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By T R. on 10/13/18
Professional and customer service oriented.

By Kevin Van P. on 09/29/18
I have been a customer of Mason Mechanical since relocating to Mesa in 2013. Repeated high standards by service technicians and office employees when dealing with me have caused me to be a loyal customer. Over the last few weeks, I've had service technicians at my ...
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I have been a customer of Mason Mechanical since relocating to Mesa in 2013. Repeated high standards by service technicians and office employees when dealing with me have caused me to be a loyal customer. Over the last few weeks, I've had service technicians at my house for routine maintenance of my HVAC system. Jim E. and Mike C. both were excellent, professional, well versed, and very knowledgeable of my Trane system. The last visit yesterday was somewhat complicated with intermittent issues while Mike C. was in the attic. Persistent troubleshooting led to a wiring issue buried under insulation under the air handler. The wiring was original to the house but over years of exposure to a hot attic the insulation became brittle, broke, and caused a direct short between the thermostat and air handler. My system is a "smart" system" which digitally communicates with all components which means it requires even more knowledgeable technicians. I am happy to report the wiring was repaired, a new condensate drip pan float switch replaced, and verification of proper operation in a four hour period. I want to congratulate Mason Mechanical, Jim E., Mike C., Stephanie in the office, Jay, and all the others who I deal with as a customer. This company and employees always give 100% towards me, the customer, and I am sure the other customers are no different in how they are treated.
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By Betty JoAnne W. on 09/17/18
These people are the best in service, maintenance, and repair of HVAC system both commercial and residential!

By Mary R. on 09/12/18
We have used Mason Mechanical for a number of years and have always been very happy with the service we have received. Jim E has been to our house twice now and he is very professional and knowledgeable about the service he provides. The prices are reasonable and ...
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We have used Mason Mechanical for a number of years and have always been very happy with the service we have received. Jim E has been to our house twice now and he is very professional and knowledgeable about the service he provides. The prices are reasonable and we do not feel that we are being overcharged.
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By Rafael A. on 09/04/18
Mike Clifford from Mason Mechanic was a complete pleasure to work with. He was completely upfront about what happened to my AC unit, showed me pictures and discussed multiple solutions that would fit my needs. He also completed the job requested fast, professiona...
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Mike Clifford from Mason Mechanic was a complete pleasure to work with. He was completely upfront about what happened to my AC unit, showed me pictures and discussed multiple solutions that would fit my needs. He also completed the job requested fast, professionally and to my satisfaction. Mike was awesome to work with and would definitely would work with him again in the future. Thank You! Rafael Artigas
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By Gerald K. on 08/29/18
Had some line voltage problems and Jim Emmons troubleshot the issues to an electrical supply box near air handler. Richard there too, and they did a good job on an intermittent problem. Hope it fixes these issues! Unit running good now, great job!~!!!

By Deanne d. on 08/16/18
Jim E. Was timely, educated and well experienced on what ac unit needed. House is back to freezing cold :) Will definitely use this company for all future ac needs.

By Ronald H. on 08/16/18
We had an emergency with water pouring out of garage ceiling from ac unit in attic. Called Mason Mechanical and within hour the on call service tech, Jim E, was there and fixed the problem very quickly. Really impressed with the service, fast response, and the ov...
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We had an emergency with water pouring out of garage ceiling from ac unit in attic. Called Mason Mechanical and within hour the on call service tech, Jim E, was there and fixed the problem very quickly. Really impressed with the service, fast response, and the overall experience. Great job! We also had our ducts sealed by this company about a year ago, and our cooling bills went way down, and so much less dust in our home. Thanks so much!
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By Kay T. on 08/15/18
Very impressed with Mason Mechanical. The scheduling agent was friendly and helpful and got me scheduled in less than 24hours. They called with an appointment reminder and to let me know when the technician was on his way. The technician, Jim E, was terrific: knowl...
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Very impressed with Mason Mechanical. The scheduling agent was friendly and helpful and got me scheduled in less than 24hours. They called with an appointment reminder and to let me know when the technician was on his way. The technician, Jim E, was terrific: knowledgeable, friendly, and helpful. He communicated what was needed and what he had done every step of the way and even cleaned up after he was done! I will definitely call Mason Mechanical and request Jim E for future HVAC needs. I am thrilled to know they also provide plumbing services.
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By Mark O. on 08/14/18
5 STARS!! Excellent service! Our Air conditioner went out and within an hour Jim called! I’d recommend Mason Mechanical to everyone e!!

By Jan B. on 08/13/18
We have always had great service from Mason Mechanical. All the techicians have been terrific as was the service done by Jim E today!

By Gerald K. on 08/02/18
Just had Mike Clifford give us our Air Conditioner checkup. We purchased this Trane unit from Mason Mechanical a few years ago, and it has performed wonderfully. The people that come out to service and check out the unit are always professional and easy to work wit...
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Just had Mike Clifford give us our Air Conditioner checkup. We purchased this Trane unit from Mason Mechanical a few years ago, and it has performed wonderfully. The people that come out to service and check out the unit are always professional and easy to work with, showing me some homeowner tactics for maintaining the unit too. Thanks Mike and Mason Mechanical!!!! Gerry K.
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By William C. on 07/28/18
John Shultz assisted my family with an AC repair. He called shortly after my initial call to the customer service line. He said he could be at our house within 10 minutes. He arrived within that time frame as promised. When he arrived, he diagnosed the problem with...
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John Shultz assisted my family with an AC repair. He called shortly after my initial call to the customer service line. He said he could be at our house within 10 minutes. He arrived within that time frame as promised. When he arrived, he diagnosed the problem within minutes and had the unit up and running again within about 20 minutes. I stress the time here because time is everything when it comes to an AC in Arizona. My family will be able to stay in our own house tonight because of his quick responsiveness. In addition, he was very friendly, knowledgable, trustworthy, and polite. I couldn’t have asked for a better experience and I’ll be using this company again in the future.
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By Blanca C. on 07/24/18
Service was great, Tech actually messed with our A/C to double check and verify that ac was working at its best. What really amazed me was that our tech actually came back in to clean up after himself.

By Brenda T. on 07/16/18
Mike was great. He came in and explained the problem and what needed to be done to fix it. He even identified how wet my walls were and got another company to come out that night and start drying my walls. He went above and beyond my expectations. Keep up the great work!

By Naomi M. on 07/08/18
I've been a customer of Mason Mechanical for several years now. I find them to be totally dependable and honest. They've helped me keep my HVAC system running at its most optimal level. I highly recommend them to anyone needing HVAC service or repairs.

By Ron V. on 07/03/18
Excellent service, did an excellent job. Very friendly and explained all he did.

By Ronald L. on 07/03/18
We look forward to seeing Jim E for our maintenance visits. He is very personable, professional and knowledgeable about our system. We highly recommend Mason Mechanical for your heating and cooling needs.

By Randall S. on 06/22/18
I have been using Mason Mechanical for my AC check ups & repairs for a number of years, always with complete satisfaction. Today Mike C came out for an intermittent failure of the AC unit to start. His evaluation and prompt solution to the problem was great, but wh...
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I have been using Mason Mechanical for my AC check ups & repairs for a number of years, always with complete satisfaction. Today Mike C came out for an intermittent failure of the AC unit to start. His evaluation and prompt solution to the problem was great, but what really impressed me was the time he took to explain what he was doing and how the system worked.
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By Annette d. on 06/19/18
Mason Mechanical is very reliable and honest company. I am very pleased with the courtesy and professionalism displayed by Jim E with the service he gave.
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