Our A/C went out right at the height of the summer season - 90 degrees out. I called Modern Comfort Systems and talked to Susan who started the ball rolling. Brandon came out to access the situation - he realized it was going to be a really really hard job. He called Paul who came the next morning - who confirmed the nightmare job ahead of us. The details were worked out with Paul and then Neal and his team (Kevin, David & Josh) came out 2 days later. What great professionals working in a 125 degree attic for 8 hours. All is working great now. I cannot thank and recommend Modern Comfort Systems enough !!! Thank you Thank you. Thank you.
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Late in the day Rob W came by my residence to diagnose why my boiler system on 6/20/19 was exceeding the 30 lb psi and causing the pressure relief valve to open. He adjusted the 1/2" boiler feed valve and suggested I have it replaced if the adjustment didn't solve my issue. That evening it continued to operate in the same manner so I contacted modern comfort systems and they had someone else come and replace the valve the following day. After the valve was replaced I still have the same issue. I think the strategy here was to start with the least complicated and work up to solving the next thing in the complex system they are dealing with. I called this morning and someone will be here today to try and resolve my issue. I think it may be the expansion tank.
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Mike is a real credit to the Technicians you hire and train to work on customers equipment. His detail to investigating a problem even though he was told the motor failed and was here to replace same found that a dead mouse in the squirrel cage was causing the problem. His dedication and excellent investigation saved your company money since what was going to take some time to repair only took a fraction of the time to repair. He was on his way to his next customer early providing his smiling face as a fine representative of your company's commitment to excellent service.
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