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By Patricia C. on 05/13/19
Ray Fitzpatrick came from N.E.T.R. to perform spring cleaning and check of an A/C -Mitsubishi Mr. Slim. Ray was personable and polite and thorough in everything he did. My A/C needs new filters, since the old are somewhat worn and falling apart. Since he did not ha...
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Ray Fitzpatrick came from N.E.T.R. to perform spring cleaning and check of an A/C -Mitsubishi Mr. Slim. Ray was personable and polite and thorough in everything he did. My A/C needs new filters, since the old are somewhat worn and falling apart. Since he did not have any in his truck, it was decided that they would be mailed to me and I will install them myself. Since I have removed and installed these several times, I will be able to install them myself. I will need to be billed for these.Ray was not satisfied until everything was planned and I understood what would be happening. Thanks to Ray!
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By Julia R. on 05/12/19
NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on th...
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NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on the unit function/maintenance/remote control use.
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By Mike H. on 05/06/19
Ray arrived on time,looking neat and very courteous,,he explained what he was going to do,and showed me a problem area and how to avoid this in the future.Ray is an asset to NETR. Mike Hobbs

By Birute S. on 05/05/19
I am pleased ro give you a top rating for the BBB.

By ROBERT P. on 05/03/19
Working with NETR has been a pleasure from the start. Very professional and knowledgeable. The mini-split installation done by Jeff, Ceaser, and Christian was excellent, neat, and fast! The guys were great, we don't have one complaint. Highly recommended.

By Emily M. on 05/02/19
The whole N.E.T.R. team is wonderful! We got the estimate before Paul even left, follow up was clear and consistent, and the work was scheduled super quickly. Ceaser and Christian were really helpful, informative, and just super nice. They event put together the pa...
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The whole N.E.T.R. team is wonderful! We got the estimate before Paul even left, follow up was clear and consistent, and the work was scheduled super quickly. Ceaser and Christian were really helpful, informative, and just super nice. They event put together the paperwork for the Mass Save rebate (including addressing and stamping the envelope!). I'm very happy with the work and will be using N.E.T.R. again - and recommending them to everyone!
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By Stefan Arnold & Anne M. on 05/01/19
A bit pricey, but overall we're satisfied

By Brad & Carol R. on 04/30/19
We are so pleased with our new system. We had purchased it for ac but have loved using it for heat this cold spring. James did a terrific job finding the best units ( wall and floor model) for our difficult installation. Installation crew was terrific. Very neat an...
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We are so pleased with our new system. We had purchased it for ac but have loved using it for heat this cold spring. James did a terrific job finding the best units ( wall and floor model) for our difficult installation. Installation crew was terrific. Very neat and efficient. Great guys to have working on the house. We were so pleased with the $948.00 rebate from Eversource too!
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By Keith C. on 04/30/19
NETR has been fantastic. There pricing blew opponents away. There install job with Jerry, Christian, & Brian was amazing! It was clean, fast, and up to expectations!

By Ediie & Ashley O. on 04/29/19
You guys did an amzaing job and we are glad we decided to go with you after hearing multiple offers

By Daire L. on 04/24/19
NETR team did a great job from start to finish. Professional, helpful, careful, and detail oriented. Couldn't ask for better work.

By Travis & Marissa D. on 04/23/19
Cameon time and completed early! Even gave love to our dog Thank you

By Michael & Patricia F. on 04/22/19
We first met with Paul Varonakis to discuss the job and pricing. Paul was fantastic in quicklyresponding to my emails and spent plenty of time with us during his consultation making sure we were comfortable with everything moving forward. Jerry & Derek performed th...
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We first met with Paul Varonakis to discuss the job and pricing. Paul was fantastic in quicklyresponding to my emails and spent plenty of time with us during his consultation making sure we were comfortable with everything moving forward. Jerry & Derek performed the installation without issue and leftthe area cleaner than when they arrived
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By George and Susan C. on 04/18/19
The team was very professional and efficient as well as respectful. The job was well done with minimal disruption. They demonstrated and explained how to use the units and answered any questions we had. We will recommend this company to our friends and family.

By Eddie O. on 04/16/19
From the start Jimmy was a great help showing what kind of product was best for my household, and walked me through the entire process. When it came to the install Jerry and Jawson were professional and knowledgeable about the products and did a great job. I would ...
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From the start Jimmy was a great help showing what kind of product was best for my household, and walked me through the entire process. When it came to the install Jerry and Jawson were professional and knowledgeable about the products and did a great job. I would highly recommend them to anyone interested in a mini split unit.
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By Mark & Mary O. on 04/15/19
Very pleased with the process from start to finish

By Thomas & Carol L. on 04/11/19
Good installation done in a timely and professioanl manner.

By Peter & Carmel O. on 04/11/19
We were very impressed with Jawon & Jerry. Polite, professional. and friendly. The installation was clean and well executed. They consulted with me of the place of installation on the wall and outside.One comment abouit installation of the exterior compressor-I cho...
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We were very impressed with Jawon & Jerry. Polite, professional. and friendly. The installation was clean and well executed. They consulted with me of the place of installation on the wall and outside.One comment abouit installation of the exterior compressor-I chose the spot so that was my decision, but i did not realize in advance the actual size/visual of it with the big white feed tubes/ It would be helpful to have images of the installation as I might have placed it a little differently on installation as i might have placed it a little differently.
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By Carol R. on 04/11/19
We were so pleased with N.E.T.R., for the installation of our Mitsubishi mini split system. We have a 200+ year old house that was a challenging install as the 3 wall units are on the opposite sides of our home. We had contacted 2 other companies who were unable ...
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We were so pleased with N.E.T.R., for the installation of our Mitsubishi mini split system. We have a 200+ year old house that was a challenging install as the 3 wall units are on the opposite sides of our home. We had contacted 2 other companies who were unable to come up with an installation plan. Our sales rep James was wonderful. He came to our home twice and came up with the perfect solution for our needs. Our installers Caesar, Christian and Ivan were fantastic! They were so neat and efficient, wearing foot covers and using drop cloths on our floors. We have plaster walls and there was no dust or marks left from the installation. The guys were so professional and pleasant. They explained in detail what they would be doing, and did a great job showing us how to use the system. You won’t find a better team to do your install. We wanted the system primarily for air conditioning, but have been using it for heating this chilly spring. It has made our home so toasty and warm. What an added bonus! We highly recommend N.E.T.R.!
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By Jennie & Rosemary B. on 04/09/19
Jerry the installer was very kind and courteous. When he had to dig to put foundation down & I saw a pile of sand & said wow what a pile to spread out. Jerry said he would do it for me, just give him a rake, that helped me out a lot especially for my back & Hands. ...
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Jerry the installer was very kind and courteous. When he had to dig to put foundation down & I saw a pile of sand & said wow what a pile to spread out. Jerry said he would do it for me, just give him a rake, that helped me out a lot especially for my back & Hands. Also the electrician was kind and courteous. They both worked well together & did neat work. Kudos to your team
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Select any employee to see all their reviews.

N.E.T.R. Team
Rating:
129 total reviews!
Jeremiah O
3 Years
Rating:
116 total reviews!
Ryan S
5 Years
Rating:
(80 total reviews)
Adam H
10 Years
Rating:
(74 total reviews)
Brian B
25 Years
Rating:
(64 total reviews)
Ivan b
3 Years
Rating:
(62 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at N.E.T.R. Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Kris U has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
14 total reviews
In the business for 24 years. Married with 1 child, 2 stepchildren & one grand daughter.
By Maria T. on 08/01/18
I do appreciate your costumer service and I want to thank you Maria Pintone

By Marilyn J. on 06/17/18
Ray F. did a wonderful job in servicing my Mitsubishi ductless unit. He was very though and I immediately sensed he knew the unit inside out. He arrived right on time and was very professional. After the work was completed I had a few questions which were answer...
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Ray F. did a wonderful job in servicing my Mitsubishi ductless unit. He was very though and I immediately sensed he knew the unit inside out. He arrived right on time and was very professional. After the work was completed I had a few questions which were answered perfectly. At this point I knew choosing NETR, Inc. was the right decision and felt they would always be there for me. Kris in customer service was also of great assistance making the service call stress free from start to finish. In summary this company stands behind their products and their employees are well trained and knowledgeable. This company is reputable and cares about their customers!
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By Anthony S. on 01/24/18
Kris, I know this was an uphill battle, but thanks for help on the Daiken. You and Jamie did a great job, Please pass along the compliment. Thanks Joe Silva

By Manuel A. on 05/25/17
Company is superb at Customer Sevice.

By BETH F. on 10/14/16
Kris and Gregg were both quick to respond and patient with a complicated repair for my commercial refrigerator. Their fast work saved me a few days of business interruption. I'll absolutely call NETR again.

By Andrew P. on 10/12/16
We thought the men were polite, kind, and thoughtful wile working in our home

By Peter K. on 08/17/16
Our experience with NETR was great. They found a replacement compressor and installed it in a timely manner.

By JAMES M. on 07/25/16
very quick response and excellent service

By CAROLE W. on 06/20/16
I called **** ** in a panic because an unethical contractor had totally messed up our very expensive HVAC system, and the condensers had been sitting unconnected for 18 months! Called ****, they had no idea what to do. Called **** and he sent in ***** ** to reconne...
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I called **** ** in a panic because an unethical contractor had totally messed up our very expensive HVAC system, and the condensers had been sitting unconnected for 18 months! Called ****, they had no idea what to do. Called **** and he sent in ***** ** to reconnect everything, drain the condensers and recharge them again. He did a great job and it turned out we did not have to buy new condensers -- hooray! I highly recommend this company, since no one else was willing or had the inclination to tackle this.
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By DAVE C. on 05/17/16
We noticed on the last years service the service technician took more of unit apart to clean

By John H. on 05/03/16
James was excellent and very capable. Now our system works better than ever.

By CARLOS P. on 04/25/16
N.E.T.R is an excellent company that care about their customer. ***** does excellent job, and the owner **** does take his time to understand the customer and find the best solution for it. They are one of the best we have deal with.

By Tom D. on 04/08/16
Called N.E.T.R out of the blue for emergency service on a 24-hr supplemental HVAC system that failed. They were very professional and provided great customer service. They promptly repaired my system, all the while communicating to me frequently about the status an...
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Called N.E.T.R out of the blue for emergency service on a 24-hr supplemental HVAC system that failed. They were very professional and provided great customer service. They promptly repaired my system, all the while communicating to me frequently about the status and effort to repair. I HIGHLY recommend N.E.T.R. for your HVAC needs.
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By Gold B. on 03/22/16
An outstanding service. Tech Chris is very knowledgeable. We are very happy with the service.
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