Shon was very helpful and informative at to steps we could take to keep our boiler running at maximum capacity. We hadn't had it serviced in some time and when he left it was purring like a kitten! Very polite and professional as well! Thanks Shon and Murray Oil for the great service over the years!!
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I made an appointment to get my furnace cleaned in November or December. The earliest possible date for me to get a cleaning was March 22. I took the appointment, because what else could I do? The appointment was for 7:30AM. I made special arrangements with my boss to arrive to work a little later than normal on that date. When the day finally came, I waited until approximately 7:50 for the service technician to arrive to my home. Upon asking him why he was late, he replied that he didn't want to wake me up. I was very unimpressed with this lack of punctuality and disregard for my time. The technician appeared to perform his job duties well. I have no complaints other than the lack of punctuality.
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Not sure what happened to Murray-Heutz oil, In the past had great service and they knew what they were doing.(6 years ago) I am currently the facilities director for Rumford Community Home and they have been doing basic service boiler cleaning, etc. I asked them to quote me for fuel purchasing contract based on 25,000 gallons a year! Also have renovations to hot water system to quote. I chased and chased without the decency to return my calls until I went to the board of directors before I got reaction. After chasing again I receive an email stating they will not handle my account after they left me hanging for at least four months. Sum it up, if someone called me to buy 25,000 gallons of fuel I'd be on it in a hurry! Very disappointed in Jeff Bilodeau, Doug Sanders and Dennis O'Brien of Murray-Heutz oil company.
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We renovated our old farm house and decided to add a propane fireplace. Naturally, we didn’t get around hooking it up until the week before Christmas (yup, that means guests are coming). So, fingers crossed, I called Murray-Heutz and a real person answered and said she would check on the install schedule. The long and short of it is that it was done: with tank installed, lines run, burner box connected and all systems tested... on time, quickly and very professionally. Way beyond my expectations! Before our guests! Thanks for helping us out! Sent from my iPhone
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Fair to poor rating. Estimated job at a very high price. I complained and they reduced price by $200. It's a good thing I complained. Also job site was not cleaned properly, and they failed to adequately fill gap around fill pipe leading from outside to basement. Fro the basement you see about a 1/2 inch of daylight around the fill pipe where it entered the basement. I had to fill the gap with foam insulation. Not happy with job.
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