Our scheduled time was between 8 &10:00. David arrived a little before 8 which was great. He checked inside to see where he needed to go...attic area. He had booties on his feet. This was a big plus as far as I was concerned. He was also masked. Another plus. He was upstairs doing what he does and then went outside to check the condenser. Did I mention he put in a new air filter for us. David spent more time examining our system, and cleaning the condenser than our previous company. He was personable and professional; a pleasure to deal with. Highly recommend!
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Jarrod Pacheco did a great job! Showed up on time and finished within the time window when I set up the appointment. Jarrod is a very knowledgeable guy and he explained to me what he was doing, the tests he was running and what the results showed. He thoroughly cleaned my two HVAC units and spent a lot of time checking parts, tightening screws, just a good maintenance check up. I would highly recommend Jarrod as an HVAC professional and National as a service provider.
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I know Brian personally as a stand-up guy so I trusted his opinion when I moved to RI a few years ago, I recently bought a larger house in MA that needed central air on the 2nd floor. Everyone was saying "mini-split, mini-split", which didn't seem appropriate for this application. Brian immediately recommended the correct solution. The communication, professionalism and efficiency of the company and the crew is something every business should strive for. A-1 all the way. You won't go wrong with this team!
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I called over the winter on a Saturday. Management immediately got back to me to tell me someone would call on Monday. They called me on Monday and told me they were not scheduling until March and that they would call me in March. I assumed I would have to follow up. They called me like they promised and I did not have to follow up. Jarrod, the technician showed up on time and was quick, polite, clean, and professional. I am thrilled! I would recommend National Refrigeration to anyone who wants a professional company with great customer service. Job well done.
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Bob Okerholm installed a utility sink in my basement, which involved connecting a number of pipes and replacing an old drain. He was meticulous, thorough, and efficient, and tested all the connections very carefully. He also took time to explain what he was doing and answer my questions in a friendly, patient manner. At the end he left everything clean and tidy. I would definitely recommend him for any household plumbing work.
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Had a great experience with ****, who serviced our *****-******* boiler. He was thorough, highly organized, and very knowledgeable. **** answered all our questions direclty, honestly and with a generous spirit. He is a credit to his company, as is *****, another field service professional who worked on our boiler a week earlier. We highly recommend this company.
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