By Tom D. on 06/14/19
Mark did an outstanding job and is a real credit to McHales

By Paula N. on 06/13/19
Mark came to diagnose a problem and I feared the worst. While I needed a repair he was considerate, explained my options and told me how he’d problem could be resolved at the least expensive price. Clearly he could have done otherwise but was honest, straightforw...
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Mark came to diagnose a problem and I feared the worst. While I needed a repair he was considerate, explained my options and told me how he’d problem could be resolved at the least expensive price. Clearly he could have done otherwise but was honest, straightforward and hardworking. He got my main drain working and scheduled the additional work for the following day, knowing the problem was both inconvenient and pressing. Mark returned to assist Marty and walked me through each step of the process and repair. Mark did more work than the average company would have ever done and was courteous and personable. He represented McHales professionally and positively. Call McHales and ask for Mark. You’ll not be disappointed. BTW Tim McHale is the consummate professional. Called me back when a more convenient opening became available. Took care of everything! Isn’t nice to not have to chase a vendor to perform work for you?!
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By Paula N. on 06/13/19
Marty was professional, polite and personable. He worked tirelessly, resolved my problem, explained things, did extra careful and considerate work and cleaned up thoroughly afterward! Does it get any better than that? Ie MCHALES, no need to look further!

By Tara M. on 06/10/19
McHale's exemplifies professionalism. I felt 100% confidence that everything was being done completely and correctly. Thank you for that!

By Tara M. on 06/10/19
Beau and the crew did a fantastic job on my home... and kept me calm and sane through the process! Shout out also to Jim, Austin, Dave, Steve, Jenny, Tim and Lorraine and anyone I might have missed. Feels like the whole McHale's family personally solved all my wa...
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Beau and the crew did a fantastic job on my home... and kept me calm and sane through the process! Shout out also to Jim, Austin, Dave, Steve, Jenny, Tim and Lorraine and anyone I might have missed. Feels like the whole McHale's family personally solved all my water woes. Thanks guys!
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By Josh M. on 06/08/19
McHale’s has made a customer for life. After a slight misunderstanding with scheduling, I spoke with Claire who was able to get a plumber out to me within hours even though they were fully booked for the day. I was really impressed with Claire’s customer servic...
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McHale’s has made a customer for life. After a slight misunderstanding with scheduling, I spoke with Claire who was able to get a plumber out to me within hours even though they were fully booked for the day. I was really impressed with Claire’s customer service focus and professionalism. Mark arrived onsite and was incredibly helpful in providing honest suggestions for various options. He was quick, efficient, and thorough in getting a water line set up for our new refrigerator. He was a pleasure to work with, very friendly and easygoing.
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By Janice C. on 06/05/19
Since I had a great experience with McHale's for an electrical problem, I called them again for a heating unit issue. The HVAC tech, Pat, was great! He assessed the problem and gave me 4 or 5 options. He thoroughly explained each option and offered his opinion as...
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Since I had a great experience with McHale's for an electrical problem, I called them again for a heating unit issue. The HVAC tech, Pat, was great! He assessed the problem and gave me 4 or 5 options. He thoroughly explained each option and offered his opinion as to what he thought would be the best. And it was not the most expensive option. I asked many questions and he took the time to sit with me and answer every one. I need plumbing repairs done in my house, I will certainly call them for this too!
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By Carl W. on 06/05/19
We recently purchased a new washing machine and dryer from a big box store. Delivery was made on 6/3/2019 with normal installation by delivery/install personal. While there were issues with the install segment, the show stopper was the back up from the washer’s s...
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We recently purchased a new washing machine and dryer from a big box store. Delivery was made on 6/3/2019 with normal installation by delivery/install personal. While there were issues with the install segment, the show stopper was the back up from the washer’s standpipe. It was obvious that the situation required qualified plumbing assistance and a call went to McHales. This afternoon, Mark came to our home. He was professional and reviewed the situation that could be involved in the standpipe blockage. He explained the difference in plumbing vs drain opening and engaged in “snaking” the blockage. He was painstaking in his efforts and kept us informed on progress. His efforts resulted in successfully opening the pipe. He also explained possible future challenges that may require remedial action. He completed and tested a number of cycles to insure operations and hookup. He was respectful of our home and cleaned up at the work site. His competency was a key note in the future use of this firm for our plumbing needs.
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By Mark G. on 06/04/19
A shout out to Vince, Ed S, Kyle, Joel, Zeus and Marty for a great job renovating our bathroom. Always friendly and professional.

By Mark G. on 06/04/19
No comments

By Pat G. on 06/04/19
No comments

By Wendy H. on 06/04/19
Excellent service! Would recommend to everyone I know. Can't say enough.

By Wendy H. on 06/04/19
This is the first time I used McHale's. I was very happy with the service I received. The where very courteous and professional. I would recommend McHale's to everyone I know. The time from making the call to having service was impressive. Thank you for such great service!

By Mike M. on 06/03/19
Ed S. solved my electrical problems expertly and economically.

By Joanne H. on 06/03/19
Mark was polite pleasant and able to repair the leak quickly

By William F. on 05/31/19
I don't want to complain about Jesus, since he was courteous and helpful throughout the process, but I just wasnt happy with the way things were done. I know that no on from McHales is going to consider what I have to say, but it helps me voice my frustration. ...
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I don't want to complain about Jesus, since he was courteous and helpful throughout the process, but I just wasnt happy with the way things were done. I know that no on from McHales is going to consider what I have to say, but it helps me voice my frustration. I had a septic system replaced and it involved McHales digging up my backyard, 1 bedroom, and my guest bathroom. The concrete wasn't saw cut, which led to a bunch of chipping and the concrete guys added too much water to the mix, so the concrete hadn't cured correctly after 4 days and it continues to break down and shed. On top of this the dirt was undermined from my slab, which tends to be hard to tamp and i fear it will lead to foundation cracks in the future. I had expected for McHales to top cut the yard and then use their machines, to deal less damage to the yard, which would have taken little extra time, but that wasn't the case. Finally, the floor and wall protection put down didnt cover everything, so my threshold is destroyed in my bathroom, which was outside the dig area and my trim was gauged up pretty bad. These items are less concerning, but just added to my frustration. I would like to again complement my service pro on how responsive and courteous he was during the process. i just had hoped that the outcome wouldn't have turned out this way. I dont think this should reflect poorly on Jesus.
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By Cliff H. on 05/30/19
no comment

By Sean R. on 05/29/19
John and Kenny were incredibly professional. I would request them for any job. John went the extra mile and offered his cell phone in case we had concerns/questions before during and after the job. We took him up on his offer and he was more than happy to answer o...
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John and Kenny were incredibly professional. I would request them for any job. John went the extra mile and offered his cell phone in case we had concerns/questions before during and after the job. We took him up on his offer and he was more than happy to answer our many obscure/neurotic questions and concerns.
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By Edgar R. on 05/28/19
I called mchale’s to have a water heater install in my house John B did an awesome job not only with the installation, he noticed an electrical problem with my breaker panel, they came next morning to address the issue, Ed and Kyle thank you so much for the tre...
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I called mchale’s to have a water heater install in my house John B did an awesome job not only with the installation, he noticed an electrical problem with my breaker panel, they came next morning to address the issue, Ed and Kyle thank you so much for the tremendous job you did replacing my breaker panel, once again thanks Ed for the awesome job you gave us peace of mind! I will definitely Use them again!!!
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By Sean R. on 05/27/19
McHales impressed us from beginning to end. We had a terrible smell in the house and John did a thorough inspection of our plumbing to address all potential problems. John and Kenny replaced our sink drain leading to the sewer pipe which that had deteriorated and h...
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McHales impressed us from beginning to end. We had a terrible smell in the house and John did a thorough inspection of our plumbing to address all potential problems. John and Kenny replaced our sink drain leading to the sewer pipe which that had deteriorated and had flooded our crawl space with sludge, for an unknown amount of time. They did absolutely outstanding work and John went the extra mile in answering our questions before and after the job was done. He also noticed our vent pipe in the attic wasn’t sealed properly, which was missed at our initial home inspection, and fixed that as well. We would and will use McHale’s again in a heartbeat. They also sent a picture of who’s coming to your house along with a short bio. The entire experience was painless and very professional. Thank you McHales!
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Select any employee to see all their reviews.

Mark K
29 Years
Rating:
377 total reviews!
Ed S
12 Years
Rating:
236 total reviews!
Becki
Customer Service Rep.
19 Years
Rating:
(15 total reviews)
John B
22 Years
Rating:
(141 total reviews)
Marty G
23 Years
Rating:
(133 total reviews)
Beau R
10 Years
Rating:
(85 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period McHales Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at McHales Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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John B has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
141 total reviews
John has over 25 years of plumbing and construction experience. He is OSHA and Nexstar Certified. John is a wealth of knowledge specializing in commercial services, drain cleaning, boilers, water treatment and tankless water heaters. He is happily married with 2 boys. In his spare time, he enjoys coaching, baseball, and basketball and flag football.
By Sean R. on 05/29/19
John and Kenny were incredibly professional. I would request them for any job. John went the extra mile and offered his cell phone in case we had concerns/questions before during and after the job. We took him up on his offer and he was more than happy to answer o...
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John and Kenny were incredibly professional. I would request them for any job. John went the extra mile and offered his cell phone in case we had concerns/questions before during and after the job. We took him up on his offer and he was more than happy to answer our many obscure/neurotic questions and concerns.
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By Edgar R. on 05/28/19
I called mchale’s to have a water heater install in my house John B did an awesome job not only with the installation, he noticed an electrical problem with my breaker panel, they came next morning to address the issue, Ed and Kyle thank you so much for the tre...
(View More)
I called mchale’s to have a water heater install in my house John B did an awesome job not only with the installation, he noticed an electrical problem with my breaker panel, they came next morning to address the issue, Ed and Kyle thank you so much for the tremendous job you did replacing my breaker panel, once again thanks Ed for the awesome job you gave us peace of mind! I will definitely Use them again!!!
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By Sean R. on 05/27/19
McHales impressed us from beginning to end. We had a terrible smell in the house and John did a thorough inspection of our plumbing to address all potential problems. John and Kenny replaced our sink drain leading to the sewer pipe which that had deteriorated and h...
(View More)
McHales impressed us from beginning to end. We had a terrible smell in the house and John did a thorough inspection of our plumbing to address all potential problems. John and Kenny replaced our sink drain leading to the sewer pipe which that had deteriorated and had flooded our crawl space with sludge, for an unknown amount of time. They did absolutely outstanding work and John went the extra mile in answering our questions before and after the job was done. He also noticed our vent pipe in the attic wasn’t sealed properly, which was missed at our initial home inspection, and fixed that as well. We would and will use McHale’s again in a heartbeat. They also sent a picture of who’s coming to your house along with a short bio. The entire experience was painless and very professional. Thank you McHales!
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By Kathleen R. on 05/17/19
From my initial call with Claire, to having Dennis, Kyle, and John make my repairs as requested, it was a great experience to work with the McHales Team! Keep up the good work!

By Marlena J. on 05/02/19
A plumbing emergency prompted my call to McHales Inc . The kindness, understanding and efficiency of the woman who took my call was impressive. They dispatched a plumber to my home within a few hours. Plumber, Jesus was friendly, kind and sensitive to the situati...
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A plumbing emergency prompted my call to McHales Inc . The kindness, understanding and efficiency of the woman who took my call was impressive. They dispatched a plumber to my home within a few hours. Plumber, Jesus was friendly, kind and sensitive to the situation in hand and proceeded to fix one of the problems I had. He felt he needed back up on the other project and made the call promptly. John B collaborated with Jesus and between the two of them the work was completed perfectly , clean up was timely and excellent. The courtesy and professionalism of these two gentleman was admirable. I am more than happy and satisfied with the job they did and they have a customer for life. I recommend this company completely .
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By Debbie H. on 03/18/19
Dennis and John did a wonderful job putting in my hot water heater. Explained everything they were doing and why they were doing it. Very friendly. Work well together. Great job cleaning up.

By Sherry G. on 02/06/19
John come to my elderly parents home to address a broken pipe. Not only did he fix the problem quickly but he was extremely compassionate and caring. He was such an honest person and McHale's is lucky to have him as an employee representing their company. No only w...
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John come to my elderly parents home to address a broken pipe. Not only did he fix the problem quickly but he was extremely compassionate and caring. He was such an honest person and McHale's is lucky to have him as an employee representing their company. No only will my parent use McHale's for all of their plumbing needs but I will also call them if the need arises. Thank you so much John B you are a Blessing.
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By Christine C. on 02/05/19
John was great at explaining various options to repairing our heating system

By HANK CHRIS C. on 02/05/19
John was great at explaining various options to repairing our heating system.

By Gail T. on 02/01/19
Great service, will call again..John excellent tech..thank you

By Ryan M. on 01/28/19
A need arose for a plumber at my home and I used McHales for the second time based on the positive experience I had with them the first time they had come out. Unlike most area plumbers, where returned phone calls may come days later, you can speak with some at Mc...
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A need arose for a plumber at my home and I used McHales for the second time based on the positive experience I had with them the first time they had come out. Unlike most area plumbers, where returned phone calls may come days later, you can speak with some at McHale's immediately (no matter the day or time) and actually speak to a human being who can empathize with whatever problem is going on in your home. Within hours I had John (and another young man whose name I don't know but was as equally amazing) at my home, accessing the issue, and able to give me multiple choices to fix the problem. This aspect alone is what sets McHale's apart from any other competition they have. Immediately after the servicemen went right to work. Well spoken, knowledgable, and completely professional - there was no B.S. as they worked their butts off to get the job done. So if you are reading this review and trying to find a good service, take this from a very happy homeowner - don't bother looking further. Just give them a call.
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By K M. on 01/16/19
McHale's did an outstanding job remodeling our bathroom. Starting with Doug M. helping with the design, our project manager Mike M. and his team Ed L., Alex E., John B., Joel D., Connor G., Austin D., Jenny were taking care of all aspects of the remodel in a very p...
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McHale's did an outstanding job remodeling our bathroom. Starting with Doug M. helping with the design, our project manager Mike M. and his team Ed L., Alex E., John B., Joel D., Connor G., Austin D., Jenny were taking care of all aspects of the remodel in a very professional way. The project was completed as planned without any issue. We are already thinking about our next project and will definitely work with McHale's again.
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By Joanne S. on 01/08/19
Found out I had a hot water leak under my kitchen floor. My one and only call was to McHale's. Mike came out and determined a plan of action for the repair. The job was scheduled and Mike, John and Austin worked for two days liked a well ordered machine jack ham...
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Found out I had a hot water leak under my kitchen floor. My one and only call was to McHale's. Mike came out and determined a plan of action for the repair. The job was scheduled and Mike, John and Austin worked for two days liked a well ordered machine jack hammering the floor to install the new water lines and installing them the next day. I thought I was going to have a big job of cleaning up the kitchen of the concrete dust even though the room was tarped with drop cloths. To my big surprise, they even cleaned up the cabinets, exposed surfaces and even the floor of the concrete dust! They took pictures of every phase of the job for me to submit to my insurance company and kept me informed of everything they were doing. No more water leak and everything is working great. Thanks for the great job Mike, John and Austin. McHale's will always be my go to plumber!
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By Anonymous on 12/29/18
Fix pipe leak in garage Once we detected a leak in our garage ceiling from the bathroom above, we contacted McHales right away. We knew from prior experience that they are responsive, reliable and quick. Doug M. referred us right away to the right co-worker. We wo...
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Fix pipe leak in garage Once we detected a leak in our garage ceiling from the bathroom above, we contacted McHales right away. We knew from prior experience that they are responsive, reliable and quick. Doug M. referred us right away to the right co-worker. We worked with John B. right away who assessed the damage, advised how to prevent further damage and coordinated repair the next day. Alex E. the next day fixed the leak and repaired the garage ceiling. It now looks as if there was never a leak. Great job! Thanks to all :).
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By Judy S. on 11/30/18
I want to thank John for tackling the horrible plumbing job in my old kitchen to prepare it for the new kitchen McHales is installing. John did a great job so far and even had to install a new drain under my cement in my kitchen. Also I want to thank his helper ...
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I want to thank John for tackling the horrible plumbing job in my old kitchen to prepare it for the new kitchen McHales is installing. John did a great job so far and even had to install a new drain under my cement in my kitchen. Also I want to thank his helper (I don't know his name) who came the 2nd day to help with the cement and more. Even though we went without heat for the first night it was fixed the next day when John returned! I will be seeing John again when he returns to install my sink and new outdoor faucet, but wanted to thank him for his work so far.
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By Gary S. on 09/22/18
Mike Miller, Ed L, Alex and John Boli did a fantastic job renovating our bathroom. From start to finish, they kept us informed and alerted us if any issues arose. We made some minor modifications and they addressed them without hesitation. I would recommend this cr...
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Mike Miller, Ed L, Alex and John Boli did a fantastic job renovating our bathroom. From start to finish, they kept us informed and alerted us if any issues arose. We made some minor modifications and they addressed them without hesitation. I would recommend this crew and company for any bathroom remodeling projects.
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By Sandra S. on 09/17/18
I called McHaleso to have plumbing work done.The men who showed up were Nick,John ,Jesus and Jim. They did the work in a timely manner. They were very professional in their work.If I ever need any plumbing working will surely call McHales!

By Sandra S. on 09/17/18
I called McHaleso to have plumbing work done.The men who showed up were Nick,John ,Jesus and Jim. They did the work in a timely manner. They were very professional in their work.If I ever need any plumbing working will surely call McHales!

By Donna Gary S. on 08/14/18
Everyone at McHales was great! Our bathroom looks terrific!

By Susan H. on 08/03/18
Our house got hit with a huge power surge, and MANY items got zapped. John came out immediately (this was first thing Sunday morning) to assess the damages. He worked with us to come up with feasible financial options and waited patiently while we pored over our ...
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Our house got hit with a huge power surge, and MANY items got zapped. John came out immediately (this was first thing Sunday morning) to assess the damages. He worked with us to come up with feasible financial options and waited patiently while we pored over our options. John spent four days at our house, working quickly yet carefully and kept us posted on his progress. I most appreciated he did not "mansplain" during the process, and every time he left, he told us to contact him if an issue arose after he left. He went above and beyond to go to bat for me against my insurance company. John upholds and reflects McHale's values, and other companies' technicians should take a lesson from him. Bravo, McHale's, keep up the superior customer service!
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