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By Mary O. on 05/28/20
Jerry was thorough, polite, hard-working, and respectful. Excellent work! Was very pleased with my installation today and with Jerry's professionalism.

By Sarah B. on 05/28/20
Christian and Ivan were wonderful to work with they were very respectful of our home and I hardly knew they were here! They were super helpful and informative with the instructions for the air conditioner and the whole experience was excellent

By Kate P. on 05/17/20
N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and ...
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N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and knowledgable. I appreciated them both tolerating my curious cat and giving me a thorough demo of the system. Great experience!
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By Kate P. on 05/17/20
N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and ...
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N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and knowledgable. I appreciated them both tolerating my curious cat and giving me a thorough demo of the system. Great experience!
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By Kate P. on 05/17/20
N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and ...
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N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and knowledgable. I appreciated them both tolerating my curious cat and giving me a thorough demo of the system. Great experience!
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By Kate P. on 05/17/20
N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and ...
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N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and knowledgable. I appreciated them both tolerating my curious cat and giving me a thorough demo of the system. Great experience!
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By Dr J Anthony G. on 05/08/20
I hired N.E.T.R. Inc. to install a Mitsubishi Ductless unit. Installers Gerry & Max and electrician Ian were on time, organized, knowledgeable, efficient, and courteous. They took their time and performed workmanship, which I’d describe as “Meticulous.” I ...
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I hired N.E.T.R. Inc. to install a Mitsubishi Ductless unit. Installers Gerry & Max and electrician Ian were on time, organized, knowledgeable, efficient, and courteous. They took their time and performed workmanship, which I’d describe as “Meticulous.” I cannot speak for any other members of N.E.T.R. Inc. workforce, but these 3 are a well oiled machine. However, If you extrapolate this out to the hiring standards / practices of this company .... Then I have NO hesitation recommending N.E.T.R. Inc.
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By MaryAnn T. on 04/15/20
N.E.T.R.is a very reputable company with the finest installation techs. Christian and Jawon were both awesome!!!! The install team was great in communicating the time they would arrive- and YES on time! They were very courteous and respectful in my home- and for ...
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N.E.T.R.is a very reputable company with the finest installation techs. Christian and Jawon were both awesome!!!! The install team was great in communicating the time they would arrive- and YES on time! They were very courteous and respectful in my home- and for 3 days! They worked very efficiently and cleaned after their work daily quite well. When the install was done, the operation of the system was reviewed with me by Jawon. He answered all questions and addressed any concerns I would have with moving forward using the new system. He also provided contact information for any future questions or concerns. This company has it all from a great product, excellent staff, and exceptional customer service and communications. I am pleased that I have chosen them for my split system. More to come as I use it!..
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By MaryAnn T. on 04/15/20
N.E.T.R.is a very reputable company with the finest installation techs. Jawon and Christian were awesome!!!! The install team was great in communicating the time they would arrive- and YES on time! They were very courteous and respectful in my home- and for 3 days!...
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N.E.T.R.is a very reputable company with the finest installation techs. Jawon and Christian were awesome!!!! The install team was great in communicating the time they would arrive- and YES on time! They were very courteous and respectful in my home- and for 3 days! They worked very efficiently and cleaned after their work daily quite well. When the install was done, the operation of the system was reviewed with me by Jawon. He answered all questions and addressed any concerns I would have with moving forward using the new system. He also provided contact information for any future questions or concerns. This company has it all from a great product, excellent staff, and exceptional customer service and communications. I am pleased that I have chosen them for my split system. More to come as I use it!...
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By Leo K. on 03/17/20
The installation of a 2 air handler mini-split system, in a very old house with some unusual construction details went perfectly. Dana and Jawon were completely knowledgeable about the equipment being installed and also adapted the carpentry details to the house c...
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The installation of a 2 air handler mini-split system, in a very old house with some unusual construction details went perfectly. Dana and Jawon were completely knowledgeable about the equipment being installed and also adapted the carpentry details to the house construction. In addition, they were patient in explaining an important change in what I thought would be the orientation of the outdoor unit. This took at least 3 tries on their part until I finally realized why their suggested orientation was optimal. Thanks to Dana and Jawon.
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By John N. on 03/17/20
My wife and I are pleased to report our experience with N.E.T.R's sales and install team as "best in class" in our dealings with home improvement contractors. Chip and Paul in sales gave us an information-packed two hours -- much of it answering my many questions ...
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My wife and I are pleased to report our experience with N.E.T.R's sales and install team as "best in class" in our dealings with home improvement contractors. Chip and Paul in sales gave us an information-packed two hours -- much of it answering my many questions about the proposed mini-split system. Matt and Dana installed the system in a safe, steady, organized way -- two days work. In every case where we had a choice they let us know before proceeding. Our custom house presented some difficulties which they also handled well. At about $16,000 this is one of the larger improvements we have made to our house -- money well spent.
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By John N. on 03/17/20
My wife and I are pleased to report our experience with N.E.T.R's sales and install team as "best in class" in our dealings with home improvement contractors. Chip and Paul in sales gave us an information-packed two hours -- much of it answering my many questions ...
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My wife and I are pleased to report our experience with N.E.T.R's sales and install team as "best in class" in our dealings with home improvement contractors. Chip and Paul in sales gave us an information-packed two hours -- much of it answering my many questions about the proposed mini-split system. Matt and Dana installed the system in a safe, steady, organized way -- two days work. In every case where we had a choice they let us know before proceeding. Our custom house presented some difficulties which they also handled well. At about $16,000 this is one of the larger improvements we have made to our house -- money well spent.
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By Janet & Ed S. on 02/27/20
Ray went above and beyond and keep me informed as to what he was doing and why. He was very neat and careful and even fixed a slamming storm door. He spent the time that seemed necessary inside and out to get the job done well.

By Mary H. on 02/20/20
We called NETR to install mini splits in our modern Deck House, after seeing that they had done a similar project for another Deck House owner. Our salesman, Paul, looked over our house and came back out with Adam, the Installation manager. Adam put together an i...
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We called NETR to install mini splits in our modern Deck House, after seeing that they had done a similar project for another Deck House owner. Our salesman, Paul, looked over our house and came back out with Adam, the Installation manager. Adam put together an installation plan that was discreet, minimalist and got us everything we needed. So I was hopeful, going into the installation itself. Well, Jerry, Jawan & Dana, our installation techs were phenomenal. They were precise, asked questions, took great care in the quality of their work. They cleaned up after themselves every day, were friendly and polite. And we are delighted with the job they did. Jerry, as the lead tech, really crushed it. He came early one morning to help me re-hang some art they'd had to take down, he was thorough, clear and patient, I can't say enough about Jerry and his crew.
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By Richard W. on 02/17/20
NETR installed a complicated 4 zone (2 condenser) split heat pump system at our house. The project required beyond usual carpentry work to get all the pieces installed correctly, in the locations I wanted. The team was probably the most professional, competent,...
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NETR installed a complicated 4 zone (2 condenser) split heat pump system at our house. The project required beyond usual carpentry work to get all the pieces installed correctly, in the locations I wanted. The team was probably the most professional, competent, and light hearted work crew we've had at the house in 20 years. They followed the procedures they outlined when we started the project. When there was an un-expected change they sat me down, explained the required change, and why it was impossible it could have been known during the estimation stage. Change order agreed, Back to Work! My wife and I were commenting that the fact that all of the work team have worked with NETR for 5-10 years really shows.
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By George and Susan C. on 02/14/20
Ray F. did a great job at our home today. He was very professional, friendly, and patient. We appreciate his assistance.

By Paige S. on 02/10/20
Ray ran an educational and clean process and went above and beyond with attention to what was needed on Mitsubishi split-system that hadn’t been maintained. Chris was really easy to schedule with and flexible.

By Adam M. on 01/04/20
N.E.T.R. installed a new gas furnace in my home. I was surprised at how knowledgeable the installation team was and how responsive they were to my questions. Thank you, N.E.T.R for being so easy to work with, I recommend this company to anyone who needs heating o...
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N.E.T.R. installed a new gas furnace in my home. I was surprised at how knowledgeable the installation team was and how responsive they were to my questions. Thank you, N.E.T.R for being so easy to work with, I recommend this company to anyone who needs heating or cooling work done in their home.
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By Timothy K. on 12/27/19
I contacted several companies for an estimate on a split system. N.E.T.R. was my choice . Chip did the estimate and explained everything to me and he provided the estimate in less than 5 minutes. Alana handled every question I had before I decided to move forward w...
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I contacted several companies for an estimate on a split system. N.E.T.R. was my choice . Chip did the estimate and explained everything to me and he provided the estimate in less than 5 minutes. Alana handled every question I had before I decided to move forward with N.E.T.R. The day of installation Jawon,and Christian were here at the promised start time. Unfortunately I never got to meet the electrician but he was in and out before I even knew he had arrived, very impress how quickly his part of the job was completed. Jawon and Christian did an awesome job on the installation and showing me how to operate the new system.
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By Joseph C. on 12/22/19
Dana and Christian teamed up for my heat pump install. I was very pleased with their professionalism, friendliness and how swiftly they performed the job. I would totally recommend them. In fact, all my interactions with NETR were great. I felt valued but never pressured.
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781-933-6387

Select any employee to see all their reviews.

N.E.T.R. Team
Rating:
161 total reviews!
Jeremiah O
3 Years
Rating:
130 total reviews!
Ryan S
5 Years
Rating:
(83 total reviews)
Ivan b
3 Years
Rating:
(77 total reviews)
Adam H
10 Years
Rating:
(76 total reviews)
Brian B
25 Years
Rating:
(73 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Steve D has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
24 total reviews
Steve is a very reliable installer who has been at the same company for 17 years. He loves the challenge of new & exciting work. He has a weekend camp where he goes boating, Swimming and fishing with his wife, 2 boys and 2 girls.
By Kate P. on 05/17/20
N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and ...
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N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and knowledgable. I appreciated them both tolerating my curious cat and giving me a thorough demo of the system. Great experience!
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By Caryn H. on 06/14/19
N.E.T.R. is a great company to do business with. They did an excellent job. The installation team, Steve, Matt, Terry, and Jerry were great: punctual, efficient, pleasant, and neat. Steve carefully explained how to operate the equipment. I would highly recommend th...
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N.E.T.R. is a great company to do business with. They did an excellent job. The installation team, Steve, Matt, Terry, and Jerry were great: punctual, efficient, pleasant, and neat. Steve carefully explained how to operate the equipment. I would highly recommend this company for residential air conditioning/ heating services.
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By Caryn H. on 06/14/19
NETR, INC. Is a great company to do business with. The technicians who installed our air conditioning/heating units Steve, Terry, Matt, and Jerry, were punctual, efficient, pleasant. Steve thoroughly explained how to operate the equipment. I would highly recommend this company.

By Greg S. on 10/26/18
Couldn't be happier with the installation and performance of our mini split system. Our house is nice and warm and looking forward to using A/C in the summer. From the sales tech to the installation process -- the entire NETR team was professional top to bottom. Th...
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Couldn't be happier with the installation and performance of our mini split system. Our house is nice and warm and looking forward to using A/C in the summer. From the sales tech to the installation process -- the entire NETR team was professional top to bottom. Thank you Chip, Adam, Alana, Matt, Steve, and Caesar.
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By John R. on 10/16/18
Very courteous, professional and thorough.

By Roseanne B. on 11/15/17
Absolutely the best workers I've ever had in my home. Efficient, neat, polite. Did what they were supposed to do and did it well. Would refer and use these services again>

By Christine D. on 10/10/17
The inside of my home was clean but my woven patio furniture was covered in brick dust that was difficult to remove. I wish said furniture had been moved out of the way before drilling. But workers were lovely, as well as follow-up. Thank you!

By Mr. & Mrs. L. on 09/20/17
Excellent job!The installers were courteous and friendly. If i were to refer anyone to your company, I would suggest they request Steve & Jeff for the installation. A good experience start to finish.

By Mark W. on 09/19/17
Install team showed up on time, installation is very clean, equipment and operation was reviewed, work areas were cleaned up perfectly. Very pleased.

By George M. on 09/04/17
Very Pleased! Enjoyedthe crew and follow-up

By Christine Del F. on 06/14/17
Great experience. Chip was my salesman and was professional and clear, and gave me a detailed estimate on the spot. Steve, Jeff, and Brian did the install in one day, and coordinated with their contracted electrician. They were friendly with each other clearly work...
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Great experience. Chip was my salesman and was professional and clear, and gave me a detailed estimate on the spot. Steve, Jeff, and Brian did the install in one day, and coordinated with their contracted electrician. They were friendly with each other clearly work together well and often. They draped my furniture (including my cat's perch!) and cleaned as they went. My condo is small (450 sq ft) and there were four of them in here with me and my cat all day, and it was no problem at all. I have to say, they were all really nice and took the time to explain the system's operation to me, too. And....it's cool in here now! I'm very pleased and definitely recommend them highly.
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By Fred K. on 06/05/17
Steve and his team of installers did a super job of installing Ductless AC. They were professional and neat. A super team.

By Ellen M. on 05/22/17
I had an air conditioning unit placed in my loft. Steve and Ryan were so great! They explained everything and worked all day long! When they were finished there was no evidence of them ever being at my house. It was immaculate ! I had a great sales experience with ...
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I had an air conditioning unit placed in my loft. Steve and Ryan were so great! They explained everything and worked all day long! When they were finished there was no evidence of them ever being at my house. It was immaculate ! I had a great sales experience with Chip and the owner Mike was more than helpful when we spoke! This is what a real customer based company is supposed to be from beginning to end!
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By James M. on 05/10/17
The team we had to install our mini-split Mitsubishi ac/heating units and condensers were awesome! They were very professional and worked tirelessly to have our units installed. They were very friendly and didn't mind answering our questions. What a great team we h...
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The team we had to install our mini-split Mitsubishi ac/heating units and condensers were awesome! They were very professional and worked tirelessly to have our units installed. They were very friendly and didn't mind answering our questions. What a great team we had!! They stayed after the installation to make sure that our units worked and went over the remotes with us.
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By Robert L. on 04/11/17
Fantastic experience — easily the best contractors I have ever worked with. Punctual and did great work on a hard project, replacing an existing AC installation with updated components. Chip (sales) and Brian, Jeff, & Steve (field technicians) were all excellent.

By C B. on 12/09/16
In the fall, we had 7 Mitsubishi heat and air units installed in our home. First, Chip who was the consultant, was excellent in providing information, explaining the system, and checking to make sure all our questions were answered during the installation. He also...
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In the fall, we had 7 Mitsubishi heat and air units installed in our home. First, Chip who was the consultant, was excellent in providing information, explaining the system, and checking to make sure all our questions were answered during the installation. He also provided the paper work to get rebates on the units.
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By John M. on 12/07/16
The team from N.E.T.R. Inc were excellent. I first met with ******* who was very professional and insightful. ***** and **** who completed the install continued the positive experience. They kept me updated through out the process and did a wonderful job. I would h...
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The team from N.E.T.R. Inc were excellent. I first met with ******* who was very professional and insightful. ***** and **** who completed the install continued the positive experience. They kept me updated through out the process and did a wonderful job. I would highly recommend these guys.
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By Burnett C. on 12/02/16
In the fall, we had 7 Mitsubishi heat and air units installed in our home. First, Chip who was the consultant, was excellent in providing information, explaining the system, and checking to make sure all our questions were answered during the installation. He also...
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In the fall, we had 7 Mitsubishi heat and air units installed in our home. First, Chip who was the consultant, was excellent in providing information, explaining the system, and checking to make sure all our questions were answered during the installation. He also provided the paper work to get rebates on the units. The installers arrived on time and were extremely careful going through the house wearing protective covers over their shoes. The first day, 4 workers arrived (Adam, Jose, Steve, and Tim) and got right to work. They came with me through the house to make sure where the units were going and answered all the questions I had. They worked very hard and all the units were in by day1. They were extremely careful with the furniture, walls, and items in each of the rooms and the hardwood floors. During the next 4 days, Adam and Jose worked diligently to get the work completed on time. Their work was impeccable. All of the tubing in the basement and outside work looks so professional. They are an unbelievable team. This was a great group of installers. They are very skilled, hard workers. They were so careful and everything is clean looking and neat inside the house and outside. They are friendly and courteous. The heat pumps and AC work terrific. We have used both. It's amazing how quickly the heat and AC provide the heat or air. I highly recommend N.E.T.R. Mr. Cappuccio has a staff that deserve an A rating.
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By Maureen C. on 11/25/16
I definitely will recommend N.E.T.R. to others. I love my split system. Russell was so patient with questions. My team was outstanding. The woman in the office were also so helpful, courteous-great customer service. So sorry i'm late returing this form. I did the o...
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I definitely will recommend N.E.T.R. to others. I love my split system. Russell was so patient with questions. My team was outstanding. The woman in the office were also so helpful, courteous-great customer service. So sorry i'm late returing this form. I did the online survey. Jerry, Steve, and Jeff were outstanding.
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By Maureen C. on 10/11/16
I N.E.T.R. recently completed and installation at my home and I have to say Jerry, Steve and Jeff were outstanding! The work was done in a quiet, efficient manner, they were very neat and answered all our questions. Our experience with everyone we spoke to at NETR ...
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I N.E.T.R. recently completed and installation at my home and I have to say Jerry, Steve and Jeff were outstanding! The work was done in a quiet, efficient manner, they were very neat and answered all our questions. Our experience with everyone we spoke to at NETR has been so professional.
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