Both Rod and Jason (new to Mattioni) were courteous and professional. My situation required options. They were clear in the explanations and effective in the maintenance of my HVAC units and effective in installation of alternatives I had selected. The all of the new equipment has not yet been installed. I await the followup scheduling.
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Paul Mento perfromed a sewer lateral inspection for a property i am selling. His knowledge on the process was exceptional. He left with me feeling very aware with the issues and what to expect in the future. I appreciate his extreme professionalism from taking his booties on and off everytime in the home. I was glad they sent Paul. This was a great experience!
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Mattioni recently came to my house for the annual fall maintenance on my heating unit. This was the second time Arthur has been to my house (he was previously here for AC maintenance in the spring) and I was just as impressed as last time......I've used Mattioni for years and they are the BEST! A while back I had a situation where there was a miscommunication about the specific materials needed when I was having my AC unit leveled (I have a steep incline). Mistakes happen and it's frustrating, but even in these situations, Mattioni went above and beyond to ensure things were handled professionally and done right. In my situation, the tech (I believe TJ) arrived and once he saw the steep incline, he knew he needed different materials. He could have done the job with the incorrect material, but he knew that would have caused a longterm problem, and he clearly wanted to make sure the job was done right. He took the time show and explain to me why we needed other materials. Because new materials needed to be ordered, the tech had to come back, but Josh in the office made sure to get me rescheduled on the very first day I was available. We seem to live in a time when customer service is lacking in many industries, but I can honestly say Mattioni is the best and I have full confidence that they will always do right by their customers. I have recommended them so many times to friends in my neighborhood and they all have had positive experience too. Thank you, Mattioni!
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