Carl D from Mattioni is the BEST!!! I called them with an issue that I wasn't sure if it was related to plumbing or HVAC. It was off hours and when Carl showed up, he was extremely professional and helpful. The problem was caused by another HVAC company that previously served the house I moved into. Carl could have easily showed up and left immediately after he knew the problem was corrected. Instead he did a thorough check to ensure the problem wasn't something else. I also asked about him a few other things related to plumbing and he advised and recommended a few very good ideas. Now keep in mind, most of the companies out there train their folks to upsell, but with Carl you can tell his ideas were genuine and not all pushy/assertive. He did come back to implement a few of the recommendations and of course, was timely and excellent. He is the reason why I am sticking with Mattioni for all my HVAC and plumbing needs. Sure, they may not be the cheapest(you get what you pay for) but paying a liitle extra for someone as experienced and caring as Carl is well worth it! Highly recommend them.
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Called in my problem Sunday, July 21 and was told to expect a call to schedule repair around 9 am. I received the call at 9:15 am and plumber Dan Good was dispatched. He arrived at my house 15 to 20 minutes later and reviewed the problem - hole in service line and provided recommendations/options for the needed repair including estimates for the options. Dan was very personable, good people skills, and professional about his work. He made sure I understood what he was talking about and answered all my questions. He made my problem palatable.
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Incoming water service line corroded and developed a leak Sunday. Was able to turn off the water and stop the leak. Mattioni Plumbing Heating & Cooling of Downingtown contacted me first thing Monday as promised and dispatched Dan Good who was at my home within 15 minutes of the phone call. Dan was very thorough and professional. He provided recommendations and options for the repair of the leak. He was able to complete the work quickly. Needless to say water is back on at our home. Thanks Dan
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Came back from vacation on Sunday to a 90 degree house, called Mattioni's and they were there next day nice and early. Rod was very professional, very informative and pleasure to talk to. Rod trouble shot the issue within 30 minutes, fixed it within 45 or so. Most other big companies, etc Horizon had a wait of three to four days. perfect job Rod.
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