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By Joan K. on 10/23/19
Jerry was very pleasant to have in the house. He was thorough in explaining the unit and in cleaning up. I enjoyed meeting him.

By Mr. Alan G. on 10/18/19
Your proposal was the best value among the several we got. Chip was great to work with during the process. Providing the materials for the Mass Save rebate was a nice touch.

By Mr.Ken B. on 10/17/19
Work performed on time. Look forward in using the Heating/Cooling system.

By Alicia K. on 10/15/19
These two gentleman were very professional. Went right to work Kept house clean The appointment the office told me was 7am they started at 8

By Marisol A. on 10/10/19
I scheduled maintenance service for my AC/Heating units. Ryan S got here on time, he was courteous and polite. He spent several hours doing thorough cleaning of units and compressor. He was careful when he moved furniture and moved it back in when he finished. He...
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I scheduled maintenance service for my AC/Heating units. Ryan S got here on time, he was courteous and polite. He spent several hours doing thorough cleaning of units and compressor. He was careful when he moved furniture and moved it back in when he finished. He also put a plastic cover on his shoes to step into the house. Payment process was fast and easy. Before leaving he explained to me all he had done. A very good service provided by knowledgeable technician.
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By Norman & Roberta W. on 10/10/19
Very good service and expertise.

By Margaret A. M. on 10/08/19
Ray F. just inspected our units. He was very professional and patiently answered all the questions we had. I have found all the NETR team such respectful, polite and and efficient workers. Also, I have recommended them to several friends, two of whom have recently ...
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Ray F. just inspected our units. He was very professional and patiently answered all the questions we had. I have found all the NETR team such respectful, polite and and efficient workers. Also, I have recommended them to several friends, two of whom have recently hired them and are very satisfied.
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By Earl G. on 10/07/19
Service Tech Ryan S showed up on time and was courteous and professional. He represented NETR well. It was a service call for my mini-split. There were no issues. He cleaned the filter. My unit is ready to go for next year.

By Michael M. on 10/04/19
Ray was on time, personable, professional and did an excellent job cleaning and servicing our Mitsu unit -- an altogether satisfying visit. Couldn't ask for better.

By Karen J. on 10/02/19
Ray is a wonderful service person He's knowledgeable, punctual and personable. He has good, funny jokes too. He explains in detail what he will be doing and answers questions freely. I love my mini-split. I'm also happy that Ray is monitoring it and providing u...
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Ray is a wonderful service person He's knowledgeable, punctual and personable. He has good, funny jokes too. He explains in detail what he will be doing and answers questions freely. I love my mini-split. I'm also happy that Ray is monitoring it and providing us outstanding service.
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By Mr. Albert H. on 09/28/19
Very happy with crew and results. They were sensitive to my requests and the result was very good.

By diane m. on 09/27/19
Jerry did a great job installing our system. Explained clearly how it works, polite, reliable, excellent clean up.

By Adam L. on 09/26/19
No complaints, the system was installed on time and very professionally. Jeff and Ivan were very friendly and took the time to give us different options on the positioning of piping, units, etc. Paul, who quoted our system, and everyone else in the office were al...
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No complaints, the system was installed on time and very professionally. Jeff and Ivan were very friendly and took the time to give us different options on the positioning of piping, units, etc. Paul, who quoted our system, and everyone else in the office were also extremely helpful in helping us get our home energy audit and apply for a HEAT loan.
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By Susan on 09/24/19
I called this office in thinking I was at the right Company that could answer my questions concerning filters on my new HVAC unit. However, I was not at the right Company for this particular make of unit. The Lady that answered the phone stated they did not servi...
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I called this office in thinking I was at the right Company that could answer my questions concerning filters on my new HVAC unit. However, I was not at the right Company for this particular make of unit. The Lady that answered the phone stated they did not service this Brand but since my question was relatively simple, she thought, maybe one of the Technicians could lead me in the right direction. I ended up speaking to Mike H. and he went out of his way to help me. I really want to thank this Company for their gracious Customer Service, even when it is not one of their Customers. We need a lot more Companies like this today. Good Job. Thank you, N.E.T.R., LLC,85 Flagship Drive, Unit E, North Andover, MA 01845
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By Lynn C. on 09/24/19
Ray was just here inspecting the units. He's very good and knowledgeable. I've found all the NETR team to be excellent!

By Alan M. on 09/19/19
The NETR installer, Jerry, was excellent. He was thorough, efficient, and communicative. He explained clearly the decisions we needed to make, did a fine job of installing the system, and explained clearly how it worked.

By Sandy H. on 09/19/19
N.E.T.R. Installed our new ductless A/C and heat pump units recently. The entire operation was very professional and responsive. Ivan B. And Christian F. Who performed the installation work were here on time every day, were courteous, worked hard, and solved all pr...
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N.E.T.R. Installed our new ductless A/C and heat pump units recently. The entire operation was very professional and responsive. Ivan B. And Christian F. Who performed the installation work were here on time every day, were courteous, worked hard, and solved all problems encountered. They did an excellent job over the 3 day install process. They cleaned up after each day and made sure that everything worked at the end before they left. I would recommend NETR and these guys very highly to anyone who is interested in this type of system.
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By Joseph U. on 09/16/19
Everyone connected with the job and installation were both professional and courteous.

By Katrina A. on 09/16/19
Ray is genuinely a good guy and a very knowledgeable service person. His work is thorough and meticulous, and he explains everything that he does. I'm happy to commend him with a review! Plus-- he is a dog lover, and my two mutts are keen judges of character...
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Ray is genuinely a good guy and a very knowledgeable service person. His work is thorough and meticulous, and he explains everything that he does. I'm happy to commend him with a review! Plus-- he is a dog lover, and my two mutts are keen judges of character. Ray passes--with honors--every year he comes down for our annual service, 4-paws up.
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By Matt A. on 09/13/19
Brian and Terry were excellent. They were on time, articulate, and made sure I understood the product. Great work!
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Select any employee to see all their reviews.

Ray F
6 Years
Rating:
(33 total reviews)
Cesar L
Rating:
(29 total reviews)
Paul V
Rating:
(27 total reviews)
Steve D
17 Years
Rating:
(24 total reviews)
Matthew C
1 Year
Rating:
(17 total reviews)
Kris U
24 Years
Rating:
(15 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Brian B has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
73 total reviews
I have been in the HVAC industry for 25 years, in my off time I enjoy spending time with my family, I play ice hockey regularly and I have been active in coaching youth hockey for the past 10 years.
By Katherine H. on 05/04/18
You get what you pay for ... not the cheapest, but truly the best. We had three Sanyo mini-splits that were on their last legs when we closed on our condo last May, and decided that it was time to upgrade to new Mitsubishi units. I found N.E.T.R. based on Mitsub...
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You get what you pay for ... not the cheapest, but truly the best. We had three Sanyo mini-splits that were on their last legs when we closed on our condo last May, and decided that it was time to upgrade to new Mitsubishi units. I found N.E.T.R. based on Mitsubishi's website. These guys know mini-splits -- that's essentially all that they do and they've seen it all. I called them on a Wednesday and had a walk-through and quote in hand by the next day. Jimmy walked me through our options, and since our job was a bit more complicated (5th floor in a historic building with no elevator), he came back a few days later with one of the company's experts Adam to make sure that the job was planned correctly. Our install was about two weeks later with Brian and Jawon. Incredibly patient and professional -- they tested everything and even showed things about the old units that had caused them to wear out sooner than expected. (Someone who used to live in our unit had been running the AC with the windows open, which caused so much condensation that part of the old unit had rusted!) Overall, great experience. Could not recommend them more.
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By Rick N. on 05/02/18
Jerry, Brian and Jawan did an outstanding job. They worked very well as a team. They completed the installation of the system in one day. You could not ask for a better experience.

By Gail N. on 04/25/18
We had our Mitsubishi air conditioner installed today by Brian B. He did an excellent job with the installation and was very respectful of my house as it was a rainy day and he had to keep going up and down the stairs. The unit works perfectly, and we are very happ...
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We had our Mitsubishi air conditioner installed today by Brian B. He did an excellent job with the installation and was very respectful of my house as it was a rainy day and he had to keep going up and down the stairs. The unit works perfectly, and we are very happy to have it ready for the warm weather. He made sure we understood how to operate it and went over the paperwork with us so we could apply for the rebate.
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By Patrick R. on 04/06/18
From sales to install, these guys were absolutely phenomenal. As a 3rd story condo that required 4 indoors units, roof penetrations, and crane work, it was not an easy project. I have worked with many contractors, but Brian, Ivan, and Garrett were by far the best. ...
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From sales to install, these guys were absolutely phenomenal. As a 3rd story condo that required 4 indoors units, roof penetrations, and crane work, it was not an easy project. I have worked with many contractors, but Brian, Ivan, and Garrett were by far the best. They were always on time and paid extremely close attention to detail as if it was their own home. The team took zero shortcuts, and I couldn't be happier. A
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By Jason G. on 04/01/18
Professional, on-time, courteous. Did the work, took the time to explain everything after. Happy to recommend to others!

By Amy B. on 03/30/18
The guys from NETR were terrific. Jeff, Jawon and Brian did a great job with the installation, kept and left everything neat and clean, and were professional and easy to have in the house. The units look great and are so quiet. Chip was very helpful getting it all ...
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The guys from NETR were terrific. Jeff, Jawon and Brian did a great job with the installation, kept and left everything neat and clean, and were professional and easy to have in the house. The units look great and are so quiet. Chip was very helpful getting it all started and accommodating my needs.
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By Amy B. on 03/30/18
The guys from N.E.T.R. were awesome. Jeff, Jawon and Brian did a great job installing my two units, kept everything neat and claen, and were entirely professional and easy to have in the house. Chip was very helpful in explaining everything and accommodating my s...
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The guys from N.E.T.R. were awesome. Jeff, Jawon and Brian did a great job installing my two units, kept everything neat and claen, and were entirely professional and easy to have in the house. Chip was very helpful in explaining everything and accommodating my somewhat difficult needs. I love these units too. They look great and are nearly silent. Way better than window air conditioners.
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By Mr. Robert M. on 03/23/18
Chip is the man. The workers were very nice. We are very happy with the work that was done.

By Stephen D. on 03/09/18
Great company to work with sales and service people very polite and courteous. Very prompt on time. I would recommend them to anyone that asked me

By Michael B. on 03/02/18
I've been doing construction in my home for 14 months straight NETR workers are the best it was a pleasure and easy to work with them very clean and professional unbelievable job. I want to give thanks to Ivan and Brian for a great job well done from beginning to end thank you.

By Mary M. on 01/09/18
The NETR Inc team that came to install my equipment (Brian and Jawan) was on time, tidy, and very professional. They had to deal with some pretty challenging outdoor site issues because of our recent snow, but they didn't complain at all. They cleaned up every spot...
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The NETR Inc team that came to install my equipment (Brian and Jawan) was on time, tidy, and very professional. They had to deal with some pretty challenging outdoor site issues because of our recent snow, but they didn't complain at all. They cleaned up every spot they touched, and everything was completed perfectly to spec. And when explaining the tech, they were knowledgable and enthusiastic about it. I already like this system for heating, can't wait for it to help me out in hot weather too. I completed this through Somerville's HeatSmart/CoolSmart program and I got great value, good guidance, and great rebates as well as reducing my carbon footprint. Pleased on every front.
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By diane debono s. on 12/08/17
The NETR guys who did my installation are great. They arrived early; were knowledgeable & friendly; did the job well & cleaned up after themselves.

By Carolyn L. on 12/06/17
Consultation to purchase: We had a very smooth experience - just a couple of weeks between getting our free consultation (Chip was very clear and easy to understand - he explained everything really well.) to having the units installed and functioning. Installation:...
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Consultation to purchase: We had a very smooth experience - just a couple of weeks between getting our free consultation (Chip was very clear and easy to understand - he explained everything really well.) to having the units installed and functioning. Installation: Brian B. & Ivan were terrific. They were prompt and efficient, and they let us know what to expect each day. They were courteous and communicated really well. They worked pretty quietly, were very considerate, and were extra careful to keep noise and dust/mess to a minimum. They actually may have left the place cleaner than they found it! The units are quieter than I expected, and the team did a great job coming up with a solution that worked for us!
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By David G. on 12/02/17
Great service from start to finish. Jimmy, Adam, Brian, Jeff, Ryan, Ivan-an all star team.

By Mr. & Mrs. H. on 11/25/17
Great project all around from sales, front office, to installation.

By David A. on 11/18/17
NETR's team has been very professional. Brian B., Ryan and Ivan completed the install of a five-head heat pump system on schedule with no surprises. The office staff completed the warranty paperwork and rebate forms and the field team led by Brian was excellent. Th...
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NETR's team has been very professional. Brian B., Ryan and Ivan completed the install of a five-head heat pump system on schedule with no surprises. The office staff completed the warranty paperwork and rebate forms and the field team led by Brian was excellent. The system has only been run in heating mode so far, as it is not cooling season now, so I cannot review all of the system operations but I was very pleased with the company.
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By Roseanne B. on 11/15/17
Absolutely the best workers I've ever had in my home. Efficient, neat, polite. Did what they were supposed to do and did it well. Would refer and use these services again>

By Mr. & Mrs. H. on 11/15/17
Brian, Matthew and James were terrific! Brian & Matthew did th einstallation while I was recovering from hip Surgery.-They were most thoughful & very pleasant while here!

By Richard A. on 11/07/17
We've had work done by N.E.T.R. over the past 10 years (install, service, etc). This year we upgraded our system and worked with the firms owner to make certain our plans were practical and workable. Mike Capuccio, the owner, came to our place and reviewed our pl...
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We've had work done by N.E.T.R. over the past 10 years (install, service, etc). This year we upgraded our system and worked with the firms owner to make certain our plans were practical and workable. Mike Capuccio, the owner, came to our place and reviewed our plans with us. He offered suggestions and within 3 days provided a quotation that was easily within our budget. The following week the newer system was installed by Brian B. and his assistant Jawan. They reported early and had all the needed equipment to complete the job. Hard workers, mindful of our living quarters and very pleasant. We were very pleased with their efforts and especially happy with the units we selected. It would make life so much easier if all equipment/service firms were so easy and effective to deal with.
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By Brad B. on 10/26/17
My entire experience with NETR was great, but I was particularly impressed with the people who installed my unit. Brian B & Ivan were fast, efficient, knowledgable, helpful and extremely friendly (especially to our 3 y.o. who not only had to know what every tool an...
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My entire experience with NETR was great, but I was particularly impressed with the people who installed my unit. Brian B & Ivan were fast, efficient, knowledgable, helpful and extremely friendly (especially to our 3 y.o. who not only had to know what every tool and piece of equipment was, but wanted to touch everything and do all the work himself). Great job, guys!
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