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By Mr. & Mrs. M. on 12/28/18
Your workers were exceptional and courteous young men. They came fully prepared to work in my home on a day of foul weather(pouring rain). They all put on Booties when entering and leaving my home so as not to track in any mud or leave wet footprints. Aka had tarps...
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Your workers were exceptional and courteous young men. They came fully prepared to work in my home on a day of foul weather(pouring rain). They all put on Booties when entering and leaving my home so as not to track in any mud or leave wet footprints. Aka had tarps. Couldn't be happier with the workers or finished result
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By Stephanie H. on 12/14/18
Very happy with the installation process of heat pumps... The crew was very polite and friendly, they communicated clearly, and they worked around our crazy/busy/cluttered house, leaving it cleaner than they found it. I hope that the pumps will work out well as our...
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Very happy with the installation process of heat pumps... The crew was very polite and friendly, they communicated clearly, and they worked around our crazy/busy/cluttered house, leaving it cleaner than they found it. I hope that the pumps will work out well as our heating/cooling system for our 1000 square foot home.
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By Sheryl R. on 12/12/18
My first NETR contact was Paul V who came to my house to assess the AC requirements. I decided on split units that would provide AC and heat and 3 units to be installed. Next Adam came out to determine the technical/installation requirements. It was determined that...
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My first NETR contact was Paul V who came to my house to assess the AC requirements. I decided on split units that would provide AC and heat and 3 units to be installed. Next Adam came out to determine the technical/installation requirements. It was determined that 2 work crews would be sent so that all installation would be completed in 1 day. On that day the technicians were due to arrive at 8 AM. Imagine my surprise when I went out to move my car at 7:30 and they were already here! Brian B, Ryan, Christian F and Ivan B introduced themselves by name (which is not often my experience with contractor staff I've not previously met). Brian explained how the work would progress, with the first step being to walk through the project with me. That accomplished they set to work. I was a bit concerned about foot traffic over rugs in the living room, but no worry. The technicians wore booties over their shoes and put down drop cloths so no one was walking directly on the rugs. I had explained that we have dogs and an indoor cat, and they were very careful to make sure the cat didn't escape. (The dogs were crated so no problem there.) They worked quietly with an electrician arriving around noon. By 2:30 all 3 units were installed inside and out. Christian instructed me on how to use the remote controls and also how to maintain the outside equipment in the winter. Definitely a great experience and happily warmer in the house now! And looking forward to being cooler in the summer.
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By Laura O. on 12/10/18
It was a great experience beginning (quote) to end!

By George E. on 12/10/18
Ivan was fantastic! Polite, clean, and a good craftsman

By Maureen K. on 12/08/18
I thought I would need to have the condenser moved and they were very accomadating. But it turned out I didn't. Great team at N.E.T.R., from sales, installers, electrician to customer service. Thank you

By Mr. & Mrs. M. on 12/02/18
Jeff, Cesar and Ivan were allgreat during the install. Chip and Adam did a solid job pre-install. Alana & Eleni were a pleasure to talk/email with. You guys have a solid business. We're very happy we chose N.E.T.R.

By Mr. & Mrs. S. on 12/01/18
Very professional and nice to work with. Your team is excellent

By Barry K. on 11/28/18
Paul V was a pleasure to deal with & Matt D (& his partner) did a nice job on the installation under very difficult weather conditions. This is the 2nd Mini Split we've had installed by N.E.T.R. & we have no hesitation in recommending them to other possible customers.

By Ms. Carol L. on 11/27/18
Installers were courteous and efficient. It was easy having them in our house

By MARGARET M. on 11/26/18
This company was so professional in every aspect of the installation. First, my meeting with Paul was not in the least stressful because there was no push to purchase and the estimate was given immediately. Then when all 3 installers arrived on a horrible, rainy da...
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This company was so professional in every aspect of the installation. First, my meeting with Paul was not in the least stressful because there was no push to purchase and the estimate was given immediately. Then when all 3 installers arrived on a horrible, rainy day they were prepared to enter my home with tarps and booties!! No mud dragged in. It took a total of 6 hours, start to finish with minimum disturbance!. Jerry, Matt C., and Jeff were all gentlemen who were diligent workers. My husband and I were both very impressed and totally pleased. I highly recommend this company to anyone!!
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By Betty G. on 11/26/18
Although we started later than the expected time because of miss communication between company & service men, Brian the electrician & Juwan the installer could not have been nicer or more efficient. They were very pleasant to deal with & the clean up was superb. Wo...
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Although we started later than the expected time because of miss communication between company & service men, Brian the electrician & Juwan the installer could not have been nicer or more efficient. They were very pleasant to deal with & the clean up was superb. Would not hesitate recommending this company to anyone . Paul V.was very knowledgeable & answered all our questions . Thanks to all of them.
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By George E. on 11/20/18
Ivan did a fantastic job. Kept us informed of the progress, friendly, polite, asked questions, cleaned up, very considerate. Recommend him to anyone.

By Robin C. on 11/18/18
Excellent Job-Pleasure to work with

By joseph a. on 11/15/18
Ivan installed my mini split under the worse conditions of rain and wind all day. He was methodical, courteous and cleaned up after all was done. He was thorough when he explained the functionality of the unit. I couldn't have been happier with the whole process. All the best to Ivan

By Robert S. on 11/11/18
From Sales to installation, everything was 100%

By Theresa E. on 11/09/18
From the first consultation to the last day of installation, every one that came to our home was professional, friendly and knowledgeable. It was a great experience from start to finish. They work with your schedule (my remodel took longer then expected and N.E.T.R...
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From the first consultation to the last day of installation, every one that came to our home was professional, friendly and knowledgeable. It was a great experience from start to finish. They work with your schedule (my remodel took longer then expected and N.E.T.R were very understanding with regards to holding the installation up due to lack of walls). The install was done quickly (2 days) & very well. Looks very neat and secure. Will always recommend N.E.T.R to anyone I know, who are looking to improve their homes with a system like this.
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By Christian E. on 11/07/18
NETR was awesome. Chip did a great job explaining the products and process to me initially and Ryan S. killed it on the installation. He was on time, professional, and super efficient getting everything in and installed. He walked me through how to use the system a...
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NETR was awesome. Chip did a great job explaining the products and process to me initially and Ryan S. killed it on the installation. He was on time, professional, and super efficient getting everything in and installed. He walked me through how to use the system and couldn’t have been easier to work with.
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By Patricia T. on 11/05/18
I want to thank, beginning with Paul, and then the installation team of Ivan and Jawon for installing my new ductless heat/air conditioning system. They were courteous, prompt, responsive and professional. Oh yes, and patient with showing me how the system works af...
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I want to thank, beginning with Paul, and then the installation team of Ivan and Jawon for installing my new ductless heat/air conditioning system. They were courteous, prompt, responsive and professional. Oh yes, and patient with showing me how the system works after everything was cleaned up and ready to go.
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By Tom L. on 11/02/18
Ryan Spaulding was my HVAC installer this past week at my house here in Hingham, Mass. Ryan is an obsessive compulsive (in a good way) individual who is thoughtful and was able to think out side of the box in a positive constructive manner. During the installation...
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Ryan Spaulding was my HVAC installer this past week at my house here in Hingham, Mass. Ryan is an obsessive compulsive (in a good way) individual who is thoughtful and was able to think out side of the box in a positive constructive manner. During the installation there was a few issues that presented themselves and he took the time to positively think through the problems and come up with reasonable and innovative solutions. NETR,LLC is fortunate to have such a gem in their stable. Sincerely, TOM LINCOLN
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Kathy H
3 Years
Rating:
(21 total reviews)
Steve D
17 Years
Rating:
(21 total reviews)
Paul V
Rating:
(20 total reviews)
Bruce W
1 Year
Rating:
(17 total reviews)
Christian F
1 Year
Rating:
(17 total reviews)
Cesar L
Rating:
(16 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at N.E.T.R. Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Jeremiah O has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
112 total reviews
Jerry is 31 years old. He is a very respectful, reliable and a hard working young man with a professional attitude.
By Ms. Sandra G. on 12/05/17
The men who did the job were very pleasant and courteous. The job started on time and was finished when they said it would be. They cleaned up and it was spotless. I love it. Thank you

By Brendan & Caitlin P. on 11/28/17
Great job. Appreciate the service team coming back out to fix a very minor issue. Installation team was great. Enjoyed the experience working with NETR

By Robert & Jane W. on 11/21/17
We were very pleased with the installation. Jerry & Jawson were very careful and cleaned up as they went along. Nice job. We were and are very pleased with the whole process

By Mr. & Mrs. D. on 11/19/17
Michael (sales) did a great job, always available when we had questions! The install guys were on time, Always kept us us up to date on the progress. Very Friendly and did a great job with clean up. The split looks good and runs great. Very happy with this job.

By oliver f. on 11/18/17
Jerry, Jawon, Adam, and Chip were conscientious, competent and courteous in installing our mini-split heat pump. Their work should be commended, and recognized. We give them the highest recommendation. Oliver in Brookline 11/18/17

By Robert M. W. on 11/15/17
We had an issue with an installation, but one call and NETR was on top of it. Within an hour, someone was at our house figuring out the issue and within another hour, James was at our door, and didn't leave until the situation was taken care of. We can't say enough...
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We had an issue with an installation, but one call and NETR was on top of it. Within an hour, someone was at our house figuring out the issue and within another hour, James was at our door, and didn't leave until the situation was taken care of. We can't say enough about this company and these guys. Heat is working well, can't wait for summer to try out the air conditioning! Thanks!
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By Patricia L. on 10/23/17
This is my 2nd install job for the ductless/ heat pumps. I had a job done at summer home(cottage) that I wanted to prolong my stay within heat. Jerry & Ivan were a great team and i called them the "A-Team". I also got a call prior to the install by Adam who called ...
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This is my 2nd install job for the ductless/ heat pumps. I had a job done at summer home(cottage) that I wanted to prolong my stay within heat. Jerry & Ivan were a great team and i called them the "A-Team". I also got a call prior to the install by Adam who called to discuss the install and details which was great.
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By Anthony R. on 10/02/17
Very capable and couteous installers

By Sandra G. on 09/25/17
Jerry and his team were professional, courtious, knowledgeable and neat. They installed my mitsubishi heat pump and explained the functions on how it works in a very clearly and patiently. I would highly recommed them to friends and family members. Thank you, Sandra

By Mr. & Mrs. C. on 09/23/17
The team working on the installation was wonderful!

By Mr. & Mrs. J. on 09/13/17
We were very satisfied with our experience! The a/c units are awesome. The installers did an awesome job. No complaints! would definitely recommend your service!

By Jeffrey F. on 07/12/17
Jerry and Matt C installed our Mitsubishi split system today and did a fantastic job. Very professional, courteous and got the job done as expected. System works great. Highly recommend N.E.T.R Inc!

By Antonio R. on 07/08/17
Professional, informative workers

By Laura D. on 07/04/17
The N.E.T.R., rep that we worked with, James Smithell, was excellent!He answered all of our questions and was very quick getting back to us, and helping us with everything we needed! A+. Also the three workers who came out to install were very respectful and nice t...
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The N.E.T.R., rep that we worked with, James Smithell, was excellent!He answered all of our questions and was very quick getting back to us, and helping us with everything we needed! A+. Also the three workers who came out to install were very respectful and nice to talk to . Overall we are very pleased with everything! Thank you!
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By Stephen Perkins & Phyllis G. on 06/28/17
NETR did a great job from start to finish. Jimmy took the time to convince us about the product and the company. The install crew - Jerry, Adam, Jeff, TIm and Matt C - were as professional as Jimmy promised. The crew was here early, was polite and pleasant to deal ...
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NETR did a great job from start to finish. Jimmy took the time to convince us about the product and the company. The install crew - Jerry, Adam, Jeff, TIm and Matt C - were as professional as Jimmy promised. The crew was here early, was polite and pleasant to deal with. They worked smoothly with us as we made some slight tweaks to one of the installation positions and made sure we knew just how everything worked before they departed. Their teamwork was top notch, they protected our floors and left the work site tidy. We would highly recommend this company. Hopefully the Mitsubishi equipment will be every bit as good as the NETR team.
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By Stephen Perkins & Phylllis G. on 06/27/17
Our experience was great from the first call, our first meeting with Jimmy and theinstallation with Jerry and crew. We got the help we needed to claim the rebates and have received just what Jimmy projected, and we were happy with our system too. Great job N.E.T.R.. Thank You.

By Robert V. on 06/26/17
The recent installation of my split AC system met all my expectations. Jerry was outstanding technically and was easy to communicate with. He was extremely flexible and offered many helpful suggestions. This is my second NETR installation, and I would recommend ...
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The recent installation of my split AC system met all my expectations. Jerry was outstanding technically and was easy to communicate with. He was extremely flexible and offered many helpful suggestions. This is my second NETR installation, and I would recommend the company to anyone.
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By Frank P. on 06/15/17
Excellent service from both Jerry and Timmy on our new installation. Both guys were so professional. They explained everything before they started and when a few small changes to the plan needed to be adjusted, they would ask us first. Great job guys. Thank you!!

By Jason K. on 06/05/17
I just wanted to take a moment and call out the great installation team (Jerry & Jeff) at NETR. They came on time, did a professional installation that was done cleanly and efficiently. Jerry gave me a demo of the unit (our second) and made sure I understood opera...
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I just wanted to take a moment and call out the great installation team (Jerry & Jeff) at NETR. They came on time, did a professional installation that was done cleanly and efficiently. Jerry gave me a demo of the unit (our second) and made sure I understood operation and that I was satisfied with the job - and I was. Great job - thanks, Guys!
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By Phil T. on 05/22/17
On time professional service. Explained how the system operates and what to do to keep it clean and functional.
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