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By Mr. & Mrs. M. on 02/02/19
Had a great experience from start to finish. James Smithell was wonderful to work with. Appreciated his attention to the details and customer service. We would recommend himand your company.

By Darryl & Maureen H. on 01/31/19
Very Thorough. Clean, kind and professional

By Roberta C. on 01/30/19
Jawon & Cesar were hard workersand professional. I think the units are a little expensive but hope when the summer comes they will be worth it.

By Janet V. on 01/25/19
N.E.T.R did a great job! Cesar arrived on time, was very respectful of our property, installed the AC units efficiently, worked with the electrician to make sure everything worked, explained how to use the remote. Definitely recommend!

By Jackie on 01/19/19
I had a wonderful experience with this team. They were very professional. James spent a great deal of time reviewing our options. Christian and Jason patiently explained every step in the installation process. I would highly recommend this team and N.E.T.R.Inc.

By Roberta C. on 01/16/19
Cesar and Jason were polite, knowledgeable and hard workers. I would highly recommend them. Roberta

By Elizabeth B. on 01/13/19
Fabulous Crew!

By Mr. & Mrs. K. on 01/11/19
Great transaction! I'll recommend you!

By Stephanie Hirsch & Joseph C. on 01/08/19
I'm not familiar with thetechnology or comparative price, but I was very happy with the crew, including how polite and kind they were. Our house is very busy and they worked around us.

By Barry K. on 01/02/19
Second installation, happy with both

By Sherry M. on 01/01/19
All yur worker's were amzing especially Jimmy

By Michael R. on 12/31/18
Everyone at N.E.T.R,were extremely courteous and helpful,Jerry, Ivan, Christian and Matt D were, and great installation time

By Mr. & Mrs. M. on 12/28/18
Your workers were exceptional and courteous young men. They came fully prepared to work in my home on a day of foul weather(pouring rain). They all put on Booties when entering and leaving my home so as not to track in any mud or leave wet footprints. Aka had tarps...
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Your workers were exceptional and courteous young men. They came fully prepared to work in my home on a day of foul weather(pouring rain). They all put on Booties when entering and leaving my home so as not to track in any mud or leave wet footprints. Aka had tarps. Couldn't be happier with the workers or finished result
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By Stephanie H. on 12/14/18
Very happy with the installation process of heat pumps... The crew was very polite and friendly, they communicated clearly, and they worked around our crazy/busy/cluttered house, leaving it cleaner than they found it. I hope that the pumps will work out well as our...
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Very happy with the installation process of heat pumps... The crew was very polite and friendly, they communicated clearly, and they worked around our crazy/busy/cluttered house, leaving it cleaner than they found it. I hope that the pumps will work out well as our heating/cooling system for our 1000 square foot home.
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By Sheryl R. on 12/12/18
My first NETR contact was Paul V who came to my house to assess the AC requirements. I decided on split units that would provide AC and heat and 3 units to be installed. Next Adam came out to determine the technical/installation requirements. It was determined that...
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My first NETR contact was Paul V who came to my house to assess the AC requirements. I decided on split units that would provide AC and heat and 3 units to be installed. Next Adam came out to determine the technical/installation requirements. It was determined that 2 work crews would be sent so that all installation would be completed in 1 day. On that day the technicians were due to arrive at 8 AM. Imagine my surprise when I went out to move my car at 7:30 and they were already here! Brian B, Ryan, Christian F and Ivan B introduced themselves by name (which is not often my experience with contractor staff I've not previously met). Brian explained how the work would progress, with the first step being to walk through the project with me. That accomplished they set to work. I was a bit concerned about foot traffic over rugs in the living room, but no worry. The technicians wore booties over their shoes and put down drop cloths so no one was walking directly on the rugs. I had explained that we have dogs and an indoor cat, and they were very careful to make sure the cat didn't escape. (The dogs were crated so no problem there.) They worked quietly with an electrician arriving around noon. By 2:30 all 3 units were installed inside and out. Christian instructed me on how to use the remote controls and also how to maintain the outside equipment in the winter. Definitely a great experience and happily warmer in the house now! And looking forward to being cooler in the summer.
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By Laura O. on 12/10/18
It was a great experience beginning (quote) to end!

By George E. on 12/10/18
Ivan was fantastic! Polite, clean, and a good craftsman

By Maureen K. on 12/08/18
I thought I would need to have the condenser moved and they were very accomadating. But it turned out I didn't. Great team at N.E.T.R., from sales, installers, electrician to customer service. Thank you

By Mr. & Mrs. M. on 12/02/18
Jeff, Cesar and Ivan were allgreat during the install. Chip and Adam did a solid job pre-install. Alana & Eleni were a pleasure to talk/email with. You guys have a solid business. We're very happy we chose N.E.T.R.

By Mr. & Mrs. S. on 12/01/18
Very professional and nice to work with. Your team is excellent
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Select any employee to see all their reviews.

Brian M
3 Years
Rating:
(11 total reviews)
Ray F
6 Years
Rating:
(11 total reviews)
Brian A
13 Years
Rating:
(10 total reviews)
Jimmy G
1 Year
Rating:
(7 total reviews)
Gregg H
3 Years
Rating:
(7 total reviews)
PETER D
20 Years
Rating:
(5 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at N.E.T.R. Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Jeremiah O has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
118 total reviews
Jerry is 31 years old. He is a very respectful, reliable and a hard working young man with a professional attitude.
By Stephen Perkins & Phyllis G. on 06/28/17
NETR did a great job from start to finish. Jimmy took the time to convince us about the product and the company. The install crew - Jerry, Adam, Jeff, TIm and Matt C - were as professional as Jimmy promised. The crew was here early, was polite and pleasant to deal ...
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NETR did a great job from start to finish. Jimmy took the time to convince us about the product and the company. The install crew - Jerry, Adam, Jeff, TIm and Matt C - were as professional as Jimmy promised. The crew was here early, was polite and pleasant to deal with. They worked smoothly with us as we made some slight tweaks to one of the installation positions and made sure we knew just how everything worked before they departed. Their teamwork was top notch, they protected our floors and left the work site tidy. We would highly recommend this company. Hopefully the Mitsubishi equipment will be every bit as good as the NETR team.
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By Stephen Perkins & Phylllis G. on 06/27/17
Our experience was great from the first call, our first meeting with Jimmy and theinstallation with Jerry and crew. We got the help we needed to claim the rebates and have received just what Jimmy projected, and we were happy with our system too. Great job N.E.T.R.. Thank You.

By Robert V. on 06/26/17
The recent installation of my split AC system met all my expectations. Jerry was outstanding technically and was easy to communicate with. He was extremely flexible and offered many helpful suggestions. This is my second NETR installation, and I would recommend ...
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The recent installation of my split AC system met all my expectations. Jerry was outstanding technically and was easy to communicate with. He was extremely flexible and offered many helpful suggestions. This is my second NETR installation, and I would recommend the company to anyone.
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By Frank P. on 06/15/17
Excellent service from both Jerry and Timmy on our new installation. Both guys were so professional. They explained everything before they started and when a few small changes to the plan needed to be adjusted, they would ask us first. Great job guys. Thank you!!

By Jason K. on 06/05/17
I just wanted to take a moment and call out the great installation team (Jerry & Jeff) at NETR. They came on time, did a professional installation that was done cleanly and efficiently. Jerry gave me a demo of the unit (our second) and made sure I understood opera...
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I just wanted to take a moment and call out the great installation team (Jerry & Jeff) at NETR. They came on time, did a professional installation that was done cleanly and efficiently. Jerry gave me a demo of the unit (our second) and made sure I understood operation and that I was satisfied with the job - and I was. Great job - thanks, Guys!
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By Phil T. on 05/22/17
On time professional service. Explained how the system operates and what to do to keep it clean and functional.

By Joan H. J. on 05/16/17
I was totally pleased with NETR ...Jerry, and Steve and Jeff did the installation of my ductless heating and cooling. They were totally professional and worked through the rain in good humor with professional teamwork. It was admirable to note their helpfulness t...
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I was totally pleased with NETR ...Jerry, and Steve and Jeff did the installation of my ductless heating and cooling. They were totally professional and worked through the rain in good humor with professional teamwork. It was admirable to note their helpfulness to each other and 'know how' in assessing and finding solutions to a few difficult parts of the installation. They gave attention and answers to all my questions as the job progressed. BRAVO. Joan H. Johnson, Andover, MA
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By James M. on 05/10/17
The team we had to install our mini-split Mitsubishi ac/heating units and condensers were awesome! They were very professional and worked tirelessly to have our units installed. They were very friendly and didn't mind answering our questions. What a great team we h...
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The team we had to install our mini-split Mitsubishi ac/heating units and condensers were awesome! They were very professional and worked tirelessly to have our units installed. They were very friendly and didn't mind answering our questions. What a great team we had!! They stayed after the installation to make sure that our units worked and went over the remotes with us.
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By Barbara G. on 05/08/17
They worked quickly, cleanly and explained the proper way to use the system. I joked with Adam about how many times he stressed that I should keep the filters clean.

By James P. on 05/07/17
The service was excellent both Jerry and Tim were helpful and informative they knew their product and were very efficient

By Lisa B. on 05/01/17
Paul and the installation team were fantastic, start to finish. I am very pleased!

By Ronald C. on 04/24/17
My husband and I cannot say enough about Jerry Odom. He is a very nice young man. He was an excellent installer along with the young man who was with him. I wanted the unit centered on the wall and he was very understanding and brought the proper centering to my at...
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My husband and I cannot say enough about Jerry Odom. He is a very nice young man. He was an excellent installer along with the young man who was with him. I wanted the unit centered on the wall and he was very understanding and brought the proper centering to my attention. Both him and the young man with him were extremely neat and covered everything. After Jerry explained in detail on how to use the remote. We will definitely recommend NETR to our friends and I am sure we will be calling you in the future. We will ask for Jerry as the installer.
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By Janet M. on 04/17/17
I am happy with the system that was installed. The price was higher than I thought it would be. However, I am hoping it will be worth it when i'm using the system all summer. The workers were professional and polite. I also was happy that the job was able to commen...
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I am happy with the system that was installed. The price was higher than I thought it would be. However, I am hoping it will be worth it when i'm using the system all summer. The workers were professional and polite. I also was happy that the job was able to commence sooner than anticipated. Thank you
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By Nancy H. on 04/13/17
Jerry did a fantastic job. He worked very cleanly and efficiently. I give him 5 stars!

By Ven S. on 04/11/17
Great work by the entire project team-Eleni, Chip, Adam, Jerry , Jose!

By Frank B. on 04/04/17
Very pleased with the level and quality of work by all

By Leslie N. on 03/20/17
I would recommend N.E.T.R. to anyone looking for a premier cooling/heating system. High quality systems are, however, only one piece of the investment made. The crew that installed my system, Adam, Jose, and Jerry, were not only knowledgeable, but also worked t...
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I would recommend N.E.T.R. to anyone looking for a premier cooling/heating system. High quality systems are, however, only one piece of the investment made. The crew that installed my system, Adam, Jose, and Jerry, were not only knowledgeable, but also worked together as a team to complete the job efficiently with no impact to my day. Before I knew it, everything was complete and Adam was providing me with a comprehensive system operational review. I've worked within the Customer Service environment for many years, and know when I've received premier service!
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By George H. on 02/24/17
very professional, easy to talk to, cooperative and responsive. thank you.

By Sandra C. on 02/14/17
Jerry, Jose, and Adam are total professionals! Everything was explained to me and they made sure the units were installed exactly as I wanted. This was perhaps the cleanest job ever performed in my house! They vacuumed the rug before leaving! Thank you so much!

By Mr. & Mrs. A. on 02/02/17
Sales person was professional and courteous. Workers were also efficient. We were happy with the job done
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