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By Bill S. on 09/22/21
Charles was on time,very professional, polite, competent and in addition he was of great interest to our three year old granddaughter. Great guy!

By Joyce P. on 09/09/21
Appointment window was 1-4. ****** arrived at 2. Pleasant, clean, courteous and very efficient. Was a pleasure working with both the office and technician.

By Trish M. on 08/27/21
Sam is just an exemplary employee. He came on time to fix my HVAC unit that took several hours to repair in a sweltering attic. He is extremely professional, knowledgeable and courteous. Next year when I am having my a/c checked out, I want Sam.

By Marc B. on 08/25/21
*** and **** came in and replaced our water heater and also installed a water filtration system. We have a service contract with them so we were able to get service "Very Quickly"!Both guys did a Fantastic Job and were also very friendly and personable.I would also...
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*** and **** came in and replaced our water heater and also installed a water filtration system. We have a service contract with them so we were able to get service "Very Quickly"!Both guys did a Fantastic Job and were also very friendly and personable.I would also like to give a shout out to ****** as well. I have been in customer service all my life and can say without a doubt, she is "thee" finest example of how customers should be treated on the phone.Thank you folks!National Refrigeration is our go-to people for sure.
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By Carol D. on 08/25/21
no comment

By Carlos S. on 08/25/21
Came on time very neat and clean. Fixed my problem for a fair price. Great work will definitely use again.

By Ron S. on 08/25/21
Doreen was exceedingly helpful in prompt call backs and in scheduling our service call. Jarrod was friendly and professional in diagnosing and fixing our AC issue. I would recommend National Refrigeration to others.

By Jose B. on 08/25/21
no comment

By George C. on 08/25/21
Prompt, didn't delay, done in about 1 hour, no problems w/ the system. Thanks

By James S. on 08/14/21
I am beyond pleased with the service and professionalism I received from National Refrigeration. Doreen was extremely nice and helpful handling my service call. She listened affectionately about my AC issues and was able to setup a service visit extremely fast duri...
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I am beyond pleased with the service and professionalism I received from National Refrigeration. Doreen was extremely nice and helpful handling my service call. She listened affectionately about my AC issues and was able to setup a service visit extremely fast during a very hot week. Sam came out to service my AC and he was very courteous and professional. He was able to find the issue quickly and really took time to explain what occurred and how he was correcting it. Sam is a true professional and I would highly recommend him and National for future service calls. Thank you to an excellent team!
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By KELLY G. on 08/11/21
Bob arrived promptly, greeted us warmly and professionally. He kept us informed of the issue and the steps toward resolution including options available to us. He kept the options budget friendly and listed items readily available to resolve our issue so that we ...
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Bob arrived promptly, greeted us warmly and professionally. He kept us informed of the issue and the steps toward resolution including options available to us. He kept the options budget friendly and listed items readily available to resolve our issue so that we wouldn't be disrupted in any way. Bob is a wonderful asset to the National team and even though we don't like it when something breaks, National is always there for us.
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By Jeff B. on 08/06/21
Bob was friendly and courteous and a pleasure to have in my home. He and his partner, Phil, enjoyed working together and did so efficiently. They did an excellent job.

By Denise L. on 08/04/21
Jarrod Pacheco was my technician came to do check up on air conditioning, he was on time, went in the attic first, then downstairs I have two units, then outside washed permanent filter and 2 units outside great service thank you Jarrod

By Brian O. on 08/02/21
Just found a great company to ensure my AC units are in working order. Sam came by and had the issue fixed super fast. Very impressed by the service, professionalism, and expediency. Recommended!

By Gail on 07/30/21
Jarrod was efficient and pleasant. Pleasure to work with

By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
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Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Steve P. on 07/29/21
Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgea...
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Noticed a ceiling stain in my foyer, just below the attic air handler. After pumping water from the secondary drain pan, I called National Refrigeration. They sent Ryan H. out the same day. Since we built the home in 1998, I've not encountered someone as knowledgeable about AC systems as Ryan. Before doing anything, he first asked for a description of the failure symptoms (AC coolant was recently charged by another company about 1½ months prior, after evaporator coil had frozen and then thawed). He systematically checked the attic air handler, disassembling enough to diagnose that the primary evaporator drain, once cleared, was functioning properly. Next, he moved on to the outside compressor, where he determined the fan was blowing but the compressor wasn't operating. He diagnosed that a failed relay was the root cause, replaced it, and the compressor operated properly. He then monitored the coolant level, and determined that the system coolant was low and required a charge. At each step he took adequate time to inquire about how much coolant was added from the previous service. Rather than speculate as to what caused the failure, he spent the time necessary to evaluate possible failure scenarios before offering solutions. Unlike previous service, he didn't sacrifice work quality to rush to the next call. And he went back upstairs to verify that the AC system was running adequately on a hot summer day before leaving. I look forward to a proposal for options that provide a more permanent fix.
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By Gerry R. on 07/28/21
Jarrod was on time, on time and professional. He quickly diagnosis the issue with my air conditioner. He provided the cost and proceeded with the repair. I will use National Refrigeration for my AC maintenance going forward.

By Karen F. on 07/22/21
Sam came to fix a recurring issue we've had for the last 4 years with our AC unit. We've had many different companies in to fix it - but never a permanent fix. Sam did a thorough review / repair of our system, but more importantly, he took the time to educate me ...
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Sam came to fix a recurring issue we've had for the last 4 years with our AC unit. We've had many different companies in to fix it - but never a permanent fix. Sam did a thorough review / repair of our system, but more importantly, he took the time to educate me on the issue and changes we could make in how we use our system, so that we never have this issue again.
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By Michael H. on 07/09/21
First time with National Refrigeration, new HVAC system was installed and I had them come out for an annual service. Jarrod the tech was here for awhile doing what they do. Very professional, I had an issues which was above and beyond regarding the fans constantl...
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First time with National Refrigeration, new HVAC system was installed and I had them come out for an annual service. Jarrod the tech was here for awhile doing what they do. Very professional, I had an issues which was above and beyond regarding the fans constantly running. He spoke with the manufacture and solved the problem in 15 minutes. The company that installed the HVAC system was of no help to me. I was very pleased with the service.
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401-737-2000

Select any employee to see all their reviews.

Jarrod P
Rating:
162 total reviews!
Sean D
10 Years
Rating:
67 total reviews!
Doreen C
Customer Service Rep.
15 Years
Rating:
(18 total reviews)
David P
2 Years
Rating:
(62 total reviews)
Ryan H
19 Years
Rating:
(50 total reviews)
Charles F
2 Years
Rating:
(38 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period National Refrigeration, Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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CALL TO SCHEDULE
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Charles F has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
38 total reviews
Charles has received his HVAC/R training from MTTI. He loves meeting new people and being able to help them live comfortably in their homes.
By Bill S. on 09/22/21
Charles was on time,very professional, polite, competent and in addition he was of great interest to our three year old granddaughter. Great guy!

By Dan O. on 05/18/21
Charles was very professional and proficient! He presented options to make our system improve. He is an excellent representative of your company. He was most helpful!! Thank you so much!!

By Trish M. on 05/05/21
*** came to my house yesterday to do the annual inspection of my air conditioning system. He did a terrific job. It is fairly difficult to access the unit in my attic, but *** did so. He is a professional, courteous and knowledgeable technician. In my opinion, he's...
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*** came to my house yesterday to do the annual inspection of my air conditioning system. He did a terrific job. It is fairly difficult to access the unit in my attic, but *** did so. He is a professional, courteous and knowledgeable technician. In my opinion, he's a definite asset to National Refrigeration. I have dealt with this company for quite a number of years and have always gotten stellar service."
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By Barbara G. on 01/28/21
********************** deserves the highest rating. They were on time, on schedule, polite, kind, efficient, thorough and super at cleaning up. ******* was wonderful and very knowledgeable. He deserves a big raise! He led a great team of pleasant & efficient young ...
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********************** deserves the highest rating. They were on time, on schedule, polite, kind, efficient, thorough and super at cleaning up. ******* was wonderful and very knowledgeable. He deserves a big raise! He led a great team of pleasant & efficient young men, ****, ****** and ******. They did their jobs thoroughly and then left our home in great shape when they finished. They did what they promised and explained everything. We couldn't be happier with having chosen ********************** to replace our air conditioning system."
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By Louis C. on 11/24/20
Charles was great! On time, kept me informed during the entire process, respected social distancing and hygiene asks, left with a working system, and was very professional. Thank you!

By Lyn P. on 10/30/20
National Refrigeration Inc. came to perform the annual furnace maintenance and check out of our heating system in preparation for the upcoming winter. Charles, the service technician, was super polite, thorough, and wore a mask the entire time. We have two syste...
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National Refrigeration Inc. came to perform the annual furnace maintenance and check out of our heating system in preparation for the upcoming winter. Charles, the service technician, was super polite, thorough, and wore a mask the entire time. We have two systems, one in the basement and one in the attic and he took care of both systems, keeping me updated the entire time. Great service and great technician.
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By Susan E N. on 07/15/20
Charles F. quickly and efficiently repaired our AC unit. I appreciate that he had his mask on immediately upon exiting his service truck and kept it on throughout the visit. He explained everything he was doing and was extremely professional throughout the service ...
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Charles F. quickly and efficiently repaired our AC unit. I appreciate that he had his mask on immediately upon exiting his service truck and kept it on throughout the visit. He explained everything he was doing and was extremely professional throughout the service call. We will always use National Refrigeration for our HVAC needs even if we have to wait and even if it costs a little more because of their exceptional service techs.
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By Malcom D. on 06/25/20
Tech arrived on time and serviced our furnace and air conditioner efficiently and left all areas neat and clean

By Trish M. on 06/17/20
Charles came to my house to fix an air conditioning problem. He serviced the entire unit and was extremely conscientious, polite and professional. He took the time to address my questions regarding the specific problem and air conditioning operations in general and...
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Charles came to my house to fix an air conditioning problem. He serviced the entire unit and was extremely conscientious, polite and professional. He took the time to address my questions regarding the specific problem and air conditioning operations in general and spotted and fixed the problem immediately. I have been using National Refrigeration for both my heating and air conditioning systems since I came to this state 16 years ago and would not think of having any other company to do the work.
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By Jay C. on 11/15/19
Excellent service and very knowledgeable. Really great experience all around.

By JOHN R. on 11/01/19
The A Team led by Charles Fitzgerald (Rito and Sam) came and installed our new heating and cooling system this week. They were beyond excellent! They solved complex problems of fitment and worked tirelessly to get the job done. When they finished the house was spot...
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The A Team led by Charles Fitzgerald (Rito and Sam) came and installed our new heating and cooling system this week. They were beyond excellent! They solved complex problems of fitment and worked tirelessly to get the job done. When they finished the house was spotless . They worked with military precision. We recommend them and National Refrigeration without hesitation and look forward to our long term relationship with this company.
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By Rodgers on 11/01/19
The A Team led by Charles Fitzgerald (Rito and Sam) came and installed our new heating and cooling system this week. They were beyond excellent! They solved complex problems of fitment and worked tirelessly to get the job done. When they finished the house was spot...
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The A Team led by Charles Fitzgerald (Rito and Sam) came and installed our new heating and cooling system this week. They were beyond excellent! They solved complex problems of fitment and worked tirelessly to get the job done. When they finished the house was spotless . They worked with military precision. We recommend them and National Refrigeration without hesitation and look forward to our long term relationship with this company.
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By Susan M. on 10/23/19
We couldn't be happier with National Refrigeration. Very talented technicians and they even show up on time! Charles F. solved a problem today that has been puzzling us for a while. We highly recommend them.

By mark n. on 10/15/19
Very professional, knowledgeable and helpful. Would recommend the company

By Robert S. on 08/23/19
Prompt, clean work

By Eamonn H. on 08/05/19
no comment

By Siobhan E. on 07/17/19
The best service ever, recommend them very highly.

By Patricia B. on 07/16/19
On time, courteous, explained clearly and was neat. Great service

By Kathy B. on 07/12/19
no comment

By Karen C. on 06/21/19
No comment
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