We renovated our old farm house and decided to add a propane fireplace. Naturally, we didn’t get around hooking it up until the week before Christmas (yup, that means guests are coming). So, fingers crossed, I called Murray-Heutz and a real person answered and said she would check on the install schedule. The long and short of it is that it was done: with tank installed, lines run, burner box connected and all systems tested... on time, quickly and very professionally. Way beyond my expectations! Before our guests! Thanks for helping us out! Sent from my iPhone
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Fair to poor rating. Estimated job at a very high price. I complained and they reduced price by $200. It's a good thing I complained. Also job site was not cleaned properly, and they failed to adequately fill gap around fill pipe leading from outside to basement. Fro the basement you see about a 1/2 inch of daylight around the fill pipe where it entered the basement. I had to fill the gap with foam insulation. Not happy with job.
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We have been with this company since 1996 and have always been treated fairly. They are professional in a friendly way and know their jobs to the fullest. We have always been totally satisfied whenever they have serviced our furnace. Christmas 2018, we woke up to a cold house - called Murray and in a short period of time the furnace provided heat again. You can always count on Murray-Hertz!
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Went to pay my bill that I had received and explained why I wasn't happy with it. A nice lady and I spoke for a few minutes and she took care of my problem. The people that work at Murray-Heutz Oil & Propane, are very nice and smart. Been with them for over 17 years and they do super work and I feel good about their work.
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