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By Michael B. on 06/18/19
The service was excellent. Ray came and cleaned all units; he took his time cleaning them. He is very professional and he was able to answer our questions. I highly recommend him!!

By Chuck P. on 06/15/19
We worked with N.E.T.R. to install ductless AC (mini-splits) in four areas of our 100-year-old house. We were very impressed by Jerry, Jason and Ivan's professionalism, speed and efficiency (even during a day of heavy rain), and by how neat and clean the work area ...
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We worked with N.E.T.R. to install ductless AC (mini-splits) in four areas of our 100-year-old house. We were very impressed by Jerry, Jason and Ivan's professionalism, speed and efficiency (even during a day of heavy rain), and by how neat and clean the work area was when they were finished. During the site visit and estimating process, Chip was also very knowledgeable and responsive. N.E.T.R. wasn't the cheapest vendor we interviewed, but they inspired a lot of confidence throughout the process. We were impressed by their knowledge and ability to problem-solve. We're glad we chose them.
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By Caryn H. on 06/14/19
N.E.T.R. is a great company to do business with. They did an excellent job. The installation team, Steve, Matt, Terry, and Jerry were great: punctual, efficient, pleasant, and neat. Steve carefully explained how to operate the equipment. I would highly recommend th...
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N.E.T.R. is a great company to do business with. They did an excellent job. The installation team, Steve, Matt, Terry, and Jerry were great: punctual, efficient, pleasant, and neat. Steve carefully explained how to operate the equipment. I would highly recommend this company for residential air conditioning/ heating services.
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By Caryn H. on 06/14/19
NETR, INC. Is a great company to do business with. The technicians who installed our air conditioning/heating units Steve, Terry, Matt, and Jerry, were punctual, efficient, pleasant. Steve thoroughly explained how to operate the equipment. I would highly recommend this company.

By Steven R. on 06/13/19
no comment

By Stephen F. on 06/11/19
Brian B and his team did a great job installing our new Ductless Cooling and Heating System. They arrived as planned and finished within the time they projected. They were all professional and respectful of us and our home. Plus, they took the time to thoroughly ex...
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Brian B and his team did a great job installing our new Ductless Cooling and Heating System. They arrived as planned and finished within the time they projected. They were all professional and respectful of us and our home. Plus, they took the time to thoroughly explain the system and how we should operate it. Thank you Stephen
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By Siri N. on 06/07/19
Very professional, quick and reliable. Wonderful service!

By A. A. on 06/07/19
Ray Fitzpatrick came to service our two Mitsubishi units and he did a great job.

By Lucia L. on 06/07/19
This review is about Ray Fitzgerald who came to clean my Mr. Slim units (5 of them) and 2 Condensers. I’ve had these for 7 years and this is the first time that someone has thoroughly cleaned them (top to bottom). The previous technicians never bothered to open...
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This review is about Ray Fitzgerald who came to clean my Mr. Slim units (5 of them) and 2 Condensers. I’ve had these for 7 years and this is the first time that someone has thoroughly cleaned them (top to bottom). The previous technicians never bothered to open up the whole units and really get in there. All they did was wash the filters. There was mold and a lot of dirt, which had been there a while, even though we have these cleaned every year. In my estimation, I have spent close to $2,000 to have this clean-up done since 2012 ... it’s not cheap, believe me. Ray took special steps to thoroughly clean everything. He was great. He is also a very nice man ... he kept me and my sister in stitches telling us a few corny jokes (don’t quit your day job, Ray ... just kidding). I advise NETR, Inc. to have Ray train all the other technicians on how to do a better job when they clean other customers’ units ... I am sure that there are others who have had a similar experience. Thank you, Ray ...I’m glad that there are still good, decent people like you out there who take pride in doing their jobs correctly.
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By Dominick J. on 05/29/19
Ray was faced with what should have been the routine jobs of servicing our Daikin air conditioner and replacing a defective part. However, Daikin is not designed for ease of servicing, and I was impressed how persistent Ray was in making sure the job got done. In e...
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Ray was faced with what should have been the routine jobs of servicing our Daikin air conditioner and replacing a defective part. However, Daikin is not designed for ease of servicing, and I was impressed how persistent Ray was in making sure the job got done. In effect, instead of this being routine, Ray was re-building one of our units from a heap of parts. I am very glad that Ray stuck at it, and would not recommend Daikin in the future because I could see what Ray had to get through.
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By Sangmook L. on 05/28/19
From initial consultation to completion, NETR is the best company I've dealt with. Cesar and Christian spent three days to make sure everything was installed properly and functioning as they should be. Derek helped with electrical work and was very pleasant to dea...
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From initial consultation to completion, NETR is the best company I've dealt with. Cesar and Christian spent three days to make sure everything was installed properly and functioning as they should be. Derek helped with electrical work and was very pleasant to deal with, as well. They were really efficient and professional. I had Kumo station installed on last day and Cesar was really patient and exceptinally thorough. If you want ductless air conditioning, talk to NETR. You will be very very satisfied. Thank you all at NETR!!!
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By Joan R. on 05/22/19
Ivan and Jawon were excellent and very thorough. This company did a fabulous job from responding to our inquires immediately and wonderful follow through. We highly recommendation them as well ans Ivan and Jawon.

By Carl S. on 05/21/19
When it finally all happened after some unexpected delays on our part to get necessary electrical service upgrades, the NETR crew was on time, intelligent, considerate, and paid attention to details. Perfectly professional and with a camaraderie that could only be ...
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When it finally all happened after some unexpected delays on our part to get necessary electrical service upgrades, the NETR crew was on time, intelligent, considerate, and paid attention to details. Perfectly professional and with a camaraderie that could only be there if they all trust each other's competence; led by Jeff D., the 3 - 4 man crew managed to get everything done in the allotted three day installation window with time to spare. And left us with no mess to clean up other than a little plaster dust that the subcontractor electrician (otherwise neat & tidy) left behind. Seriously, I wouldn't hesitate to recommend the crew, the subcontractor electrician, and NETR office team backing them up -- all very organized and competent -- right down to the detail of asking me for an honest review! Since they were all nice enough to deserve some praise, here it is.
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By Michaela C. on 05/20/19
Jimmy & Jeff were wonderfully helpful, attentive and knowledgeable in the installation process. They made sure to be patient when explaining the ins and outs of the product!

By Patricia C. on 05/13/19
Ray Fitzpatrick came from N.E.T.R. to perform spring cleaning and check of an A/C -Mitsubishi Mr. Slim. Ray was personable and polite and thorough in everything he did. My A/C needs new filters, since the old are somewhat worn and falling apart. Since he did not ha...
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Ray Fitzpatrick came from N.E.T.R. to perform spring cleaning and check of an A/C -Mitsubishi Mr. Slim. Ray was personable and polite and thorough in everything he did. My A/C needs new filters, since the old are somewhat worn and falling apart. Since he did not have any in his truck, it was decided that they would be mailed to me and I will install them myself. Since I have removed and installed these several times, I will be able to install them myself. I will need to be billed for these.Ray was not satisfied until everything was planned and I understood what would be happening. Thanks to Ray!
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By Julia R. on 05/12/19
NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on th...
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NETR did a great job installing our ductless A/C units - they worked with us to design the installation and double-checked that all units were in a place we would be happy with. Installation was smooth and easy and we appreciated the brief tutorial at the end on the unit function/maintenance/remote control use.
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By Mike H. on 05/06/19
Ray arrived on time,looking neat and very courteous,,he explained what he was going to do,and showed me a problem area and how to avoid this in the future.Ray is an asset to NETR. Mike Hobbs

By Birute S. on 05/05/19
I am pleased ro give you a top rating for the BBB.

By ROBERT P. on 05/03/19
Working with NETR has been a pleasure from the start. Very professional and knowledgeable. The mini-split installation done by Jeff, Ceaser, and Christian was excellent, neat, and fast! The guys were great, we don't have one complaint. Highly recommended.

By Emily M. on 05/02/19
The whole N.E.T.R. team is wonderful! We got the estimate before Paul even left, follow up was clear and consistent, and the work was scheduled super quickly. Ceaser and Christian were really helpful, informative, and just super nice. They event put together the pa...
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The whole N.E.T.R. team is wonderful! We got the estimate before Paul even left, follow up was clear and consistent, and the work was scheduled super quickly. Ceaser and Christian were really helpful, informative, and just super nice. They event put together the paperwork for the Mass Save rebate (including addressing and stamping the envelope!). I'm very happy with the work and will be using N.E.T.R. again - and recommending them to everyone!
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Select any employee to see all their reviews.

N.E.T.R. Team
Rating:
130 total reviews!
Jeremiah O
3 Years
Rating:
118 total reviews!
Ryan S
5 Years
Rating:
(80 total reviews)
Adam H
10 Years
Rating:
(74 total reviews)
Brian B
25 Years
Rating:
(65 total reviews)
Ivan b
3 Years
Rating:
(64 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at N.E.T.R. Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Alana C has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
47 total reviews
I have been in the HVAC business for 13 years between customer service and Installation Coordinating. When I am not scheduling installations or finalizing paperwork, I enjoy spending time with my family and my mother.
By Robert & Janice M. on 03/29/19
Every member of the team was professional, courteous ,and responsive to our questions and concerns. From the beginning , it was evident we were working with a thoroughly reliable company. We received a same-day quote and an installation the following week. At ou...
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Every member of the team was professional, courteous ,and responsive to our questions and concerns. From the beginning , it was evident we were working with a thoroughly reliable company. We received a same-day quote and an installation the following week. At our home, they arrived on time and worked efficiently. They explained everything as they went along and took great care to clean up any debris. At the end of the process, they tried out each unit and we were shown how to use the remotes . We couldn't be more pleased and would highly recommend N.E.T.R.
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By Mr. & Mrs. M. on 12/02/18
Jeff, Cesar and Ivan were allgreat during the install. Chip and Adam did a solid job pre-install. Alana & Eleni were a pleasure to talk/email with. You guys have a solid business. We're very happy we chose N.E.T.R.

By Greg S. on 10/26/18
Couldn't be happier with the installation and performance of our mini split system. Our house is nice and warm and looking forward to using A/C in the summer. From the sales tech to the installation process -- the entire NETR team was professional top to bottom. Th...
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Couldn't be happier with the installation and performance of our mini split system. Our house is nice and warm and looking forward to using A/C in the summer. From the sales tech to the installation process -- the entire NETR team was professional top to bottom. Thank you Chip, Adam, Alana, Matt, Steve, and Caesar.
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By Mr. & Mrs. M. on 11/01/17
All the workers were great. Alana and Jimmy were great too! Thank you!

By patty on 07/24/17
We recently had a mini split AC unit installed. NETR was very helpful from the first contact, to the sales people and the installation. Very courteous and professional in all areas.

By Frank B. on 04/04/17
Very pleased with the level and quality of work by all

By Barbara P. on 02/14/17
We found everyone we contacted in person, or on the phone, professional, knowledgeable, courteous, and concerned about doing the best job for the customer

By James & Janice C. on 12/13/16
Outstanding job in all respects, from the phone contact person, to salesperson (Chip) to installation, and follow up. Excellent quality product at reasonable price. Very pleased overall & recommended your company to a close friend who alsoused your company and is a...
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Outstanding job in all respects, from the phone contact person, to salesperson (Chip) to installation, and follow up. Excellent quality product at reasonable price. Very pleased overall & recommended your company to a close friend who alsoused your company and is also pleased with the results
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By Felix Rieper & Lauren B. on 11/30/16
Outstanding job overall. Everyone showed up at 8 am as agreed every morning and quality of the work was very good. Worker's were very responsive to suggestions and changes and concerned about the look of the project-well done!

By Maureen C. on 11/25/16
I definitely will recommend N.E.T.R. to others. I love my split system. Russell was so patient with questions. My team was outstanding. The woman in the office were also so helpful, courteous-great customer service. So sorry i'm late returing this form. I did the o...
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I definitely will recommend N.E.T.R. to others. I love my split system. Russell was so patient with questions. My team was outstanding. The woman in the office were also so helpful, courteous-great customer service. So sorry i'm late returing this form. I did the online survey. Jerry, Steve, and Jeff were outstanding.
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By Amy R. on 11/22/16
The installers were very professional-Please take note of that and I hope they can be rewarded for theirexceptional work. The office was also very easy to work with and very helpful. Thanks again to all involved for a great install!

By Joseph & Maryann C. on 11/11/16
Our only complaint is with the sales person-Russ. He sold us a unit that was not adequate for our space and would not return our calls. The company made right for his wrongs quickly & efficiently. I can not say enough about the workers. They were knowledgeable, ple...
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Our only complaint is with the sales person-Russ. He sold us a unit that was not adequate for our space and would not return our calls. The company made right for his wrongs quickly & efficiently. I can not say enough about the workers. They were knowledgeable, pleasant, and clean. We are very satisfied with our air conditioning and would recommend the company highly. Thank you
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By Mr. & Mrs. U. on 11/11/16
We appreciated the quality of professionalism by all the N.E.T.R., workers. Our experience was very positive and we couldn't be happier

By Katrina A. on 11/08/16
From my first contact with Chip to the last goodbye from Jerry and his crew, the NETR group was a breath of fresh air in this crazy world. They really, honestly love their jobs with NETR, citing the head of the company as a big reason. (That counts a LOT when I'm ...
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From my first contact with Chip to the last goodbye from Jerry and his crew, the NETR group was a breath of fresh air in this crazy world. They really, honestly love their jobs with NETR, citing the head of the company as a big reason. (That counts a LOT when I'm looking for a company to work with.) Beyond that, though, the installation guys were machines! My husband and I were astonished at their incredible skill and speed. It took 3 days to complete--incredible. With Chip's assistance (make no mistake, this was no "sales job"), we had a split-ductless cooling and heating system put in. (Yup, green tech), to augment a very old heating system, and to cool/dehumidify in the summer. And Chip was right: It works great!
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By Alan B. on 10/25/16
Everything went great. Team was friendly, attentive, and did an awesome job. Sales team helped with rebate post-installation. Couldn't be happier

By William P. on 10/21/16
Pleased with service

By John C. on 10/17/16
Overall an excellent experience from intial meeting with Chip, The 2 installers were awesome and even oner Mike called me with a question about the installation

By Andrew P. on 10/12/16
We thought the men were polite, kind, and thoughtful wile working in our home

By Barry B. on 10/12/16
Fantastic service and installation. Love the equipment-had a great "cooling" summer, now enjoying the heat pump!

By Diane D. on 10/10/16
You were great to work with! I am recommending you to mmy friends
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