Mainstream Electric
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By Kimberly C. on 03/12/18
Amazing customer service - very caring for the overall family needs and they don't try to add on crazy different charges. I would say that over 12k for a new furnace and air conditioning is rather high, when there was supposed to be a deal for a free furnace with t...
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Amazing customer service - very caring for the overall family needs and they don't try to add on crazy different charges. I would say that over 12k for a new furnace and air conditioning is rather high, when there was supposed to be a deal for a free furnace with the installation of a new AC unit... I did need a lot of work on wiring, etc., so that could have added to the charges
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By Kenneth S. on 03/10/18
Stephen and Josh were friendly, caring, and professional. Their troubleshooting and identification of the problem was timely, and the new part was installed as soon as it arrived.

By Brian R. on 03/09/18
Brett P. came out to replace our failed water heater. Brett came prepared to do the install and had all the right parts the first time. He was such a professional technician. Water heater is back up and running and works great. Thanks Brett and Mainstream. This is why I use you guys!

By Chris M. on 03/08/18
I lost power over the weekend and Mainstream got someone to me very quickly, Tawnee dispatched Robert and Austin to my house and got things up and running within the day. Turns out, there was some not so good wiring issues that could have caused a lot of damage, Ro...
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I lost power over the weekend and Mainstream got someone to me very quickly, Tawnee dispatched Robert and Austin to my house and got things up and running within the day. Turns out, there was some not so good wiring issues that could have caused a lot of damage, Robert found the items and fixed them, they put in a new panel and also called a furnace rep to do a maintenance for me and let me know where I stood with that. Would give an A rating to all of them!
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By Gary J. on 03/07/18
Great crew, easy to set up appointments and Alex was great to work with on site. No need to call anyone else, Mainstream is the full deal.

By Mary P. on 03/06/18
These are people that know CUSTOMER SERVICE !

By Mary P. on 03/06/18
These are people that know CUSTOMER SERVICE !

By Linda S. on 03/01/18
Mainstream Electric has provided us excellent services since we purchased our home, and even before as we were making repairs as a part of the escrow process. All of their team (we most recently had plumbing work done by Brett) are friendly with people and pets (ve...
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Mainstream Electric has provided us excellent services since we purchased our home, and even before as we were making repairs as a part of the escrow process. All of their team (we most recently had plumbing work done by Brett) are friendly with people and pets (very important at our house!) prompt and professional in every way. Their pricing is estimated accurately and, in fact, usually comes in below estimate. Brett was helpful in understanding what the goal of our project was and recommending the very best way to approach it. There is no question we will be calling again soon for help with our next improvement!
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By Jim L. on 03/01/18
The Mainstream Team were outstanding - I was extremely impressed with their professionalism and focus on making sure I was happy.

By Rachelle Penzkover on 02/23/18
I am so thankful! Today, I had David & Hunter out to look at my water heater that was leaking. Not only did they make sure that the leak was stopped, they cleaned up the mess it had created AND they made sure to give my fur baby loves.. Tahnee made the scheduling s...
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I am so thankful! Today, I had David & Hunter out to look at my water heater that was leaking. Not only did they make sure that the leak was stopped, they cleaned up the mess it had created AND they made sure to give my fur baby loves.. Tahnee made the scheduling so convenient and easy that I was comfortable waiting. Mainstream is the one stop shop that I will continue to use for my Electrical, HVAC and Plumbing needs.
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By Gary H. on 02/23/18
Have done previous business with company and requested an estimate on possible replacement of water heater. Brett P. arrived and was very knowledgeable about the situation and provided (4) options for replacement.

By Mike D. on 02/23/18
We felt very fortunate to have Steve S. come to our house to repair our gas stove. He had previously worked for a gas stove company, so he was very knowledgeable. He identified the problem quickly and it ended up costing us less than we expected. A pleasant surpris...
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We felt very fortunate to have Steve S. come to our house to repair our gas stove. He had previously worked for a gas stove company, so he was very knowledgeable. He identified the problem quickly and it ended up costing us less than we expected. A pleasant surprise! Both Steve S. and Steve C. were very polite. Also, Valerie was exceptionally pleasant on the phone. This is the second time we have used Mainstream. Both very positive experiences. Thank you.
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By Leonard E. on 02/22/18
Mike P did the aluminum wire update,along with two apprentices Austin C and Austin. They did a very good job, very satisified.Replaced 100 amp service with 200 amp meter base.Replaced all light switches ,plug ins, added GfI outlets as needed Up dated the oven wirin...
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Mike P did the aluminum wire update,along with two apprentices Austin C and Austin. They did a very good job, very satisified.Replaced 100 amp service with 200 amp meter base.Replaced all light switches ,plug ins, added GfI outlets as needed Up dated the oven wiring to a plug in from hard wired installed new cord on oven.Repaired damaged wiring as needed. The only complaint we have no price on invoice for services that were performed, just the sales tax and total.would like to of seen what the price was to change out panel 2000.00 or? MAIN OFFICE DOESN'T show prices on invoice to the customers.
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By James S. on 02/21/18
The people I talked to and the job that David did were really great, however, your prices for the service was more that double what the electrical company we had to find since your team was too busy to meet our timing needs. They are doing a great job and worked a...
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The people I talked to and the job that David did were really great, however, your prices for the service was more that double what the electrical company we had to find since your team was too busy to meet our timing needs. They are doing a great job and worked a full half day and are coming back to do some other work for us and will probably charge total for one full days time with three people and will charge as much as your plumber did in less that 2 hrs. work. We will probably do some more looking around for our services rather than call Mainstream. Again, your people were really good to work with and did good work, just way to costly. Jim Stone
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By Jasmine B. on 02/21/18
My early experience working with mainstream electric was positive but there were a few things that I wasn't happy about which is why I didn't give it 5 stars. First Corey who did the quotes was great. He came late in the afternoon and stayed for a few hours to give...
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My early experience working with mainstream electric was positive but there were a few things that I wasn't happy about which is why I didn't give it 5 stars. First Corey who did the quotes was great. He came late in the afternoon and stayed for a few hours to give me multiple options for the work and he explained everything to me. When I told him I would need a few days to look over the options and talk to my parents about cost he understood and wrote in the notes to wait a few days before contacting. Someone from the office call me the next morning to see if I had any questions. When I said I had questions about financing they had Corey call me to give me answers. A day or two after that I got multiple calls from Mike and felt pressured to get everything on the books. When I asked about how payment works the office person told me my electrician would let me know. Work got started and was finished on time. During final walk through I found out that Corey wasn't the electrician that did the work but another. What I was unhappy anout the most was they made decisions without asking me what I wanted. They killed an outlet in a bedroom because it was too difficult to get to it without damaging other things. I would have approved to move the outlet if he had called and would have been okay with the extra cost. Now that bedroom only has one outlet and he told me it would be $300 to put in a new outlet. He also killed a light switch by the front door as he couldn't figure out what it turned on. If I had known that I would have asked for it to connect to the living room light as the only light switch is across the room. He did ask to move the porch light which I approved but that was only because he called to schedule the final walk through for later in the day. During the walk through I was told someone knocked over a can of paint onto my carpet but that they cleaned it up the best they could. You can still see the stain though. Lastly a week or so after the work was cpmplete I notice that they didn't replace the access panel to the attic but covered the opening with cardboard from inside the attic. I called to schedule my city inspection and asked about where it was. I was told to expect a call from someone about scheduling a time for someone to come over and fix it. This work cost $16,887 and I still get to pay to add in new outlets, carpet cleaning and maybe a new attic access panel if they lost mine. Even with all the negatives I would still reccomend mainstream electric and I'm sure I'll use them again for other projects. I just now know what to expect and will be more present when the work is being done to make sure I'm not finding things out after the fact.
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By Dave Kin Kela on 02/21/18
Don was great, explained our problem with the light switches which weren't working and what he needed to do to fix the problem.

By Steve C. on 02/21/18
This past August I had the pleasure of meeting Alex when he made the call at my home to access my Air Conditioning challenges. It was Alex's detailed analysis of the issues of "repair vs replacement" that led me to put the new system in. His follow up and the inst...
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This past August I had the pleasure of meeting Alex when he made the call at my home to access my Air Conditioning challenges. It was Alex's detailed analysis of the issues of "repair vs replacement" that led me to put the new system in. His follow up and the installation team's efforts were top notch. Today, on the coldest day of the year, my 20 year old furnace was cycling on and off. Again, trusting Alex and his evaluation... I am replacing my Lennox furnace with an appropriate upgrade. Mainstream has immediately scheduled replacement for tomorrow, which left me pleasantly surprised. They show respect for their customers, and the immediacy of their needs. My wife and I are extremely impressed and have the highest level of trust for Alex and the Mainstream team. The decision to spend money on heat and air conditioning does not come lightly to retiree's like ourselves. Integrity, honesty and timely follow up communication have made us extremely comfortable doing business with the folks at Mainstream.
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By Barb Busch on 02/20/18
Alex was excellent. Great to have him call on me for a service call. I WILL refer Mainstream electric to my friends, business friends and my social media very high marks!

By Tracy P. on 02/19/18
I have always had excellent service with Mainstream. Josh just came by my rental today and again, I was not disappointed. He took care of the problem, the price was reasonable and even helped me figure out the programmable thermostat and helped me figure out how to...
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I have always had excellent service with Mainstream. Josh just came by my rental today and again, I was not disappointed. He took care of the problem, the price was reasonable and even helped me figure out the programmable thermostat and helped me figure out how to get my hot water tank running. Everything had been shut off due to the hot water main line breaking. Even though Josh came out for a different reason, he was more than happy to help me figure out how to get things up and running again. Thank you, Josh. Mainstream hires the best people to do the job. They are very respectful of your property and always very kind.
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By Dennis P. on 02/15/18
Alex was very helpful in explaining every-thing to us in our initial meeting. When we decided to have the water heater installed, he said someone would call and let us know the time. Tahnee called and said the technicians would be here between 8 and 10 the next day...
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Alex was very helpful in explaining every-thing to us in our initial meeting. When we decided to have the water heater installed, he said someone would call and let us know the time. Tahnee called and said the technicians would be here between 8 and 10 the next day. She said a courtesy call 20 minutes before their arrival would be given. We got no call and luckily we were ready when they arrived. Not good. :( Then my husband had to show the technicians our quote because they were going to use the old overflow pipe when we were charged for a new one. They need to have a physical paper work order so they can see what items are needed for the installation. Also, the plumber didn't know the gas pipes were to be moved until my husband told him. He thought he was just supposed to install the water heater and leave. He had to make a few calls to find out if and when the man to move the gas pipes was coming. Also the gas pipes were not moved to where they were explained to us by Alex. We were also told by Alex that the technicians would lay down blankets and that they would be wearing shoe covers. None of that happened. It was not our duty to remind them what they needed to do. When they go to a job site, they should have all the necessary information with them. Aside from all that, the technicians were respectful, informative and courteous. We hope that this information is helpful in improving customer service.
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