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By Zi m. on 11/02/18
Very professional and thoughtful plumber. Excellent job , costly though.

By Shawn J. on 10/31/18
Thank you Rooter Plumbing for an excellent job done! Louis B is fantastic. Friendly, polite and very informed about his work. He explained to me the problems. Showed me the issues as he went about the work. Cleaned and fixed the drain issues. He cleaned up after he...
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Thank you Rooter Plumbing for an excellent job done! Louis B is fantastic. Friendly, polite and very informed about his work. He explained to me the problems. Showed me the issues as he went about the work. Cleaned and fixed the drain issues. He cleaned up after he was finished like he wasn't even there! Rooter Plumbing is very lucky to have such a great, well mannered, hard working employee on board. I would highly recommend Louis and Rooter to anyone looking for a professional job to be done. Thank you Lou for your hard work yesterday! karen
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By Peter M. on 10/17/18
We've recently moved and our first experience were clogged pipes, we called Mr. Rooter and they booked us quite quickly, Louis came and diagnosed the problem and later came to fix it. He worked quickly, was very professional and quite pleasant. Louis did an awesome...
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We've recently moved and our first experience were clogged pipes, we called Mr. Rooter and they booked us quite quickly, Louis came and diagnosed the problem and later came to fix it. He worked quickly, was very professional and quite pleasant. Louis did an awesome job. Thank you so much, everything is back to normal and working well so far. Highly recommend Louis and Mr. Rooter Plumbing.
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By Jennifer A. on 10/04/18
I was extremely upset with my appointment...the problem wasn't fixed..he 'snaked' each end which ended up being dead ends. Then tried snaking through the sump pump and got 25ft but still didn't get where he needed to go . I was going by the info rely to me from my ...
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I was extremely upset with my appointment...the problem wasn't fixed..he 'snaked' each end which ended up being dead ends. Then tried snaking through the sump pump and got 25ft but still didn't get where he needed to go . I was going by the info rely to me from my driveway contractor that the pipe was clogged. I thought it would be a simple snake and pull but no. It was suggested that I dig up my garage floor and put a new pipe which would cost me over $5000. No thank you....bottom line I paid $500 for the guy to do nothing that I couldn't do myself. I purchased that $100 for 10 years for a discount and I now don't plan on using them for anything. I would like that refunded. Well actually I would like the whole thing refunded. The gentleman his self was very nice but I truly feel like I've been taken advantaged. I should of went with my gut and said no but I needed it done. Unsatisfied customer Jennifer
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By MAGEN D. on 09/28/18
Courteous staff both admin and plumber. Plumber was professional, explain the problem and solution, and did an excellent job.

By APRIL R. on 09/21/18
Louis was very professional and kind he did his work quickly . MrRooter itself let me down. I called beginning of the week, they were to come by Friday and Friday at 1 the item that was malfunctioning, broke. Only after I called the emergency line was I told they w...
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Louis was very professional and kind he did his work quickly . MrRooter itself let me down. I called beginning of the week, they were to come by Friday and Friday at 1 the item that was malfunctioning, broke. Only after I called the emergency line was I told they were in the area and could be there in 30 minutes, an hour later Louis came AND REPAIRED ITEM QuICKLY. vERY COSTLY BUT WHAT CAN YOU DO? Next time come when your suppose to or at least email the day before like you said you would. Disappointed.
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By VITALY S. on 09/06/18
Great service and good team to work with. Thank you all! Regards, Vitaliy S.

By Lynda B. on 08/07/18
Plumber/technician Louie did some repairs for me this morning. I can only say that a situation that upset me was totally put to ease by this very considerate and obviously well trained man. He is a real bonus to his company...fixed the problem and also gave me some...
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Plumber/technician Louie did some repairs for me this morning. I can only say that a situation that upset me was totally put to ease by this very considerate and obviously well trained man. He is a real bonus to his company...fixed the problem and also gave me some very good advice as to maintenance etc . Can only give him 5 stars.
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By Barb A. on 07/13/18
I've used Mr. Rooter in Toronto a few times and after moving to St.Catharines recently called them to look at a few things in our new house. I got a call about half an hour before the plumber was going to arrive, which was great because they didn't give me a 4 hour...
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I've used Mr. Rooter in Toronto a few times and after moving to St.Catharines recently called them to look at a few things in our new house. I got a call about half an hour before the plumber was going to arrive, which was great because they didn't give me a 4 hour window where I needed to be waiting at home. "Jamie C." was the plumber who arrived. He took off his shoes before he came in, I showed him the problem (leaky shut off under the sink and gurgling noise). He said they were both easy fast fixes even though they were in a really tight small space. He asked if I had any other questions and I did, just some minor things in the bathroom and outside faucet. He was very friendly, answered all my questions and did the work I requested fast and was tidy about it. It's been very consistent with all my Mr. Rooter experiences which is why I like using them even though they might cost a bit more than an independent plumber. All the plumbers who have worked on my homes have been courteous and extremely forthright.
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By Val L. on 07/12/18
Excellent job! Thanks Jamie! He came, he saw, and he conquered!!!! Work done efficiently and complete. Very pleased with Jamie; a polite, knowledgable young man. Thanks Mr Rotor for sending Jamie and providing prompt and great service!!!

By RICK L. on 06/21/18
Great same day service from Chad. He came in assessed the situation , and fixed the problem. We've used the company a couple of times and we would use them again.

By Steve B. on 06/19/18
Lou was efficient considerate and worked surprising quite. He is easy to work with and trustworthy in your home

By Stephanie M. on 06/02/18
Chad did an excellent job stopping our faucet to leak and unplugging our drain. We will definitely call him back for future jobs.

By Sergey S. on 05/04/18
Very ackward customer service and false advertising... Everywhere you offer, along with other things "Dishwasher installation" . The lady at Mr. Rooter obviously knew that you do only PARTIAL job, the plumbing, and after you I'll have to call an electrician to have...
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Very ackward customer service and false advertising... Everywhere you offer, along with other things "Dishwasher installation" . The lady at Mr. Rooter obviously knew that you do only PARTIAL job, the plumbing, and after you I'll have to call an electrician to have the machine running. Why not to tell me on the phone that you don't really completely install dishwashers on a "turn-key" basis but only connect the pipes ? You send your technician who told me this only when he arrived... I certainly turned him away because I don't need a "partially" installed dishwasher. Very disappointing and what a waste of time of your own people. And also, the quote he left behind was astronomical --- $874 (or $1,027 including tax) for just connecting the pipes of a new dishwasher... not even fully operational... Sergey, Waterdown
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By Bob H. on 04/27/18
Quick courteous neat and polite service

By Beverly S. on 04/12/18
Jamie was very friendly and efficient. Thankyou

By Judy D. on 04/12/18
Excellent service....very professional

By Mario P. on 03/25/18
Technician was professional and courteous enough, however removed a PO that I purchased, installed and took the part instead of returning back to me. The cost of the part was discussed before replacing however not the cost of the labor until the final bill was pres...
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Technician was professional and courteous enough, however removed a PO that I purchased, installed and took the part instead of returning back to me. The cost of the part was discussed before replacing however not the cost of the labor until the final bill was presented. There needs to be better disclosure/communication of overall cost of each service prior to the final bill being presented. The cost of a PO is more cheaper at any big box store that what I was charged. Need to be more forthright in the overall cost of any repair suggested rather than presenting a bill once the it was completed. Perhaps there can be a discount considering the overall cost of the final bill in relation to my experience.
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By Argus Medical B. on 02/18/18
Were able to attend to problem quickly. Worked professionally and out of hours at no extra cost. Definitely call them again and positively recommended the company.

By Katty B. on 01/23/18
(no comment)
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Select any employee to see all their reviews.

Chad D
15 Years
Rating:
29 total reviews!
Gerry O
Rating:
1 total review!
Susan Q
Customer Service Rep.
Rating:Just Launched
Rob B
Customer Service Rep.
Rating:Just Launched
Louis B
9 Years
Rating:
(20 total reviews)
Rob B
Rating:Just Launched

* Total number of reviews and star-ratings are based on data collected during the time period Mr. Rooter Plumbing - Hamilton has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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