My father highly recommended Michael's Plumbing who had re-piped his two story home approximately four/five years ago. After trying to do a DIY in my master shower, which failed terribly, I needed the skills of a real plumber to fix the mess I created. THANK YOU JIM P! He quoted me a 'worst case scenario', which was the highest price compared to the other four plumbing companies. BUT.... I chose Michael's Plumbing anyway because of the professionalism the entire team demonstrated. From Dyana scheduling appointments and calling to follow up, to the email updates including bio pics of the representative coming to my home, to the plumber Jim P. who had the knowledge, experience, and friendly mannerism, every customer appreciates. Not only did I choose the right company, but in the end, the 'worst case scenario' price quote ended up being the BEST PRICE in town!! Thank you Dyana, Jim P., Michael's Plumbing and thank you Dad for recommending a great team!!
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Dayna was very courteous & appointments were within the window given. Call was 4 my water heater. After putting in new thermostats & a heating element still no hot water. So Jim said 2 call an electrician. Terry's Electrical sent 2 electricians & charged me $240 to tell me in less than 1/2 hour that the problem was not electrical. The electrician did talk with Jim explaining what he found. Another appt was made with Jim 2 come back the next morning. Jim showed up on time, replaced thermostat, still no hot water. Jim then called GE that made the heater & they talked him thru. He then discovered a wire from the thermostat to element was bad. Once wire was replaced we had hot water. I applaud Jim 4 his persistent. Though we were out of hot water for 48 hours I wish he would have called GE the first day instead of having me call an electrician. Could have saved $240, but I'm very thankful 2 have hot water.
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I used Michael's Plumbing for An Occurrence of water leaking from somewhere near my 3 year old water heater and 2 year old washer. It was a Saturday night and the worker had three people ahead of me. He told me what to do until a service person could be there Sunday morning. I was called Sunday morning sent an email with a picture of the person coming, and he quickly assessed what the difficulty was, and cleaned out a drain. They have come to my rescue on more than one occasion. The workers are professional and courteous. They will be my first call in the future as they have been in the past.
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I had an emergency situation with a leaking shower. I called Michael's Plumbing and was greeted by a very friendly associate who gave me a same day appointment with a time span for the plumber's arrival. I was called again an hour before the plumber arrived and he did arrive right on time. He was very friendly and professional and he diagnosed and repaired the shower in less than a half hour. I am very impressed with the customer service of this company and will call them again if I ever need their services.
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