During an extremely cold December our furnace blower went out on a Sunday evening. Since it was expected be near zero degrees that night I called Metal Master' 24 hour emergency service line and within two hours a technician was there to assess the problem. Since the part was not readily available, we had to wait a few days for the repair to take place. Eventually we contracted with Metal Masters to replace our 25+ year old system and they were prompt and professional in providing the services we needed.
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The furnace techs from Metal Masters Inc truly did live up to the name of the company, proving to us that they are the masters of their profession. They were quick and efficient with the removal of the old system, as well as with installing the new system. They were courteous and polite and always asked how we wanted each component installed. They were highly knowledgeable of the system being installed and thoroughly explained how it worked vs. the previous system. They did not leave behind any debris or detritus' and I would highly recommend them to anyone looking at having this type of work done.
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My family was freezing with snow on the ground. They were fast, friendly, efficient, knowledgeable. I feel they really went above and beyond. They explained a lot to me about the unit repaired some ducting and even removed a section of mold for me. They didn't have to do any of that. The guys were so friendly and the quality of work was superior to any other I have seen. I would recommend them to everyone and certainly choose to do business again.
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From the initial contact of the their sales rep at costco to the person who bid the job to the crew that installed the product I could not have been happier!! they are the cream to me of service people and I recommend them to anyone who ask about heating and cooling work GOOOOOOD JOB metal massters !!!!!
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We had a great experience with Metal Masters! They clearly explained the options that would best suite our needs, and gave us several estimates based on our budget. We had five companies come in to check out our home and give us estimates. We considered each estimate carefully, and did our homework when deciding what heat pump would be best for the size of our home and our budget. Metal Masters was definitely the winner as far as knowledge, price, quality, and efficiency were concerned. We would definitely recommend this company to others!
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After only less than 10 years the heat pump our builder installed took a dump. We could have repaired it at a couple of grand but thought why not get a more energy efficient and quieter model. Contacting 3 different hvac contractors. Metal Masters were the only ones who were prompt in getting us a quote and even met us at Costco to process the sales. They completed all the Fed/State energy incentives. They did the install beautifully and cleaned up after! They are prompt and professional. Would highly recommended them to anybody looking for new/replacing HVAC!
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Metal Masters did a great job in helping us select a new heating and air conditioning system as well as installing the new products. Our needs included installing all new duct work and the installation was quick and as non-intrusive as possible. We had a small issue several weeks after installation but Metal Masters was quick to respond and corrected the issue immediately. I would highly recommend them for all heating and air conditioning work.
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It was a pleasure doing business with Metal Masters. They are professional, courteous, competitively priced, prompt and informative. They did an excellent job of installing our new heat pump and their follow-up is first rate. My husband and I couldn`t be more pleased. Metal Master`s friendly and professional approach more than earned our vote of confidence.
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Our system was outdated and was leaking refrigerant as we entered the summer season, so we took the plunge and replaced our 80% efficient gas furnace, R-22 cooling coil, and 1990s-era condensing unit with new Lennox equipment. We called Metal Masters for an inspection and estimate, which we received. The estimator was prompt, professional, and not at all condescending. He did not try to "up-sell" more expensive systems or options, he respected our wishes and price point, laid out some sensible combinations for our consideration, and gave us a detailed and reasonable estimate, which we accepted. The installation crew arrived promptly on schedule, ready to work, and wasted no time whatsoever. They knew what they were doing, cut no corners, did not leave even a teaspoonful of debris either in the attic or on our grounds, and did not leave our home until the system was complete and operational (in the middle of a VERY hot summer). All of the staff and field technicians were friendly, professional, neat, clean, never crude, and had the proper tools and equipment to complete our job. The crew arrived with every single piece of equipment, tool, accessory, and hardware needed to complete our job. After some programming adjustments, the system has performed flawlessly through a brutal summer and a record-breaking cold winter, providing near-perfect comfort in our home while also delivering surprisingly reduced energy bills. We could not be happier with our Lennox system or with Metal Masters.
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