Technician Santoro was knowledgeable, answered questions in a professional manner and was thorough in checking all aspects of the unit. Marty in the maintenance department was very helpful in providing details of services which made my decision on plan selection easy. Great experience!
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I am so impressed with Mills Air from initial call to make an appointment until technician left the premises. The technician (Alex) called to update arrival time and worked very efficiently once here. Alex was also very patient about explaining everything he was doing. I will definitely be using Mills Air again.
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Mill's Air came to my house to do periodic maintenance on my HVAC system. The service technician, Santoro, was very prompt and extremely professional. For being a relatively young man, he appeared to be very knowledgeable about AC systems. I feel like my AC is in good hands with Mill's Air keeping an eye on it for me.
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I scheduled the annual maintenance, the technician's goal was not to provide me with the service but to to sale me additional products. He showed me some spots on the handler, I asked what that was, he said what do you think it is? I asked if it was black mold. He said we are not allowed to call it that. I asked what do you call it? He said growth and eluded to it being black mold without saying Black mold. His solution is to install UV lights at $1,000.00 for 2 lights or $1,600.00 for 4 lights. No other solution was offered. Knowing there is a cleaning solution that could be applied, I declined the offer. He went outside then to his truck and came back with 2 small boxes. He said your Capacitor might need replacing. I asked why? Might? He said I can't tell how long it will last. I asked would it be a month? Tomorrow? 6 Months? he said I don't know. I asked why do you want to replace it then, he said so it doesn't die. I asked how much, he replied $260.00. I said no thank you I will worry about it when the time comes. The AC starts just fine, never heard it struggle. He then did what he did. He did not look at the filter or replace it like other companies do. Did not give me a bill of health. He was in and out within 25 minutes including the chatter. Very disappointing experience.
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