By Tom D. on 06/14/19
Mark did an outstanding job and is a real credit to McHales

By Paula N. on 06/13/19
Mark came to diagnose a problem and I feared the worst. While I needed a repair he was considerate, explained my options and told me how he’d problem could be resolved at the least expensive price. Clearly he could have done otherwise but was honest, straightforw...
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Mark came to diagnose a problem and I feared the worst. While I needed a repair he was considerate, explained my options and told me how he’d problem could be resolved at the least expensive price. Clearly he could have done otherwise but was honest, straightforward and hardworking. He got my main drain working and scheduled the additional work for the following day, knowing the problem was both inconvenient and pressing. Mark returned to assist Marty and walked me through each step of the process and repair. Mark did more work than the average company would have ever done and was courteous and personable. He represented McHales professionally and positively. Call McHales and ask for Mark. You’ll not be disappointed. BTW Tim McHale is the consummate professional. Called me back when a more convenient opening became available. Took care of everything! Isn’t nice to not have to chase a vendor to perform work for you?!
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By Paula N. on 06/13/19
Marty was professional, polite and personable. He worked tirelessly, resolved my problem, explained things, did extra careful and considerate work and cleaned up thoroughly afterward! Does it get any better than that? Ie MCHALES, no need to look further!

By Tara M. on 06/10/19
McHale's exemplifies professionalism. I felt 100% confidence that everything was being done completely and correctly. Thank you for that!

By Tara M. on 06/10/19
Beau and the crew did a fantastic job on my home... and kept me calm and sane through the process! Shout out also to Jim, Austin, Dave, Steve, Jenny, Tim and Lorraine and anyone I might have missed. Feels like the whole McHale's family personally solved all my wa...
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Beau and the crew did a fantastic job on my home... and kept me calm and sane through the process! Shout out also to Jim, Austin, Dave, Steve, Jenny, Tim and Lorraine and anyone I might have missed. Feels like the whole McHale's family personally solved all my water woes. Thanks guys!
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By Josh M. on 06/08/19
McHale’s has made a customer for life. After a slight misunderstanding with scheduling, I spoke with Claire who was able to get a plumber out to me within hours even though they were fully booked for the day. I was really impressed with Claire’s customer servic...
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McHale’s has made a customer for life. After a slight misunderstanding with scheduling, I spoke with Claire who was able to get a plumber out to me within hours even though they were fully booked for the day. I was really impressed with Claire’s customer service focus and professionalism. Mark arrived onsite and was incredibly helpful in providing honest suggestions for various options. He was quick, efficient, and thorough in getting a water line set up for our new refrigerator. He was a pleasure to work with, very friendly and easygoing.
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By Janice C. on 06/05/19
Since I had a great experience with McHale's for an electrical problem, I called them again for a heating unit issue. The HVAC tech, Pat, was great! He assessed the problem and gave me 4 or 5 options. He thoroughly explained each option and offered his opinion as...
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Since I had a great experience with McHale's for an electrical problem, I called them again for a heating unit issue. The HVAC tech, Pat, was great! He assessed the problem and gave me 4 or 5 options. He thoroughly explained each option and offered his opinion as to what he thought would be the best. And it was not the most expensive option. I asked many questions and he took the time to sit with me and answer every one. I need plumbing repairs done in my house, I will certainly call them for this too!
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By Carl W. on 06/05/19
We recently purchased a new washing machine and dryer from a big box store. Delivery was made on 6/3/2019 with normal installation by delivery/install personal. While there were issues with the install segment, the show stopper was the back up from the washer’s s...
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We recently purchased a new washing machine and dryer from a big box store. Delivery was made on 6/3/2019 with normal installation by delivery/install personal. While there were issues with the install segment, the show stopper was the back up from the washer’s standpipe. It was obvious that the situation required qualified plumbing assistance and a call went to McHales. This afternoon, Mark came to our home. He was professional and reviewed the situation that could be involved in the standpipe blockage. He explained the difference in plumbing vs drain opening and engaged in “snaking” the blockage. He was painstaking in his efforts and kept us informed on progress. His efforts resulted in successfully opening the pipe. He also explained possible future challenges that may require remedial action. He completed and tested a number of cycles to insure operations and hookup. He was respectful of our home and cleaned up at the work site. His competency was a key note in the future use of this firm for our plumbing needs.
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By Mark G. on 06/04/19
A shout out to Vince, Ed S, Kyle, Joel, Zeus and Marty for a great job renovating our bathroom. Always friendly and professional.

By Mark G. on 06/04/19
No comments

By Pat G. on 06/04/19
No comments

By Wendy H. on 06/04/19
Excellent service! Would recommend to everyone I know. Can't say enough.

By Wendy H. on 06/04/19
This is the first time I used McHale's. I was very happy with the service I received. The where very courteous and professional. I would recommend McHale's to everyone I know. The time from making the call to having service was impressive. Thank you for such great service!

By Mike M. on 06/03/19
Ed S. solved my electrical problems expertly and economically.

By Joanne H. on 06/03/19
Mark was polite pleasant and able to repair the leak quickly

By William F. on 05/31/19
I don't want to complain about Jesus, since he was courteous and helpful throughout the process, but I just wasnt happy with the way things were done. I know that no on from McHales is going to consider what I have to say, but it helps me voice my frustration. ...
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I don't want to complain about Jesus, since he was courteous and helpful throughout the process, but I just wasnt happy with the way things were done. I know that no on from McHales is going to consider what I have to say, but it helps me voice my frustration. I had a septic system replaced and it involved McHales digging up my backyard, 1 bedroom, and my guest bathroom. The concrete wasn't saw cut, which led to a bunch of chipping and the concrete guys added too much water to the mix, so the concrete hadn't cured correctly after 4 days and it continues to break down and shed. On top of this the dirt was undermined from my slab, which tends to be hard to tamp and i fear it will lead to foundation cracks in the future. I had expected for McHales to top cut the yard and then use their machines, to deal less damage to the yard, which would have taken little extra time, but that wasn't the case. Finally, the floor and wall protection put down didnt cover everything, so my threshold is destroyed in my bathroom, which was outside the dig area and my trim was gauged up pretty bad. These items are less concerning, but just added to my frustration. I would like to again complement my service pro on how responsive and courteous he was during the process. i just had hoped that the outcome wouldn't have turned out this way. I dont think this should reflect poorly on Jesus.
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By Cliff H. on 05/30/19
no comment

By Sean R. on 05/29/19
John and Kenny were incredibly professional. I would request them for any job. John went the extra mile and offered his cell phone in case we had concerns/questions before during and after the job. We took him up on his offer and he was more than happy to answer o...
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John and Kenny were incredibly professional. I would request them for any job. John went the extra mile and offered his cell phone in case we had concerns/questions before during and after the job. We took him up on his offer and he was more than happy to answer our many obscure/neurotic questions and concerns.
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By Edgar R. on 05/28/19
I called mchale’s to have a water heater install in my house John B did an awesome job not only with the installation, he noticed an electrical problem with my breaker panel, they came next morning to address the issue, Ed and Kyle thank you so much for the tre...
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I called mchale’s to have a water heater install in my house John B did an awesome job not only with the installation, he noticed an electrical problem with my breaker panel, they came next morning to address the issue, Ed and Kyle thank you so much for the tremendous job you did replacing my breaker panel, once again thanks Ed for the awesome job you gave us peace of mind! I will definitely Use them again!!!
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By Sean R. on 05/27/19
McHales impressed us from beginning to end. We had a terrible smell in the house and John did a thorough inspection of our plumbing to address all potential problems. John and Kenny replaced our sink drain leading to the sewer pipe which that had deteriorated and h...
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McHales impressed us from beginning to end. We had a terrible smell in the house and John did a thorough inspection of our plumbing to address all potential problems. John and Kenny replaced our sink drain leading to the sewer pipe which that had deteriorated and had flooded our crawl space with sludge, for an unknown amount of time. They did absolutely outstanding work and John went the extra mile in answering our questions before and after the job was done. He also noticed our vent pipe in the attic wasn’t sealed properly, which was missed at our initial home inspection, and fixed that as well. We would and will use McHale’s again in a heartbeat. They also sent a picture of who’s coming to your house along with a short bio. The entire experience was painless and very professional. Thank you McHales!
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Select any employee to see all their reviews.

Mark K
29 Years
Rating:
377 total reviews!
Ed S
12 Years
Rating:
236 total reviews!
Becki
Customer Service Rep.
19 Years
Rating:
(15 total reviews)
John B
22 Years
Rating:
(141 total reviews)
Marty G
23 Years
Rating:
(133 total reviews)
Beau R
10 Years
Rating:
(85 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period McHales Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at McHales Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Becki has a 5-Star average rating and a total of 15 total reviews
15 total reviews
Becki has spent many years working within the business administration/financial and technical school areas. When not organizing the daily schedules, she is with her children enjoying family time.
By Jose B. on 01/18/19
Becki and Mark K. were both so friendly, polite, and professional. Both instilled confidence and peace of mind. You can tell they both take pride in their work and the company they represent. I would recommend McHale's to anyone in need of emergency plumbing rep...
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Becki and Mark K. were both so friendly, polite, and professional. Both instilled confidence and peace of mind. You can tell they both take pride in their work and the company they represent. I would recommend McHale's to anyone in need of emergency plumbing repairs! Thank you Becki and Mark K!!
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By Jose B. on 01/18/19
Becki answered the phone when I called. She was friendly, polite and professional. She advised me that someone would definately be out to my house to help me sometime later in the day or evening, and that she would call me back as soon as a truck was enroute. Be...
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Becki answered the phone when I called. She was friendly, polite and professional. She advised me that someone would definately be out to my house to help me sometime later in the day or evening, and that she would call me back as soon as a truck was enroute. Becki did call me back later in the afternoon to let me know a truck was on the way. She instilled peace of mind and confidence in the way she handled herself and represent her company!
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By Joseph S. on 04/25/18
Great service by the lead electrician and his helper. We had tried several other options to solve our problem. Your guy was creative and skilled in his diagnosis. The team did exactly what they promised and the repair was perfect. I will recommend McHale based ...
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Great service by the lead electrician and his helper. We had tried several other options to solve our problem. Your guy was creative and skilled in his diagnosis. The team did exactly what they promised and the repair was perfect. I will recommend McHale based on the performance of these two guys.
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By Karen Ann M. on 10/24/17
This review is for Becki - the wonderful person who answers the phones and does so much more, thoroughly and expertly. Becki is also a Rockstar! Every time I call, she is always so extremely pleasant, happy, professional, knowledgeable and caring! Becki truly car...
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This review is for Becki - the wonderful person who answers the phones and does so much more, thoroughly and expertly. Becki is also a Rockstar! Every time I call, she is always so extremely pleasant, happy, professional, knowledgeable and caring! Becki truly cares about you and the problem you are calling about. She also has great follow-through skills. If she doesn't have an answer for you, she will check with the tech or someone who will have the answer and call back. She never forgets about you, and you never have to keep calling back trying to find answers. She is super-thorough! Her customer service skills are top-notch and superb. Thanks, Becki! I hope you are with McHales for a long, long time.
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By Karen Ann M. on 10/24/17
Becki from McHales is SUPER! Every time I call, she is always so extremely pleasant, happy, professional, knowledgeable and caring! Becki truly cares about you and the problem you are calling about. She also has great follow-through skills. If she doesn't have ...
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Becki from McHales is SUPER! Every time I call, she is always so extremely pleasant, happy, professional, knowledgeable and caring! Becki truly cares about you and the problem you are calling about. She also has great follow-through skills. If she doesn't have an answer for you, she will check with the tech or someone who will have the answer and call back. She never forgets about you, and you never have to keep calling back trying to find answers. She is super-thorough! Her customer service skills are top-notch and superb. Thanks, Becki! I hope you are with McHales for a long, long time.
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By Babs C. on 09/21/17
We realized out hot water heater was leaking and immediately called McHales (around 10:30am). Upon calling we were assured they could help us out. By 4:30 we had a new hot water heater that was a reasonable rate. We can't thank them enough for all of the help and professionalism.

By Karen Ann M. on 07/25/17
Becky is AWESOME! She is and always has been extremely kind, patient, courteous and very customer-oriented. She has impeccable phone manners and is always cheerful. She also has integrity and great follow-through skills. She is a super representative of the McH...
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Becky is AWESOME! She is and always has been extremely kind, patient, courteous and very customer-oriented. She has impeccable phone manners and is always cheerful. She also has integrity and great follow-through skills. She is a super representative of the McHale's company. I was not asked to review Becky but felt she deserves recognition and kudos. She is certainly an asset to McHale's. Thanks, Becky, for all the times you have assisted me. You are definitely a Rockstar.
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By Tracey p. on 06/11/17
This is for Joe and Beau. They were fantastic! Explained everything to me in simple terms that I could understand and gave me options. The 3 of us decided on the best way to take care of the problems. They installed the new water heater today and waited to make ...
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This is for Joe and Beau. They were fantastic! Explained everything to me in simple terms that I could understand and gave me options. The 3 of us decided on the best way to take care of the problems. They installed the new water heater today and waited to make sure that the water got hot. They told me about your SSP plan. They covered their shoes and did the job with ni messes. They were kind to my dog. I was extremely pleased with my service. Will continue to use and recommend McHales Tracey piazza
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By Tracey p. on 06/11/17
This is for Joe and Beau. They were fantastic! Explained everything to me in simple terms that I could understand and gave me options. The 3 of us decided on the best way to take care of the problems. They installed the new water heater today and waited to make ...
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This is for Joe and Beau. They were fantastic! Explained everything to me in simple terms that I could understand and gave me options. The 3 of us decided on the best way to take care of the problems. They installed the new water heater today and waited to make sure that the water got hot. They told me about your SSP plan. They covered their shoes and did the job with ni messes. They were kind to my dog. I was extremely pleased with my service. Will continue to use and recommend McHales Tracey piazza
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By Marita P. on 05/15/17
Working with McHale's was an excellent experience. From the field staff to the office staff - Paul, Doug, Mike, Ed, Ed, Beau & Becky - were a pleasure to work with. So professional and courteous. We're so happy with our new and beautiful bathroom! Will definitely p...
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Working with McHale's was an excellent experience. From the field staff to the office staff - Paul, Doug, Mike, Ed, Ed, Beau & Becky - were a pleasure to work with. So professional and courteous. We're so happy with our new and beautiful bathroom! Will definitely plan to work with them in the future.
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By Barbara K. on 06/16/15
FOR SHEILA- I cannot express my appreciation, it is beyond words. Sheila not only called back as soon as the office opened (I left a message over a weekend), she did her best to schedule the service as soon as she could. As we were without water for two days, she f...
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FOR SHEILA- I cannot express my appreciation, it is beyond words. Sheila not only called back as soon as the office opened (I left a message over a weekend), she did her best to schedule the service as soon as she could. As we were without water for two days, she followed soon after and sent first available service engineer in 30 minutes. Her customer service skills are outstanding, her people skills are extraordinary, her kindness, compassion and understanding of the distress are beyond measure. What an amazing professional and a loving person! My highest respect and gratitude! cannot express my appreciation, it is beyond words. Sheila not only called back as soon as the office opened (I left a message over a weekend), she did her best to schedule the service as soon as she could. As we were without water for two days, she followed soon after and sent first available service engineer in 30 minutes. Her customer service skills are outstanding, her people skills are extraordinary, her kindness, compassion and understanding of the distress are beyond measure. What an amazing professional and a loving person! My highest respect and gratitude!
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By Randy D. on 05/15/15
My AC unit in the attic had leaked water through the ceiling. I called and Dave came that same day and reconnected the drain pipe, flushed out a clog, filled the refrigerant, and also corrected a few other issues that were incorrectly done on my unit. He was very ...
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My AC unit in the attic had leaked water through the ceiling. I called and Dave came that same day and reconnected the drain pipe, flushed out a clog, filled the refrigerant, and also corrected a few other issues that were incorrectly done on my unit. He was very knowledgeable in diagnosing the problem, which wasn't totally clear up front. A few days later Dan came to install a wet switch in the unit. Both were very professional and worked quickly, and explained everything to me so that I understood.
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By Jake Mac C. on 02/26/15
Becki was a life saver for me.

By dkwoodruff on 06/10/13
I knew when Jennifer said it would be Bobby coming out, my work would be done correctly. He was there within minutes. He greets me by first name (he has done work several times for me) and asks about specific family members. He is friendly and professional. After a...
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I knew when Jennifer said it would be Bobby coming out, my work would be done correctly. He was there within minutes. He greets me by first name (he has done work several times for me) and asks about specific family members. He is friendly and professional. After accessing the problem he presented me with a written estimate for the repair and also explained what the total might be if it was not repairable. The work turned out to be less than his estimate!! He cleaned up every tool and bit of mess that was made (not much). He used booties to protect my floor. I love dealing with McHales!!! And would gladly recommend them.
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By Bensalem, P. on 01/25/10
Christie was very helpful and knowledgeable
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