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By Sherry M. on 01/01/19
All yur worker's were amzing especially Jimmy

By Michael R. on 12/31/18
Everyone at N.E.T.R,were extremely courteous and helpful,Jerry, Ivan, Christian and Matt D were, and great installation time

By Mr. & Mrs. M. on 12/28/18
Your workers were exceptional and courteous young men. They came fully prepared to work in my home on a day of foul weather(pouring rain). They all put on Booties when entering and leaving my home so as not to track in any mud or leave wet footprints. Aka had tarps...
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Your workers were exceptional and courteous young men. They came fully prepared to work in my home on a day of foul weather(pouring rain). They all put on Booties when entering and leaving my home so as not to track in any mud or leave wet footprints. Aka had tarps. Couldn't be happier with the workers or finished result
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By Stephanie H. on 12/14/18
Very happy with the installation process of heat pumps... The crew was very polite and friendly, they communicated clearly, and they worked around our crazy/busy/cluttered house, leaving it cleaner than they found it. I hope that the pumps will work out well as our...
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Very happy with the installation process of heat pumps... The crew was very polite and friendly, they communicated clearly, and they worked around our crazy/busy/cluttered house, leaving it cleaner than they found it. I hope that the pumps will work out well as our heating/cooling system for our 1000 square foot home.
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By Sheryl R. on 12/12/18
My first NETR contact was Paul V who came to my house to assess the AC requirements. I decided on split units that would provide AC and heat and 3 units to be installed. Next Adam came out to determine the technical/installation requirements. It was determined that...
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My first NETR contact was Paul V who came to my house to assess the AC requirements. I decided on split units that would provide AC and heat and 3 units to be installed. Next Adam came out to determine the technical/installation requirements. It was determined that 2 work crews would be sent so that all installation would be completed in 1 day. On that day the technicians were due to arrive at 8 AM. Imagine my surprise when I went out to move my car at 7:30 and they were already here! Brian B, Ryan, Christian F and Ivan B introduced themselves by name (which is not often my experience with contractor staff I've not previously met). Brian explained how the work would progress, with the first step being to walk through the project with me. That accomplished they set to work. I was a bit concerned about foot traffic over rugs in the living room, but no worry. The technicians wore booties over their shoes and put down drop cloths so no one was walking directly on the rugs. I had explained that we have dogs and an indoor cat, and they were very careful to make sure the cat didn't escape. (The dogs were crated so no problem there.) They worked quietly with an electrician arriving around noon. By 2:30 all 3 units were installed inside and out. Christian instructed me on how to use the remote controls and also how to maintain the outside equipment in the winter. Definitely a great experience and happily warmer in the house now! And looking forward to being cooler in the summer.
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By George E. on 12/10/18
Ivan was fantastic! Polite, clean, and a good craftsman

By Laura O. on 12/10/18
It was a great experience beginning (quote) to end!

By Maureen K. on 12/08/18
I thought I would need to have the condenser moved and they were very accomadating. But it turned out I didn't. Great team at N.E.T.R., from sales, installers, electrician to customer service. Thank you

By Mr. & Mrs. M. on 12/02/18
Jeff, Cesar and Ivan were allgreat during the install. Chip and Adam did a solid job pre-install. Alana & Eleni were a pleasure to talk/email with. You guys have a solid business. We're very happy we chose N.E.T.R.

By Mr. & Mrs. S. on 12/01/18
Very professional and nice to work with. Your team is excellent

By Barry K. on 11/28/18
Paul V was a pleasure to deal with & Matt D (& his partner) did a nice job on the installation under very difficult weather conditions. This is the 2nd Mini Split we've had installed by N.E.T.R. & we have no hesitation in recommending them to other possible customers.

By Ms. Carol L. on 11/27/18
Installers were courteous and efficient. It was easy having them in our house

By MARGARET M. on 11/26/18
This company was so professional in every aspect of the installation. First, my meeting with Paul was not in the least stressful because there was no push to purchase and the estimate was given immediately. Then when all 3 installers arrived on a horrible, rainy da...
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This company was so professional in every aspect of the installation. First, my meeting with Paul was not in the least stressful because there was no push to purchase and the estimate was given immediately. Then when all 3 installers arrived on a horrible, rainy day they were prepared to enter my home with tarps and booties!! No mud dragged in. It took a total of 6 hours, start to finish with minimum disturbance!. Jerry, Matt C., and Jeff were all gentlemen who were diligent workers. My husband and I were both very impressed and totally pleased. I highly recommend this company to anyone!!
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By Betty G. on 11/26/18
Although we started later than the expected time because of miss communication between company & service men, Brian the electrician & Juwan the installer could not have been nicer or more efficient. They were very pleasant to deal with & the clean up was superb. Wo...
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Although we started later than the expected time because of miss communication between company & service men, Brian the electrician & Juwan the installer could not have been nicer or more efficient. They were very pleasant to deal with & the clean up was superb. Would not hesitate recommending this company to anyone . Paul V.was very knowledgeable & answered all our questions . Thanks to all of them.
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By George E. on 11/20/18
Ivan did a fantastic job. Kept us informed of the progress, friendly, polite, asked questions, cleaned up, very considerate. Recommend him to anyone.

By Robin C. on 11/18/18
Excellent Job-Pleasure to work with

By joseph a. on 11/15/18
Ivan installed my mini split under the worse conditions of rain and wind all day. He was methodical, courteous and cleaned up after all was done. He was thorough when he explained the functionality of the unit. I couldn't have been happier with the whole process. All the best to Ivan

By Robert S. on 11/11/18
From Sales to installation, everything was 100%

By Theresa E. on 11/09/18
From the first consultation to the last day of installation, every one that came to our home was professional, friendly and knowledgeable. It was a great experience from start to finish. They work with your schedule (my remodel took longer then expected and N.E.T.R...
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From the first consultation to the last day of installation, every one that came to our home was professional, friendly and knowledgeable. It was a great experience from start to finish. They work with your schedule (my remodel took longer then expected and N.E.T.R were very understanding with regards to holding the installation up due to lack of walls). The install was done quickly (2 days) & very well. Looks very neat and secure. Will always recommend N.E.T.R to anyone I know, who are looking to improve their homes with a system like this.
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By Christian E. on 11/07/18
NETR was awesome. Chip did a great job explaining the products and process to me initially and Ryan S. killed it on the installation. He was on time, professional, and super efficient getting everything in and installed. He walked me through how to use the system a...
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NETR was awesome. Chip did a great job explaining the products and process to me initially and Ryan S. killed it on the installation. He was on time, professional, and super efficient getting everything in and installed. He walked me through how to use the system and couldn’t have been easier to work with.
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Select any employee to see all their reviews.

Kathy H
3 Years
Rating:
(21 total reviews)
Steve D
17 Years
Rating:
(21 total reviews)
Paul V
Rating:
(20 total reviews)
Bruce W
1 Year
Rating:
(17 total reviews)
Christian F
1 Year
Rating:
(17 total reviews)
Cesar L
Rating:
(16 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Ryan S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
80 total reviews
I am 25 years old. I live in Saugus, Ma. and I have been working in HVAC for 5 years. When I am not working, I am an avid outdoorsman. I enjoy fishing, hunting, hiking, rock climbing, and camping. Or just a simple walk with my wife and dog. Pretty much anything that has to do with the outdoors.
By ROBERT A. on 06/30/17
Very happy with overall process and installation. Knowledgeable sales and professional technicians.

By ROBERT A. on 06/29/17
CHIP WAS A KNOWLEDGEABLE SALES PERSON. CREW SHOWED UP WITH EVERYTHING WE TALKED ABOUT INCLUDING DIAGRAMS OF EVERYTHING. JOSE AND RYAN WERE ON TIME AND FINISHED A NICE NEAT INSTALLATION IN A DAY AND A HALF.

By Jennifer H. on 06/16/17
I had N.E.T.R. Inc. to install a ductless AC system to my apartment in ********** *** I flew to MA from CA and only stayed a week in ********* to help my son move into the off campus apartment. Since my time limit, I wanted to make sure all things be done in time. ...
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I had N.E.T.R. Inc. to install a ductless AC system to my apartment in ********** *** I flew to MA from CA and only stayed a week in ********* to help my son move into the off campus apartment. Since my time limit, I wanted to make sure all things be done in time. The team, including Brian, Jerry, Ryan, and Tim, showed up 7:00am and completed the job by 2:00pm. They were professional and efficient. Definitely a good choice.
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By Roberto C. on 06/03/17
This is the second time we hired N.E.T.R. and - once again - they did a fantastic job. The team was very efficient and completed the work on time. They explained what was happening at any point throughout the installation. They also listened and answered any questi...
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This is the second time we hired N.E.T.R. and - once again - they did a fantastic job. The team was very efficient and completed the work on time. They explained what was happening at any point throughout the installation. They also listened and answered any questions we may have for them. They went an extra mile to meet all of our requests. Last but not least, they were very polite and left the house clean at the end of each day. Not to mention the fact that we are extremely happy with our new air conditioning system. I highly recommend N.E.T.R.. A great experience from the very first encounter with our sales rep to the training on how to use our new air conditioning system.
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By Vladimir j. on 06/01/17
(No Comment)

By Janet C. on 05/31/17
James S & Ryan S did a great job. They gave her lots of pointers on how to use the system. Took her outside to show her what she needed to do to take care of unit. She was very impressed with their help.

By Janet M. on 04/17/17
I am happy with the system that was installed. The price was higher than I thought it would be. However, I am hoping it will be worth it when i'm using the system all summer. The workers were professional and polite. I also was happy that the job was able to commen...
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I am happy with the system that was installed. The price was higher than I thought it would be. However, I am hoping it will be worth it when i'm using the system all summer. The workers were professional and polite. I also was happy that the job was able to commence sooner than anticipated. Thank you
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By Lisa B. on 04/16/17
Jerry/ Adam/ Ryan arrived as scheduled (early) and installed everything; the system is working well. They discussed placement of units with me and advised the best places. They asked my opinion/ preference about everything, even though they probably know better ! ...
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Jerry/ Adam/ Ryan arrived as scheduled (early) and installed everything; the system is working well. They discussed placement of units with me and advised the best places. They asked my opinion/ preference about everything, even though they probably know better ! They cleaned up everywhere as if they had never even been at my home. From the sale, to the install scheduling, to the reminders, the whole process went well and I am pleased. This install team was nice, knowledgeable, showed me exactly what to do and finished in 5-7 hours. I would highly recommend NETR, Paul, the sales rep and this install team. Very happy !
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By Janet M. on 04/10/17
The N.E.T.R team was great. from Chip, in sales, to Ryan, Adam, Bryan, who installed, everyone was knowledgeable and professional. They worked constantly and efficiently, and the project was completed in one day. The system was thoroughly explained and I'm looking ...
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The N.E.T.R team was great. from Chip, in sales, to Ryan, Adam, Bryan, who installed, everyone was knowledgeable and professional. They worked constantly and efficiently, and the project was completed in one day. The system was thoroughly explained and I'm looking forward to testing it out! Thank you!
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By Janet M. on 04/08/17
The whole team from Chip in sales, to Adam, Jerry, Ryan and Bryan, that installed....super professional. They were clean and courteous, and explained the equipment fully. I have already recommended NETR to coworkers. Thanks to all! Can't wait for the warm weather to test it out!

By Frank B. on 04/04/17
Very pleased with the level and quality of work by all

By Geoff L. on 12/30/16
Everyone from Chip tothe installation techs were very friendly and professional to work with. We love our ductless ac units and have actually used the heat almost everyday. Can't wait to use the ac this summer. It also raised the value of our house, which is great too!

By James & Jody S. on 12/28/16
Everyone I dealt with was great-Pete, Chip, Larry, Ryan. Would definitely recommend to others

By Peter R. on 12/16/16
Great Job! Russell Dodd was so helpful and informative!. Ryan S and Jose L great install work!

By John M. on 12/07/16
The team from N.E.T.R. Inc were excellent. I first met with ******* who was very professional and insightful. ***** and **** who completed the install continued the positive experience. They kept me updated through out the process and did a wonderful job. I would h...
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The team from N.E.T.R. Inc were excellent. I first met with ******* who was very professional and insightful. ***** and **** who completed the install continued the positive experience. They kept me updated through out the process and did a wonderful job. I would highly recommend these guys.
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By Laura Giberson & Jonah V. on 12/05/16
The men who installed our unit were great! We were extremely pleased with the priceand quality-great value. Eleni was extremely helpful as well in communication via email

By Peter R. on 11/25/16
Ryan S and Jose L did a great job with the install. Real professionals! Strong technical and customer service skills. Answered all my questions and more. Super satisfied!

By Elisa van D. on 11/07/16
Ryan did a great job - he was kind, personable, hard working and efficient. Russell was very positive and he made the difference for us to decide to use NETR. Very organized, on time, very professional.

By Emma O. on 11/07/16
I would like to thank also the owner Mr.******* *********** - I am very impressed with the great service I have received from the N.E.T.R Team- manager ****** *, Installer of the units **** *., which I can rate as a 5*, It is a grate product ********** *** ********...
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I would like to thank also the owner Mr.******* *********** - I am very impressed with the great service I have received from the N.E.T.R Team- manager ****** *, Installer of the units **** *., which I can rate as a 5*, It is a grate product ********** *** ******** minisplit outdore unit with two the matching indoor units.. I am very happy with the all accommodations to install the in the time frame I wanted, Each person I have contact with in the N.E.T.R care for the customers and value the reputation of the company. I would definitely recommend the N.E.T.R company which is the Platinum distributor and the ductless mini split units for the cooling and heating of your home. Thanks you. **** ** .
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By Les B. on 10/26/16
It has been one week since we had our ********** Mini-Split installed, and thanks to **** * was a very smooth process. Arrived on time, was focused on the task, and had the system up and running by mid afternoon. **** was very knowledgeable about the product,explai...
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It has been one week since we had our ********** Mini-Split installed, and thanks to **** * was a very smooth process. Arrived on time, was focused on the task, and had the system up and running by mid afternoon. **** was very knowledgeable about the product,explaining usage,maintenance,etc. as well as a complete cleanup when done. I would also like to give a thanks to ***** and ******* for their quick work in submitting rebate forms. I would recommend NETR to others.
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