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By Andrew on 12/04/20
Fantastic service, completely lived up to their online review reputation. The install guys were professional and courteous, conscious about COVID and took precautions. They were accommodating to my project requests without complaint or issue. Every single person I ...
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Fantastic service, completely lived up to their online review reputation. The install guys were professional and courteous, conscious about COVID and took precautions. They were accommodating to my project requests without complaint or issue. Every single person I have interacted with at the company has been honest, genuine and very personable, from my quote with Chip Moeckel, to the project manager Adam Hunt, and the amazing install team of Jerry, Jawon, Ivan and Damon, and finally anyone else I talked to on the phone. The entire project went off without a hitch, from start to finish, and even submitted my MassSave rebates for me. I would highly recommend NETR for those looking into ductless Mini Split Heat/AC systems.
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By Mary H. on 11/19/20
WE had N.E.T.R. install mini splits in our house earlier this year, and just had them out for the Fall, end of season service. Terrance was fantastic. He showed up when he said, he cleaned & serviced each unit and took the time to show us a more efficient way to ...
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WE had N.E.T.R. install mini splits in our house earlier this year, and just had them out for the Fall, end of season service. Terrance was fantastic. He showed up when he said, he cleaned & serviced each unit and took the time to show us a more efficient way to set the AC on the remotes. Our experience to date with NETR has been excellent. From the installation, to the helpful office staff, to our service tech, Terrance. Top notch business. Thank you
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By Roberta C. on 11/10/20
They are professional and courteous. Terrance did our maintenance check today and he was punctual, informative, polite and a pleasure to have him working at our home. He explained some of the options we could use as setting on our mini splits. It is always good to ...
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They are professional and courteous. Terrance did our maintenance check today and he was punctual, informative, polite and a pleasure to have him working at our home. He explained some of the options we could use as setting on our mini splits. It is always good to have a review of the capabilities of these terrific machines. We have owned them and love their performance for 2 years.
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By Jennifer C. on 10/30/20
no comment

By Maryellen C. on 10/26/20
This was a great company to work with. They answered my request promptly, and the work was done in a timely fashion. The installers Christian and Damon were very professional and cleaned up after themselves. They were very nice young men and Christian made sure to ...
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This was a great company to work with. They answered my request promptly, and the work was done in a timely fashion. The installers Christian and Damon were very professional and cleaned up after themselves. They were very nice young men and Christian made sure to answer any questions before they left.
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By charlie g. on 09/30/20
Mike H. did the estimates of how much the work of installing the mini 5 splits and 2 compressors would cost. He helped advise us on the best practical locations and BTUs of the mini splits. He was friendly and knowledgable. He was very helpful with techni...
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Mike H. did the estimates of how much the work of installing the mini 5 splits and 2 compressors would cost. He helped advise us on the best practical locations and BTUs of the mini splits. He was friendly and knowledgable. He was very helpful with technical advise on how to eliminate the noisy drain pump attached to our mini split in our basement. He advised us that a PVC drain pipe would be our best option, therefor eliminating the pump altogether. He is very knowledgeable with these Mitsubishi A/C - heating installations He also followed up to be sure every thing was done by NETR to our satisfaction. Everybody that we dealt with at NETR was excellent
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By charlie g. on 09/30/20
Adam H. came out to our house 2 or 3 times to be sure our mini splits were installed to our satisfaction. He was very understanding with our request to move one of the outside compressors to a less visible place, even after the compressor was almost completely...
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Adam H. came out to our house 2 or 3 times to be sure our mini splits were installed to our satisfaction. He was very understanding with our request to move one of the outside compressors to a less visible place, even after the compressor was almost completely installed. Adam had to have the electrician come out a second time to do this. Adam also came out to our house a second time when we realized how noisy the water pump attached to our basement mini split was. He decided our best option was to run a PVC pipe to drain the water to a lower draining area in our basement, thus eliminating the noisy water pump all together. For both the relocation of the compressor and running the water drain line he was totally concerned with our needs to satisfy us as very happy customers with NETR.
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By Charlie G. on 09/30/20
Jeff came out yesterday to install a PVC water drain on our mini split in our basement. Jeff did a great job responding to all my requests to install the drain with a good incline of the PVC pipe. He left the work site nice and clean, very neat work with all th...
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Jeff came out yesterday to install a PVC water drain on our mini split in our basement. Jeff did a great job responding to all my requests to install the drain with a good incline of the PVC pipe. He left the work site nice and clean, very neat work with all the drilling through the concrete and sheetrock walls and mounting of the PVC pipes. He wore a mask every time I saw him respecting the covid rules. He was friendly and polite. Great job overall installing the drain.
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By Charlie G. on 09/30/20
Everybody at NETR we dealt with was great. They did a great job installing our Mitsubishi mini splits. Every one of them was very knowledgeable and friendly. They all acted positively and promptly to all our requests during this installation, even to a couple of ...
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Everybody at NETR we dealt with was great. They did a great job installing our Mitsubishi mini splits. Every one of them was very knowledgeable and friendly. They all acted positively and promptly to all our requests during this installation, even to a couple of changes we made. The technicians left their areas of work neat and clean when they had finished. Everybody that we came in contact with respected the covid rules. NETR's price was lower that the one other company who we were considering. These installations are very complex and I wanted a company very experienced in this type of work. NETR does only Mitsubishi A/C - heat split installations and they do hundreds of them every year. I did not want a company that only installed a few every year. I would highly recommend NETR.
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By Nicole B. on 09/28/20
Terrence arrived promptly, and he performed cleaning and maintenance on our ductless AC unit. He observed COVID Safety protocols at all times, was friendly, and took the time to explain what he did and why. He worked efficiently and shared helpful information on ho...
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Terrence arrived promptly, and he performed cleaning and maintenance on our ductless AC unit. He observed COVID Safety protocols at all times, was friendly, and took the time to explain what he did and why. He worked efficiently and shared helpful information on how to maintain our unit going forward.
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By Francis M. on 09/01/20
Every step in the process of having ductless AC installed in our house went as smoothly as possible. Our sales rep, Jimmy, was friendly, informative, and responsive. Our two service techs who installed the system, Jeff and Christian, were timely, efficient, and uno...
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Every step in the process of having ductless AC installed in our house went as smoothly as possible. Our sales rep, Jimmy, was friendly, informative, and responsive. Our two service techs who installed the system, Jeff and Christian, were timely, efficient, and unobtrusive (although they were inside and outside our house for two full days, we were able to keep on with our daily routines with minimal need for adjustment due to their presence). And they were nice guys, too! I would recommend NETR unreservedly for any HVAC work you might need done.
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By Ian H. on 08/18/20
Installation of Mini Split AC system by Christian and Max. Both guys were knowledgeable, clean, tidy and polite. Pleasure to share our house with them.

By Josephine H. on 08/10/20
no comment

By Josephine H. on 08/10/20
no comment

By Josephine H. on 08/10/20
no comment

By Dana C. on 08/08/20
Excellent professionalism, on time each day of the complicated install. Max and Dana were very good, personable and a pleasure to deal with! The system works as advertised, so glad we went with NETR.

By Charles G. on 08/04/20
Christian and Alex did an excellent job of installing our Mitsubishi ductless A/C heat pump and 3 splits. Both Christian and Alex are very knowledgable about installing these units. They were both very pleasant to deal with. They answered all our questions and th...
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Christian and Alex did an excellent job of installing our Mitsubishi ductless A/C heat pump and 3 splits. Both Christian and Alex are very knowledgable about installing these units. They were both very pleasant to deal with. They answered all our questions and they explained how the units work in a way that we completely understood. They thoroughly tested all the units before they left to make sure everything was operating properly. I am hoping that they will be the guys assigned to install our second phase of these units.
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By Charles G. on 08/04/20
Christian and Alex did an excellent job of installing our Mitsubishi ductless A/C heat pump and 3 splits. Both Christian and Alex are very knowledgable about installing these units. They were both very pleasant to deal with. They answered all our questions and they...
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Christian and Alex did an excellent job of installing our Mitsubishi ductless A/C heat pump and 3 splits. Both Christian and Alex are very knowledgable about installing these units. They were both very pleasant to deal with. They answered all our questions and they explained how the units work in a way that we completely understood. They thoroughly tested all the units before they left to make sure everything was operating properly. I am hoping that they will be the guys assigned to install our second phase of these units.
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By Annette F. on 07/31/20
Great mini split install team. On time, super nice and professional.

By Jane S. on 07/29/20
Jeff & Christian installed my whole house system. They were informative and professional. They did a fantastic job during the installation despite having to do the work during a heat wave. They always kept me informed as to what they were doing and asked how I ...
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Jeff & Christian installed my whole house system. They were informative and professional. They did a fantastic job during the installation despite having to do the work during a heat wave. They always kept me informed as to what they were doing and asked how I wanted things done. Great job, would highly recommend them
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Select any employee to see all their reviews.

N.E.T.R. Team
Rating:
165 total reviews!
Jeremiah O
3 Years
Rating:
132 total reviews!
Ivan b
3 Years
Rating:
(84 total reviews)
Ryan S
5 Years
Rating:
(83 total reviews)
Adam H
10 Years
Rating:
(78 total reviews)
Jeff D
3 Years
Rating:
(77 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Ivan b has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
84 total reviews
I am 34 years old. I have been working with NETR for about 2 1/2 years. I started out as a parts driver and moved up to the installation department. I spend most of my time with my family. I am a big fan of the Patriots, Red Sox and Celtics. I enjoy listening to all types of music.
By Meghan P. on 07/19/20
Ivan and Christian installed our Mini Split ductless system and they did an amazing job. They were professional, on time, friendly and knowledgeable, cleaned up all working areas and answered any questions my husband or I had. My experience with NETR,Inc was always...
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Ivan and Christian installed our Mini Split ductless system and they did an amazing job. They were professional, on time, friendly and knowledgeable, cleaned up all working areas and answered any questions my husband or I had. My experience with NETR,Inc was always positive, everyone on the team provided excellent customer service, from booking the in home estimation to the completion of the job. I would recommend NETR to all my family and friends.
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By Matthew P. on 07/09/20
We chose NERT Inc. to install our ductless AC units in our condo. Ivan, Christian and Alex arrived on time ready to work. You could easily tell from their discussions that they are experienced and have a great knowledge of the work that needs to be done. They work ...
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We chose NERT Inc. to install our ductless AC units in our condo. Ivan, Christian and Alex arrived on time ready to work. You could easily tell from their discussions that they are experienced and have a great knowledge of the work that needs to be done. They work fast and together as a team to accomplish their job of getting your AC unit ready. They are also extremely friendly and courteous. It is a hard physical labor to do what they do. But I feel they enjoy their work and getting customers set up. I highly recommend NERT Inc and the team of Ivan, Christian, and Alex.
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By Glenn C. on 06/24/20
Starting with Chip M****** on the sales side and then Ivan and Alex for the installation, N.E.T.R. has been great to work with. Chip was patient, responsive, and extremely knowledgeable during the estimate phase and Ivan and Alex were awesome during the installatio...
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Starting with Chip M****** on the sales side and then Ivan and Alex for the installation, N.E.T.R. has been great to work with. Chip was patient, responsive, and extremely knowledgeable during the estimate phase and Ivan and Alex were awesome during the installation. They were on-time, extremely courteous, and ensured that my house after the installation was as clean as it was before.
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By Barry H. on 06/18/20
Ivan and Christian did a great job. They arrived on time, were very professional, worked efficiently and cleanly, and were great at explaining the use of the system once it was installed. Not our first experience with NETR; every experience we have had with this ...
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Ivan and Christian did a great job. They arrived on time, were very professional, worked efficiently and cleanly, and were great at explaining the use of the system once it was installed. Not our first experience with NETR; every experience we have had with this organization has been great.
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By Charlie A. on 06/14/20
Ivan and Christian did an excellent installation job. They were very neat and paid attention to detail. Work was completed on time and clean up was excellent.

By Sarah B. on 05/28/20
Christian and Ivan were wonderful to work with they were very respectful of our home and I hardly knew they were here! They were super helpful and informative with the instructions for the air conditioner and the whole experience was excellent

By Laura L. on 05/27/20
NETR was very knowledgeable in the sales process and did a great job on the installation of my ductless mini-split system. I appreciated their efficiency and being so neat in the process. These folks are super responsive throughout.

By Dennis F. on 05/07/20
Ivan and his team including Alex and Max were very timely and professional throughout the entire process of installing a four zone ductless system. They were courteous and helpful in all our interactions, meticulous in making sure they were appropriately distancing...
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Ivan and his team including Alex and Max were very timely and professional throughout the entire process of installing a four zone ductless system. They were courteous and helpful in all our interactions, meticulous in making sure they were appropriately distancing and covered during this season of "social distancing," and considerate of answering our questions along the way. We would highly recommend them.
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By Richard W. on 02/17/20
NETR installed a complicated 4 zone (2 condenser) split heat pump system at our house. The project required beyond usual carpentry work to get all the pieces installed correctly, in the locations I wanted. The team was probably the most professional, competent,...
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NETR installed a complicated 4 zone (2 condenser) split heat pump system at our house. The project required beyond usual carpentry work to get all the pieces installed correctly, in the locations I wanted. The team was probably the most professional, competent, and light hearted work crew we've had at the house in 20 years. They followed the procedures they outlined when we started the project. When there was an un-expected change they sat me down, explained the required change, and why it was impossible it could have been known during the estimation stage. Change order agreed, Back to Work! My wife and I were commenting that the fact that all of the work team have worked with NETR for 5-10 years really shows.
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By Troy N. on 12/20/19
Fabulous company and fabulous installation team! Could not be happier with the crew. Very thorough, efficient, and helpful. We are very happy with the install and would recommend them!

By Adam L. on 09/26/19
No complaints, the system was installed on time and very professionally. Jeff and Ivan were very friendly and took the time to give us different options on the positioning of piping, units, etc. Paul, who quoted our system, and everyone else in the office were al...
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No complaints, the system was installed on time and very professionally. Jeff and Ivan were very friendly and took the time to give us different options on the positioning of piping, units, etc. Paul, who quoted our system, and everyone else in the office were also extremely helpful in helping us get our home energy audit and apply for a HEAT loan.
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By Sandy H. on 09/19/19
N.E.T.R. Installed our new ductless A/C and heat pump units recently. The entire operation was very professional and responsive. Ivan B. And Christian F. Who performed the installation work were here on time every day, were courteous, worked hard, and solved all pr...
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N.E.T.R. Installed our new ductless A/C and heat pump units recently. The entire operation was very professional and responsive. Ivan B. And Christian F. Who performed the installation work were here on time every day, were courteous, worked hard, and solved all problems encountered. They did an excellent job over the 3 day install process. They cleaned up after each day and made sure that everything worked at the end before they left. I would recommend NETR and these guys very highly to anyone who is interested in this type of system.
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By Bernadette S. on 08/09/19
Great work. On time and professional. Cleaned up the work space each day. Explained everything they did. Went over how to use the mini split units. Outside and inside the installation went very well. Personable and pleasant. Would recommend to anyone.

By Charles D. on 07/29/19
Ivan and his crew were on time for the installation. They were very neat and completed the installation in the estimated time. Ivan then gave my wife and me a thorough lesson in using the equipment.

By Cate on 07/25/19
Ivan and Terry were amazing! They were incredibly nice, but also super competent, meticulous to details, and went above and beyond (climbing ladders in the pouring rain, crawling around in in the bulkhead, and ordering brackets to mount my unit on the outside wall...
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Ivan and Terry were amazing! They were incredibly nice, but also super competent, meticulous to details, and went above and beyond (climbing ladders in the pouring rain, crawling around in in the bulkhead, and ordering brackets to mount my unit on the outside wall when it became clear that the pad location wasn't ideal) all to get the job done perfectly and right on schedule! They were so helpful, troubleshooting issues that were unique to my house in really ideal ways. They were so neat and clean...you would never have known they were here except for the big smile on my face now that I have ac!! Great work, great service, thank you both! Call NETR and ask for Ivan and Terry!!
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By Robert & Shirley H. on 07/12/19
Ivan and Jimmy did a great job. They were pleasant to work with and we enjoyed having them in our home.

By Thomas O. on 07/01/19
We had a ********* Mini Split installed by Ivan B on Saturday morning. He introduced himself to us and explained what he was going to do for the installation. He immediately began to protect our floors and personal property. He answered all our questions that we ha...
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We had a ********* Mini Split installed by Ivan B on Saturday morning. He introduced himself to us and explained what he was going to do for the installation. He immediately began to protect our floors and personal property. He answered all our questions that we had and was extremely knowledgeable about the install and the product operation, He was a total Professional and an Asset to N.E.T.R., LLC . Thank you very much for sending over your best installer. *** *** ***** *
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By Bob H. on 06/29/19
Ivan and Jimmy did an excellent job installing our new air conditioning system. They were pleasant, efficient, very neat and concerned about doing a good job. I highly recommend both the company and the installers.

By Frances F. on 06/20/19
Jeff D., IvanB., and Brian B. are an incredible team. Clean, neat, and very professional. The company’s philosophy of respect is carried through on these gentlemen’s performances. NETR, Inc. Is very fortunate to have a very dedicated group. It was our pleasure ...
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Jeff D., IvanB., and Brian B. are an incredible team. Clean, neat, and very professional. The company’s philosophy of respect is carried through on these gentlemen’s performances. NETR, Inc. Is very fortunate to have a very dedicated group. It was our pleasure to have you in our home.
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By Chuck P. on 06/15/19
We worked with N.E.T.R. to install ductless AC (mini-splits) in four areas of our 100-year-old house. We were very impressed by Jerry, Jason and Ivan's professionalism, speed and efficiency (even during a day of heavy rain), and by how neat and clean the work area ...
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We worked with N.E.T.R. to install ductless AC (mini-splits) in four areas of our 100-year-old house. We were very impressed by Jerry, Jason and Ivan's professionalism, speed and efficiency (even during a day of heavy rain), and by how neat and clean the work area was when they were finished. During the site visit and estimating process, Chip was also very knowledgeable and responsive. N.E.T.R. wasn't the cheapest vendor we interviewed, but they inspired a lot of confidence throughout the process. We were impressed by their knowledge and ability to problem-solve. We're glad we chose them.
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