Allen arrived at our home this morning within about 90 minutes of my call about no heat. He quickly and efficiently resolved the problem, which was not readily apparent due to the system not clearly malfunctioning while he was there. Allen carefully investigated possible causes of the system malfunction, found the defective part, and installed the replacement in a matter of minutes. Along the way, he provided me a short "layman's" language tutorial on how the system operates and why the part needed to be replaced. And, beyond the care and diligence provided by Allen, the part was covered by our Maintenance Plan. Thank you, Allen, and the Tevis-Modern Comfort team!
(View Less)

I was just told I would be out of heat for two days. I purchased a service plan to avoid this issue. But, I guess purchasing the service plan does not mean you actually carry the parts for my system, so we are waiting for an order. I guess the plan will save me money in the end, but I would pay more money to have heat now. My tech today was excellent. Apparently the last tech left him in quite a spot. Stripped a screw on a fuel line. Feel free to contact me to make sure my heat is restored.
(View Less)

Jim C. came to my home in Ownings Mills on a service call and initially made a positive impact on me, not only by his experience and knowledge of my heating system, but also by his friendly personality. After a few tests and observations he quickly diagnosed the issue and was able to get the system working again. Jim is a quality technician and represented the kind of service you can expect from Modern Comfort. Thank you Jim.
(View Less)

Just wanted to say that the tech named Brandon did a phenomenal job. Not only was he great at his job, he was very patient, kind, and took the time to really explain everything and to answer my questions. When I buy a new AC unit from you guys, I'll be sure to ask for Brandon. He did a great job representing your company.
(View Less)

Bill ******* did an excellent job. He came to the job site on time, spent the whole time working on cleaning the furnace including vacuuming the area, taken the flu down and cleaning the soot, putting the flu back in, cementing the flue liner in the chimney recess, changing the points and mire and the whole time doing a top-notch job. I've lived in this house for 48 years, this is my second furnace, and I've had my furnace cleaned every year for the padt 48 years. AND this is by far the best and complete job anybody has done. So my hat's off to modern comfort systems and Bill ******* - both the company and the person are excellent.
(View Less)

I called about a problem with my furnace and within an hour Rob W. showed up and solve the problem with the door to the filters. I have used Modern Comfort Systems for 40 years and have not had any problems. Each time a service rep has serviced my systems in 2 different houses, the system has works perfectly. It is this type of service that builds confidence when I call someone to work at my home.
(View Less)

Andy was very professional. He meticulously figured what would possibly cause my AC unit to cool the room far below the setting. He narrowed the possibilities to the open hole in the wall behind the unit where the piping was attached to the unit. The furnace room was the room behind the unit and the heat from that room was affecting the temperature gauge in the unit. He covered the open area of the hole with insulation tape and insulated between the 2 studs which kept the heat from affecting the unit. We had to walk thru a bedroom where a baby was sleeping and he was very respectful and considerate by being extremely quiet. Also, while working in the furnace room he worked as quietly as he could and the baby did not awaken from his nap. Andy did not have to do that but he did. He took a picture of the problem and took a picture of the fix. You could not ask for better customer service.
(View Less)

I was very impressed with Matt. He was very polite, professional and knowledgeable. What I was really impressed with was how he took his shoes off when he came into my home. He treated my home like it was his. Modern Comfort should commend Matt because he represents his company in a real positive manner. Associates like Matt gives Modern Comfort a good reputation. Marie A Trainer. If he can be my regular person, I would greatly appreciate it
(View Less)

Pete from Modern Comfort Systems came to service our oil furnace before Fall arrives. He arrived promptly, serviced our furnace and is now ready for winter. He also provided two quotes for replacing our oil tank, which was very reasonable and will be taking up, and for upgrading the oil furnace to a heat pump hybrid. Thanks
(View Less)