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By Caryn H. on 06/14/19
N.E.T.R. is a great company to do business with. They did an excellent job. The installation team, Steve, Matt, Terry, and Jerry were great: punctual, efficient, pleasant, and neat. Steve carefully explained how to operate the equipment. I would highly recommend th...
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N.E.T.R. is a great company to do business with. They did an excellent job. The installation team, Steve, Matt, Terry, and Jerry were great: punctual, efficient, pleasant, and neat. Steve carefully explained how to operate the equipment. I would highly recommend this company for residential air conditioning/ heating services.
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By Caryn H. on 06/14/19
NETR, INC. Is a great company to do business with. The technicians who installed our air conditioning/heating units Steve, Terry, Matt, and Jerry, were punctual, efficient, pleasant. Steve thoroughly explained how to operate the equipment. I would highly recommend this company.

By Steven R. on 06/13/19
no comment

By Stephen F. on 06/11/19
Brian B and his team did a great job installing our new Ductless Cooling and Heating System. They arrived as planned and finished within the time they projected. They were all professional and respectful of us and our home. Plus, they took the time to thoroughly ex...
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Brian B and his team did a great job installing our new Ductless Cooling and Heating System. They arrived as planned and finished within the time they projected. They were all professional and respectful of us and our home. Plus, they took the time to thoroughly explain the system and how we should operate it. Thank you Stephen
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By Siri N. on 06/07/19
Very professional, quick and reliable. Wonderful service!

By A. A. on 06/07/19
Ray Fitzpatrick came to service our two Mitsubishi units and he did a great job.

By Lucia L. on 06/07/19
This review is about Ray Fitzgerald who came to clean my Mr. Slim units (5 of them) and 2 Condensers. I’ve had these for 7 years and this is the first time that someone has thoroughly cleaned them (top to bottom). The previous technicians never bothered to open...
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This review is about Ray Fitzgerald who came to clean my Mr. Slim units (5 of them) and 2 Condensers. I’ve had these for 7 years and this is the first time that someone has thoroughly cleaned them (top to bottom). The previous technicians never bothered to open up the whole units and really get in there. All they did was wash the filters. There was mold and a lot of dirt, which had been there a while, even though we have these cleaned every year. In my estimation, I have spent close to $2,000 to have this clean-up done since 2012 ... it’s not cheap, believe me. Ray took special steps to thoroughly clean everything. He was great. He is also a very nice man ... he kept me and my sister in stitches telling us a few corny jokes (don’t quit your day job, Ray ... just kidding). I advise NETR, Inc. to have Ray train all the other technicians on how to do a better job when they clean other customers’ units ... I am sure that there are others who have had a similar experience. Thank you, Ray ...I’m glad that there are still good, decent people like you out there who take pride in doing their jobs correctly.
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By Dominick J. on 05/29/19
Ray was faced with what should have been the routine jobs of servicing our Daikin air conditioner and replacing a defective part. However, Daikin is not designed for ease of servicing, and I was impressed how persistent Ray was in making sure the job got done. In e...
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Ray was faced with what should have been the routine jobs of servicing our Daikin air conditioner and replacing a defective part. However, Daikin is not designed for ease of servicing, and I was impressed how persistent Ray was in making sure the job got done. In effect, instead of this being routine, Ray was re-building one of our units from a heap of parts. I am very glad that Ray stuck at it, and would not recommend Daikin in the future because I could see what Ray had to get through.
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By Sangmook L. on 05/28/19
From initial consultation to completion, NETR is the best company I've dealt with. Cesar and Christian spent three days to make sure everything was installed properly and functioning as they should be. Derek helped with electrical work and was very pleasant to dea...
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From initial consultation to completion, NETR is the best company I've dealt with. Cesar and Christian spent three days to make sure everything was installed properly and functioning as they should be. Derek helped with electrical work and was very pleasant to deal with, as well. They were really efficient and professional. I had Kumo station installed on last day and Cesar was really patient and exceptinally thorough. If you want ductless air conditioning, talk to NETR. You will be very very satisfied. Thank you all at NETR!!!
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By Joan R. on 05/22/19
Ivan and Jawon were excellent and very thorough. This company did a fabulous job from responding to our inquires immediately and wonderful follow through. We highly recommendation them as well ans Ivan and Jawon.

By Carl S. on 05/21/19
When it finally all happened after some unexpected delays on our part to get necessary electrical service upgrades, the NETR crew was on time, intelligent, considerate, and paid attention to details. Perfectly professional and with a camaraderie that could only be ...
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When it finally all happened after some unexpected delays on our part to get necessary electrical service upgrades, the NETR crew was on time, intelligent, considerate, and paid attention to details. Perfectly professional and with a camaraderie that could only be there if they all trust each other's competence; led by Jeff D., the 3 - 4 man crew managed to get everything done in the allotted three day installation window with time to spare. And left us with no mess to clean up other than a little plaster dust that the subcontractor electrician (otherwise neat & tidy) left behind. Seriously, I wouldn't hesitate to recommend the crew, the subcontractor electrician, and NETR office team backing them up -- all very organized and competent -- right down to the detail of asking me for an honest review! Since they were all nice enough to deserve some praise, here it is.
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By Michaela C. on 05/20/19
Jimmy & Jeff were wonderfully helpful, attentive and knowledgeable in the installation process. They made sure to be patient when explaining the ins and outs of the product!

By Patricia C. on 05/13/19
Ray Fitzpatrick came from N.E.T.R. to perform spring cleaning and check of an A/C -Mitsubishi Mr. Slim. Ray was personable and polite and thorough in everything he did. My A/C needs new filters, since the old are somewhat worn and falling apart. Since he did not ha...
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Ray Fitzpatrick came from N.E.T.R. to perform spring cleaning and check of an A/C -Mitsubishi Mr. Slim. Ray was personable and polite and thorough in everything he did. My A/C needs new filters, since the old are somewhat worn and falling apart. Since he did not have any in his truck, it was decided that they would be mailed to me and I will install them myself. Since I have removed and installed these several times, I will be able to install them myself. I will need to be billed for these.Ray was not satisfied until everything was planned and I understood what would be happening. Thanks to Ray!
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By Julia R. on 05/12/19
NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on th...
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NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on the unit function/maintenance/remote control use.
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By Mike H. on 05/06/19
Ray arrived on time,looking neat and very courteous,,he explained what he was going to do,and showed me a problem area and how to avoid this in the future.Ray is an asset to NETR. Mike Hobbs

By Birute S. on 05/05/19
I am pleased ro give you a top rating for the BBB.

By ROBERT P. on 05/03/19
Working with NETR has been a pleasure from the start. Very professional and knowledgeable. The mini-split installation done by Jeff, Ceaser, and Christian was excellent, neat, and fast! The guys were great, we don't have one complaint. Highly recommended.

By Emily M. on 05/02/19
The whole N.E.T.R. team is wonderful! We got the estimate before Paul even left, follow up was clear and consistent, and the work was scheduled super quickly. Ceaser and Christian were really helpful, informative, and just super nice. They event put together the pa...
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The whole N.E.T.R. team is wonderful! We got the estimate before Paul even left, follow up was clear and consistent, and the work was scheduled super quickly. Ceaser and Christian were really helpful, informative, and just super nice. They event put together the paperwork for the Mass Save rebate (including addressing and stamping the envelope!). I'm very happy with the work and will be using N.E.T.R. again - and recommending them to everyone!
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By Joseph Z. on 05/02/19
Ray was extremely professional and knowledgeable. He was considerate of my home and was neat and careful throughout my home. Excellent technician.

By Stefan Arnold & Anne M. on 05/01/19
A bit pricey, but overall we're satisfied
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Select any employee to see all their reviews.

N.E.T.R. Team
Rating:
130 total reviews!
Jeremiah O
3 Years
Rating:
117 total reviews!
Ryan S
5 Years
Rating:
(80 total reviews)
Adam H
10 Years
Rating:
(74 total reviews)
Brian B
25 Years
Rating:
(65 total reviews)
Ivan b
3 Years
Rating:
(63 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at N.E.T.R. Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Kathy H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
21 total reviews
I'm NE born and bred. I've been a CSR all my life. Everyone is my customer!!! Weekends are filled with family & friends. I love flying kites, crocheting, gardening and bike riding the trails & HUGE PATRIOTS (IN BILL WE TRUST
By Lawrence N. on 06/28/18
On time, pleasant, neat, and good workmanship. Top rate

By Holly H. on 09/26/17
Recently James came to my house to do a routine maintainence on my Mitsubishi split unit, which was the best purchase I've made ever. James was super friendly, super knowledgeable, super efficient, super meticulous and totallty competent. Kathy was very helpful whe...
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Recently James came to my house to do a routine maintainence on my Mitsubishi split unit, which was the best purchase I've made ever. James was super friendly, super knowledgeable, super efficient, super meticulous and totallty competent. Kathy was very helpful when I was setting up the appointment. Its very hard to find a company with such great products and dedicated employees these days. Keep up the great work. I have recommended N.E.T.R. to my friends!
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By Charles T. on 05/24/17
(no comment)

By SUSAN S. on 05/18/17
James is fabulous and really knows his stuff when it comes to servicing our mini splits.

By DAVID D. on 05/11/17
Did a good and thoughtful job of servicing my mini split system

By George S. on 04/27/17
Excellent and personable technician did a thorough job

By Charlene M. on 12/06/16
The service we've received from N.E.T.R has always been professional. Their attentiveness to being responsive, on time and knowledgeable is fantastic. Thank you!

By VIKKI D. on 10/17/16
Kathy is pleasant and delightful to work with on the phone. James is a hard worker and always does a superior job on my ductless A/C maintenance. N.E.T.R. provides the best service overall. Thank you for keeping my system in tip top shape.

By ANNE N. on 10/11/16
We have had our unit for five years and it has saved our lives this past summer. My routine service call was promptly taken care of by Kathy and I was notified when James' arrival would be delayed by a staff meeting. James has come to us before and he does an excel...
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We have had our unit for five years and it has saved our lives this past summer. My routine service call was promptly taken care of by Kathy and I was notified when James' arrival would be delayed by a staff meeting. James has come to us before and he does an excellent job, persevering til the end to locate any little thing. I enjoy chatting with him, too, as he is very personable.
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By Barbara P. on 10/05/16
We are so pleased with the service we have received from today's maintenance. James was so polite, neat, clean and meticulous with our home that we would like him to become our housekeeper. He was a please to speak with and also gave us further insite to our system...
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We are so pleased with the service we have received from today's maintenance. James was so polite, neat, clean and meticulous with our home that we would like him to become our housekeeper. He was a please to speak with and also gave us further insite to our systems uses. Thank you James for a job well done.
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By BONNIE T. on 09/28/16
Brian was terrific. He fixed the hide and explained everything to me. Kathy scheduled my repair in a timely manner. Doing business with N.E.T.R. is painless. Thank you.

By AVI Y. on 08/02/16
Kathy and Gregg did a superb job and I would certainly recommend them to others. Israel Yaar

By HELEN H. on 06/29/16
N.E.T.R. finally sent an excellent technician who solved a three year issue we had been having in our lab with sweltering hot stagnant air in one space and freezing cold air in another space. He saved us tons of money and better yet he was polite and courteous- Thank you N.E.T.R.

By ELAINE S. on 06/20/16
Scheduling for maintenance of existing system was handled extremely well with several rescheduled on my end. Always pleasant and Accommodating responses. The service call was brief and efficient. The tech gave me a quick lesson for keeling the outside unit clean ex...
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Scheduling for maintenance of existing system was handled extremely well with several rescheduled on my end. Always pleasant and Accommodating responses. The service call was brief and efficient. The tech gave me a quick lesson for keeling the outside unit clean extremely important with the heavy pollen this year Thanks NETR
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By JOHN T. on 06/02/16
First, Kathy H. was great at setting up the appointment to what suited me. She then reaffirmed the appointment and asked if the tech could come earlier. When James M. arrived, he introduced himself and called by my first name which is so much better than Mr. He was...
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First, Kathy H. was great at setting up the appointment to what suited me. She then reaffirmed the appointment and asked if the tech could come earlier. When James M. arrived, he introduced himself and called by my first name which is so much better than Mr. He was training a new tech and also introduced us to each other. The first thing James M. did was to lay down a drop cloth even though the AC unit was in the garage. He explained what he was doing to me each step of the way. He was very professional and proficient at his craft and one could tell he enjoyed his job. He made sure his work area was cleaner than when he came in. It was such a pleasure to have a technician who truly cares about the customer.
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By THOMAS J. on 05/17/16
Excellent. Professional, courteous, and helpful service. Glad to have them available.

By Susan S. on 05/11/16
As always, had great experience with NETR. We have used James several times and he is great. Shows up on time, spends time on doing maintenance and care, cleans up upon completion, and is great in diagnosing problems we have had in past with our ***********

By PETER D. on 05/05/16
My experience with NETR has been excellent, from the purchase process six years ago to my most recent maintenance appointment. Every single person I've dealt with has really shown a sense of commitment, engagement, and desire to do well, and backed it up with good ...
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My experience with NETR has been excellent, from the purchase process six years ago to my most recent maintenance appointment. Every single person I've dealt with has really shown a sense of commitment, engagement, and desire to do well, and backed it up with good skills (mechanical and interpersonal). In particular, ***** ** who provided this year's preventive maintenance was terrific - he not only gave our systems a thorough once-over, but provided very valuable guidance for what we can do during the season to keep our mini-split units running well. I wish every company did business the way NETR does, and have recommended them to many friends and colleagues.
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By Gerry & Gail H. on 04/18/16
James did a great job servicing our split duct system and Kathy reminded us and kept us informed of his arrival. We would have this team again and would recommend NETR to friends.

By Gerry & Gail H. on 04/09/16
Great company, employees and customer service. Totally professional and knowledgeable. Out tech put on shoe covers to keep carpet clean and cleaned up after finishing work.
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