CALL TO SCHEDULE
781-933-6387
By Marisol A. on 10/10/19
I scheduled maintenance service for my AC/Heating units. Ryan S got here on time, he was courteous and polite. He spent several hours doing thorough cleaning of units and compressor. He was careful when he moved furniture and moved it back in when he finished. He...
(View More)
I scheduled maintenance service for my AC/Heating units. Ryan S got here on time, he was courteous and polite. He spent several hours doing thorough cleaning of units and compressor. He was careful when he moved furniture and moved it back in when he finished. He also put a plastic cover on his shoes to step into the house. Payment process was fast and easy. Before leaving he explained to me all he had done. A very good service provided by knowledgeable technician.
(View Less)

By Norman & Roberta W. on 10/10/19
Very good service and expertise.

By Earl G. on 10/07/19
Service Tech Ryan S showed up on time and was courteous and professional. He represented NETR well. It was a service call for my mini-split. There were no issues. He cleaned the filter. My unit is ready to go for next year.

By Michael M. on 10/04/19
Ray was on time, personable, professional and did an excellent job cleaning and servicing our Mitsu unit -- an altogether satisfying visit. Couldn't ask for better.

By Karen J. on 10/02/19
Ray is a wonderful service person He's knowledgeable, punctual and personable. He has good, funny jokes too. He explains in detail what he will be doing and answers questions freely. I love my mini-split. I'm also happy that Ray is monitoring it and providing u...
(View More)
Ray is a wonderful service person He's knowledgeable, punctual and personable. He has good, funny jokes too. He explains in detail what he will be doing and answers questions freely. I love my mini-split. I'm also happy that Ray is monitoring it and providing us outstanding service.
(View Less)

By diane m. on 09/27/19
Jerry did a great job installing our system. Explained clearly how it works, polite, reliable, excellent clean up.

By Adam L. on 09/26/19
No complaints, the system was installed on time and very professionally. Jeff and Ivan were very friendly and took the time to give us different options on the positioning of piping, units, etc. Paul, who quoted our system, and everyone else in the office were al...
(View More)
No complaints, the system was installed on time and very professionally. Jeff and Ivan were very friendly and took the time to give us different options on the positioning of piping, units, etc. Paul, who quoted our system, and everyone else in the office were also extremely helpful in helping us get our home energy audit and apply for a HEAT loan.
(View Less)

By Susan on 09/24/19
I called this office in thinking I was at the right Company that could answer my questions concerning filters on my new HVAC unit. However, I was not at the right Company for this particular make of unit. The Lady that answered the phone stated they did not servi...
(View More)
I called this office in thinking I was at the right Company that could answer my questions concerning filters on my new HVAC unit. However, I was not at the right Company for this particular make of unit. The Lady that answered the phone stated they did not service this Brand but since my question was relatively simple, she thought, maybe one of the Technicians could lead me in the right direction. I ended up speaking to Mike H. and he went out of his way to help me. I really want to thank this Company for their gracious Customer Service, even when it is not one of their Customers. We need a lot more Companies like this today. Good Job. Thank you, N.E.T.R., LLC,85 Flagship Drive, Unit E, North Andover, MA 01845
(View Less)

By Lynn C. on 09/24/19
Ray was just here inspecting the units. He's very good and knowledgeable. I've found all the NETR team to be excellent!

By Alan M. on 09/19/19
The NETR installer, Jerry, was excellent. He was thorough, efficient, and communicative. He explained clearly the decisions we needed to make, did a fine job of installing the system, and explained clearly how it worked.

By Sandy H. on 09/19/19
N.E.T.R. Installed our new ductless A/C and heat pump units recently. The entire operation was very professional and responsive. Ivan B. And Christian F. Who performed the installation work were here on time every day, were courteous, worked hard, and solved all pr...
(View More)
N.E.T.R. Installed our new ductless A/C and heat pump units recently. The entire operation was very professional and responsive. Ivan B. And Christian F. Who performed the installation work were here on time every day, were courteous, worked hard, and solved all problems encountered. They did an excellent job over the 3 day install process. They cleaned up after each day and made sure that everything worked at the end before they left. I would recommend NETR and these guys very highly to anyone who is interested in this type of system.
(View Less)

By Joseph U. on 09/16/19
Everyone connected with the job and installation were both professional and courteous.

By Katrina A. on 09/16/19
Ray is genuinely a good guy and a very knowledgeable service person. His work is thorough and meticulous, and he explains everything that he does. I'm happy to commend him with a review! Plus-- he is a dog lover, and my two mutts are keen judges of character...
(View More)
Ray is genuinely a good guy and a very knowledgeable service person. His work is thorough and meticulous, and he explains everything that he does. I'm happy to commend him with a review! Plus-- he is a dog lover, and my two mutts are keen judges of character. Ray passes--with honors--every year he comes down for our annual service, 4-paws up.
(View Less)

By Matt A. on 09/13/19
Brian and Terry were excellent. They were on time, articulate, and made sure I understood the product. Great work!

By Wendy W. on 09/12/19
Ray did the annual maintenance on our Daikin units - he was prompt, efficient, and knowledgable. He pointed out a repair item I would not have known about and arranged for a solution before he left. Very professional and got the job done well.

By Charles M L. on 09/09/19
After having my Mitsubitchi system for 2 years and calling in two other companies (not NETR), Ray, who is with NETR finally fixed a problem I had been having. In addition he is very pleasant to work with ( even fun) and I highly recommended his service.

By Paul h. on 09/06/19
Knowledgeable, efficient and friendly--very professional. Will look forward to having them back for the second installation.

By Mike C. on 08/30/19
NETR team was fantastic. Two days of hard work. Everyone was competent and friendly and accommodating to change orders. Couldn't ask for better.

By Tarik Y. on 08/28/19
Brian B and his crew did an excellent job. They were very professional, and friendly and courteous. I think they did a top quality job installing my mini split system. In addition I recommend NETR for AC work. They are a professional company. They charge a reasonab...
(View More)
Brian B and his crew did an excellent job. They were very professional, and friendly and courteous. I think they did a top quality job installing my mini split system. In addition I recommend NETR for AC work. They are a professional company. They charge a reasonable price and deliver a really solid team of professionals to do the work.
(View Less)

By Ryan C. on 08/26/19
Installation was clean and done in a timely fashion. Jeff answered all of my questions along the way and made sure that I knew how to use the equipment before he left. I would recommend this company to a family member or friend.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
781-933-6387

Select any employee to see all their reviews.

N.E.T.R. Team
Rating:
149 total reviews!
Jeremiah O
3 Years
Rating:
124 total reviews!
Ryan S
5 Years
Rating:
(82 total reviews)
Adam H
10 Years
Rating:
(75 total reviews)
Ivan b
3 Years
Rating:
(74 total reviews)
Brian B
25 Years
Rating:
(73 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
781-933-6387

Customer service is always a top priority at N.E.T.R. Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
781-933-6387
Adam H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
75 total reviews
Adam is 34 years old. He is a husband, son, and soon-to-be dad. He loves reggae music , Aruba and his dog.
By Mike C. on 08/30/19
NETR team was fantastic. Two days of hard work. Everyone was competent and friendly and accommodating to change orders. Couldn't ask for better.

By Mr. & Mrs. M. on 12/02/18
Jeff, Cesar and Ivan were allgreat during the install. Chip and Adam did a solid job pre-install. Alana & Eleni were a pleasure to talk/email with. You guys have a solid business. We're very happy we chose N.E.T.R.

By Greg S. on 10/26/18
Couldn't be happier with the installation and performance of our mini split system. Our house is nice and warm and looking forward to using A/C in the summer. From the sales tech to the installation process -- the entire NETR team was professional top to bottom. Th...
(View More)
Couldn't be happier with the installation and performance of our mini split system. Our house is nice and warm and looking forward to using A/C in the summer. From the sales tech to the installation process -- the entire NETR team was professional top to bottom. Thank you Chip, Adam, Alana, Matt, Steve, and Caesar.
(View Less)

By Lynn N. on 01/05/18
Paul Varonakis was excellent, thoroughly answering emails and being patient through delays or our end. The whole team was great. Jerry. Jawon,brian, and the electrician, and adam led the work well,even jumping in for a sick crew member.

By David G. on 12/02/17
Great service from start to finish. Jimmy, Adam, Brian, Jeff, Ryan, Ivan-an all star team.

By Paul M. on 11/13/17
Workers were very good to work woth and had to re-run a couple of lines and did so pleasantly.

By Patricia L. on 10/23/17
This is my 2nd install job for the ductless/ heat pumps. I had a job done at summer home(cottage) that I wanted to prolong my stay within heat. Jerry & Ivan were a great team and i called them the "A-Team". I also got a call prior to the install by Adam who called ...
(View More)
This is my 2nd install job for the ductless/ heat pumps. I had a job done at summer home(cottage) that I wanted to prolong my stay within heat. Jerry & Ivan were a great team and i called them the "A-Team". I also got a call prior to the install by Adam who called to discuss the install and details which was great.
(View Less)

By Mr. & Mrs. C. on 09/23/17
The team working on the installation was wonderful!

By Colin B. on 08/11/17
NETR, Inc. installed a new ductless heating/ac system in our home. They could not have been more professional. They were neat and clean. They finished the job quickly with little disturbance to our lives as could be expected under the circumstances. Adam H, Jeff D,...
(View More)
NETR, Inc. installed a new ductless heating/ac system in our home. They could not have been more professional. They were neat and clean. They finished the job quickly with little disturbance to our lives as could be expected under the circumstances. Adam H, Jeff D, Ryan S, and the rest of the crew were friendly and courteous and helpful with all aspects of the project. Thanks!
(View Less)

By Ben L. on 07/31/17
Very professional crew, arrived on time, protected floors, cleaned up well after the job, explained all the workings.

By Andrew A. on 07/24/17
Good Job! Very happy with installation.

By Javedan F. on 07/19/17
Adam and his team showed up on time, installed our system despite the rainy weather and performed an excellent job. Once the system was up and running it has performed exactly as Adam promised it would, no embellishments with realistic expectations. Rarely write a...
(View More)
Adam and his team showed up on time, installed our system despite the rainy weather and performed an excellent job. Once the system was up and running it has performed exactly as Adam promised it would, no embellishments with realistic expectations. Rarely write a review, but this is a team that deserves a thank you from our family.
(View Less)

By Laura D. on 07/04/17
The N.E.T.R., rep that we worked with, James Smithell, was excellent!He answered all of our questions and was very quick getting back to us, and helping us with everything we needed! A+. Also the three workers who came out to install were very respectful and nice t...
(View More)
The N.E.T.R., rep that we worked with, James Smithell, was excellent!He answered all of our questions and was very quick getting back to us, and helping us with everything we needed! A+. Also the three workers who came out to install were very respectful and nice to talk to . Overall we are very pleased with everything! Thank you!
(View Less)

By George K. on 06/29/17
The installation was excellent - prompt ,efficient courteous well explained. The only problem was that the unit was wired into the electric panel of the other Condo. When I notified NETR, the electrician- Dave- came the next day and fixed it perfectly. We are lo...
(View More)
The installation was excellent - prompt ,efficient courteous well explained. The only problem was that the unit was wired into the electric panel of the other Condo. When I notified NETR, the electrician- Dave- came the next day and fixed it perfectly. We are looking forward to a cool summer.
(View Less)

By Stephen Perkins & Phyllis G. on 06/28/17
NETR did a great job from start to finish. Jimmy took the time to convince us about the product and the company. The install crew - Jerry, Adam, Jeff, TIm and Matt C - were as professional as Jimmy promised. The crew was here early, was polite and pleasant to deal ...
(View More)
NETR did a great job from start to finish. Jimmy took the time to convince us about the product and the company. The install crew - Jerry, Adam, Jeff, TIm and Matt C - were as professional as Jimmy promised. The crew was here early, was polite and pleasant to deal with. They worked smoothly with us as we made some slight tweaks to one of the installation positions and made sure we knew just how everything worked before they departed. Their teamwork was top notch, they protected our floors and left the work site tidy. We would highly recommend this company. Hopefully the Mitsubishi equipment will be every bit as good as the NETR team.
(View Less)

By Stephen Perkins & Phylllis G. on 06/27/17
Our experience was great from the first call, our first meeting with Jimmy and theinstallation with Jerry and crew. We got the help we needed to claim the rebates and have received just what Jimmy projected, and we were happy with our system too. Great job N.E.T.R.. Thank You.

By victoria f. on 06/21/17
For all the staff at NETR, particularly Adam, Jose, Jeff, the owner and the other two men whose names I didn't get but should be included. I cannot say enough good things about this company. The staff is professional, remarkably skilled, on time, get the job done a...
(View More)
For all the staff at NETR, particularly Adam, Jose, Jeff, the owner and the other two men whose names I didn't get but should be included. I cannot say enough good things about this company. The staff is professional, remarkably skilled, on time, get the job done and, get this, they get back to you! We had a complicated problem and the owner stopped by and figured out a way to solve it, set a date, the men arrived on time, finished. What more could one ask for. I have not dealt with a more professional company!
(View Less)

By Harris K. on 05/27/17
The installation of our mini-split air conditioning system went flawlessly, directed a very competent and personable team leader. On a rainy installation day they not only put down drop cloths along the indoor route to the three unit locations, but they also donned...
(View More)
The installation of our mini-split air conditioning system went flawlessly, directed a very competent and personable team leader. On a rainy installation day they not only put down drop cloths along the indoor route to the three unit locations, but they also donned blue cloth foot coverings when in the house. You'd have thought they were all surgeons! I guess in their specialty they are. And they followed through the whole operation with the same level of care and thoughtfulness. My wife and I were particularly impressed with the human qualities of the whole team. They were all well mannered, well spoken and obviously enjoyed working with each other. A very high caliber company!
(View Less)

By Alan S. on 05/12/17
Had the ********** Hyperheat A/C split-duct system installed with 5-zones. Totally thrilled! The entire installation team led by Adam was superb and like clockwork. Every detail was discussed and not overlooked. From the owner of the company to the crew, I was met ...
(View More)
Had the ********** Hyperheat A/C split-duct system installed with 5-zones. Totally thrilled! The entire installation team led by Adam was superb and like clockwork. Every detail was discussed and not overlooked. From the owner of the company to the crew, I was met with enthusiasm and professionalism every step of the way. Top-notch company...I highly recommend them!
(View Less)

By Alan S. on 05/12/17
Had the Mitsubishi Hyperheat A/C split-duct system installed with 5-zones. Totally thrilled! The entire installation team led by Adam was superb and like clockwork. Every detail was discussed and not overlooked. From the owner of the company to the crew, I was met ...
(View More)
Had the Mitsubishi Hyperheat A/C split-duct system installed with 5-zones. Totally thrilled! The entire installation team led by Adam was superb and like clockwork. Every detail was discussed and not overlooked. From the owner of the company to the crew, I was met with enthusiasm and professionalism every step of the way. Top-notch company...I highly recommend them!
(View Less)
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.