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By John J. on 11/15/17
Mason Mechanical installed 3 Trane heat pump systems in my home 2 weeks ago. From the start, its been a great experience. Challen came out and inspected the existing ducts and and installation requirements very thoroughly. There was no pressure to sell unnecesar...
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Mason Mechanical installed 3 Trane heat pump systems in my home 2 weeks ago. From the start, its been a great experience. Challen came out and inspected the existing ducts and and installation requirements very thoroughly. There was no pressure to sell unnecesary services or system add-ons. I wanted an air handler moved from the attic to a closet for easier access in the future. Challen took me through the requirements and explained how my idea for ducting would allow too much air flow noise (I'm glad I listened - the new location is working out perfectly). A separate visit was conducted to get detailed measurements for installation specifics. Then, Johnny and team were at the house for 3 days and did a great job on the install. Really appreciate the care they took to work carefully and cleanly in the house. The install quality looks great. Challen and Dion came back for Mason's standard follow up quality check process after the systems ran for 2 weeks. Went through all the warranty and system operations in detail. Dion spent 3 hours running diagnostics, cleaning up some install 'appearance' items (I didn't even see), and making minor refrigerant adjustments. From the time I first contacted them, every text, email, or phone call was promptly responded to and every question addressed. We really love these ultra quiet variable speed systems. I feel like we have quality AC, quality installations, and a company we can count on if any issues arise down the road. John
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By Jim J. on 11/11/17
Jim E. arrived to do my fall a/c check up. He arrived during the window, did a good professional job in testing the system, and submitted a summary review. We were very satisfied with his work.

By John on 11/05/17
Mason Mechanical has been a very professional and competent service provider. Their work has always been top quality and timely accomplished. We have been pleased with our continuing service contract. This last check-up was done by Jim E****. He was very thorough, ...
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Mason Mechanical has been a very professional and competent service provider. Their work has always been top quality and timely accomplished. We have been pleased with our continuing service contract. This last check-up was done by Jim E****. He was very thorough, efficient and personable. He is the type of employee every business would love to have representing them.
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By Julie on 11/03/17
Always a pleasure to have our Units checked by someone professional and courteous Thank you !! :-)

By Dave L. on 10/28/17
They always do a great job, very professional.

By Patti s. on 09/01/17
Customer service. Absolutely the very best , always on time, knew his job from start to finish. Challen along with other employees from Mason Mechacal were absolutely the best. I am so glad to have done business with this Company . Johnny and Challen are an asset to Mason Mechanical !

By Terry T. on 08/12/17
Jim is very knowledgeable and efficient and at the same time he made it a personable after hours call even though he had a big day already - thanks

By Loren P. on 07/27/17
We have always had excellent service from the techs at Mason. Jim was no exception. He was on time, thorough and told me everything I needed to know in order to make a decision on the repair to my air conditioner. He made a recommendation to check into their servic...
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We have always had excellent service from the techs at Mason. Jim was no exception. He was on time, thorough and told me everything I needed to know in order to make a decision on the repair to my air conditioner. He made a recommendation to check into their service contract, based on our repairs, that actually saved me money and provided coverages for the next year. It is no fun having A/C problems in Arizona in the middle of July, but we can always count on Mason being there when we need them.
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By Lisa L. on 07/13/17
I called Mason Mechanical based on a referral. The guys were honest, helpful and did a great job. Thank you Jim, Joe, and chad for the great job you did helping me get a new a.c. unit.

By Ron R. on 07/11/17
Jim of Mason Mechanical was not only on time but very professional and spoke to Caryn and myself in language we could understand. He has been in the business and long time and it shows! I would recommend Mason Mechanical to others based on the Company's ethics an...
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Jim of Mason Mechanical was not only on time but very professional and spoke to Caryn and myself in language we could understand. He has been in the business and long time and it shows! I would recommend Mason Mechanical to others based on the Company's ethics and more importantly on Jim Emmons knowledge and professionalism. Jim made a call again today to finish the work on our Air Conditioner. We also added a Surge Protector and he showed us how he could save us a little money on the work he started on Sunday. I recommended Mason Mechanical to my neighbor who also has a the same A/C as us and unhappy with his service people. He came down and met Jim and will call the company in the next few days and ask for Jim Emmons and will also be getting a "Best Maintenance Agreement" from Jim. We will recommend anyone who asks to use Mason Mechanical because of the honest work Jim has provided and the Ethical company Mason Mechanical is. Regards, Ron & Caryn Reaves
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By Ron R. on 07/09/17
Jim of Mason Mechanical was not only on time but very professional and spoke to Caryn and myself in language we could understand. He has been in the business and long time and it shows! I would recommend Mason Mechanical to others based on the Company's ethics an...
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Jim of Mason Mechanical was not only on time but very professional and spoke to Caryn and myself in language we could understand. He has been in the business and long time and it shows! I would recommend Mason Mechanical to others based on the Company's ethics and more importantly on Jim Emmons knowledge and professionalism. Regards, Ron & Caryn Reaves
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By Florence S. on 07/07/17
My air conditioner is quite old, and Jim really had a challenge when he began working on it. I really appreciated his hard work, especially in 109° temperature. But he stuck with it, and got it working well. I will definitely refer your company to others, an...
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My air conditioner is quite old, and Jim really had a challenge when he began working on it. I really appreciated his hard work, especially in 109° temperature. But he stuck with it, and got it working well. I will definitely refer your company to others, and thank you for providing excellent service. A big thanks to Jim.
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By Tammy B. on 07/05/17
Mason Mechanical are experienced, knowledgeable, upfront informative and extremely honest. I was without air since Saturday 7/1. The first company, Collins Master came out and said I really need a new unit that I would have to put about a $1000 to fix the one I hav...
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Mason Mechanical are experienced, knowledgeable, upfront informative and extremely honest. I was without air since Saturday 7/1. The first company, Collins Master came out and said I really need a new unit that I would have to put about a $1000 to fix the one I have. Salesman couldn't be out till Monday at 1P. Spent the holiday weekend with no air in temps over 111. Monday night, July 3 Lowes referred me to Joe C*** from Mason Mechanical who came out on July 4th and was able to assure me they would have their tech come out to look at the unit the next day. If I needed a new unit, they could install Thursday. Dion Bently from Mason informed me that there was a screw on one side of contactor removed resulting in poor line voltage connection to condenser fan motor. Re-installed screw and ensured tight connections at contactor. Turned System on and tested equipment operation(pressures, temperatures, electrical components, etc). All operating normally now and it is plausible that connection to contactor either caused overamping and overheating of motor or simply just wouldn't run. I didn't even need to replace a part. Dion had the unit up and running with only the cost of a service call. Very informative and knowledgeable. Thank you Joe C*** and Dion B****** from Mason Mechanical. I can't express enough my gratitude and appreciation for your honesty and expertise.
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By Jeff D. on 06/23/17
Hired Mason Mechanical to inspect my HVAC system and bring it up to full efficiency. Jim E.,the service pro, came out and after an extensive inspection, was able to do just what I hired him to do. Most companies would have tried to sell me new air conditioners. I a...
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Hired Mason Mechanical to inspect my HVAC system and bring it up to full efficiency. Jim E.,the service pro, came out and after an extensive inspection, was able to do just what I hired him to do. Most companies would have tried to sell me new air conditioners. I appreciated his honesty. I feel I can call Mason Mechanical for my service needs in the future and I will be treated with respect, with honesty, and with dignity.
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By Earl P. on 06/19/17
Excellent service from Chad and Jake today - temp was 118 degrees. Also from Joe Calo the sales rep and Kirt H. who came on a Sunday to install a new motor.

By Herman P. on 06/14/17
Very professional and knowledgeable. We had a great experience and we definitely recommend Mason Mechanical.

By Doug M. on 06/12/17
If you want the best to insure quality and performance of your new system, go with Mason Mechanical. Joe Calo helped us select the best unit for our house, which had to be a TRANE in my book. He was the first, I checked out 4 others. Range of prices,. While not the...
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If you want the best to insure quality and performance of your new system, go with Mason Mechanical. Joe Calo helped us select the best unit for our house, which had to be a TRANE in my book. He was the first, I checked out 4 others. Range of prices,. While not the cheapest, MM was the best value for the money. I would highly recommend them. Service Techs were outstanding completing the job in a day with everything taken care of, including keeping the house clean. On time and did the job right the first time.
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By Erv G. on 06/05/17
Challen gave us a complete package of all the available Trane air conditioners. After extensive measurements of our rooms, He determined that our present 5 ton HVAC was too large. It was not long that with his knowledge of the units and most complete presentatio...
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Challen gave us a complete package of all the available Trane air conditioners. After extensive measurements of our rooms, He determined that our present 5 ton HVAC was too large. It was not long that with his knowledge of the units and most complete presentation, we confidently chose the 2 stage 16 seer variable speed 4 ton unit. We are extremely satisfied with the unit and applaud Mason Mechanical for hiring professionals such as Challen. Erv Galecki
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By Roger E. on 06/03/17
Jim E is the best AC technician I have ever had from any company. Knowledgeable, personable. Can easily explain things in common language.

By karen f. on 05/25/17
Jim did a very proffessional & efficient job.
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