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By Mary D. on 04/18/19
Service tech, Miguel, was friendly, on time, efficient and helpful in explaining and showing us suggested services. Have used Mason Mechanical for years and always a good experience.

By david e i. on 04/15/19
we had a heat pump installed on 11 apr2019, by chad and james. both techs displayed professsionalism and courtesy, while answering our questions and explaining what they were doing. we have felt very confident from the begining with "ish", going over everything in ...
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we had a heat pump installed on 11 apr2019, by chad and james. both techs displayed professsionalism and courtesy, while answering our questions and explaining what they were doing. we have felt very confident from the begining with "ish", going over everything in detail. the techs doing the install with no surprises,or changes and did a real nice job. we will share your good name when ever we can. thank you all again for a job well done. this will be the coolest summer we have had in a long time. i think the fan on our laptop is louder than the a/c unit. very pleased.
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By Autumn L. on 04/15/19
We have been DYING in our home since the seller lied to us and said the air conditioner was great in the summer. We had MANY quotes for repair/replacement. Joe C was ABSOLUTELY AMAZING from the very first visit. We felt like he was honest and genuine and wasn't try...
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We have been DYING in our home since the seller lied to us and said the air conditioner was great in the summer. We had MANY quotes for repair/replacement. Joe C was ABSOLUTELY AMAZING from the very first visit. We felt like he was honest and genuine and wasn't trying to simply drain our account to make a buck. He understood that we had a budget AND that we have children that are simply miserable. I honestly felt like he cared about us as people and didn't talk down to us regarding technical matters (that I very much understand). Other companies were very condescending and felt like we were just dollar signs to them. We had our AC replaced and additional flex/return added. The very first night my daughter could FINALLY SLEEP IN HER ROOM COMFORTABLY!! For those of you in AZ you understand what a big deal this is. Edgar P. was one of the install techs and he was very kind and thoughtful. He made sure our kitten never got out the front door and was very personable. He had to return to replace a special order item. He tried to come one day after work but we assured him that wasn't necessary that he had a long day and could go home and come back tomorrow! He did come the next day and took his time installing the piece the right way (even though it was ridiculous to get in). Joe has checked in with us every step of the way. Our system is PHENOMENAL and I could hug each and every one of the Mason Mechanical team!! I will be recommending them to everyone I know in need of AC work!!
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By noel k. on 04/06/19
Miguel was an excellent representative of mason mechanical. knowledgeable and courteous through out. great hire Steve

By Stephanie C. on 04/05/19
Outstanding professional. Excellent work !

By Becky R. on 04/02/19
20 hours ago- Chad and Edgar replaced an AC unit at the office building on April 1st. From a customer service standpoint Chad did a great job. Chad and Edgar were at the job site at the time they said they would be here, politely asked questions when they needed m...
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20 hours ago- Chad and Edgar replaced an AC unit at the office building on April 1st. From a customer service standpoint Chad did a great job. Chad and Edgar were at the job site at the time they said they would be here, politely asked questions when they needed more information of where to locate breakers and such at the job site, checked in with me after the job was completed and gave me feedback on how the new install went overall. They also took great care in where they parked vehicles to minimize the inconvenience to customers visiting other tenants in the complex.
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By Betsy & Ken O. on 03/11/19
Miguel with Mason Mechanical is great. Reliable, professional, knowledgeable, and efficient.

By LeAnn G. on 03/08/19
No Comment

By Sean M. on 03/08/19
Chad and Edgar with Mason Mechanical did a professional job they were on time and very clean. I would recommend using them again in the future.

By Nora S. on 03/07/19
(no comment)

By Nelda L F. on 03/07/19
Have been using Mason Mechanical for many years to service our Heating/Air Conditioning system. They have always been there if we needed them for questions or to look at our system. I highly recommend them not only for their quick service, but that they go out of t...
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Have been using Mason Mechanical for many years to service our Heating/Air Conditioning system. They have always been there if we needed them for questions or to look at our system. I highly recommend them not only for their quick service, but that they go out of there way to explain what they have done or what needs to be done. Yesterday Miguel was my customer service rep. he went over things with me in detail. Highly recommend this Mason Mechanical!!!!
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By Loralie R. on 03/01/19
Mike gave us very friendly professional service and advice. We were very comfortable with his explanations of our problems and options to solve our issues. He quickly arranged a meeting with Challen to further explain our options in a very good presentation.

By Loralie R. on 03/01/19
Mike gave us very friendly professional service and advice. We were very comfortable with his explanations of our problems and options to solve our issues. He quickly arranged a meeting with Challen to further explain our options in a very good presentation.

By Rebecca D. on 03/01/19
Mike C. at Mason Mechanical did a fabulous job for us...He was very professional and really knew his stuff...He was so very helpful and stayed very late to replace our water heater...he is the best. Mason Mechanical is a honest and trustworthy company with the BEST...
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Mike C. at Mason Mechanical did a fabulous job for us...He was very professional and really knew his stuff...He was so very helpful and stayed very late to replace our water heater...he is the best. Mason Mechanical is a honest and trustworthy company with the BEST people. They never try to sell you what you don't need and can answer any question you have. We have used them for our air conditioning and heating service...but as of now...we will only use them for our plumbing needs as well. Thank you, Mason...you saved the day again.
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By Lee P. on 02/27/19
Dale Stone sold us our Trane Air Conditioning Unit in August 2007. Have had no problems with our unit in all these years... Over the years we have had so many technicians take care of our two times a year maintenance who all have been wonderful... Mike 'Karat...
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Dale Stone sold us our Trane Air Conditioning Unit in August 2007. Have had no problems with our unit in all these years... Over the years we have had so many technicians take care of our two times a year maintenance who all have been wonderful... Mike 'Karate' is exceptional. He is so professional, explains in detail everything that he plans on doing and what he has done. I don't really know why I didn't continue the maintenance agreement after our warranty ran out. Again today Karate explained in detail the benefits of the service agreement. I now have an annual contract with Mason Mechanical. Thank you MasonMechanical and thank you Mike...
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By Kathleen C. on 02/25/19
They were professional and friendly and very thorough. They explained every detail of what they would do and what I should expect. They were on time with their visits. Did a good job in cleaning up after they were done.

By Joseph F. on 02/25/19
Jim Emmons came to my home for service, Jim was right on time of appointment, as we all know, that almost never happens, Jim was great, Jim was very professional, very neat, and explained what needed to be done and he completed service in a very timely fashion, his...
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Jim Emmons came to my home for service, Jim was right on time of appointment, as we all know, that almost never happens, Jim was great, Jim was very professional, very neat, and explained what needed to be done and he completed service in a very timely fashion, his honesty was greatly appreciated, as of today Jim is my AC and heating guy and Mason is my company. A in my judgement.
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By Darla N. on 02/22/19
We have only recently started using Mason Mechanical. The company we used for year was small and the owner retired. We were nervous about finding a new company that we could trust but we aren't nervous any longer. The most recent service was for plumbing and Mike C...
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We have only recently started using Mason Mechanical. The company we used for year was small and the owner retired. We were nervous about finding a new company that we could trust but we aren't nervous any longer. The most recent service was for plumbing and Mike C was amazing. I have never seen someone take such pride in ensuring that the job was done right. The job turned out to be challenging because of the faucet design that we had selected for him to install. He took extra time to make it right so that we would not have issues in the future. He treated our home like it was his own. If all of their employees are as skilled and meticulous as MIke C, they have us as customers for life! We have also started using them for our AC work and we were very pleased with their work servicing both units and installing new thermostats. Very pleased with their technicians and with their office staff.
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By Kelly L I. on 02/13/19
They were very courteous, and answered every question I had, and knew what they were doing. A very good team!

By George E. on 02/12/19
Kirt H. came and serviced our AC unit and he was very professional and courteous, and a very friendly guy. We have been very happy with Mason Mechanical. A top notch company!
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