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By Charlie on 02/07/22
Allen arrived at our home this morning within about 90 minutes of my call about no heat. He quickly and efficiently resolved the problem, which was not readily apparent due to the system not clearly malfunctioning while he was there. Allen carefully investigated po...
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Allen arrived at our home this morning within about 90 minutes of my call about no heat. He quickly and efficiently resolved the problem, which was not readily apparent due to the system not clearly malfunctioning while he was there. Allen carefully investigated possible causes of the system malfunction, found the defective part, and installed the replacement in a matter of minutes. Along the way, he provided me a short "layman's" language tutorial on how the system operates and why the part needed to be replaced. And, beyond the care and diligence provided by Allen, the part was covered by our Maintenance Plan. Thank you, Allen, and the Tevis-Modern Comfort team!
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By Stephanie R. on 12/27/21
Service mechanic today for no-heat call was great! Made repair, explained thoroughly cause of breakdown and was just a pleasure.

By JESSICA P. on 01/09/21
I was just told I would be out of heat for two days. I purchased a service plan to avoid this issue. But, I guess purchasing the service plan does not mean you actually carry the parts for my system, so we are waiting for an order. I guess the plan will save me ...
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I was just told I would be out of heat for two days. I purchased a service plan to avoid this issue. But, I guess purchasing the service plan does not mean you actually carry the parts for my system, so we are waiting for an order. I guess the plan will save me money in the end, but I would pay more money to have heat now. My tech today was excellent. Apparently the last tech left him in quite a spot. Stripped a screw on a fuel line. Feel free to contact me to make sure my heat is restored.
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By Dennis L. on 12/12/20
Jim C. came to my home in Ownings Mills on a service call and initially made a positive impact on me, not only by his experience and knowledge of my heating system, but also by his friendly personality. After a few tests and observations he quickly diagnosed the i...
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Jim C. came to my home in Ownings Mills on a service call and initially made a positive impact on me, not only by his experience and knowledge of my heating system, but also by his friendly personality. After a few tests and observations he quickly diagnosed the issue and was able to get the system working again. Jim is a quality technician and represented the kind of service you can expect from Modern Comfort. Thank you Jim.
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By PHILLIP W. on 10/30/20
Phil was on time(star),professional(star),polite(star),knowledgeable(star)would recommend(star)

By Zachary Cover & Kierstin S. on 07/08/20
Extremely satisfied with the customer service and professionalism that Jim had while servicing us! He was very knowledgeable, transparent and quick to get the job done. We are very thankful and will definitely be using Modern Comfort’s services and requesting Jim in the future.

By Eric Von B. on 06/12/20
Just wanted to say that the tech named Brandon did a phenomenal job. Not only was he great at his job, he was very patient, kind, and took the time to really explain everything and to answer my questions. When I buy a new AC unit from you guys, I'll be sure to a...
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Just wanted to say that the tech named Brandon did a phenomenal job. Not only was he great at his job, he was very patient, kind, and took the time to really explain everything and to answer my questions. When I buy a new AC unit from you guys, I'll be sure to ask for Brandon. He did a great job representing your company.
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By Ron M. on 01/30/20
Had to have a new boiler furnace. MCS responded quickly and did a great job installing the new furnace and getting it to operate at top efficiency. I highly recommend this company for excellent service and fair pricing.

By charles f. on 12/09/19
Gerald Sprouse is thorough, congenial and extremely professional. I always request him if he is available.

By MICHAEL S. on 11/05/19
no comment

By martha p. on 10/16/19
Doug W. was prompt, efficient and very helpful!

By peter s. on 10/03/19
Bill ******* did an excellent job. He came to the job site on time, spent the whole time working on cleaning the furnace including vacuuming the area, taken the flu down and cleaning the soot, putting the flu back in, cementing the flue liner in the chimney recess,...
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Bill ******* did an excellent job. He came to the job site on time, spent the whole time working on cleaning the furnace including vacuuming the area, taken the flu down and cleaning the soot, putting the flu back in, cementing the flue liner in the chimney recess, changing the points and mire and the whole time doing a top-notch job. I've lived in this house for 48 years, this is my second furnace, and I've had my furnace cleaned every year for the padt 48 years. AND this is by far the best and complete job anybody has done. So my hat's off to modern comfort systems and Bill ******* - both the company and the person are excellent.
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By Liz Z. on 09/30/19
I have used Modern Comfort for many years. Rob W. recently came out for my annual service appointment. He was professional, efficient and friendly. I would recommend their services to anyone.

By stephen c. on 09/23/19
Gerald provided excellent service . Arrived promptly , fixed the A/C problem . Highly recommended. Thanks Gerald, great job.

By Bruce T B. on 09/23/19
I called about a problem with my furnace and within an hour Rob W. showed up and solve the problem with the door to the filters. I have used Modern Comfort Systems for 40 years and have not had any problems. Each time a service rep has serviced my systems in 2 diff...
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I called about a problem with my furnace and within an hour Rob W. showed up and solve the problem with the door to the filters. I have used Modern Comfort Systems for 40 years and have not had any problems. Each time a service rep has serviced my systems in 2 different houses, the system has works perfectly. It is this type of service that builds confidence when I call someone to work at my home.
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By charles f. on 09/21/19
Gerald ******* did a great job, explained everything he did and was very personable. I intend to always request him and his services for any of my HVAC needs.

By William C. on 09/14/19
Great job

By Art P. on 09/10/19
Andy was very professional. He meticulously figured what would possibly cause my AC unit to cool the room far below the setting. He narrowed the possibilities to the open hole in the wall behind the unit where the piping was attached to the unit. The furnace room ...
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Andy was very professional. He meticulously figured what would possibly cause my AC unit to cool the room far below the setting. He narrowed the possibilities to the open hole in the wall behind the unit where the piping was attached to the unit. The furnace room was the room behind the unit and the heat from that room was affecting the temperature gauge in the unit. He covered the open area of the hole with insulation tape and insulated between the 2 studs which kept the heat from affecting the unit. We had to walk thru a bedroom where a baby was sleeping and he was very respectful and considerate by being extremely quiet. Also, while working in the furnace room he worked as quietly as he could and the baby did not awaken from his nap. Andy did not have to do that but he did. He took a picture of the problem and took a picture of the fix. You could not ask for better customer service.
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By Marie A T. on 09/03/19
I was very impressed with Matt. He was very polite, professional and knowledgeable. What I was really impressed with was how he took his shoes off when he came into my home. He treated my home like it was his. Modern Comfort should commend Matt because he represent...
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I was very impressed with Matt. He was very polite, professional and knowledgeable. What I was really impressed with was how he took his shoes off when he came into my home. He treated my home like it was his. Modern Comfort should commend Matt because he represents his company in a real positive manner. Associates like Matt gives Modern Comfort a good reputation. Marie A Trainer. If he can be my regular person, I would greatly appreciate it
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By Daniel B. on 08/26/19
Pete from Modern Comfort Systems came to service our oil furnace before Fall arrives. He arrived promptly, serviced our furnace and is now ready for winter. He also provided two quotes for replacing our oil tank, which was very reasonable and will be taking up, and...
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Pete from Modern Comfort Systems came to service our oil furnace before Fall arrives. He arrived promptly, serviced our furnace and is now ready for winter. He also provided two quotes for replacing our oil tank, which was very reasonable and will be taking up, and for upgrading the oil furnace to a heat pump hybrid. Thanks
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Doug W
Rating:
19 total reviews!
Pete P
Rating:
11 total reviews!
Ashley E
Customer Service Rep.
Rating:Just Launched
Matt D
Rating:
(11 total reviews)
Mike P
Rating:
(8 total reviews)
Gerald S
Rating:
(8 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Modern Comfort Systems has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Modern Comfort Systems Team has a 4.5-Star average rating and a total of 131 total reviews
131 total reviews
By Ron M. on 01/30/20
Had to have a new boiler furnace. MCS responded quickly and did a great job installing the new furnace and getting it to operate at top efficiency. I highly recommend this company for excellent service and fair pricing.

By Bob R. on 08/22/18
Bill is a asset to your Organization, he is professional, courteous, knowledgable and thorough. He takes pride in his work and it shows. We wanted to acknowledge him and thank him. Bob Rooney

By Ruth W. on 06/01/17
Tech, Doug W #677, arrived well within appointment parameters. He was courteous and efficient. While he worked at a swift pace, he never failed to respond to questions. He also made sure that his answers were understood clearly. He also offered a couple of suggesti...
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Tech, Doug W #677, arrived well within appointment parameters. He was courteous and efficient. While he worked at a swift pace, he never failed to respond to questions. He also made sure that his answers were understood clearly. He also offered a couple of suggestions for maintaining the area around the outside unit to prevent loss of efficiency. We were quite satisfied.
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By S g. on 05/31/17
I have had on going problems with my AC unit and was not happy with the company I had been using. (They kept wanting me to buy new units instead of taking the time to trouble shoot the unit I had.) A friend recommended Modern Comfort Systems. Two years ago the tech...
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I have had on going problems with my AC unit and was not happy with the company I had been using. (They kept wanting me to buy new units instead of taking the time to trouble shoot the unit I had.) A friend recommended Modern Comfort Systems. Two years ago the technician found a costly valve leak. Instead of having me buy the expensive part, he "jury-rigged" the leak to see if it would hold. It has. Total cost with coolant was under $350.00. Unfortunately I also had a leak in the line inside the walls of my house. So this year they sent out Bob Wade. From the moment he arrived I was very impressed with his public relations demeanor. He was friendly, upbeat and willing to take the time to not only listen to my problem, but also answer the numerous questions I had for him in a clear, understandable way. Like the technician before him, Bob found the problem and recommened a cost effective way to repair it. The two things that have impressed me about Modern Comfort Systems are their willingness to keep customer costs down and the friendly, professional staff they hire.
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By BillCh on 01/04/17
I've used MCS for at least 8 years for all my HVAC needs, they are very friendly and helpful! I just had a new Lennox system installed and the service guys we're awesome! Jon Well Done!

By goodluck on 05/16/16
Had a Lennox system installed and from the phone call to the installation service was superior. Could not have been more satisfied. Would highly recommend them.

By midnight r. on 11/04/15
They installed a new furnace and air condition units in our Church about a month ago, and we are very pleased.We were told that it would take two to three days, and they finished on time,cleaned up everything. Both units work fine. Thank you for your service. Saint...
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They installed a new furnace and air condition units in our Church about a month ago, and we are very pleased.We were told that it would take two to three days, and they finished on time,cleaned up everything. Both units work fine. Thank you for your service. Saint Luke United Methodist Church Allen Wiggins
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By happyclient on 10/04/15
I had a new Lennox system installed in my home. The crew from Modern Comfort were efficient, organized, clean and knowledgeable. The installation went smoothly and they took the time to answer all of our questions. The office staff are fabulous and always pleasant ...
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I had a new Lennox system installed in my home. The crew from Modern Comfort were efficient, organized, clean and knowledgeable. The installation went smoothly and they took the time to answer all of our questions. The office staff are fabulous and always pleasant to speak with. I would highly recommend them. They truly are customer focused.
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By Cats on 08/23/15
Installation was done for my furnace, but there were two issues. 1) the technicians didn't put down a cover over my rug and got soot on it and 2) they didn't hook up the line for the condensation from the air conditioner correctly so I had water running into my gar...
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Installation was done for my furnace, but there were two issues. 1) the technicians didn't put down a cover over my rug and got soot on it and 2) they didn't hook up the line for the condensation from the air conditioner correctly so I had water running into my garage. However, Modern Comfort is covering the cost for the rug cleaning and the tech who came out on a Saturday night to fix the leak did a great job.
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By ablaus on 08/01/15
had a new cooler installed recently. they were efficient ,professional and courteous

By Judy1246 on 07/16/15
We have a service contract with them and have had it for over 20 years. Whenever they have serviced our equipment, they are knowledgeable and efficient. They are on time and finish the work in a timely manner.

By Tommy T. on 07/16/15
Great installation team! Answered all my questions fully. Fast and quick.

By CrankyDad on 10/25/14
Modern Comfort suggested a range of replacement systems with pros weighed against costs, noting which options were useful and which could be left out. Replacement system performing great since installation, very easy to understand the controls and homeowner mainten...
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Modern Comfort suggested a range of replacement systems with pros weighed against costs, noting which options were useful and which could be left out. Replacement system performing great since installation, very easy to understand the controls and homeowner maintenance. Work done was exceptional; Modern Comfort came on time and finished the same day, did a thorough job of sealing seams and openings, and the cleanup of the worksite was exceptional! If 20-yr old system has to be replaced, this is how to do it.
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By geneo69 on 10/25/14
modern comfort installed the original system in my house in 1990 and always took care of me.

By Vern on 10/25/14
I absolutely was thrilled with the dealer. The young man that installed and serviced the new air conditioner was very knowledgeable and helpful. He gave me three different options for unit and the prices. I contacted a friend who also installs air conditioner units...
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I absolutely was thrilled with the dealer. The young man that installed and serviced the new air conditioner was very knowledgeable and helpful. He gave me three different options for unit and the prices. I contacted a friend who also installs air conditioner units and when I told him the price of the unit and the make, he told me 'Go with that dealer, I cannot even beat their price!!!!!! This unit is terrific and boy does it make the house COLD!!!!!!!! I could not be more pleased!!!!!!!!!!!!!!
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By 96DCU on 10/24/14
Modern Comfort Systems has reliably kept us cool in the summer and warm in the winter for over 30 years. Their service technician found our problem, recommended the merits of a new Lennox heat pump as a better year-round replacement for our existing system, and gav...
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Modern Comfort Systems has reliably kept us cool in the summer and warm in the winter for over 30 years. Their service technician found our problem, recommended the merits of a new Lennox heat pump as a better year-round replacement for our existing system, and gave us a very attractive price. Installation and cleanup were typical Modern Comfort Systems quality, and every employee from the service scheduler to the installation supervisor played key parts in our satisfaction. We couldn't be happier with our experience. We are especially grateful to the installation team who completely finished the project in a single visit.
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By mfisher326 on 10/24/14
From the very beginning when the gentleman came to my home to evaluate my systems, professionalism and expertise were evident. The servicemen arrived on time for the installation, and cleaned up when they finished each day. They came back to follow up and everything has been great!

By Carol500 on 10/24/14
From beginning of the process to replace a heat pump to the actual installation, Modern Comfort Systems was professional, polite, and quick to explain in detail our purchase. Phone calls were returned promptly, office staff very nice as well. Very happy with the entire process.

By CharH on 10/24/14
One small piece was forgotten - the one that allows the gas furnace to run! We woke up COLD a few days - and it took a couple different people to figure it out, but all is well now.

By jmarcwithers on 10/24/14
Best price for all systems we reviewed. Timely and professional install. Friendly people.
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