Zach G arrived on time to give annual service for oil furnace. I gave Zach a 10 and he gave excellent service.. Bert Urwin. Regarding the original review. My only choices were facebook or google I not a member of both which made it difficult to post a review. I think you should make it easy for customers to post a review for the people who come to our homes. Especially good ones. The initial email from you said it would only take a couple of minutes. It took me 20 minutes to go to your website and post a review. I almost gave up with frustration.
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I was charged $157 per hr for tightening a simple nut on a leak on my furnace. Technician didn't have right tools & had to remove pump on side of the burner which took extra time. I offered to give him a shorter wrench, but he ignored me. I should NOT be charged for techs who do not have necessary tools.
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Zack was wonderful to have again and he did a fine job.was polite and nice to have here.I would recommend him and your company to anyone. I also told Zack if you would be comparable to others in price for heating oil I would take you people immediately. There is such a difference whenever I call that I feel bad. Maybe you can look into this. Thankyou.
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We were somewhat disappointed in the service we received from Murray-Heutz Oil during the installation of a new oil burner at our home. First, the technicians left behind the old burner in our basement for over two weeks. Only after several calls were we able to get them to come back to remove it. Secondly, they dragged the old burner across our basement floor, and scraped it up badly. We will now need to completely repaint the floor in order to restore it to its original condition. This situation seems to have been avoidable, had they simply put down something to protect the floor, such as a tarp, or even some heavy cardboard. And, third, there was a defective valve that created a leak, and the technician had to return twice in order to correct the problem. When everything was said and done, the new burner is installed, and appears to be working correctly. Maybe all of this is just to be expected, but we think the whole process could have gone much more smoothly.
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