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By Charlie on 02/07/22
Allen arrived at our home this morning within about 90 minutes of my call about no heat. He quickly and efficiently resolved the problem, which was not readily apparent due to the system not clearly malfunctioning while he was there. Allen carefully investigated po...
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Allen arrived at our home this morning within about 90 minutes of my call about no heat. He quickly and efficiently resolved the problem, which was not readily apparent due to the system not clearly malfunctioning while he was there. Allen carefully investigated possible causes of the system malfunction, found the defective part, and installed the replacement in a matter of minutes. Along the way, he provided me a short "layman's" language tutorial on how the system operates and why the part needed to be replaced. And, beyond the care and diligence provided by Allen, the part was covered by our Maintenance Plan. Thank you, Allen, and the Tevis-Modern Comfort team!
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By Stephanie R. on 12/27/21
Service mechanic today for no-heat call was great! Made repair, explained thoroughly cause of breakdown and was just a pleasure.

By JESSICA P. on 01/09/21
I was just told I would be out of heat for two days. I purchased a service plan to avoid this issue. But, I guess purchasing the service plan does not mean you actually carry the parts for my system, so we are waiting for an order. I guess the plan will save me ...
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I was just told I would be out of heat for two days. I purchased a service plan to avoid this issue. But, I guess purchasing the service plan does not mean you actually carry the parts for my system, so we are waiting for an order. I guess the plan will save me money in the end, but I would pay more money to have heat now. My tech today was excellent. Apparently the last tech left him in quite a spot. Stripped a screw on a fuel line. Feel free to contact me to make sure my heat is restored.
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By Dennis L. on 12/12/20
Jim C. came to my home in Ownings Mills on a service call and initially made a positive impact on me, not only by his experience and knowledge of my heating system, but also by his friendly personality. After a few tests and observations he quickly diagnosed the i...
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Jim C. came to my home in Ownings Mills on a service call and initially made a positive impact on me, not only by his experience and knowledge of my heating system, but also by his friendly personality. After a few tests and observations he quickly diagnosed the issue and was able to get the system working again. Jim is a quality technician and represented the kind of service you can expect from Modern Comfort. Thank you Jim.
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By PHILLIP W. on 10/30/20
Phil was on time(star),professional(star),polite(star),knowledgeable(star)would recommend(star)

By Zachary Cover & Kierstin S. on 07/08/20
Extremely satisfied with the customer service and professionalism that Jim had while servicing us! He was very knowledgeable, transparent and quick to get the job done. We are very thankful and will definitely be using Modern Comfort’s services and requesting Jim in the future.

By Eric Von B. on 06/12/20
Just wanted to say that the tech named Brandon did a phenomenal job. Not only was he great at his job, he was very patient, kind, and took the time to really explain everything and to answer my questions. When I buy a new AC unit from you guys, I'll be sure to a...
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Just wanted to say that the tech named Brandon did a phenomenal job. Not only was he great at his job, he was very patient, kind, and took the time to really explain everything and to answer my questions. When I buy a new AC unit from you guys, I'll be sure to ask for Brandon. He did a great job representing your company.
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By Ron M. on 01/30/20
Had to have a new boiler furnace. MCS responded quickly and did a great job installing the new furnace and getting it to operate at top efficiency. I highly recommend this company for excellent service and fair pricing.

By charles f. on 12/09/19
Gerald Sprouse is thorough, congenial and extremely professional. I always request him if he is available.

By MICHAEL S. on 11/05/19
no comment

By martha p. on 10/16/19
Doug W. was prompt, efficient and very helpful!

By peter s. on 10/03/19
Bill ******* did an excellent job. He came to the job site on time, spent the whole time working on cleaning the furnace including vacuuming the area, taken the flu down and cleaning the soot, putting the flu back in, cementing the flue liner in the chimney recess,...
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Bill ******* did an excellent job. He came to the job site on time, spent the whole time working on cleaning the furnace including vacuuming the area, taken the flu down and cleaning the soot, putting the flu back in, cementing the flue liner in the chimney recess, changing the points and mire and the whole time doing a top-notch job. I've lived in this house for 48 years, this is my second furnace, and I've had my furnace cleaned every year for the padt 48 years. AND this is by far the best and complete job anybody has done. So my hat's off to modern comfort systems and Bill ******* - both the company and the person are excellent.
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By Liz Z. on 09/30/19
I have used Modern Comfort for many years. Rob W. recently came out for my annual service appointment. He was professional, efficient and friendly. I would recommend their services to anyone.

By stephen c. on 09/23/19
Gerald provided excellent service . Arrived promptly , fixed the A/C problem . Highly recommended. Thanks Gerald, great job.

By Bruce T B. on 09/23/19
I called about a problem with my furnace and within an hour Rob W. showed up and solve the problem with the door to the filters. I have used Modern Comfort Systems for 40 years and have not had any problems. Each time a service rep has serviced my systems in 2 diff...
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I called about a problem with my furnace and within an hour Rob W. showed up and solve the problem with the door to the filters. I have used Modern Comfort Systems for 40 years and have not had any problems. Each time a service rep has serviced my systems in 2 different houses, the system has works perfectly. It is this type of service that builds confidence when I call someone to work at my home.
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By charles f. on 09/21/19
Gerald ******* did a great job, explained everything he did and was very personable. I intend to always request him and his services for any of my HVAC needs.

By William C. on 09/14/19
Great job

By Art P. on 09/10/19
Andy was very professional. He meticulously figured what would possibly cause my AC unit to cool the room far below the setting. He narrowed the possibilities to the open hole in the wall behind the unit where the piping was attached to the unit. The furnace room ...
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Andy was very professional. He meticulously figured what would possibly cause my AC unit to cool the room far below the setting. He narrowed the possibilities to the open hole in the wall behind the unit where the piping was attached to the unit. The furnace room was the room behind the unit and the heat from that room was affecting the temperature gauge in the unit. He covered the open area of the hole with insulation tape and insulated between the 2 studs which kept the heat from affecting the unit. We had to walk thru a bedroom where a baby was sleeping and he was very respectful and considerate by being extremely quiet. Also, while working in the furnace room he worked as quietly as he could and the baby did not awaken from his nap. Andy did not have to do that but he did. He took a picture of the problem and took a picture of the fix. You could not ask for better customer service.
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By Marie A T. on 09/03/19
I was very impressed with Matt. He was very polite, professional and knowledgeable. What I was really impressed with was how he took his shoes off when he came into my home. He treated my home like it was his. Modern Comfort should commend Matt because he represent...
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I was very impressed with Matt. He was very polite, professional and knowledgeable. What I was really impressed with was how he took his shoes off when he came into my home. He treated my home like it was his. Modern Comfort should commend Matt because he represents his company in a real positive manner. Associates like Matt gives Modern Comfort a good reputation. Marie A Trainer. If he can be my regular person, I would greatly appreciate it
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By Daniel B. on 08/26/19
Pete from Modern Comfort Systems came to service our oil furnace before Fall arrives. He arrived promptly, serviced our furnace and is now ready for winter. He also provided two quotes for replacing our oil tank, which was very reasonable and will be taking up, and...
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Pete from Modern Comfort Systems came to service our oil furnace before Fall arrives. He arrived promptly, serviced our furnace and is now ready for winter. He also provided two quotes for replacing our oil tank, which was very reasonable and will be taking up, and for upgrading the oil furnace to a heat pump hybrid. Thanks
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Doug W
Rating:
19 total reviews!
Pete P
Rating:
11 total reviews!
Ashley E
Customer Service Rep.
Rating:Just Launched
Matt D
Rating:
(11 total reviews)
Mike P
Rating:
(8 total reviews)
Gerald S
Rating:
(8 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Modern Comfort Systems has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Doug W has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
19 total reviews
By martha p. on 10/16/19
Doug W. was prompt, efficient and very helpful!

By Eileen C. on 08/16/19
Doug W. came today and service our burner. He was professional, knowledgeable and friendly.It was a pleasure to meet him.

By Tim C. on 08/14/19
Doug W service my AC & Heating systems. He was excellent in all ways, thanks.

By Kathy B. on 05/21/19
no comment

By R. D. M. on 05/10/19
Doug arrived promptly at the agreed time - actually a few minutes early - and performed the annual maintenance on our furnace and A/C system. When he was finished, the work area was cleaner than when he arrived. He found a leak in the A/C system, explained the pr...
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Doug arrived promptly at the agreed time - actually a few minutes early - and performed the annual maintenance on our furnace and A/C system. When he was finished, the work area was cleaner than when he arrived. He found a leak in the A/C system, explained the problem, reviewed it with the office and presented the options to deal with the problem. Doug was polite, professional and answered our questions. All-in-all, very good service.
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By Bob W. on 08/14/18
Modern Comfort services our furnace and has always done a great job. Today, Doug W. came to do our annual check today and was on time, professional, and competent!

By Stacey B. on 06/14/18
Doug W was professional, courteous, and prompt. Have been a Modern Comfort Systems customer for close to 20 yrs. Highly recommend

By Ben Z. on 11/11/17
Great work by MCS's Doug W on a furnace inspection and cleaning. Prompt, knowledgeable, and friendly.

By Jim Z. on 10/03/17
Doug did a great job fixing our older furnace. He is a credit to your company and I hope he returns if further service is needed.

By merry j. on 09/13/17
We have been dealing with Liberty Oil for years and years. I was skeptical when they changed owners. I called for my annual cleaning a burner check. I was delighted when my usual guy Doug came out along with a new guy , Tyreke. I received my usual terrific through ...
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We have been dealing with Liberty Oil for years and years. I was skeptical when they changed owners. I called for my annual cleaning a burner check. I was delighted when my usual guy Doug came out along with a new guy , Tyreke. I received my usual terrific through job. I couldn't be happier with the new company. My fears were laid to rest.
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By durward c thompson j. on 09/07/17
doug was provided good service and answered my questions.

By Mollie G. on 08/14/17
Doug W with modern Comfort Systems came out to our home to perform an annual furnace clean out and tune up. There's no doubt in my mind that I have the best company and tech that there is. Doug W is very courteous, on time, and very efficient, and makes no mess whi...
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Doug W with modern Comfort Systems came out to our home to perform an annual furnace clean out and tune up. There's no doubt in my mind that I have the best company and tech that there is. Doug W is very courteous, on time, and very efficient, and makes no mess while working. He takes his time and thoroughly cleans the system and tunes it. I never have to worry. I feel very confident with his work. I highly recommend Modern Comfort Systems for all you needs. Thank you Doug W and thank you Modern Comfort for being there for us. I highly recommend modern comfort and Doug W.
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By Gail R. on 08/10/17
I was very happy with the Service Doug and Gerald exhibited when installing my new A/C system. They knew their business, and went about their work without any interruption to my day. I would highly recommend this company to anyone with total confidence.

By Shari on 07/31/17
Doug with Modern Comfort Systems showed up on time to service my boiler. In fact, he was a wee bit early and I was not completely ready. Didn't rattle him at all, told me not to worry and in no time he was checking/cleaning the system. Took his time with servicing ...
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Doug with Modern Comfort Systems showed up on time to service my boiler. In fact, he was a wee bit early and I was not completely ready. Didn't rattle him at all, told me not to worry and in no time he was checking/cleaning the system. Took his time with servicing AND with answering my questions - which is important to me - and was very polite and respectful (also important to me). Thank you Doug!
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By Anjanette M. on 07/18/17
Doug W did a wonderful job servicing our furnace and replacing any parts that needed to be replaced. He was very friendly and answered and questions that I had.

By Lisa R. on 07/08/17
Our A/C unit had stopped cooling, so we called for service. Doug W. came out & explained what the problem was. We knew this system wasn't great, so we asked Doug to quote us a price for a new one. He also maintained our furnace while he was there. This was Tuesday....
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Our A/C unit had stopped cooling, so we called for service. Doug W. came out & explained what the problem was. We knew this system wasn't great, so we asked Doug to quote us a price for a new one. He also maintained our furnace while he was there. This was Tuesday. He fixed the old A/C unit, came on Thursday and installed a new system. Doug and his co-worker were at our house from 8 in the morning until almost 10 that night getting everything installed. Not only that, it was raining that day, and they had to install the exterior parts with a tent over it! They put paper down on the floors to avoid tracking mud, and were really patient when our dog decided he needed to supervise! These guys not only did a great job, but had to carry both the new unit and the old one (along with any trips to their trucks) up and down the 32 steps we have to our house -- and they did it w/o complaint. We have used Modern Comfort for over 20 years, and continue to love their service. Thank you, Doug & the Modern Comfort team for exceptional service and care!
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By joyce g. on 06/16/17
(no comment)

By Raymond B. on 06/14/17
Doug's service call was excellent. He arrived on time and addressed the furnace problem of a too rich mixture. He also determined that the air pressure was too low and adjusted the pressure to 12 psi. Doug also addressed our concerns and explained how he addressed...
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Doug's service call was excellent. He arrived on time and addressed the furnace problem of a too rich mixture. He also determined that the air pressure was too low and adjusted the pressure to 12 psi. Doug also addressed our concerns and explained how he addressed the problem. Additionally, he determined when best to schedule our next appointment. We would definitely want Doug to be the rep for our next service call.
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By Larry R. on 06/09/17
Modern Comfort and Doug the tech replaced my Air unit today, one day after finding a problem with my old unit. Great service and Doug and his team were easy to trust and very respectful.
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