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By Lorne B. on 07/20/19
Job well done by Louis in work & exclamation of problem.

By JUNE P. on 07/16/19
Every time we're in trouble with the plumbing, we call Mr Rooter and they come running. Although all of their staff are wonderful, Lou knows our house best so we ask for him. It has been our experience that nobody from this company ever tries to up-sell or push p...
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Every time we're in trouble with the plumbing, we call Mr Rooter and they come running. Although all of their staff are wonderful, Lou knows our house best so we ask for him. It has been our experience that nobody from this company ever tries to up-sell or push products. We are always given several scenarios to chose from that fit our pocketbook. So grateful for the gang at Mr Rooter!
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By Fabio D. on 06/17/19
Seamus listened to my issue patiently and quietly. His response to my problem was beyond my expectations.

By Randall D. on 06/14/19
Respectfully I appreciated the same day service however,the situation was an exterior drain that acutely stopped draining, after several educated/competent attempts to resolve myself I chose to resort to Mr Rooter for assistance, The agents, one for which was recov...
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Respectfully I appreciated the same day service however,the situation was an exterior drain that acutely stopped draining, after several educated/competent attempts to resolve myself I chose to resort to Mr Rooter for assistance, The agents, one for which was recovering from a recent stroke (god bless this man with his limitations which were evident and for which I addressed with concerning and comforting words numerous times) and his assistant spent less then one hour with the same tool with no resolve for which I obtained the same results myself in a lesser time line with no results to resolve the issue, at a cost of 385.00 with no resolution I am pissed off to say the least, no attempts with a camera or other adjuncts, I had to provide my own shop vac for water removal of the area, contacting my credit card company to stop payment as at the least the services at this cost were sub optimal at the very least, pondering legal action for miss representation and blatant disregard of services with neglect to assure resolve with competency!!! Randall Doane doanester@yahoo.com 905-517-1175 FYI, posting this to all aspects of social media to deter further peoples being taken of advantage of by your services.
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By BOB S. on 04/26/19
Louis from Mr. Rooter replaced our kitchen tap and found a pinhole leak in the hot and cold feed lines behind the wall.......very quick and professional; Mr. Rooter is lucky to have an employee like this.

By Karen C. on 04/25/19
Fixed the priblem very well Polite On time All very good EXCEPT PRICE. 400$ to snake a clogged drain

By Patrick G. on 04/19/19
good

By Dominic D. on 04/17/19
Re: Kyle R, He worked very hard to unclog our sewer, but we're not Experts so it's hard to say if he could have done it differently and saved us some money, He did explain things before he did anything and we had no choice but trust what he told us was the onl...
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Re: Kyle R, He worked very hard to unclog our sewer, but we're not Experts so it's hard to say if he could have done it differently and saved us some money, He did explain things before he did anything and we had no choice but trust what he told us was the only way to do it. So far it's ok, but it remains to be seen for how long. We hope for the best.
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By Matt M. on 03/21/19
Great team worked quickly and cleaned up completely.

By Wanda G. on 03/13/19
Excellent service as usual. Louis was very professional and knowledgeable.

By Jeff M. on 03/06/19
Arrived quickly and solved problem quickly also. Very clear with options/explanations and did a clean, thorough job. Highly recommend.

By ANNE RICHARD L. on 02/23/19
Mr. Rooter just replaced our sump pump and done an excellent job. Louis B. was very professional in letting us know what he was going to do and then went about his work to re-plumb and replace our old sump pump. After he had completed the work he showed us that eve...
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Mr. Rooter just replaced our sump pump and done an excellent job. Louis B. was very professional in letting us know what he was going to do and then went about his work to re-plumb and replace our old sump pump. After he had completed the work he showed us that everything was working and asked if we had any questions. He was informative, polite and hard working. It was a pleasure to have him do the work for us *************************************************************
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By Wilma G. on 01/18/19
I found everyone whom I spoke to very polite and helpful. I received a call to set up an appointment and was called again a half hour before the service provider arrived, thst same day. Louis B. was friendly. He was informed of the problem and asked some questions....
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I found everyone whom I spoke to very polite and helpful. I received a call to set up an appointment and was called again a half hour before the service provider arrived, thst same day. Louis B. was friendly. He was informed of the problem and asked some questions. He offered us a few options that he could try and the prices for each. We were allowed to choose the option without pressure of any kind. Louis fixed the problem in a very timely manner. He gets a 10/10 from us. We are very pleased with our experience with Mr. Rooter Plumbing and would not hesitate to call them again or recommend them to our friends and relatives.
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By John R. on 01/18/19
Very good and prompt service

By Julian L. on 01/09/19
The technician was very polite and knowledgeable. He spent the time explaining what was wrong with the drain and then was able to resolve the problem. I would definitely use this service again should another issue occurs.

By Nick Y. on 12/27/18
If the Appointment process, call-back and front office experience is exemplary, there is little doubt that the service will be excellent. This has been a continuing style of experience with three firms we have dealt with in the last 3 months, including Mr. Rooter. ...
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If the Appointment process, call-back and front office experience is exemplary, there is little doubt that the service will be excellent. This has been a continuing style of experience with three firms we have dealt with in the last 3 months, including Mr. Rooter. CHAD is a class example for representing any firm. He is a marvel at work and whatever has to be done is done well. This firm's services may be expensive, but I have no comparison. But when you get the service that is offered by CHAD and Mr.Rooter, who cares. A painless emergency repair is worth their cost.
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By Zi m. on 11/02/18
Very professional and thoughtful plumber. Excellent job , costly though.

By Shawn J. on 10/31/18
Thank you Rooter Plumbing for an excellent job done! Louis B is fantastic. Friendly, polite and very informed about his work. He explained to me the problems. Showed me the issues as he went about the work. Cleaned and fixed the drain issues. He cleaned up after he...
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Thank you Rooter Plumbing for an excellent job done! Louis B is fantastic. Friendly, polite and very informed about his work. He explained to me the problems. Showed me the issues as he went about the work. Cleaned and fixed the drain issues. He cleaned up after he was finished like he wasn't even there! Rooter Plumbing is very lucky to have such a great, well mannered, hard working employee on board. I would highly recommend Louis and Rooter to anyone looking for a professional job to be done. Thank you Lou for your hard work yesterday! karen
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By Peter M. on 10/17/18
We've recently moved and our first experience were clogged pipes, we called Mr. Rooter and they booked us quite quickly, Louis came and diagnosed the problem and later came to fix it. He worked quickly, was very professional and quite pleasant. Louis did an awesome...
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We've recently moved and our first experience were clogged pipes, we called Mr. Rooter and they booked us quite quickly, Louis came and diagnosed the problem and later came to fix it. He worked quickly, was very professional and quite pleasant. Louis did an awesome job. Thank you so much, everything is back to normal and working well so far. Highly recommend Louis and Mr. Rooter Plumbing.
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By Jennifer A. on 10/04/18
I was extremely upset with my appointment...the problem wasn't fixed..he 'snaked' each end which ended up being dead ends. Then tried snaking through the sump pump and got 25ft but still didn't get where he needed to go . I was going by the info rely to me from my ...
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I was extremely upset with my appointment...the problem wasn't fixed..he 'snaked' each end which ended up being dead ends. Then tried snaking through the sump pump and got 25ft but still didn't get where he needed to go . I was going by the info rely to me from my driveway contractor that the pipe was clogged. I thought it would be a simple snake and pull but no. It was suggested that I dig up my garage floor and put a new pipe which would cost me over $5000. No thank you....bottom line I paid $500 for the guy to do nothing that I couldn't do myself. I purchased that $100 for 10 years for a discount and I now don't plan on using them for anything. I would like that refunded. Well actually I would like the whole thing refunded. The gentleman his self was very nice but I truly feel like I've been taken advantaged. I should of went with my gut and said no but I needed it done. Unsatisfied customer Jennifer
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905-549-6303

Select any employee to see all their reviews.

Chad D
15 Years
Rating:
30 total reviews!
Kellholm S
Rating:
1 total review!
Gerry O
Customer Service Rep.
Rating:
(1 total review)
Seamus D
Customer Service Rep.
Rating:
(2 total reviews)
Louis B
9 Years
Rating:
(30 total reviews)
Kyle R
Rating:
(2 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Mr. Rooter Plumbing - Hamilton has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Mr. Rooter Plumbing - Hamilton. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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