I'm completely satisfied with N.E.T.R. and installer Jeff. The company has been responsive, honest, planful and timely. Jeff, the installer, is a professional - arriving on time, with all materials available and organized and working straight through the installation without a break. He was courteous and patient with my concerns and questions. His work quality was flawless. He installed a ********** ************ and ************ and left my house in perfect condition. I highly recommend N.E.T.R. and Jeff.
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We give Jawon S. and Jimmy five stars for the installation of the heating/cooling mini split system. Our all electric home will have reduced heating and cooling costs because of the use of the heat pump vs. resistance heating. We are thrilled with the whisper quiet units and their streamlined look blending seamlessly in each room. The exterior piping matches well with our house trim and the heat pumps are not obtrusive. Jawon S. and Jimmy were the ultimate professionals. They were knowledgeable answering all of our questions about the installation and product operation in detail. They were skilled technicians, tackling a big project in three days. Whether working inside or outside the house you barely knew the were around, being the polite, respectful, helpful and quiet experts that they were. The worksite was orderly at the end of each day and absolutely no cleanup was necessary by us. We recommend N.E.T.R. INC. and in particular Jawon S. and Jimmy without hesitation.
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We loved the responsiveness of your customer service department. We received calls letting us know, not only when the install would start, but who the install technicians would be. Our install technicians Jerry and Terry were very courteous and kept us up to date on the daily progress of our install. We are very pleased overall.
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From start to finish NETR was professional, quick and efficient. Jimmy, the sales rep, was extremely thorough and understanding when it came to my difficult situation. He found the best options for the right cost and proper placement for install. The install technicians were friendly, clean and clear from the second they arrived to the minute they left. I am 100% happy and would highly recommend NETR!
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Jerry and Terry were excellent. They answered all my questions and did a fantastic job walking down the options with me. I had a few quotes, and although you guys were not the cheapest (10% more) I believe you guys spent more time on the job, and also took the time to explain options during your open house. I was very impressed.
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Mr. Ray Fitzpatrick arrived on time at 8:35 AM on July 9, 2019 to service our four indoor head units and the outside compressor. He was neat and careful in and around our property. Ray was thorough in his maintenance and took time to explain the procedures he was performing. He answered our questions so we could understand both what he was doing and what we could do to maintain the equipment in peak operating condition. Mr. Fitzpatrick was convivial in all aspects during his visit. We are very happy with all of the staff at NETR, Inc. The split unit air conditioning system has been a wonderful addition to our home. We look forward to a long business relationship with NETR, Inc.
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Your administrative people not only did everything promised - they did more than what was promised! They made the rebate process simple - they did it all AND filed the warranty materials. Thank you! The installers were friendly and answered all questions . My only question is how long the exterior platforms will stay put. I will let you know!
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We had a ********* Mini Split installed by Ivan B on Saturday morning. He introduced himself to us and explained what he was going to do for the installation. He immediately began to protect our floors and personal property. He answered all our questions that we had and was extremely knowledgeable about the install and the product operation, He was a total Professional and an Asset to N.E.T.R., LLC . Thank you very much for sending over your best installer. *** *** ***** *
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