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434-979-7129
By Nancy B. on 08/25/21
no comment

By Richard B. on 08/25/21
Great service from polite and knowledgeable technicians.

By Beate S. on 08/25/21
no comment

By Rina G. on 08/25/21
They are always prompt and pleasant. Very efficient.

By William M. on 07/07/21
Caleb appeared on time, masked, booted, and ready to service our three HVAC units. He is professional, courteous, and ready to provide answers to any questions I had. It is helpful when the same technician comes each time (Caleb has been here three times in a row...
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Caleb appeared on time, masked, booted, and ready to service our three HVAC units. He is professional, courteous, and ready to provide answers to any questions I had. It is helpful when the same technician comes each time (Caleb has been here three times in a row now) so I highly recommend this practice. Thank you, Caleb, and thank you, Mack Morris!
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By Sarah M. on 07/07/21
The best! Got it fixed same day. Fair pricing. As always Sue is the greatest!!!

By Jenny D. on 06/29/21
Sue was unbelievably wonderful! She listened to the problem and fixed it within minutes! She has such a nice way about her and explained everything. It’s so stressful when AC breaks in the summer in addition to worrying about the possible huge expense. Sue and Ma...
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Sue was unbelievably wonderful! She listened to the problem and fixed it within minutes! She has such a nice way about her and explained everything. It’s so stressful when AC breaks in the summer in addition to worrying about the possible huge expense. Sue and Mack Morris are responsive, honest, and provide a service I have never experienced before with HVAC repair In over 20 years!!!
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By Mary L. on 06/28/21
First time using Mack Morris HVAC service. We will definitely be using them again. Great service, professional, friendly, efficient and very reasonable rates. Toby (Technician) wore a mask and shoe coverings while in my home. He addressed all my concerns. I was adv...
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First time using Mack Morris HVAC service. We will definitely be using them again. Great service, professional, friendly, efficient and very reasonable rates. Toby (Technician) wore a mask and shoe coverings while in my home. He addressed all my concerns. I was advised as to the time it would take to perform the service and what it would be done. Highly recommend!!!
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By Dawn T. on 06/28/21
no comment

By Elizabeth L. on 06/27/21
Caleb was thorough and efficient. After he completed the maintenance call he explained to us everything he had checked and the condition of our system.

By Jacob H. on 06/25/21
Sue is always on time to do my 6 month service check. She does all work in a thorough way and takes time to explain what she has done.

By Autumn S. on 06/23/21
Toby arrived on time and was very professional. We are very satisfied with his work and with Mack Morris Heating and Air.

By Thomas B. on 06/23/21
Excellent service and professional.

By Melody B. on 06/21/21
Thanks to you guys we had a much nicer weekend with cool air!!

By Kenly N. on 06/19/21
Mack Morris is a great company to work with. Crystal is very nice and efficient. Tyler does a great job. He is in and out in no time.

By Gary E. on 06/18/21
I have always found this company to be professional and knowledgeable. I would recommend them to anyone. They are always on time. They are always polite and helpful, and they are always professionally dressed. Good company.

By Tamilee L. on 06/18/21
staff friendly and helpful. quick service. phone call stating when they were on the way.

By Tamilee L. on 06/17/21
Professional and quick service

By Ruth G. on 06/16/21
no comment

By Madelein T. on 06/15/21
Very,very Happy with service they provided
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
434-979-7129

Select any employee to see all their reviews.

Sue M
6 Years
Rating:
190 total reviews!
Tyler M
1 Year
Rating:
165 total reviews!
Crystal D
Customer Service Rep.
5 Years
Rating:
(439 total reviews)
Ashley R
Customer Service Rep.
5 Years
Rating:
(192 total reviews)
Cindy C
Customer Service Rep.
1 Year
Rating:
(189 total reviews)
Sean O
6 Years
Rating:
(155 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Mack Morris Heating & Air has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Mack Morris Heating & Air. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
434-979-7129
Toby C has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
83 total reviews
By Mary L. on 06/28/21
First time using Mack Morris HVAC service. We will definitely be using them again. Great service, professional, friendly, efficient and very reasonable rates. Toby (Technician) wore a mask and shoe coverings while in my home. He addressed all my concerns. I was adv...
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First time using Mack Morris HVAC service. We will definitely be using them again. Great service, professional, friendly, efficient and very reasonable rates. Toby (Technician) wore a mask and shoe coverings while in my home. He addressed all my concerns. I was advised as to the time it would take to perform the service and what it would be done. Highly recommend!!!
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By Dawn T. on 06/28/21
no comment

By Autumn S. on 06/23/21
Toby arrived on time and was very professional. We are very satisfied with his work and with Mack Morris Heating and Air.

By Sue W. on 06/09/21
The service tech, Toby, was considerate and friendly, very professional and efficient.

By JASON S. on 06/08/21
Great service. Toby C is such a professional. He does a great job inspecting and making sure our hvac system is working properly.

By SANDY A. on 06/01/21
no comment

By MICHELLE K. on 04/24/21
They are great! Every tech we have seen has been absolutely wonderful. Crystal is so beyond helpful. Lots of companies could use Mack Morris customer service training.

By PERRY K. on 04/08/21
Recently called Mack Morris to come to the home to check a loose unattached wire going to one of the units. I was weed wacking in the tight space behind one of the units when my lead got caught up with a wire. I went inside to call and they responded within a half ...
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Recently called Mack Morris to come to the home to check a loose unattached wire going to one of the units. I was weed wacking in the tight space behind one of the units when my lead got caught up with a wire. I went inside to call and they responded within a half hour. He checked the wire and found it to be an old left over wire from an older unit that was replaced and buried under leaves and such. I greatly appreciate their quick response to check on my issue. I am currently using two American Standard units which replaced York units years ago. I have been using Mack Morris for 21 years now and have no intention of using anyone else. Their staff in the office and personnel who respond to the home are always helpful and willing to answer any questions. Thank You Mack Morris for your help through the years.
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By Gary F. on 04/07/21
I have had a service contract with Mack Morris for many years, and the company installed all three of our current HVAC systems. Their technicians are consistently polite, friendly, and professional; they show up on time and do their work efficiently. Toby C. is the...
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I have had a service contract with Mack Morris for many years, and the company installed all three of our current HVAC systems. Their technicians are consistently polite, friendly, and professional; they show up on time and do their work efficiently. Toby C. is the current technician who works on our units, and he is a pleasure to deal with. Crystal, the office manager, is also very responsive and helpful for routine scheduling or addressing an unusual problem. If you're looking for excellent service, I highly recommend Mack Morris.
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By Warren B. on 03/24/21
Very pleased with the technician who came to check our system which was installed in October 2020. Very knowledgeable and professional! Thanks to Andy!

By ROGER J. on 03/20/21
no comment

By Dan B. on 02/05/21
Always prompt, polite, and answers questions.

By Larry R. on 01/07/21
Crystal was in communication with me about when was the most convenient time to schedule our maintenance. Once it was scheduled she gave called me a call the day before to confirm it still suited us. Much appreciated that call. Toby was very professional and exp...
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Crystal was in communication with me about when was the most convenient time to schedule our maintenance. Once it was scheduled she gave called me a call the day before to confirm it still suited us. Much appreciated that call. Toby was very professional and explained what he was going to be doing during the scheduled maintenance. He showed me the air filter from my unit and shared that it showed just a little dust and looked very good for having been in for 6 months. He cleaned the external unit even though it was a cold when he could have easily convinced me that it was too cold. I considered that by doing that he had my best interest as his customer in mind. Dealing with Crystal & Toby and the professionalism, humor and knowledge that they have shown me will keep me as a Mack Morris customer. Very pleased to do business with the.
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By Maureen F. on 12/23/20
no comment

By Jayne B. on 10/02/20
Excellent and professional service. They really want to give you good service and they do.

By perry k. on 10/01/20
Recently called Mack Morris to come to the home to check a loose unattached wire going to one of the units. I was weed wacking in the tight space behind one of the units when my lead got caught up with a wire. I went inside to call and they responded within a half ...
(View More)
Recently called Mack Morris to come to the home to check a loose unattached wire going to one of the units. I was weed wacking in the tight space behind one of the units when my lead got caught up with a wire. I went inside to call and they responded within a half hour. He checked the wire and found it to be an old left over wire from an older unit that was replaced and buried under leaves and such. I greatly appreciate their quick response to check on my issue. I am currently using two American Standard units which replaced York units years ago. I have been using Mack Morris for 21 years now and have no intention of using anyone else. Their staff in the office and personnel who respond to the home are always helpful and willing to answer any questions. Thank You Mack Morris for your help through the years.
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By Melissa H. on 10/01/20
Great experience. Highly recommend!

By DAVID YODER J. on 09/28/20
Toby did fine! Send him again next time. DTY

By JAMES W. on 09/24/20
no comment

By Glenn K. on 09/19/20
My husband said he was very thorough and explained everything he was doing. Left everything very clean
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