound coming from my heating ducts. Turns out I had a large crack in my inducer motor on the furnace and Jarrod quickly diagnosed the problem. Because he was so concerned about the symptoms of carbon monoxide poisoning, he traveled all the way back Warwick for the part, and returned to fix it all within a few hours! It's not often one can honestly say another person may have saved a life, but Jarrod fits the bill! I am feeling much better now and have Jarrod Pacheco and National Refrigeration to thank for that!
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By Paul K. on 03/23/19
National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and hel...
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National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and helped complete rebate paper work. I would highly recommend this company to do work in your home or business.
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By Carlo Sousa S. on 03/12/19
Came on time very neat and clean. Fixed my problem for a fair price. Great work will definitely use again.

By Ron R. on 03/05/19
She was very helpful and fast in getting me the information to make a decision. Her followup was great.

By Ron R. on 03/05/19
She was very helpful and fast in getting me the information to make a decision. Her followup was great.

By Barry M. on 02/28/19
Arrived during the promised window and had the part needed to do my furnace repair. Jared was friendly, courteous and answered all of my questions. Highly recommend.

By Louis R. on 02/19/19
Sean D, was very professional and timely as expected. I have been dealing with National Refrigeration, since they put in my units almost 10yrs ago. I am happy to say I have never had a problem with them, their service, or my heating and ac units. I have been quite ...
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Sean D, was very professional and timely as expected. I have been dealing with National Refrigeration, since they put in my units almost 10yrs ago. I am happy to say I have never had a problem with them, their service, or my heating and ac units. I have been quite happy with them since the beginning.
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By Linda F. on 02/06/19
From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I ...
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From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I cannot recommend these people more and the owners should be extremely proud of the men working for him. As I said, "TOP NOTCH."
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By Jim H. on 01/31/19
Jarrod found the problem & repaired it very quickly.

By Carl R. on 01/15/19
(no comment)

By Michael B. on 01/15/19
Charles came to our very cold house on a very cold night. Our HVAC system wasn't working. He fixed it, found the cause and did a thorough maintenance review of the unit. At all times, he was cheerful and polite and supportive. We were so impressed that we so signed...
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Charles came to our very cold house on a very cold night. Our HVAC system wasn't working. He fixed it, found the cause and did a thorough maintenance review of the unit. At all times, he was cheerful and polite and supportive. We were so impressed that we so signed a maintenance contract with National Refrigeration. Money well spent!
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By Lori U. on 01/04/19
always excellent service

By Carol D. on 12/21/18
(no comment)

By Mina A. on 12/12/18
Excellent service

By Brett H. on 12/10/18
Jarrod was efficient and professional for my first annual PM for condo heat pump system. Will be returning to National Refrigeration.

By Nikolas D. on 11/29/18
very good job

By Robert F. on 11/20/18
Jarrod Pacheco did a great job.

By Paul J. on 11/20/18
Charles arrived on time, removed the defective and inoperable printed-circuit-board (PCB) from our furnace, replaced it with a new PCB, double checked all the wiring against the schematic, started the furnace, checked its operation, re-programmed our three thermost...
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Charles arrived on time, removed the defective and inoperable printed-circuit-board (PCB) from our furnace, replaced it with a new PCB, double checked all the wiring against the schematic, started the furnace, checked its operation, re-programmed our three thermostats, and then double-checked that all was working properly - all within about 30 minutes!. Courteous, efficient, speedy, and double-checked everything. TERRIFIC!
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CALL TO SCHEDULE
401-737-2000

Select any employee to see all their reviews.

Sean D
10 Years
Rating:
62 total reviews!
Jarrod P
Rating:
39 total reviews!
Doreen C
Customer Service Rep.
15 Years
Rating:
(13 total reviews)
David P
2 Years
Rating:
(38 total reviews)
Rito S
2 Years
Rating:
(28 total reviews)
Jared L
10 Years
Rating:
(25 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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401-737-2000

Customer service is always a top priority at National Refrigeration, Inc. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
401-737-2000
Rito S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
28 total reviews
I am a USMC veteran, that served in Iraq and Afghanistan. I have my Associates of Science Degree and I'm EPA Certified.
By Paul K. on 03/23/19
National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and hel...
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National Refrigeration replaced our heating and cooling system in one day. The process from quote to installation was effortless. The job was done in a professional and efficient manner. The company followed up to check if we were satisfied with the work and helped complete rebate paper work. I would highly recommend this company to do work in your home or business.
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By Linda F. on 02/06/19
From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I ...
(View More)
From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I cannot recommend these people more and the owners should be extremely proud of the men working for him. As I said, "TOP NOTCH."
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By Anthony P. on 10/17/18
From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on tim...
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From start to finish the team at National Refrigeration went far above my expectations. They were easy to deal with when pricing out a new furnace & hot water tank with no pressure to purchase. When I decided to go with them for my new install they showed up on time and got right to it . The crew that came to my home were super professional & answered any questions I had, they were very neat with there work & cleaned up after everything was completed. I would highly recommend National for any new installs & service work.
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By Kathy & Kevin D. on 09/30/18
(no comment)

By Ralph G. on 07/26/18
The three gentleman, Rito, Sean, and Charles, who installed my new furnace and air conditioner were very professional. They took the time to answer all of my questions in a patient and courteous manner. For a while I wasn't sure that they would be able to get som...
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The three gentleman, Rito, Sean, and Charles, who installed my new furnace and air conditioner were very professional. They took the time to answer all of my questions in a patient and courteous manner. For a while I wasn't sure that they would be able to get some venting into a tight space, but they hung tough and finished the job. These men seemed to be dedicated to doing a good job. I have told some of my friends and neighbors about your company and they are interested in possibly contacting you about servicing them too.
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By thomas s. on 04/28/18
Excellent person. Through ,polite ,,explained what he was doing. Top flight service

By Ed R. on 03/27/18
We were very pleased with the professional way that Rito Soriano went about installing two new HVAC outlets in the ceilings of two CODAC offices. His work left no visible sign that he was ever in these rooms...no mess...no fuss.. The work was performed quickly an...
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We were very pleased with the professional way that Rito Soriano went about installing two new HVAC outlets in the ceilings of two CODAC offices. His work left no visible sign that he was ever in these rooms...no mess...no fuss.. The work was performed quickly and quietly. We look forward to having him work at our facilities again. Ed Rondeau
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By Leon F. on 01/22/18
Rito attempted to determine what was causing the heating system to stop without any error code. He determined that there was water in the blower, and then checked that the drain hoses and pressure switches were working properly. However, he did not consider, simp...
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Rito attempted to determine what was causing the heating system to stop without any error code. He determined that there was water in the blower, and then checked that the drain hoses and pressure switches were working properly. However, he did not consider, simply because he was not properly trained to consider, that the drain hoses might not be connected to the blower properly. He never figured out why there was water in the blower. The result of his visit was an improper diagnosis of the control board being defective. A result of Rito’s efforts, the system filled with water even more. So much that the drip pan overflowed in just about 15 hours after he left, causing damage and staining to the ceiling below. I replaced the control board, which made no difference in the situation, so I asked for National to come back and properly resolve the problem. Thankfully, service technician Ryan came properly trained and knowledgeable about these systems and was able to diagnose that the system was not draining because the drain hoses were not properly connected. In less than 30 minutes, Ryan had the problem diagnosed and fixed. Merely moving one drain hose to a different port in the heating system solved the problem. I paid $150 for Ryan’s visit and resolution, which I am happy to pay for good service done well and timely. However, I should be refunded for the $125 charged for Rito’s visit, $62 that I paid out of pocket for the replacement control board, and be reimbursed for the costs of the damage done to my ceiling that is a direct result of Rito’s efforts. Simply, if Rito had been properly trained, none of these problems would have occurred and Ryan would not have had to visit. I explained this situation to National and asked for the service manager to call me back to discuss; however I never received a call back.
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By Kathleen D. on 12/21/17
We are newly moved into our new home. Thanks to Doreen in the office she suggested we wait until next year to start a service contract as we are under warranty. Of course it was not until 6:30pm that we realized the heat wasn't working. I expected a long wait as we...
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We are newly moved into our new home. Thanks to Doreen in the office she suggested we wait until next year to start a service contract as we are under warranty. Of course it was not until 6:30pm that we realized the heat wasn't working. I expected a long wait as we were not customers. In just over an hour Rito arrived are carefully assessed the situation and discovered the cause of our problem. He also checked our fireplace and hot water heater. Rito was kind and very professional. I was fully prepared for a bill that I would pay and deal with the builder later on. Rito assured us we were on warranty and he would forward the bill directly to the builder. Needless to say we are signing up for a contract with this wonderful company.
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By Robert P. on 12/05/17
I am very pleased with the service provided today by Rito. He does a great job representing National Refrigeration.

By Donna D. on 11/21/17
Rito S. was courteous, efficient, and took care to insure that the inspection was done correctly..a pleasure to have him as a technician. He is a definite credit to the company.

By Pamela G. on 10/11/17
Very pleased with this young man's promptness, his knowledge and expertise of dealing with an ongoing problem that was finally fixed.

By Patricia M. on 10/04/17
Rito came to my house on time for the appointment, He was polite, professional and extremely knowledgeable. I recommend this company highly in general and Rito in particular.

By Brian M. on 09/21/17
The Team of Jason,Sean & Rito did an outstanding job installing my new furnace and a new hot water heater. They answered all questions and were very efficient and they did a great job cleaning up and took all old equipment away. I would highly recommend this Compa...
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The Team of Jason,Sean & Rito did an outstanding job installing my new furnace and a new hot water heater. They answered all questions and were very efficient and they did a great job cleaning up and took all old equipment away. I would highly recommend this Company. i will call on them again in a heartbeat.
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By Josephine D. on 09/06/17
Sean and his Team are the A+ Team. Very respectful & did a great job. National Refrigeration is a great company. Doreen is wonderful. She set everything up for me. No issues, everything went smooth.

By diane b. on 08/02/17
The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Th...
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The service we received from beginning to end was just fantastic. Everything was done very professionally and we couldn't be more pleased. They left everything as it was when they left and even swept the whole garage floor! We are now enjoying our cool air!!! Thank you to the whole team!! You are great!!!
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By John B. on 07/06/17
Terrific service! Day before holiday weekend my central AC was repaired and back up within 4 hours of calling in, THANKS. Rito did a fantastic job!!!

By Peter F. on 06/06/17
Rito was polite, professional, thorough, knew exactly how to diagnose the problem and was able to repair the problem. This was in addition to maintaining claenliness in our house while performing his work. While he explained what he was doing and seeing the resul...
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Rito was polite, professional, thorough, knew exactly how to diagnose the problem and was able to repair the problem. This was in addition to maintaining claenliness in our house while performing his work. While he explained what he was doing and seeing the result, I decided to enter into a 2 year maintenance contract. I would request that he come back next Spring to protect our central air conditioning units with preventative maintenance almost as much as we are grateful for his 9 years of Marine Corp service protecting our Country.
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By Joe R. on 12/08/16
I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking t...
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I do not write review often. But This organization is top notch! I needed a gas furnace and AC replacement and did a fair amount of research on different systems and cost. I went to two other companies to get estimates before going to National. I prefer talking to people face to face and went to their location in Warwick, RI. My initial meeting was with a service supervisor, Brian K. Great first impression, Brian was courteous, professional and informative. He encouraged me to describe what my desires were in a new system and walked me through several pros and cons of the options available. He was definitely not trying to sell me on the highest end models and was more concerned about me being informed on potential decisions. Several days later Brian came out to the house to perform the estimate. Again, he was very informative as we discussed different options and expectations and got me a proposal within a day. National’s quote came in lower than the others and when dealing with their support department Doreen was professional, a pleasure to deal with. Solid customer service you wish you got from every company. On the day of installation Brian, Sean D. and Rito S. performed the work. I mean they worked… I am a details person and these guys paid attention to the details. The epitome of professional and quality. Hey National Refrigeration, give these guys a raise. Semper Fi, Joe
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By Dallas P. on 10/12/16
Review **** ** did my routine fall service today. He has been here before, and does very good service. He answers questions very well.
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