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By Andrew g. on 06/29/20
Adam was great to work with.The ultimate professional. He explained everything to me regarding the install. Adam always got back to me with questions I had quickly. The install was seamless because of Adam. Thank you

By Andrew G. on 06/29/20
The people at N.E.T.R. Inc. were all amazing. From the people answering the phone to the people booking the install. Adam was very helpful while booking the install and the info on the Kumo Cloud. Christian F and Alex the installers were as good as it gets. Both w...
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The people at N.E.T.R. Inc. were all amazing. From the people answering the phone to the people booking the install. Adam was very helpful while booking the install and the info on the Kumo Cloud. Christian F and Alex the installers were as good as it gets. Both were gentleman and explain every step of the install. Both Alex F, and Adam applied PPE protocol. I felt very safe with both men. I'm now enjoying my new Mitsubishi Ductless air conditioning. Thank you N.E.R.T. for a great job. Andrew
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By JOSEPH S. on 06/23/20
"no comment"

By Barry H. on 06/18/20
Ivan and Christian did a great job. They arrived on time, were very professional, worked efficiently and cleanly, and were great at explaining the use of the system once it was installed. Not our first experience with NETR; every experience we have had with this ...
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Ivan and Christian did a great job. They arrived on time, were very professional, worked efficiently and cleanly, and were great at explaining the use of the system once it was installed. Not our first experience with NETR; every experience we have had with this organization has been great.
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By PATRICIA R. on 06/15/20
RAY DID A GREAT JOB! VERY PLEASANT AND PERSONABLE. ALSO VERY NEAT.

By Charlie A. on 06/14/20
Christian and Ivan did an excellent installation job. They were neat and friendly. The work was completed on time and they even cleaned up when finished.

By Charlie A. on 06/14/20
Ivan and Christian did an excellent installation job. They were very neat and paid attention to detail. Work was completed on time and clean up was excellent.

By Carole G. on 06/11/20
The service man, Ray F. who came to our home to service our AC's was friendly and professional. He did a thorough job and explained to my husband what he was doing to the units. We were very satisfied.

By Maggie L. on 06/10/20
I'm so pleased that one of my Salem neighbors recommended NETR for servicing the mini-split units in my new condo. Terrence was personable, professional, and well-prepared for working during these pandemic- challenged times. He took time to explain what he was do...
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I'm so pleased that one of my Salem neighbors recommended NETR for servicing the mini-split units in my new condo. Terrence was personable, professional, and well-prepared for working during these pandemic- challenged times. He took time to explain what he was doing, walked me through some of the remote control features, advised on which filters needed to be changed and how to keep others cleaned between service calls. He even figured out how to reach and service a unit positioned at the top of a very steep old Salem staircase! Excellent service - definitely recommend! Thank you to Terrence and NETR!
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By Carmine Del T. on 06/06/20
Would hire N.E.T.R in a second!! Worked around my schedule for a Saturday, which we know nobody likes to work!! Showed up on time and was and Ray F was awesome!!!

By John Z. on 06/03/20
Jerry and Team were excellent to work with. They were so knowledgeable and efficient I would recommend them to anyone looking for cooling needs. They were very mindful of any COVID-19 restrictions they were cautious and professional. They did amazing work and the d...
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Jerry and Team were excellent to work with. They were so knowledgeable and efficient I would recommend them to anyone looking for cooling needs. They were very mindful of any COVID-19 restrictions they were cautious and professional. They did amazing work and the ductless units look great. I would def. work with them again in the future.
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By Mary O. on 05/28/20
Jerry was thorough, polite, hard-working, and respectful. Excellent work! Was very pleased with my installation today and with Jerry's professionalism.

By Sarah B. on 05/28/20
Christian and Ivan were wonderful to work with they were very respectful of our home and I hardly knew they were here! They were super helpful and informative with the instructions for the air conditioner and the whole experience was excellent

By Laura L. on 05/27/20
NETR was very knowledgeable in the sales process and did a great job on the installation of my ductless mini-split system. I appreciated their efficiency and being so neat in the process. These folks are super responsive throughout.

By Kate P. on 05/17/20
N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and ...
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N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and knowledgable. I appreciated them both tolerating my curious cat and giving me a thorough demo of the system. Great experience!
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By Kate P. on 05/17/20
N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and ...
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N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and knowledgable. I appreciated them both tolerating my curious cat and giving me a thorough demo of the system. Great experience!
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By Kate P. on 05/17/20
N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and ...
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N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and knowledgable. I appreciated them both tolerating my curious cat and giving me a thorough demo of the system. Great experience!
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By Kate P. on 05/17/20
N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and ...
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N.E.T.R. was fantastic! I had ductless mini split AC installed in my 2nd floor condo, and Jimmy was great in figuring out what made the best sense for my space. Christian, Jeff, and Steve were a terrific installation team. They were timely, professional, tidy, and knowledgable. I appreciated them both tolerating my curious cat and giving me a thorough demo of the system. Great experience!
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By Dr J Anthony G. on 05/08/20
I hired N.E.T.R. Inc. to install a Mitsubishi Ductless unit. Installers Gerry & Max and electrician Ian were on time, organized, knowledgeable, efficient, and courteous. They took their time and performed workmanship, which I’d describe as “Meticulous.” I ...
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I hired N.E.T.R. Inc. to install a Mitsubishi Ductless unit. Installers Gerry & Max and electrician Ian were on time, organized, knowledgeable, efficient, and courteous. They took their time and performed workmanship, which I’d describe as “Meticulous.” I cannot speak for any other members of N.E.T.R. Inc. workforce, but these 3 are a well oiled machine. However, If you extrapolate this out to the hiring standards / practices of this company .... Then I have NO hesitation recommending N.E.T.R. Inc.
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By MaryAnn T. on 04/15/20
N.E.T.R.is a very reputable company with the finest installation techs. Christian and Jawon were both awesome!!!! The install team was great in communicating the time they would arrive- and YES on time! They were very courteous and respectful in my home- and for ...
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N.E.T.R.is a very reputable company with the finest installation techs. Christian and Jawon were both awesome!!!! The install team was great in communicating the time they would arrive- and YES on time! They were very courteous and respectful in my home- and for 3 days! They worked very efficiently and cleaned after their work daily quite well. When the install was done, the operation of the system was reviewed with me by Jawon. He answered all questions and addressed any concerns I would have with moving forward using the new system. He also provided contact information for any future questions or concerns. This company has it all from a great product, excellent staff, and exceptional customer service and communications. I am pleased that I have chosen them for my split system. More to come as I use it!..
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Select any employee to see all their reviews.

N.E.T.R. Team
Rating:
161 total reviews!
Jeremiah O
3 Years
Rating:
131 total reviews!
Ryan S
5 Years
Rating:
(83 total reviews)
Ivan b
3 Years
Rating:
(80 total reviews)
Adam H
10 Years
Rating:
(77 total reviews)
Brian B
25 Years
Rating:
(73 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Jawon S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
64 total reviews
By MaryAnn T. on 04/15/20
N.E.T.R.is a very reputable company with the finest installation techs. Jawon and Christian were awesome!!!! The install team was great in communicating the time they would arrive- and YES on time! They were very courteous and respectful in my home- and for 3 days!...
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N.E.T.R.is a very reputable company with the finest installation techs. Jawon and Christian were awesome!!!! The install team was great in communicating the time they would arrive- and YES on time! They were very courteous and respectful in my home- and for 3 days! They worked very efficiently and cleaned after their work daily quite well. When the install was done, the operation of the system was reviewed with me by Jawon. He answered all questions and addressed any concerns I would have with moving forward using the new system. He also provided contact information for any future questions or concerns. This company has it all from a great product, excellent staff, and exceptional customer service and communications. I am pleased that I have chosen them for my split system. More to come as I use it!...
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By Leo K. on 03/17/20
The installation of a 2 air handler mini-split system, in a very old house with some unusual construction details went perfectly. Dana and Jawon were completely knowledgeable about the equipment being installed and also adapted the carpentry details to the house c...
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The installation of a 2 air handler mini-split system, in a very old house with some unusual construction details went perfectly. Dana and Jawon were completely knowledgeable about the equipment being installed and also adapted the carpentry details to the house construction. In addition, they were patient in explaining an important change in what I thought would be the orientation of the outdoor unit. This took at least 3 tries on their part until I finally realized why their suggested orientation was optimal. Thanks to Dana and Jawon.
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By Timothy K. on 12/27/19
I contacted several companies for an estimate on a split system. N.E.T.R. was my choice . Chip did the estimate and explained everything to me and he provided the estimate in less than 5 minutes. Alana handled every question I had before I decided to move forward w...
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I contacted several companies for an estimate on a split system. N.E.T.R. was my choice . Chip did the estimate and explained everything to me and he provided the estimate in less than 5 minutes. Alana handled every question I had before I decided to move forward with N.E.T.R. The day of installation Jawon,and Christian were here at the promised start time. Unfortunately I never got to meet the electrician but he was in and out before I even knew he had arrived, very impress how quickly his part of the job was completed. Jawon and Christian did an awesome job on the installation and showing me how to operate the new system.
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By Tapani R. on 10/31/19
N.E.T.R. installed a 5-zone Mitsubishi minisplit system in our house. These guys are hard working and know their stuff. The project was also reasonably priced and was done in 3 days (plus 1 day for electrical upgrades to 200 amps). Highly recommended!

By Alicia K. on 10/15/19
These two gentleman were very professional. Went right to work Kept house clean The appointment the office told me was 7am they started at 8

By Stephanie L. on 08/04/19
He was pleasant, efficient and did a good job.

By Karl and Patricia W. on 07/12/19
We give Jawon S. and Jimmy five stars for the installation of the heating/cooling mini split system. Our all electric home will have reduced heating and cooling costs because of the use of the heat pump vs. resistance heating. We are thrilled with the whisper quiet...
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We give Jawon S. and Jimmy five stars for the installation of the heating/cooling mini split system. Our all electric home will have reduced heating and cooling costs because of the use of the heat pump vs. resistance heating. We are thrilled with the whisper quiet units and their streamlined look blending seamlessly in each room. The exterior piping matches well with our house trim and the heat pumps are not obtrusive. Jawon S. and Jimmy were the ultimate professionals. They were knowledgeable answering all of our questions about the installation and product operation in detail. They were skilled technicians, tackling a big project in three days. Whether working inside or outside the house you barely knew the were around, being the polite, respectful, helpful and quiet experts that they were. The worksite was orderly at the end of each day and absolutely no cleanup was necessary by us. We recommend N.E.T.R. INC. and in particular Jawon S. and Jimmy without hesitation.
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By jocelyn on 07/11/19
From start to finish NETR was professional, quick and efficient. Jimmy, the sales rep, was extremely thorough and understanding when it came to my difficult situation. He found the best options for the right cost and proper placement for install. The install techni...
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From start to finish NETR was professional, quick and efficient. Jimmy, the sales rep, was extremely thorough and understanding when it came to my difficult situation. He found the best options for the right cost and proper placement for install. The install technicians were friendly, clean and clear from the second they arrived to the minute they left. I am 100% happy and would highly recommend NETR!
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By Chuck P. on 06/15/19
We worked with N.E.T.R. to install ductless AC (mini-splits) in four areas of our 100-year-old house. We were very impressed by Jerry, Jason and Ivan's professionalism, speed and efficiency (even during a day of heavy rain), and by how neat and clean the work area ...
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We worked with N.E.T.R. to install ductless AC (mini-splits) in four areas of our 100-year-old house. We were very impressed by Jerry, Jason and Ivan's professionalism, speed and efficiency (even during a day of heavy rain), and by how neat and clean the work area was when they were finished. During the site visit and estimating process, Chip was also very knowledgeable and responsive. N.E.T.R. wasn't the cheapest vendor we interviewed, but they inspired a lot of confidence throughout the process. We were impressed by their knowledge and ability to problem-solve. We're glad we chose them.
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By Carl S. on 05/21/19
When it finally all happened after some unexpected delays on our part to get necessary electrical service upgrades, the NETR crew was on time, intelligent, considerate, and paid attention to details. Perfectly professional and with a camaraderie that could only be ...
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When it finally all happened after some unexpected delays on our part to get necessary electrical service upgrades, the NETR crew was on time, intelligent, considerate, and paid attention to details. Perfectly professional and with a camaraderie that could only be there if they all trust each other's competence; led by Jeff D., the 3 - 4 man crew managed to get everything done in the allotted three day installation window with time to spare. And left us with no mess to clean up other than a little plaster dust that the subcontractor electrician (otherwise neat & tidy) left behind. Seriously, I wouldn't hesitate to recommend the crew, the subcontractor electrician, and NETR office team backing them up -- all very organized and competent -- right down to the detail of asking me for an honest review! Since they were all nice enough to deserve some praise, here it is.
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By Julia R. on 05/12/19
NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on th...
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NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on the unit function/maintenance/remote control use.
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By Travis & Marissa D. on 04/23/19
Cameon time and completed early! Even gave love to our dog Thank you

By Eddie O. on 04/16/19
From the start Jimmy was a great help showing what kind of product was best for my household, and walked me through the entire process. When it came to the install Jerry and Jawson were professional and knowledgeable about the products and did a great job. I would ...
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From the start Jimmy was a great help showing what kind of product was best for my household, and walked me through the entire process. When it came to the install Jerry and Jawson were professional and knowledgeable about the products and did a great job. I would highly recommend them to anyone interested in a mini split unit.
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By Peter & Carmel O. on 04/11/19
We were very impressed with Jawon & Jerry. Polite, professional. and friendly. The installation was clean and well executed. They consulted with me of the place of installation on the wall and outside.One comment abouit installation of the exterior compressor-I cho...
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We were very impressed with Jawon & Jerry. Polite, professional. and friendly. The installation was clean and well executed. They consulted with me of the place of installation on the wall and outside.One comment abouit installation of the exterior compressor-I chose the spot so that was my decision, but i did not realize in advance the actual size/visual of it with the big white feed tubes/ It would be helpful to have images of the installation as I might have placed it a little differently on installation as i might have placed it a little differently.
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By Robert & Janice M. on 03/29/19
Every member of the team was professional, courteous ,and responsive to our questions and concerns. From the beginning , it was evident we were working with a thoroughly reliable company. We received a same-day quote and an installation the following week. At ou...
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Every member of the team was professional, courteous ,and responsive to our questions and concerns. From the beginning , it was evident we were working with a thoroughly reliable company. We received a same-day quote and an installation the following week. At our home, they arrived on time and worked efficiently. They explained everything as they went along and took great care to clean up any debris. At the end of the process, they tried out each unit and we were shown how to use the remotes . We couldn't be more pleased and would highly recommend N.E.T.R.
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By Thomas L. on 03/26/19
Just wanted to let you know that the installation of the split system today went very smoothly. Brian, Jawan, and Derek were all great to work with and talk to, as well as their very knowledgeable about the system and it's controls. Work was quick, clean, and they ...
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Just wanted to let you know that the installation of the split system today went very smoothly. Brian, Jawan, and Derek were all great to work with and talk to, as well as their very knowledgeable about the system and it's controls. Work was quick, clean, and they worked great as a team.
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By Harvey W. on 03/25/19
We checked with several companies prior to making our choice and found NETR was the most informative. Your Salesman, Jimmy and two installers, Ivan & Jawon & the electrican who came, were all knowledgebale and polite

By Robert S. on 03/01/19
Excellent team, excellent installation work, fast, efficient, quality

By Joseph & Jacqueline T. on 02/13/19
Extremely pleased with the salesman and installers. Very professional.

By Roberta C. on 01/30/19
Jawon & Cesar were hard workersand professional. I think the units are a little expensive but hope when the summer comes they will be worth it.
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