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By Carlos S. on 08/25/21
Came on time very neat and clean. Fixed my problem for a fair price. Great work will definitely use again.

By Ron S. on 08/25/21
Doreen was exceedingly helpful in prompt call backs and in scheduling our service call. Jarrod was friendly and professional in diagnosing and fixing our AC issue. I would recommend National Refrigeration to others.

By Jose B. on 08/25/21
no comment

By George C. on 08/25/21
Prompt, didn't delay, done in about 1 hour, no problems w/ the system. Thanks

By James S. on 08/14/21
I am beyond pleased with the service and professionalism I received from National Refrigeration. Doreen was extremely nice and helpful handling my service call. She listened affectionately about my AC issues and was able to setup a service visit extremely fast duri...
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I am beyond pleased with the service and professionalism I received from National Refrigeration. Doreen was extremely nice and helpful handling my service call. She listened affectionately about my AC issues and was able to setup a service visit extremely fast during a very hot week. Sam came out to service my AC and he was very courteous and professional. He was able to find the issue quickly and really took time to explain what occurred and how he was correcting it. Sam is a true professional and I would highly recommend him and National for future service calls. Thank you to an excellent team!
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By KELLY G. on 08/11/21
Bob arrived promptly, greeted us warmly and professionally. He kept us informed of the issue and the steps toward resolution including options available to us. He kept the options budget friendly and listed items readily available to resolve our issue so that we ...
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Bob arrived promptly, greeted us warmly and professionally. He kept us informed of the issue and the steps toward resolution including options available to us. He kept the options budget friendly and listed items readily available to resolve our issue so that we wouldn't be disrupted in any way. Bob is a wonderful asset to the National team and even though we don't like it when something breaks, National is always there for us.
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By Jeff B. on 08/06/21
Bob was friendly and courteous and a pleasure to have in my home. He and his partner, Phil, enjoyed working together and did so efficiently. They did an excellent job.

By Denise L. on 08/04/21
Jarrod Pacheco was my technician came to do check up on air conditioning, he was on time, went in the attic first, then downstairs I have two units, then outside washed permanent filter and 2 units outside great service thank you Jarrod

By Brian O. on 08/02/21
Just found a great company to ensure my AC units are in working order. Sam came by and had the issue fixed super fast. Very impressed by the service, professionalism, and expediency. Recommended!

By Gail on 07/30/21
Jarrod was efficient and pleasant. Pleasure to work with

By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
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Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
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Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Gerry R. on 07/28/21
Jarrod was on time, on time and professional. He quickly diagnosis the issue with my air conditioner. He provided the cost and proceeded with the repair. I will use National Refrigeration for my AC maintenance going forward.

By Karen F. on 07/22/21
Sam came to fix a recurring issue we've had for the last 4 years with our AC unit. We've had many different companies in to fix it - but never a permanent fix. Sam did a thorough review / repair of our system, but more importantly, he took the time to educate me ...
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Sam came to fix a recurring issue we've had for the last 4 years with our AC unit. We've had many different companies in to fix it - but never a permanent fix. Sam did a thorough review / repair of our system, but more importantly, he took the time to educate me on the issue and changes we could make in how we use our system, so that we never have this issue again.
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By Michael H. on 07/09/21
First time with National Refrigeration, new HVAC system was installed and I had them come out for an annual service. Jarrod the tech was here for awhile doing what they do. Very professional, I had an issues which was above and beyond regarding the fans constantl...
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First time with National Refrigeration, new HVAC system was installed and I had them come out for an annual service. Jarrod the tech was here for awhile doing what they do. Very professional, I had an issues which was above and beyond regarding the fans constantly running. He spoke with the manufacture and solved the problem in 15 minutes. The company that installed the HVAC system was of no help to me. I was very pleased with the service.
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By Thomas W. on 07/09/21
Jarrod serviced the AC and was neat and professional. He found and repaired a small leak in the condensation drain line.

By Eileen and Jack M. on 06/26/21
Hi, today we had Samuel Gil from National Refrigeration visit our home to service our HVAC system. Samuel was very polite and courteous and got right to work. We had several questions and concerns to ask regarding the system and Samuel checked out each concern and ...
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Hi, today we had Samuel Gil from National Refrigeration visit our home to service our HVAC system. Samuel was very polite and courteous and got right to work. We had several questions and concerns to ask regarding the system and Samuel checked out each concern and answered each question with detailed explanations. Samuel was neat as he came in and out of our condo. Samuel replace the evacuation pump on our HVAV system efficiently and thoroughly tested it for proper operation. We thanked Samuel very much for his service and thank you National Refrigeration for having such experienced and efficient service staff. Also, we want to commend National Refrigeration for their customer service, who took our request for service and helped us schedule a date that worked for us. Also, their followup calls to remind us of our service date and time were very helpful. National Refrigeration, A great organization.
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By Malvina P. on 06/25/21
Courteous and professional

By Cheryl M. on 06/24/21
****** was professional and took the time to explain what he was doing and what pricing National offered and put me on a plan that worked for me. I was in the middle of a meeting as he worked in the next room yet there was no disturbance. He was in and out in no time!

By Doug O. on 06/23/21
Again, Bob and National Refigeration provided great service in the installation of our pool heater. Explained the job well, and provided timely service. Thanks also to Doreen for coordinating with the town inspector too!
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CALL TO SCHEDULE
401-737-2000

Select any employee to see all their reviews.

Jared L
10 Years
Rating:
(35 total reviews)
Rito S
2 Years
Rating:
(34 total reviews)
Brian K
23 Years
Rating:
(28 total reviews)
Bob O
20 Years
Rating:
(27 total reviews)
Sam G
1 Year
Rating:
(24 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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CALL TO SCHEDULE
401-737-2000
Charles F has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
39 total reviews
Charles has received his HVAC/R training from MTTI. He loves meeting new people and being able to help them live comfortably in their homes.
By Karen C. on 06/21/19
No comment

By Gwen G. on 06/20/19
My technician is great. He was at my house last year as well. Really is knowledgeable and friendly. National provides quality work and great staff.

By A m. on 06/07/19
I rarely write reviews but felt compelled to do so . A couple of years ago I needed to replace our 24 year old central AC. After getting quotes from several companies the simple choice was National Refrigeration because of their knowledge, price, service, and recom...
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I rarely write reviews but felt compelled to do so . A couple of years ago I needed to replace our 24 year old central AC. After getting quotes from several companies the simple choice was National Refrigeration because of their knowledge, price, service, and recommendations from friends. They are the Best company. I have highly recommended them to family and friends. Charles recently performed our yearly maintenance and was very professional, courteous and did a great job. He even covered his shoes when entering my house each time. I would give them more than five stars if I could.
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By Ian K. on 06/07/19
My technician Charles was on time and professional. He completed the work in a timely manner and was very knowledgeable.

By Carolyn M. D. on 05/28/19
Charles was professional and helpful - answered my questions and also took an extra few minutes to fix my thermostat.

By Barbara T. on 05/28/19
Charles Fitzgerald was a pleasure to have servicing my ac. He was on time, polite, personable and got right to work. He also cleaned up well especially since I have an attic that has loose insulation in it and it can often be messy. So happy to have my ac ready for...
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Charles Fitzgerald was a pleasure to have servicing my ac. He was on time, polite, personable and got right to work. He also cleaned up well especially since I have an attic that has loose insulation in it and it can often be messy. So happy to have my ac ready for for the summer. I would highly recommend NationalRefrigeration.
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By Jen Valois/ Clay F. on 05/03/19
Charles was excellent!! Super nice, very informative, very polite, install went well, awesome job!! Thanks so much, appreciate your hard work! Yay! We have heat again!

By Jen Valois/ Clay F. on 05/03/19
Charles was excellent!! Super nice, very informative, very polite, install went well, awesome job!! Thanks so much, appreciate your hard work! Yay! We have heat again!

By Kevin & Michele I. on 04/30/19
Charles was friendly, professional and well trained. He was great!

By Kevin J. I. on 04/22/19
Charles was friendly, professional and well trained. He was great!

By Linda F. on 02/06/19
From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I ...
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From the moment I called National Refrigeration, the service was EXCELLENT. From Ryan, Sean, Rito, Charles and Josh there was complete professionalism, they were on time, knowledge of what needed to be done, hard-working, clean and worked until the job was done. I cannot recommend these people more and the owners should be extremely proud of the men working for him. As I said, "TOP NOTCH."
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By Michael B. on 01/15/19
Charles came to our very cold house on a very cold night. Our HVAC system wasn't working. He fixed it, found the cause and did a thorough maintenance review of the unit. At all times, he was cheerful and polite and supportive. We were so impressed that we so signed...
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Charles came to our very cold house on a very cold night. Our HVAC system wasn't working. He fixed it, found the cause and did a thorough maintenance review of the unit. At all times, he was cheerful and polite and supportive. We were so impressed that we so signed a maintenance contract with National Refrigeration. Money well spent!
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By Carol D. on 12/21/18
(no comment)

By Paul J. on 11/20/18
Charles arrived on time, removed the defective and inoperable printed-circuit-board (PCB) from our furnace, replaced it with a new PCB, double checked all the wiring against the schematic, started the furnace, checked its operation, re-programmed our three thermost...
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Charles arrived on time, removed the defective and inoperable printed-circuit-board (PCB) from our furnace, replaced it with a new PCB, double checked all the wiring against the schematic, started the furnace, checked its operation, re-programmed our three thermostats, and then double-checked that all was working properly - all within about 30 minutes!. Courteous, efficient, speedy, and double-checked everything. TERRIFIC!
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By Bernice M. on 11/17/18
Thanks for being efficient, professional and kind. Thanks for delivering the heaters. We will need them until we get the new system.

By Ed H. on 11/16/18
Great staff. Fixed forced air heating issue with a few hours of initial call. Very informative on HVAC. Same day service. Very reliable.

By Gwen G. on 11/16/18
Charles Fitzgerald was the nicest person. He took the time to answer my questions and I never felt rushed. He was very knowledgeable and I would definitely recommend him to others. He truly is an asset to National. Thank you for sending a wonderful employee to my home.

By Joe C. on 11/16/18
I am so pleased with the service National refrigeration continues to provide, to include my most recent service. Charles was on-time, professional, courteous, and efficient. He explained the services to be provided and summarized work completed. He was polite and n...
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I am so pleased with the service National refrigeration continues to provide, to include my most recent service. Charles was on-time, professional, courteous, and efficient. He explained the services to be provided and summarized work completed. He was polite and noticeably clean in appearance.
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By Paul I. on 11/14/18
Charles fitzgerald
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