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By Walter S. on 12/13/16
Technician knew what he was doing and solved the problem quickly. Very personable young man.

By STEVE C. on 12/09/16
(no comment)

By Navid Y. on 12/07/16
he is really experienced technician and customer satisfaction was so important to him.he spent such a long time to be able to solve the problem.

By Andrew E. on 11/30/16
Chris was at my house within an hour of me speaking to the dispatcher and was professional and personal. Chris got right to it and cleared to roots quickly and effectively. Good job done with good humour and speed - to be reccomended!

By Anita M. on 11/30/16
I was thrilled with the service received by Chris and Sherry. Both were professional and efficient. Chris explained all the options for my service and followed up on financing information. Sherry called to give me times and dates for service. I was a little confuse...
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I was thrilled with the service received by Chris and Sherry. Both were professional and efficient. Chris explained all the options for my service and followed up on financing information. Sherry called to give me times and dates for service. I was a little confused with the financing process but got through it. Chris was a little late in arriving the second time but made his way to me to get paperwork completed.
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By Terry M. on 11/29/16
Excellent service, fantastic technician, also very polite explain everything very clearly.

By Janet B. on 11/25/16
I had a big flooding issue from ongoing broken pipes and toilets and woke up very eally this morning to a major flood. Panic.!! Started to try clean the water pouring out of every where it seemed while panicking , grabbed the phone book and thought what now? Saw Mr...
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I had a big flooding issue from ongoing broken pipes and toilets and woke up very eally this morning to a major flood. Panic.!! Started to try clean the water pouring out of every where it seemed while panicking , grabbed the phone book and thought what now? Saw Mr. Rooter Plumbing and one other name and called both, Mr. Rooter Plumbing called right away. Chris M arrived quickly and came to my rescue. I found Chris to be very calm, extremely helpful, asked all of questions and most important got the job done and done very well. He guided me with what was going to happen with dealing with the insurance company and when they came to tent and dry out the house. Chris is a very calm person to deal with which is a great help when I was so stressed out. He did a great job and I was so happy with his service and the company he works for Mr. Rooter Plumbing . They are now my go to company for sure. Thank You Chris M. for your help today.Nov. 25/16. Very much appreciated.
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By MURIEL K. on 11/23/16
I had an ongoing problem with a leaking upstairs bath tub. Made an appointment for a technician ( Chad Dimmer) who promptly arrived, assessed the problem, wrote up a concise estimation, and read it over with me to make sure I understood it, and was aware a number o...
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I had an ongoing problem with a leaking upstairs bath tub. Made an appointment for a technician ( Chad Dimmer) who promptly arrived, assessed the problem, wrote up a concise estimation, and read it over with me to make sure I understood it, and was aware a number of holes would need to be cut in the living room ceiling to find, and make the repair.. I subsequently made an appointment to have the problem attended to, at my convenience. Mr. Dimmer arrived on time, made sure the area was covered with a large tarp, and set to work. The space he had to work in was extremely small, and the leak difficult to locate, but he still made an effort to do as little damage to the ceiling as possible. Chad is easy to talk to, very pleasant, and explains things very well. I would not hesitate to recommend Chad and Mr. Rooter Company to my friends.
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By David G. on 11/23/16
Chris was extremely conscientious, polite and nice to deal with. He clearly explained the issues as the job went along and the work needed and billing choices. Not the fault of Chris although the actual problem, a break in our septic line just outside the hous...
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Chris was extremely conscientious, polite and nice to deal with. He clearly explained the issues as the job went along and the work needed and billing choices. Not the fault of Chris although the actual problem, a break in our septic line just outside the house was not identified and rectified. This was due to the difficulty with getting the video line and camera into the septic pipe.. We dug out the area our selves, found where the leak was and it has been repaired. We do not consider the work done a waste as the sump lines needed to be cleaned out. We would recommend Mr. Rooter to others for plumbing work.
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By ANGIE B. on 11/18/16
very professional

By Alen K. on 11/02/16
Thank you so much Chris. Job well done...

By HENRY L. on 10/31/16
We were very happy with the prompt service, James was very helpful and courteous. Would certainly recommend Mr.Rooter to family and friends.

By Cam R. on 09/19/16
Chad fixed two taps in our basement. He was very friendly and as I was curious took the time to show me what he was doing. Probably the most fun I've ever had on a service call.

By Martha W. on 09/01/16
Our kitchen sink was clogged. My husband had tried himself to unclog it but had no success. We called Mr. Rooter and, as promised by dispatch, someone was sent to us the next morning by 9:30. We met Ryan, who was very friendly upon entering our house. He put his bo...
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Our kitchen sink was clogged. My husband had tried himself to unclog it but had no success. We called Mr. Rooter and, as promised by dispatch, someone was sent to us the next morning by 9:30. We met Ryan, who was very friendly upon entering our house. He put his booties on right away (even though I said it wasn't necessary), & evaluated the problem. Extremely kind, curious and respectful even being patient with my 8 year old daughter and her random musings. Ryan even took the time to explain the situation to my husband on the phone after he told me everything. He explained what he was doing and how he was unclogging the drain during the entire process. I am extremely pleased with Mr. Rooter and Ryan, and would highly recommend them and specifically Ryan to anyone.
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By gordon S. on 08/23/16
Great service and knowledge from Ryan and Chris. They figured out the problem that I had misdiagnosed and they took care of it. They saved me a lot of time and money.

By Anna P. on 08/18/16
Very happy with the service.

By Patti F. on 08/12/16
The experience , from the time the lovely lady answered the phone was great and professional. A timely response resulted in a nice young man named Ryan coming to my home. He was courteous, professional and dedicated to do a good and thorough job. He made sure I kne...
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The experience , from the time the lovely lady answered the phone was great and professional. A timely response resulted in a nice young man named Ryan coming to my home. He was courteous, professional and dedicated to do a good and thorough job. He made sure I knew exactly what was to be expected from my various choices, even repeating them patiently and pleasantly when I didn't quite understand. In my opinion, he went above and beyond to make sure that the job was done to my satisfaction. I am very impressed with the service received from this company and wouldn't hesitate to use them again and would recommend them unhesitatingly to my friends.
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By Paddy T. on 08/08/16
I have used Mr. Rooter previously and always had great service. Today Ryan arrived to fix a few problems! I needed a new toilet in the en suite bathroom, a minor tank repair in the main bathroom, there was a leaking faucet in the powder room, plus the water supply ...
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I have used Mr. Rooter previously and always had great service. Today Ryan arrived to fix a few problems! I needed a new toilet in the en suite bathroom, a minor tank repair in the main bathroom, there was a leaking faucet in the powder room, plus the water supply to the garage was leaking at the shut off valve in the basement, and water was also leaking from the outlet valve in the garage. Ryan was so very personable on arrival, I showed him what needed to be done, he wrote an estimate, I agreed, and he then very efficiently completed all the tasks. He had everything needed in his van and got the job done. Ryan explained everything that he was doing and why! He also left everything spotlessly clean and took away all the old, used and worn out bits! He also took me to all the repaired places and showed me that all were working well. Ryan is a delightful young man and an absolute joy to have working in my home. I am very impressed with him and Mr. Rooter Plumbing. Thank you. Sincerely, Paddy Tanswell
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By Joe S. on 08/03/16
Roy came by to asssess my problem He was very punctual, pleasant and professional He took his time to assess the situation and was thorough enough to say lets take this one step at a time and see what happens at each stage so that we dont do something that may no...
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Roy came by to asssess my problem He was very punctual, pleasant and professional He took his time to assess the situation and was thorough enough to say lets take this one step at a time and see what happens at each stage so that we dont do something that may not be necessary and end up costing more than necessary'. He offered some suggestions to try to see if that would alleviate the problem I would trust him to make the correct decision should I have to pursue the situation further
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By LORI H. on 08/03/16
Excellent, professional, considerate, well mannered, good timing and good humoured. Ryan was a pleasure to have in the house.
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