We had an AC breakdown right in the middle of the hottest spell in ages. Modern Comfort was at our home within a few hours of our call. The HVAC repair man, Rob, was excellent. He was courteous, friendly, and fast. He had us up and running in no time. We use Modern Comfort for all of our heating and air conditioning needs and have never been let down even in the dead of night in the middle of winter or like in this instance with broken AC in the middle of a heat wave.
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Pete obviously care about the quality and thoroughness of his work as well as the satisfaction of his customers. He corrected a situation where my AC was underperforming by not removing as much humidity as it used to. Pete carefully diagnosed the issue and cleaned the coils and inside my air handler. He reviewed the owners manual and suggested a setting change, explained it to me, and then made the adjustment. In addition he thoroughly inspected the entire system and advised me regarding the need to bypass my humidifier to further optimize the AC. He even glanced at my hot water heater and noticed a small leak He left me with a recommendation to replace it and a free estimate. Pete was friendly, engaging and answered all my questions. I can not recommend him higher. He strongly reflects the Modern Comfort Systems culture of taking care of their employees who in turn take good care of the customers.
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Our A/C went out right at the height of the summer season - 90 degrees out. I called Modern Comfort Systems and talked to Susan who started the ball rolling. Brandon came out to access the situation - he realized it was going to be a really really hard job. He called Paul who came the next morning - who confirmed the nightmare job ahead of us. The details were worked out with Paul and then Neal and his team (Kevin, David & Josh) came out 2 days later. What great professionals working in a 125 degree attic for 8 hours. All is working great now. I cannot thank and recommend Modern Comfort Systems enough !!! Thank you Thank you. Thank you.
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Late in the day Rob W came by my residence to diagnose why my boiler system on 6/20/19 was exceeding the 30 lb psi and causing the pressure relief valve to open. He adjusted the 1/2" boiler feed valve and suggested I have it replaced if the adjustment didn't solve my issue. That evening it continued to operate in the same manner so I contacted modern comfort systems and they had someone else come and replace the valve the following day. After the valve was replaced I still have the same issue. I think the strategy here was to start with the least complicated and work up to solving the next thing in the complex system they are dealing with. I called this morning and someone will be here today to try and resolve my issue. I think it may be the expansion tank.
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