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By Leo K. on 03/17/20
The installation of a 2 air handler mini-split system, in a very old house with some unusual construction details went perfectly. Dana and Jawon were completely knowledgeable about the equipment being installed and also adapted the carpentry details to the house c...
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The installation of a 2 air handler mini-split system, in a very old house with some unusual construction details went perfectly. Dana and Jawon were completely knowledgeable about the equipment being installed and also adapted the carpentry details to the house construction. In addition, they were patient in explaining an important change in what I thought would be the orientation of the outdoor unit. This took at least 3 tries on their part until I finally realized why their suggested orientation was optimal. Thanks to Dana and Jawon.
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By John N. on 03/17/20
My wife and I are pleased to report our experience with N.E.T.R's sales and install team as "best in class" in our dealings with home improvement contractors. Chip and Paul in sales gave us an information-packed two hours -- much of it answering my many questions ...
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My wife and I are pleased to report our experience with N.E.T.R's sales and install team as "best in class" in our dealings with home improvement contractors. Chip and Paul in sales gave us an information-packed two hours -- much of it answering my many questions about the proposed mini-split system. Matt and Dana installed the system in a safe, steady, organized way -- two days work. In every case where we had a choice they let us know before proceeding. Our custom house presented some difficulties which they also handled well. At about $16,000 this is one of the larger improvements we have made to our house -- money well spent.
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By John N. on 03/17/20
My wife and I are pleased to report our experience with N.E.T.R's sales and install team as "best in class" in our dealings with home improvement contractors. Chip and Paul in sales gave us an information-packed two hours -- much of it answering my many questions ...
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My wife and I are pleased to report our experience with N.E.T.R's sales and install team as "best in class" in our dealings with home improvement contractors. Chip and Paul in sales gave us an information-packed two hours -- much of it answering my many questions about the proposed mini-split system. Matt and Dana installed the system in a safe, steady, organized way -- two days work. In every case where we had a choice they let us know before proceeding. Our custom house presented some difficulties which they also handled well. At about $16,000 this is one of the larger improvements we have made to our house -- money well spent.
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By Janet & Ed S. on 02/27/20
Ray went above and beyond and keep me informed as to what he was doing and why. He was very neat and careful and even fixed a slamming storm door. He spent the time that seemed necessary inside and out to get the job done well.

By Mary H. on 02/20/20
We called NETR to install mini splits in our modern Deck House, after seeing that they had done a similar project for another Deck House owner. Our salesman, Paul, looked over our house and came back out with Adam, the Installation manager. Adam put together an i...
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We called NETR to install mini splits in our modern Deck House, after seeing that they had done a similar project for another Deck House owner. Our salesman, Paul, looked over our house and came back out with Adam, the Installation manager. Adam put together an installation plan that was discreet, minimalist and got us everything we needed. So I was hopeful, going into the installation itself. Well, Jerry, Jawan & Dana, our installation techs were phenomenal. They were precise, asked questions, took great care in the quality of their work. They cleaned up after themselves every day, were friendly and polite. And we are delighted with the job they did. Jerry, as the lead tech, really crushed it. He came early one morning to help me re-hang some art they'd had to take down, he was thorough, clear and patient, I can't say enough about Jerry and his crew.
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By Richard W. on 02/17/20
NETR installed a complicated 4 zone (2 condenser) split heat pump system at our house. The project required beyond usual carpentry work to get all the pieces installed correctly, in the locations I wanted. The team was probably the most professional, competent,...
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NETR installed a complicated 4 zone (2 condenser) split heat pump system at our house. The project required beyond usual carpentry work to get all the pieces installed correctly, in the locations I wanted. The team was probably the most professional, competent, and light hearted work crew we've had at the house in 20 years. They followed the procedures they outlined when we started the project. When there was an un-expected change they sat me down, explained the required change, and why it was impossible it could have been known during the estimation stage. Change order agreed, Back to Work! My wife and I were commenting that the fact that all of the work team have worked with NETR for 5-10 years really shows.
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By George and Susan C. on 02/14/20
Ray F. did a great job at our home today. He was very professional, friendly, and patient. We appreciate his assistance.

By Paige S. on 02/10/20
Ray ran an educational and clean process and went above and beyond with attention to what was needed on Mitsubishi split-system that hadn’t been maintained. Chris was really easy to schedule with and flexible.

By Adam M. on 01/04/20
N.E.T.R. installed a new gas furnace in my home. I was surprised at how knowledgeable the installation team was and how responsive they were to my questions. Thank you, N.E.T.R for being so easy to work with, I recommend this company to anyone who needs heating o...
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N.E.T.R. installed a new gas furnace in my home. I was surprised at how knowledgeable the installation team was and how responsive they were to my questions. Thank you, N.E.T.R for being so easy to work with, I recommend this company to anyone who needs heating or cooling work done in their home.
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By Timothy K. on 12/27/19
I contacted several companies for an estimate on a split system. N.E.T.R. was my choice . Chip did the estimate and explained everything to me and he provided the estimate in less than 5 minutes. Alana handled every question I had before I decided to move forward w...
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I contacted several companies for an estimate on a split system. N.E.T.R. was my choice . Chip did the estimate and explained everything to me and he provided the estimate in less than 5 minutes. Alana handled every question I had before I decided to move forward with N.E.T.R. The day of installation Jawon,and Christian were here at the promised start time. Unfortunately I never got to meet the electrician but he was in and out before I even knew he had arrived, very impress how quickly his part of the job was completed. Jawon and Christian did an awesome job on the installation and showing me how to operate the new system.
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By Joseph C. on 12/22/19
Dana and Christian teamed up for my heat pump install. I was very pleased with their professionalism, friendliness and how swiftly they performed the job. I would totally recommend them. In fact, all my interactions with NETR were great. I felt valued but never pressured.

By Troy N. on 12/20/19
Fabulous company and fabulous installation team! Could not be happier with the crew. Very thorough, efficient, and helpful. We are very happy with the install and would recommend them!

By Amanda S. on 12/17/19
I recently had my gas furnace replaced by N.E.T.R. Inc., they did a terrific job. I was very impressed with how quick and seamless the entire process was. I will certainly use N.E.T.R. for any future services I may need.

By Sherry M. on 12/16/19
Dana P...from N.E.T.R. JUST INSTALLED MY SECOND MINI SPLIT SYSTEM. HES SO PROFESSIONAL .,AND DID AN AWESOME JOB...I HIGHLY RECOMMEND THIS COMPANY

By Sherry M. on 12/16/19
I just had my second mini split system put in by N.E.T.R. INC. Christian and Dana were unbelievable. Hard workers. Know their stuff. Installed within an Awesone time. I highly recommend this company. They are the best. Even their portfolio..I was totally impre...
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I just had my second mini split system put in by N.E.T.R. INC. Christian and Dana were unbelievable. Hard workers. Know their stuff. Installed within an Awesone time. I highly recommend this company. They are the best. Even their portfolio..I was totally impressed with. I interview other companies. No one comes close to N.E.T.R. SHERRY
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By Mary S. on 11/27/19
Christian, Brain and Jawon were excellent! Highly recommend N.E.T.R. LLC.

By Les M. on 11/25/19
Ray was very pleasant, competent and capable in repairing my mini split equipment that was not functioning. He then cleaned two outside and two inside units and explained to me just what he was doing and why he was doing it. Bottom line... NETR should be very pr...
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Ray was very pleasant, competent and capable in repairing my mini split equipment that was not functioning. He then cleaned two outside and two inside units and explained to me just what he was doing and why he was doing it. Bottom line... NETR should be very proud to have Ray representing their company.
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By Mary F. on 11/20/19
Five star experience. The team of Jawon, Dana, and Ivan (here on day 1 only) just installed a five head Mitsubishi multi zone ductless system in my two-family house. Two of the three days that they were here, it was rainy and cold but they managed to keep things ...
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Five star experience. The team of Jawon, Dana, and Ivan (here on day 1 only) just installed a five head Mitsubishi multi zone ductless system in my two-family house. Two of the three days that they were here, it was rainy and cold but they managed to keep things moving and finish the job on time in spite of the lousy weather. Each member of the team was very professional, knowledgable, courteous, and personable. They answered all my questions and provided me with instructions for operating & cleaning the interior units. Before leaving Jawon reviewed all of the paperwork with me and provided me with the form/info that I need to send to MassSave for my rebate. There was even a stamped envelope included for me to mail my rebate form. Thank you Jason, Dana, and Ivan for ensuring a smooth installation and a very positive experience.
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By Anne D. on 11/18/19
Ray was great! He was exactly on time. He was willing to explain everything that he was doing and what the results meant. He went over and above the call of duty!!!

By William S. on 11/18/19
I am very impressed with all the team members who installed several heat/AC pumps. Ivan started the process off with the installation of the inside wall units; Cesar L. and Dana took over the placement of outside elements and their integration with those inside to ...
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I am very impressed with all the team members who installed several heat/AC pumps. Ivan started the process off with the installation of the inside wall units; Cesar L. and Dana took over the placement of outside elements and their integration with those inside to build the whole system. They all were very professional, polite, and worked efficiently to complete the job. Raymond F. provided cleaning and preventive maintenance for the units that had been installed previously. He is very thorough, knowledgeable, and efficient in carrying out the details associated with the task. He enjoys, and is very effective at, explaining details of the operating units as well as the processes he is using to properly maintain each unit.
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Select any employee to see all their reviews.

N.E.T.R. Team
Rating:
160 total reviews!
Jeremiah O
3 Years
Rating:
129 total reviews!
Ryan S
5 Years
Rating:
(83 total reviews)
Adam H
10 Years
Rating:
(76 total reviews)
Ivan b
3 Years
Rating:
(76 total reviews)
Brian B
25 Years
Rating:
(73 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Gregg H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
7 total reviews
Born in Salem/Raised in Beverly. Went to Salem State. A true North Shore guy
By Richard M. on 05/30/17
We had an unexpected "guest" decide to live in our Mini-Split outdoor unit over the winter, destroying the electrical panel. Who knew mice love copper wires. Good news, the NETR team was responsive and very supportive providing the repair. This was not an easy jo...
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We had an unexpected "guest" decide to live in our Mini-Split outdoor unit over the winter, destroying the electrical panel. Who knew mice love copper wires. Good news, the NETR team was responsive and very supportive providing the repair. This was not an easy job and Gregg's skill was much appreciated. He took his time, patiently going over every electrical connection before moving ahead with installing the new wire harnesses. He also designed a clever fix for keeping mice out of the box in the future. Thank you Gregg and thanks NETR for reminding me why I selected you in the first place. SERVICE #1.
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By BETH F. on 10/14/16
Kris and Gregg were both quick to respond and patient with a complicated repair for my commercial refrigerator. Their fast work saved me a few days of business interruption. I'll absolutely call NETR again.

By Joseph G. on 09/19/16
N.E.T.R., LLC works very very professional and courteous

By AVI Y. on 08/02/16
Kathy and Gregg did a superb job and I would certainly recommend them to others. Israel Yaar

By Gail Nilsson (. on 07/20/16
Greg showed up at the scheduled time and worked on our unit for quite a long time to troubleshoot the issue. He discovered a part that was totally disconnected and quickly got the unit up and running again. This is absolutely the best company I have done business w...
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Greg showed up at the scheduled time and worked on our unit for quite a long time to troubleshoot the issue. He discovered a part that was totally disconnected and quickly got the unit up and running again. This is absolutely the best company I have done business with in a long time. They installed this unit 2 years ago and were so respectful of my property at that time, and on this occasion they did not charge me for the service call as they felt the part should never have come disconnected. I will not hesitate the call them when I am ready to add another AC unit in my house. They are the best!!
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By CAROLE W. on 06/20/16
I called **** ** in a panic because an unethical contractor had totally messed up our very expensive HVAC system, and the condensers had been sitting unconnected for 18 months! Called ****, they had no idea what to do. Called **** and he sent in ***** ** to reconne...
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I called **** ** in a panic because an unethical contractor had totally messed up our very expensive HVAC system, and the condensers had been sitting unconnected for 18 months! Called ****, they had no idea what to do. Called **** and he sent in ***** ** to reconnect everything, drain the condensers and recharge them again. He did a great job and it turned out we did not have to buy new condensers -- hooray! I highly recommend this company, since no one else was willing or had the inclination to tackle this.
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By Ray G. on 06/20/16
Had a problem where i thought my unit needed to be swaped out , had trouble with it since new .. NETR team listened to my problem made a suggesstion and solved the issue ... Same unit New results Gregg was understanding and nailed it .. This time of year can be imp...
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Had a problem where i thought my unit needed to be swaped out , had trouble with it since new .. NETR team listened to my problem made a suggesstion and solved the issue ... Same unit New results Gregg was understanding and nailed it .. This time of year can be impossible to get help ..These guys took us in like family ..Thank You
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