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By Tarik Y. on 08/28/19
Brian B and his crew did an excellent job. They were very professional, and friendly and courteous. I think they did a top quality job installing my mini split system. In addition I recommend NETR for AC work. They are a professional company. They charge a reasonab...
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Brian B and his crew did an excellent job. They were very professional, and friendly and courteous. I think they did a top quality job installing my mini split system. In addition I recommend NETR for AC work. They are a professional company. They charge a reasonable price and deliver a really solid team of professionals to do the work.
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By Ryan C. on 08/26/19
Installation was clean and done in a timely fashion. Jeff answered all of my questions along the way and made sure that I knew how to use the equipment before he left. I would recommend this company to a family member or friend.

By John R. on 08/24/19
Our worker Cesar and Chip are all assets to your company. Your electrician was also top notch.

By Devin K. on 08/22/19
We have worked with NETR to have our mini-split AC units replaced and serviced. Throughout, they have been professional, responsive, and thorough. Ray F. was just out to help us debug a leak that turned out to be unrelated to NETR, and he was still super helpful ...
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We have worked with NETR to have our mini-split AC units replaced and serviced. Throughout, they have been professional, responsive, and thorough. Ray F. was just out to help us debug a leak that turned out to be unrelated to NETR, and he was still super helpful in helping us find the root cause and getting the problem resolved.
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By sarah on 08/21/19
Good service of install.

By Dongeun L. on 08/20/19
We recently installed a ductless air conditioning units in my house. Brian B. and Ivan B. were great! They came promptly, worked real professionally and cleaned up afterwards too! I loved their work!

By Ronald & Diane C. on 08/12/19
Ray was very pleasant and knowledgeable. He did a great job cleaning our air conditioning unit. Highly recommend him.

By David D. on 08/11/19
A great job and explained the problem clearly.

By Bernadette S. on 08/09/19
Great work. On time and professional. Cleaned up the work space each day. Explained everything they did. Went over how to use the mini split units. Outside and inside the installation went very well. Personable and pleasant. Would recommend to anyone.

By Elaine on 08/06/19
I want to take this opportunity to compliment your installers Cesar and Christian for their professional and courteous manner while working for your company. They are certainly a great asset for your organization. Also, a compliment for your electrician Mr.Russell....
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I want to take this opportunity to compliment your installers Cesar and Christian for their professional and courteous manner while working for your company. They are certainly a great asset for your organization. Also, a compliment for your electrician Mr.Russell. He was terrific! It was a pleasure doing business with you from start to finish.
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By Philip B. on 08/06/19
Jerry did an outstanding job installing my Heat Pump. 1. He walked through the job with me and we laid it out together. He did exactly what I expected. 2. He is very courteous and thoughtful; great personality. 3. He continually cleaned up after himself. 4. Th...
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Jerry did an outstanding job installing my Heat Pump. 1. He walked through the job with me and we laid it out together. He did exactly what I expected. 2. He is very courteous and thoughtful; great personality. 3. He continually cleaned up after himself. 4. The installation is perfect, very neat. 5. He spent time with me afterwards to explain everything about how to maintain and operate the unit. Thanks very much!
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By Stephanie L. on 08/04/19
He was pleasant, efficient and did a good job.

By Maria P. on 08/03/19
When I was on the phone with Kris regarding an issue with my air conditioner he took his time to explain it all but most of all the way he did very soothing with out been negative ( I am a business owner but kris did not know that ) I am all about costumer service ...
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When I was on the phone with Kris regarding an issue with my air conditioner he took his time to explain it all but most of all the way he did very soothing with out been negative ( I am a business owner but kris did not know that ) I am all about costumer service , I give him a 10 he really impressed me hoping his owner appreciation Kris
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By Bill G. on 08/02/19
These guys did a nice job installing our system. Very neat workers. Just in time before the last 4 day heat way of 90 plus.

By Bill G. on 08/02/19
These guys did a nice job installing our system. Very neat workers. Just in time before the last 4 day heat way of 90 plus.

By Joseph N. on 07/30/19
This project was the 2nd install for me and for my mother's home. I am pleased with the work completed and doing business with the NETR team.

By Karl W. on 07/30/19
Every thing was A+ right from Mike's presentation in April to the handling of MASS SAVE paperwork. The finished product maintained the clean, contemporary lines of our home. We are more than 100% satisified.

By Jennifer B. on 07/29/19
Loved the entire process.the staff at NETR is exceptional . Paul was an impeccable salesman - very patient and responsive. Brian and Jay - the installer and electrician were professional, courteous, and meticulous. I would highly recommend NETR without reservation.

By Charles D. on 07/29/19
Ivan and his crew were on time for the installation. They were very neat and completed the installation in the estimated time. Ivan then gave my wife and me a thorough lesson in using the equipment.

By Romas & Birute S. on 07/28/19
During last weekend's oppressive heat, the system worked wonderfully to keep me cool and comfortable.
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Select any employee to see all their reviews.

Paul V
Rating:
(27 total reviews)
Christian F
1 Year
Rating:
(27 total reviews)
Cesar L
Rating:
(27 total reviews)
Steve D
17 Years
Rating:
(23 total reviews)
Matthew C
1 Year
Rating:
(16 total reviews)
Kris U
24 Years
Rating:
(15 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Ryan S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
83 total reviews
I am 25 years old. I live in Saugus, Ma. and I have been working in HVAC for 5 years. When I am not working, I am an avid outdoorsman. I enjoy fishing, hunting, hiking, rock climbing, and camping. Or just a simple walk with my wife and dog. Pretty much anything that has to do with the outdoors.
By Antonio R. on 07/08/17
Professional, informative workers

By Jan F. on 07/05/17
This is a great company, from the sales rep that came to my house, to the office assistants who answer my questions and directed my calls to the appropriate person, and to the field people that did the insulation. Jose & Ryan were creative and adapted the outside c...
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This is a great company, from the sales rep that came to my house, to the office assistants who answer my questions and directed my calls to the appropriate person, and to the field people that did the insulation. Jose & Ryan were creative and adapted the outside compressor stand to be installed in a more pleasing and esthetic way. Everything was done in and outstanding manner.
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By Laura D. on 07/04/17
The N.E.T.R., rep that we worked with, James Smithell, was excellent!He answered all of our questions and was very quick getting back to us, and helping us with everything we needed! A+. Also the three workers who came out to install were very respectful and nice t...
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The N.E.T.R., rep that we worked with, James Smithell, was excellent!He answered all of our questions and was very quick getting back to us, and helping us with everything we needed! A+. Also the three workers who came out to install were very respectful and nice to talk to . Overall we are very pleased with everything! Thank you!
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By ROBERT A. on 06/30/17
Very happy with overall process and installation. Knowledgeable sales and professional technicians.

By ROBERT A. on 06/29/17
CHIP WAS A KNOWLEDGEABLE SALES PERSON. CREW SHOWED UP WITH EVERYTHING WE TALKED ABOUT INCLUDING DIAGRAMS OF EVERYTHING. JOSE AND RYAN WERE ON TIME AND FINISHED A NICE NEAT INSTALLATION IN A DAY AND A HALF.

By Jennifer H. on 06/16/17
I had N.E.T.R. Inc. to install a ductless AC system to my apartment in ********** *** I flew to MA from CA and only stayed a week in ********* to help my son move into the off campus apartment. Since my time limit, I wanted to make sure all things be done in time. ...
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I had N.E.T.R. Inc. to install a ductless AC system to my apartment in ********** *** I flew to MA from CA and only stayed a week in ********* to help my son move into the off campus apartment. Since my time limit, I wanted to make sure all things be done in time. The team, including Brian, Jerry, Ryan, and Tim, showed up 7:00am and completed the job by 2:00pm. They were professional and efficient. Definitely a good choice.
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By Roberto C. on 06/03/17
This is the second time we hired N.E.T.R. and - once again - they did a fantastic job. The team was very efficient and completed the work on time. They explained what was happening at any point throughout the installation. They also listened and answered any questi...
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This is the second time we hired N.E.T.R. and - once again - they did a fantastic job. The team was very efficient and completed the work on time. They explained what was happening at any point throughout the installation. They also listened and answered any questions we may have for them. They went an extra mile to meet all of our requests. Last but not least, they were very polite and left the house clean at the end of each day. Not to mention the fact that we are extremely happy with our new air conditioning system. I highly recommend N.E.T.R.. A great experience from the very first encounter with our sales rep to the training on how to use our new air conditioning system.
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By Vladimir j. on 06/01/17
(No Comment)

By Janet C. on 05/31/17
James S & Ryan S did a great job. They gave her lots of pointers on how to use the system. Took her outside to show her what she needed to do to take care of unit. She was very impressed with their help.

By Janet M. on 04/17/17
I am happy with the system that was installed. The price was higher than I thought it would be. However, I am hoping it will be worth it when i'm using the system all summer. The workers were professional and polite. I also was happy that the job was able to commen...
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I am happy with the system that was installed. The price was higher than I thought it would be. However, I am hoping it will be worth it when i'm using the system all summer. The workers were professional and polite. I also was happy that the job was able to commence sooner than anticipated. Thank you
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By Lisa B. on 04/16/17
Jerry/ Adam/ Ryan arrived as scheduled (early) and installed everything; the system is working well. They discussed placement of units with me and advised the best places. They asked my opinion/ preference about everything, even though they probably know better ! ...
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Jerry/ Adam/ Ryan arrived as scheduled (early) and installed everything; the system is working well. They discussed placement of units with me and advised the best places. They asked my opinion/ preference about everything, even though they probably know better ! They cleaned up everywhere as if they had never even been at my home. From the sale, to the install scheduling, to the reminders, the whole process went well and I am pleased. This install team was nice, knowledgeable, showed me exactly what to do and finished in 5-7 hours. I would highly recommend NETR, Paul, the sales rep and this install team. Very happy !
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By Janet M. on 04/10/17
The N.E.T.R team was great. from Chip, in sales, to Ryan, Adam, Bryan, who installed, everyone was knowledgeable and professional. They worked constantly and efficiently, and the project was completed in one day. The system was thoroughly explained and I'm looking ...
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The N.E.T.R team was great. from Chip, in sales, to Ryan, Adam, Bryan, who installed, everyone was knowledgeable and professional. They worked constantly and efficiently, and the project was completed in one day. The system was thoroughly explained and I'm looking forward to testing it out! Thank you!
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By Janet M. on 04/08/17
The whole team from Chip in sales, to Adam, Jerry, Ryan and Bryan, that installed....super professional. They were clean and courteous, and explained the equipment fully. I have already recommended NETR to coworkers. Thanks to all! Can't wait for the warm weather to test it out!

By Frank B. on 04/04/17
Very pleased with the level and quality of work by all

By Geoff L. on 12/30/16
Everyone from Chip tothe installation techs were very friendly and professional to work with. We love our ductless ac units and have actually used the heat almost everyday. Can't wait to use the ac this summer. It also raised the value of our house, which is great too!

By James & Jody S. on 12/28/16
Everyone I dealt with was great-Pete, Chip, Larry, Ryan. Would definitely recommend to others

By Peter R. on 12/16/16
Great Job! Russell Dodd was so helpful and informative!. Ryan S and Jose L great install work!

By John M. on 12/07/16
The team from N.E.T.R. Inc were excellent. I first met with ******* who was very professional and insightful. ***** and **** who completed the install continued the positive experience. They kept me updated through out the process and did a wonderful job. I would h...
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The team from N.E.T.R. Inc were excellent. I first met with ******* who was very professional and insightful. ***** and **** who completed the install continued the positive experience. They kept me updated through out the process and did a wonderful job. I would highly recommend these guys.
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By Laura Giberson & Jonah V. on 12/05/16
The men who installed our unit were great! We were extremely pleased with the priceand quality-great value. Eleni was extremely helpful as well in communication via email

By Peter R. on 11/25/16
Ryan S and Jose L did a great job with the install. Real professionals! Strong technical and customer service skills. Answered all my questions and more. Super satisfied!
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