We recently had N.E.T.R come and install our new air conditioners in our home. Ivan and Jawon were polite and very professional. We were very happy with their hard work and making sure the job was done right despite some minor hiccups with the install that was out of their control. They did everything in their power to make sure we got everything working the way it was supposed to and in a timely manner. Thank you for all your hard work!
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I highly recommend the team at N.E.T.R. for its top notch customer service! N.E.T.R. installed ductless A/C in my 1890s condo today. From the beginning of the process (calling to schedule an appointment for a free quote) to the end (completion of installation), N.E.T.R. was responsive, professional and thorough. Chip answered all of my questions promptly and listened to my concerns regarding where to place the indoor and outdoor units. The installation team, led by Brian B., was incredibly prompt, courteous and efficient.
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Jerry and his team arrived on 9/4/18 ready to go. Jerry knew all the details and I hardly needed to be there which was great. I appreciated the time they took to set up their work area protection. The place was spotless wheni got home. The whole install was really quick and painless. Jerry and his crew has a great attitude and a "get-to work" work ethic. Kudos to Jerry and his crew
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Ivan, Cesar and Matt are the best I have work with in years, they are dedicated, professional and effective in the installation of the Mitsubishi mini split units they installed in my home. As a independent third party inspector on multi billion projects here in New England I highly recommend these gentlemen and their company N.E.T.R . They are reliable, on time, on budget and a pleasure to work with. It was a pleasure having them at my home and will hire them again.
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The excitement of a new home was diminished a bit with the bouts of humidity this summer. A couple of quotes and N.E.T.R. came to the rescue starting with company representative, Jimmy S., who quickly sold me on the ductless cooling and heating units. I made the decision to use N.E.T.R. for the service and Jimmy S. and Adam H. arrived to review the plans with me for the installation of three units that would work best for my space. Three weeks later, Brian B. and Christian arrived to install the units. My brother had used this company five years earlier and recommended them to me. I was impressed with their knowledge, professionalism, and their commitment to making sure I was happy with the system, as well as the timely fashion in which the job was completed. I realized that my house was not equipped for central air so the ductless units were my only option. The finished product is neat, both inside and out, and efficient. I'm finally cool ....... and very happy. Stephen L.
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Excellent experience end to end. Paul did a great job hearing what we wanted and finding the right solution, explaining options, and following up. Jawon and Christian (and the electricians Steve and Alan) did a first rate job and were all a pleasure to work with. It’s only day one with the new system but, so, far, I can not find anything to improve upon. These guys are first rate!
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It was a smooth process all around. Chip gave us different options and explained what each would entail. When I had a few questions, he responded quickly. Jerry did a great, efficient job, and also explained how the AC works. Everything's fine with the unit--it's nice to have a cool house! I'd recommend this company to others.
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