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By Sheila N. on 10/05/19
Joel and Leo were the best. They arrived on time, which is a real thing these days , Accept for a little hammering I hardly knew they were there. They were polite, they cleaned up, it was nice to see such professionalism . Most importantly I’m sitting in my w...
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Joel and Leo were the best. They arrived on time, which is a real thing these days , Accept for a little hammering I hardly knew they were there. They were polite, they cleaned up, it was nice to see such professionalism . Most importantly I’m sitting in my warm house after our first frost. Thank You Joel and Leo. Again you’re the Best ️
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By David P. on 09/19/19
Peter was prompt, courteous, and professional. Great service! Highly recommend!
By Kathryn Maffei and Joe R. on 09/07/19
Peter came to our house to add remote access technology to our new HVAC system installed by Morris. He was helpful and informative. His instructions on how to use the Kumao cloud application were outstanding.
By Clay K. on 08/30/19
Excellent experience from the start with Andy scoping out the house (inside and out) and utilizing his knowledge and his expertise to recommend how we configure 5 Mitsubishi mini-splits a/c's on 3 floors. Then came Kevin/Bobby and John to do the real work. The inst...
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Excellent experience from the start with Andy scoping out the house (inside and out) and utilizing his knowledge and his expertise to recommend how we configure 5 Mitsubishi mini-splits a/c's on 3 floors. Then came Kevin/Bobby and John to do the real work. The installation team was professional, clean, caring, on-time and very knowledgeable. I can't say enough about everyone with whom I came in contact from Morris. Recommend for sure!!!!!
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By Bud H. on 08/30/19
Joel & Leo were just great, excellent workers, on time, courteous, knowledgeable and I am very happy with the heat/air conditioning installation in the new Magnolia Self Storage facility at 27 Kondelin Rd. Cape Ann Industrial Park. I would highly recommend them as ...
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Joel & Leo were just great, excellent workers, on time, courteous, knowledgeable and I am very happy with the heat/air conditioning installation in the new Magnolia Self Storage facility at 27 Kondelin Rd. Cape Ann Industrial Park. I would highly recommend them as the go to people for all your heating and air-conditioning needs. Bud Hobbs
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By Laurie S. on 08/26/19
Steve Z. was our service tech and not only was he extremely knowledgeable, he was very friendly.
By bahar u. on 08/20/19
STEVE WAS ON TIME AND COMPLETED THE JOB PROFESSIONALLY. bEEN PLEASED WITH mORRIS hEATING AND THE STAFF..
By Christine D. on 08/19/19
The technician, Julin, was prompt and knowledgeable. He checked and found that the part needed was still under warranty saving us hundreds of dollars. The team member I was emailing with was also very timely with her responses to my questions. All in all a great ex...
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The technician, Julin, was prompt and knowledgeable. He checked and found that the part needed was still under warranty saving us hundreds of dollars. The team member I was emailing with was also very timely with her responses to my questions. All in all a great experience. We will be using them again.
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By Christopher R. on 08/18/19
I only seem to have HVAC issues on the weekends LOL...fortunately Morris HVAC is always there when they are needed... (even on the weekends). Steve (the service technician) promptly returned my call this morning, estimated when he would arrive this afternoon and ...
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I only seem to have HVAC issues on the weekends LOL...fortunately Morris HVAC is always there when they are needed... (even on the weekends). Steve (the service technician) promptly returned my call this morning, estimated when he would arrive this afternoon and was here exactly as he said. I was 100% confident in Steve's diagnosis of the issue and his recommended fixes for both the short term needs and longer term plans of the system. He was cautious to not do too much too quickly today if the end game was a system replacement in a few months. He advised us as if he was spending money from his own pocket. Kudos to Morris for having top talent and thanks to Steve for your expertise today. We look forward to calling you soon for the "big job" in the Fall.
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By Deborah E. on 08/15/19
I was pleased to get a confirmation call the day before and they showed up right on time. He was professional and efficient. He did a good job and I would not hesitate to recommend this company.
By Joe R. on 08/15/19
Morris was very professional and easy to work with for planning and scheduling our HVAC installation. For the actual installation, their installers were very polite and neat, and the quality or their work was excellent.
By ben f. on 08/15/19
They were a great team! Very friendly, and helpful and did a great job
By Dean B. on 08/11/19
We just had 3 mini splits air conditioning units installed by Manny and Mario from Morris.They showed up early both days and over two days they did a great job.They were professional and friendly and enjoyed their job.They did a professional installation and the sy...
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We just had 3 mini splits air conditioning units installed by Manny and Mario from Morris.They showed up early both days and over two days they did a great job.They were professional and friendly and enjoyed their job.They did a professional installation and the system looks great on the inside and outside.They left no mess behind either.I would recommend Morris for anyone who wants to have mini split Air conditioners installed.
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By Joe B. on 08/09/19
Bobby and Kevin did a first rate job installing our 3rd mini Split. They were very courteous, tidy and professional, and everything went smoothly. I would have included John the electrician, but I didn’t see his name. Thanks!
By Evelyn A. on 08/09/19
Peter should be commended on his customer service. He was professional, helpful, informative, and courteous. Thank you.
By Jonathan K. on 08/08/19
Christos is always very thorough, prompt, and professional. We especially appreciate the time he takes to review the systems, replace the filters, lights and cathodes, and maintain a very clean workspace.
By David A. on 08/07/19
On one all the time (I do not wake up at 7am but I did during the 5 day job!). Both were professional, respectful, and genuinely interested in effectuating a positive client experience. If I was a employee at Morris I would want to work with Matt and Alex.
By JoeAnn H. on 08/07/19
The team from Morris, led by Manny and Mario, were professional, tidy, fun, and got the job done in a timely manner. It was a whirlwind day, and now we have our mini-split in the kitchen. Woo hoo!
By Jill P. on 08/05/19
Installed a new a/c system last year. Runs perfectly. Had first free maintenance check today with Peter. Explained everything, very clean and quick. NO issues, great company.
By Noel Michael M. on 08/03/19
I would recommend them very highly
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978-356-9900

Select any employee to see all their reviews.

Christos N
10 Years
Rating:
144 total reviews!
Mike B
24 Years
Rating:
89 total reviews!
Heather G
Customer Service Rep.
6 Years
Rating:
(102 total reviews)
Caitlin A
Customer Service Rep.
2 Years
Rating:
(25 total reviews)
Manny M
12 Years
Rating:
(86 total reviews)
Steve Z
1 Year
Rating:
(76 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Morris Heating & Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Morris Heating & Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Heather G has a 5-Star average rating and a total of 102 total reviews
102 total reviews
This is a crazy, fast paced business but we have fun and work hard. I talk to most of our customers and I really love being able to solve the urgent issues that come up every day. When I'm not attached to the phone, I love being out on my boat.
By Marie J. on 12/22/18
Julin did a great job. He is very pleasant and always professional.
By Joseph & Gail H. on 09/02/18
We have used Morris Heating & Air Conditioning for about 2 years. I have been very happy with their service. I called recently about an issue with my air conditioner. I received courteous, helpful responses by everyone. The service tech came and the whole problem ...
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We have used Morris Heating & Air Conditioning for about 2 years. I have been very happy with their service. I called recently about an issue with my air conditioner. I received courteous, helpful responses by everyone. The service tech came and the whole problem was solved that day in about 3 hours from my phone call. Very Happy.
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By Andy L. on 04/10/18
As a new homeowner, I was able to schedule a service call for the very next day. Both Heather, the office coordinator, and Julin, the service technician, were excellent to work with.
By helen l. on 04/03/18
Andy, Caitlin,. and Heather have been very helpful and will be getting my new furnace soon thanks
By Imke L. on 03/23/18
Very helpful
By Anya C. on 03/21/18
Called the office and was able to schedule an appointment within the hour, technician arrived quickly, very friendly and helpful. He couldn't find the main cause but helped clean connection points and get the unit running again quickly - provided detailed explanati...
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Called the office and was able to schedule an appointment within the hour, technician arrived quickly, very friendly and helpful. He couldn't find the main cause but helped clean connection points and get the unit running again quickly - provided detailed explanation of service. Provided tips on ducting, I will book a service call for Morris to look at current furnace and make suggestions. Would highly recommend based on my 1st appointment!
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By Paul K. on 03/18/18
Heather and Blaise provided excellent service.
By Margy M. on 03/16/18
I called Morris on Monday, the day before a bad nor'easter was due to hit, because my furnace stopped working. Greg arranged for his technician Blaise to come out and fix it for me. Blaise was able to quickly diagnose the problem and work with Greg to determine w...
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I called Morris on Monday, the day before a bad nor'easter was due to hit, because my furnace stopped working. Greg arranged for his technician Blaise to come out and fix it for me. Blaise was able to quickly diagnose the problem and work with Greg to determine where he could get parts to repair it immediately. Obtaining the parts involved Blaise driving to Malden and back, which he did willingly. Furnace fixed! Blaise came back on Wednesday AM to ensure everything was working properly. I dealt with Heather for billing. Everyone was very professional and I sincerely thank them for their very fast response!!
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By Mary Ellen - Kaminski A. on 02/09/18
(No Comment)
By Craig & Monica V. on 02/07/18
Already spoke with somebody about it. I felt like the service charge and hourly rate weren’t not well explained and misleading.
By Joyce L. on 01/31/18
Recent repair work and replacement part on geothermal heating/air conditioning system handled promptly and efficiently. Appreciate their commitment to diagnosing problem, locating replacement part and timely installation. Highly recommend Morris Heating.
By Ernest & Doloros C. on 12/02/17
My wife and I are extremely please with the service of Morris especially their two employees Heather who is extremely competent and polite in setting up our requirements and especially the "master heat and AC maintenance attendant" Christos who is very knowledgeabl...
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My wife and I are extremely please with the service of Morris especially their two employees Heather who is extremely competent and polite in setting up our requirements and especially the "master heat and AC maintenance attendant" Christos who is very knowledgeable, clean working, and fast.
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By Linda & Michael L. on 11/15/17
Great. They were very professional and courteous
By John & Betty Ann A. on 10/24/17
Expert product service, and outstanding customer service.
By Mike & Joan S. on 07/18/17
I have used this company for seven years now and have had only positive experience with them. The receptionist in the office, Heather is always so pleasant and helpful. Mike B. , who has come to maintain my heater and air conditioner has always been professional a...
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I have used this company for seven years now and have had only positive experience with them. The receptionist in the office, Heather is always so pleasant and helpful. Mike B. , who has come to maintain my heater and air conditioner has always been professional and knowledgeable. I would recommend to anyone looking for exceptional service!
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By Irwin N. on 07/14/17
Excellent service by very knowledgeable staff and especially technician.
By Ann & Edward M. on 07/14/17
Have been serviced by Morris's (originally the Timster himself, then Julian, and recently Mike, accompanied by Alex) for more than a decade. Always reliable, reasonable, and responsive. What's not to like?
By Alton F. on 07/14/17
excellent service, thoughtful, give insightful advice how to save. A tech also gave me free advice how to setup a return on my HVAC and it has worked wonders. We had an urgent issue and the serviced it for cheap since we have a contract with them.
By Autumn C. on 06/28/17
Mike came on time and took care of the A/C. He cleaned the unit and serviced it and did the same with the return. He replaced new filters and checked everything thing out thoroughly.
By Peter & Jane C. on 06/27/17
Helpful, efficient and timely! Very positive customer service all around!
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