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By Mr. Paul B. on 10/24/19
The crew had to finish up the next day but that was beyond their control. I was happy with the work and would recommend you all.

By Joan K. on 10/23/19
Jerry was very pleasant to have in the house. He was thorough in explaining the unit and in cleaning up. I enjoyed meeting him.

By Mr. Alan G. on 10/18/19
Your proposal was the best value among the several we got. Chip was great to work with during the process. Providing the materials for the Mass Save rebate was a nice touch.

By Mr.Ken B. on 10/17/19
Work performed on time. Look forward in using the Heating/Cooling system.

By Alicia K. on 10/15/19
These two gentleman were very professional. Went right to work Kept house clean The appointment the office told me was 7am they started at 8

By Marisol A. on 10/10/19
I scheduled maintenance service for my AC/Heating units. Ryan S got here on time, he was courteous and polite. He spent several hours doing thorough cleaning of units and compressor. He was careful when he moved furniture and moved it back in when he finished. He...
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I scheduled maintenance service for my AC/Heating units. Ryan S got here on time, he was courteous and polite. He spent several hours doing thorough cleaning of units and compressor. He was careful when he moved furniture and moved it back in when he finished. He also put a plastic cover on his shoes to step into the house. Payment process was fast and easy. Before leaving he explained to me all he had done. A very good service provided by knowledgeable technician.
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By Norman & Roberta W. on 10/10/19
Very good service and expertise.

By Margaret A. M. on 10/08/19
Ray F. just inspected our units. He was very professional and patiently answered all the questions we had. I have found all the NETR team such respectful, polite and and efficient workers. Also, I have recommended them to several friends, two of whom have recently ...
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Ray F. just inspected our units. He was very professional and patiently answered all the questions we had. I have found all the NETR team such respectful, polite and and efficient workers. Also, I have recommended them to several friends, two of whom have recently hired them and are very satisfied.
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By Earl G. on 10/07/19
Service Tech Ryan S showed up on time and was courteous and professional. He represented NETR well. It was a service call for my mini-split. There were no issues. He cleaned the filter. My unit is ready to go for next year.

By Michael M. on 10/04/19
Ray was on time, personable, professional and did an excellent job cleaning and servicing our Mitsu unit -- an altogether satisfying visit. Couldn't ask for better.

By Karen J. on 10/02/19
Ray is a wonderful service person He's knowledgeable, punctual and personable. He has good, funny jokes too. He explains in detail what he will be doing and answers questions freely. I love my mini-split. I'm also happy that Ray is monitoring it and providing u...
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Ray is a wonderful service person He's knowledgeable, punctual and personable. He has good, funny jokes too. He explains in detail what he will be doing and answers questions freely. I love my mini-split. I'm also happy that Ray is monitoring it and providing us outstanding service.
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By Mr. Albert H. on 09/28/19
Very happy with crew and results. They were sensitive to my requests and the result was very good.

By diane m. on 09/27/19
Jerry did a great job installing our system. Explained clearly how it works, polite, reliable, excellent clean up.

By Adam L. on 09/26/19
No complaints, the system was installed on time and very professionally. Jeff and Ivan were very friendly and took the time to give us different options on the positioning of piping, units, etc. Paul, who quoted our system, and everyone else in the office were al...
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No complaints, the system was installed on time and very professionally. Jeff and Ivan were very friendly and took the time to give us different options on the positioning of piping, units, etc. Paul, who quoted our system, and everyone else in the office were also extremely helpful in helping us get our home energy audit and apply for a HEAT loan.
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By Susan on 09/24/19
I called this office in thinking I was at the right Company that could answer my questions concerning filters on my new HVAC unit. However, I was not at the right Company for this particular make of unit. The Lady that answered the phone stated they did not servi...
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I called this office in thinking I was at the right Company that could answer my questions concerning filters on my new HVAC unit. However, I was not at the right Company for this particular make of unit. The Lady that answered the phone stated they did not service this Brand but since my question was relatively simple, she thought, maybe one of the Technicians could lead me in the right direction. I ended up speaking to Mike H. and he went out of his way to help me. I really want to thank this Company for their gracious Customer Service, even when it is not one of their Customers. We need a lot more Companies like this today. Good Job. Thank you, N.E.T.R., LLC,85 Flagship Drive, Unit E, North Andover, MA 01845
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By Lynn C. on 09/24/19
Ray was just here inspecting the units. He's very good and knowledgeable. I've found all the NETR team to be excellent!

By Alan M. on 09/19/19
The NETR installer, Jerry, was excellent. He was thorough, efficient, and communicative. He explained clearly the decisions we needed to make, did a fine job of installing the system, and explained clearly how it worked.

By Sandy H. on 09/19/19
N.E.T.R. Installed our new ductless A/C and heat pump units recently. The entire operation was very professional and responsive. Ivan B. And Christian F. Who performed the installation work were here on time every day, were courteous, worked hard, and solved all pr...
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N.E.T.R. Installed our new ductless A/C and heat pump units recently. The entire operation was very professional and responsive. Ivan B. And Christian F. Who performed the installation work were here on time every day, were courteous, worked hard, and solved all problems encountered. They did an excellent job over the 3 day install process. They cleaned up after each day and made sure that everything worked at the end before they left. I would recommend NETR and these guys very highly to anyone who is interested in this type of system.
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By Joseph U. on 09/16/19
Everyone connected with the job and installation were both professional and courteous.

By Katrina A. on 09/16/19
Ray is genuinely a good guy and a very knowledgeable service person. His work is thorough and meticulous, and he explains everything that he does. I'm happy to commend him with a review! Plus-- he is a dog lover, and my two mutts are keen judges of character...
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Ray is genuinely a good guy and a very knowledgeable service person. His work is thorough and meticulous, and he explains everything that he does. I'm happy to commend him with a review! Plus-- he is a dog lover, and my two mutts are keen judges of character. Ray passes--with honors--every year he comes down for our annual service, 4-paws up.
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Select any employee to see all their reviews.

Ray F
6 Years
Rating:
(33 total reviews)
Cesar L
Rating:
(29 total reviews)
Paul V
Rating:
(27 total reviews)
Steve D
17 Years
Rating:
(24 total reviews)
Matthew C
1 Year
Rating:
(17 total reviews)
Kris U
24 Years
Rating:
(15 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Ryan S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
83 total reviews
I am 25 years old. I live in Saugus, Ma. and I have been working in HVAC for 5 years. When I am not working, I am an avid outdoorsman. I enjoy fishing, hunting, hiking, rock climbing, and camping. Or just a simple walk with my wife and dog. Pretty much anything that has to do with the outdoors.
By Antonio R. on 07/08/17
Professional, informative workers

By Jan F. on 07/05/17
This is a great company, from the sales rep that came to my house, to the office assistants who answer my questions and directed my calls to the appropriate person, and to the field people that did the insulation. Jose & Ryan were creative and adapted the outside c...
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This is a great company, from the sales rep that came to my house, to the office assistants who answer my questions and directed my calls to the appropriate person, and to the field people that did the insulation. Jose & Ryan were creative and adapted the outside compressor stand to be installed in a more pleasing and esthetic way. Everything was done in and outstanding manner.
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By Laura D. on 07/04/17
The N.E.T.R., rep that we worked with, James Smithell, was excellent!He answered all of our questions and was very quick getting back to us, and helping us with everything we needed! A+. Also the three workers who came out to install were very respectful and nice t...
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The N.E.T.R., rep that we worked with, James Smithell, was excellent!He answered all of our questions and was very quick getting back to us, and helping us with everything we needed! A+. Also the three workers who came out to install were very respectful and nice to talk to . Overall we are very pleased with everything! Thank you!
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By ROBERT A. on 06/30/17
Very happy with overall process and installation. Knowledgeable sales and professional technicians.

By ROBERT A. on 06/29/17
CHIP WAS A KNOWLEDGEABLE SALES PERSON. CREW SHOWED UP WITH EVERYTHING WE TALKED ABOUT INCLUDING DIAGRAMS OF EVERYTHING. JOSE AND RYAN WERE ON TIME AND FINISHED A NICE NEAT INSTALLATION IN A DAY AND A HALF.

By Jennifer H. on 06/16/17
I had N.E.T.R. Inc. to install a ductless AC system to my apartment in ********** *** I flew to MA from CA and only stayed a week in ********* to help my son move into the off campus apartment. Since my time limit, I wanted to make sure all things be done in time. ...
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I had N.E.T.R. Inc. to install a ductless AC system to my apartment in ********** *** I flew to MA from CA and only stayed a week in ********* to help my son move into the off campus apartment. Since my time limit, I wanted to make sure all things be done in time. The team, including Brian, Jerry, Ryan, and Tim, showed up 7:00am and completed the job by 2:00pm. They were professional and efficient. Definitely a good choice.
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By Roberto C. on 06/03/17
This is the second time we hired N.E.T.R. and - once again - they did a fantastic job. The team was very efficient and completed the work on time. They explained what was happening at any point throughout the installation. They also listened and answered any questi...
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This is the second time we hired N.E.T.R. and - once again - they did a fantastic job. The team was very efficient and completed the work on time. They explained what was happening at any point throughout the installation. They also listened and answered any questions we may have for them. They went an extra mile to meet all of our requests. Last but not least, they were very polite and left the house clean at the end of each day. Not to mention the fact that we are extremely happy with our new air conditioning system. I highly recommend N.E.T.R.. A great experience from the very first encounter with our sales rep to the training on how to use our new air conditioning system.
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By Vladimir j. on 06/01/17
(No Comment)

By Janet C. on 05/31/17
James S & Ryan S did a great job. They gave her lots of pointers on how to use the system. Took her outside to show her what she needed to do to take care of unit. She was very impressed with their help.

By Janet M. on 04/17/17
I am happy with the system that was installed. The price was higher than I thought it would be. However, I am hoping it will be worth it when i'm using the system all summer. The workers were professional and polite. I also was happy that the job was able to commen...
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I am happy with the system that was installed. The price was higher than I thought it would be. However, I am hoping it will be worth it when i'm using the system all summer. The workers were professional and polite. I also was happy that the job was able to commence sooner than anticipated. Thank you
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By Lisa B. on 04/16/17
Jerry/ Adam/ Ryan arrived as scheduled (early) and installed everything; the system is working well. They discussed placement of units with me and advised the best places. They asked my opinion/ preference about everything, even though they probably know better ! ...
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Jerry/ Adam/ Ryan arrived as scheduled (early) and installed everything; the system is working well. They discussed placement of units with me and advised the best places. They asked my opinion/ preference about everything, even though they probably know better ! They cleaned up everywhere as if they had never even been at my home. From the sale, to the install scheduling, to the reminders, the whole process went well and I am pleased. This install team was nice, knowledgeable, showed me exactly what to do and finished in 5-7 hours. I would highly recommend NETR, Paul, the sales rep and this install team. Very happy !
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By Janet M. on 04/10/17
The N.E.T.R team was great. from Chip, in sales, to Ryan, Adam, Bryan, who installed, everyone was knowledgeable and professional. They worked constantly and efficiently, and the project was completed in one day. The system was thoroughly explained and I'm looking ...
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The N.E.T.R team was great. from Chip, in sales, to Ryan, Adam, Bryan, who installed, everyone was knowledgeable and professional. They worked constantly and efficiently, and the project was completed in one day. The system was thoroughly explained and I'm looking forward to testing it out! Thank you!
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By Janet M. on 04/08/17
The whole team from Chip in sales, to Adam, Jerry, Ryan and Bryan, that installed....super professional. They were clean and courteous, and explained the equipment fully. I have already recommended NETR to coworkers. Thanks to all! Can't wait for the warm weather to test it out!

By Frank B. on 04/04/17
Very pleased with the level and quality of work by all

By Geoff L. on 12/30/16
Everyone from Chip tothe installation techs were very friendly and professional to work with. We love our ductless ac units and have actually used the heat almost everyday. Can't wait to use the ac this summer. It also raised the value of our house, which is great too!

By James & Jody S. on 12/28/16
Everyone I dealt with was great-Pete, Chip, Larry, Ryan. Would definitely recommend to others

By Peter R. on 12/16/16
Great Job! Russell Dodd was so helpful and informative!. Ryan S and Jose L great install work!

By John M. on 12/07/16
The team from N.E.T.R. Inc were excellent. I first met with ******* who was very professional and insightful. ***** and **** who completed the install continued the positive experience. They kept me updated through out the process and did a wonderful job. I would h...
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The team from N.E.T.R. Inc were excellent. I first met with ******* who was very professional and insightful. ***** and **** who completed the install continued the positive experience. They kept me updated through out the process and did a wonderful job. I would highly recommend these guys.
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By Laura Giberson & Jonah V. on 12/05/16
The men who installed our unit were great! We were extremely pleased with the priceand quality-great value. Eleni was extremely helpful as well in communication via email

By Peter R. on 11/25/16
Ryan S and Jose L did a great job with the install. Real professionals! Strong technical and customer service skills. Answered all my questions and more. Super satisfied!
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