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By Walter O. on 01/13/21
Great service and people. Great competence as well

By Richard B. on 01/13/21
Great service from polite and knowledgeable technicians.

By SALLY C. on 01/11/21
Sue, Sue is always so professional and pleasant. We always ask for her when we schedule a service.

By LEWIS J. on 01/11/21
Great People. Great Company. They do not try to push unnecessary things on you. Upfront people. Try you like family and have a sincere disposition. They do not treat you like a number and go on to this next number if they encounter disatifaction with the customer.

By Gil H. on 01/11/21
On time and professional

By Teresa C. on 01/09/21
I have been using Mac Morris for about 7years. I recommend Sue for your up keep on your units.

By David G. on 01/08/21
Once again and not unexpected, we had top shelf, first rate service. This is exactly why we selected Mack Morris to be our HVAC company.

By DONNA C. on 01/08/21
no comment

By Larry R. on 01/07/21
Crystal was in communication with me about when was the most convenient time to schedule our maintenance. Once it was scheduled she gave called me a call the day before to confirm it still suited us. Much appreciated that call. Toby was very professional and exp...
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Crystal was in communication with me about when was the most convenient time to schedule our maintenance. Once it was scheduled she gave called me a call the day before to confirm it still suited us. Much appreciated that call. Toby was very professional and explained what he was going to be doing during the scheduled maintenance. He showed me the air filter from my unit and shared that it showed just a little dust and looked very good for having been in for 6 months. He cleaned the external unit even though it was a cold when he could have easily convinced me that it was too cold. I considered that by doing that he had my best interest as his customer in mind. Dealing with Crystal & Toby and the professionalism, humor and knowledge that they have shown me will keep me as a Mack Morris customer. Very pleased to do business with the.
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By Steve R. on 01/05/21
Work was done professionally and efficiently by Wesley. Called before arriving and took care a diligence in his work. Repairs made and checkout done.

By George B. on 01/04/21
Sean is tireless in helping us keep our air units in tip top shape. He is kind and courteous a efficient. Our systems work well and I always know we are getting great service from Sean. Crystal is very helpful to in communicating with us. Thank you both for all tha...
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Sean is tireless in helping us keep our air units in tip top shape. He is kind and courteous a efficient. Our systems work well and I always know we are getting great service from Sean. Crystal is very helpful to in communicating with us. Thank you both for all that you do to keep our air clean!
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By Bill T. on 12/30/20
Outstanding local company! Both Caleb A. and Crystal D. were professional, knowledgeable and friendly to work with. This particular job was for our church but my wife and I also have a semi-annual service plan with the company for our personal home HVAC system. Cou...
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Outstanding local company! Both Caleb A. and Crystal D. were professional, knowledgeable and friendly to work with. This particular job was for our church but my wife and I also have a semi-annual service plan with the company for our personal home HVAC system. Couldn’t be happier with the service we’ve received. I would gladly recommend Mack Morris to anyone.
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By George P. on 12/30/20
Andrew is polite, diligent, professional. Did what was to be done efficiently, and left no sign of it, left a clean place. Mary was pleasant on the phone, scheduled the appointment quickly.

By Rosemary C. on 12/30/20
no comment

By Bud K. on 12/26/20
Prompt & ProfessionalProfessiuonal

By Joyce R. on 12/25/20
Sue and Chrystal.

By Steve R. on 12/24/20
Work was done professionally and efficiently by Wesley. Called before arriving and took care a diligence in his work. Repairs made and checkout done.

By Maureen F. on 12/23/20
no comment

By Meredith L. on 12/22/20
As usual your team provided competent and timely and highly professional service levels

By Chad D. on 12/21/20
I have used Mack Morris for years now. First to service an older a/c unit, then to install a brand new system when the time came, and finally to service that new unit, which they have done for 9 years now regularly. I have found their service to always be reliable...
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I have used Mack Morris for years now. First to service an older a/c unit, then to install a brand new system when the time came, and finally to service that new unit, which they have done for 9 years now regularly. I have found their service to always be reliable, timely, professional, and thorough. Mack himself worked with me extensively to help get state and federal tax credits while they were briefly available years ago. I could not recommend this company more.
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* Total number of reviews and star-ratings are based on data collected during the time period Mack Morris Heating & Air has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Sue M has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
190 total reviews
I really love to work, when I'm not at Mack Morris you can find me working in my yard, around the house, and/or on the rooftop. I have 3 wonderful children and a loving husband.
By Mary Anne N. on 06/14/17
(no comment)

By Colin S. on 06/11/17
Super knowledgeable, efficient and punctual. Would recommend Sue and company to anyone with HVAC problems.

By Phyllis S. on 05/29/17
Mack Morris has taken care of my units at home and my office since the early 1990's. Sue services my home units and always does a very good job. I appreciate Sue as my service provider and like the fact that it is not someone different each time. There is a little ...
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Mack Morris has taken care of my units at home and my office since the early 1990's. Sue services my home units and always does a very good job. I appreciate Sue as my service provider and like the fact that it is not someone different each time. There is a little break down in communication in the scheduling department. I have been a bit disappointed with my current repair. Sue found a leaking coil on the 18th when we had several 90 degree days. The coil cost around $2,000. and can't be installed until June 1st due to ordering the coil, a holiday and scheduling conflicts on both sides. I am told Sue will not install the coil. I would have liked to have my unit repaired in less time. Two weeks is a long time to be without ones heating and cooling units. Because I have been with Mack Morris for so long there is one other issue yet to be resolved. That is too long of a story to get into at this point. However, I did just pay for a 3 year service contract so I am sticking with Mack Morris.
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By David M. on 05/19/17
Can't say enough about the unparalleled service that I received today. The scenario: hot and humid. Friday. I am traveling on a plane. And I have airbnb guests staying at my house who texted me while I was on a plane saying that the previous night my AC broke! I wa...
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Can't say enough about the unparalleled service that I received today. The scenario: hot and humid. Friday. I am traveling on a plane. And I have airbnb guests staying at my house who texted me while I was on a plane saying that the previous night my AC broke! I was deflated and planned on reimbursing my air bnb guests for a complete fail stay at my place. Graduation weekend no less. I called MM at 0630. Left a detailed message with on call service, then called back at 0930. They were polite, courteous, and said they would try and get to my place that evening. They got there two hours later! Fixed a capacitor and problem solved. Seriously, saved my entire weekend and even got into my home after listening to my instructions how to get in without me there! I am a person who thinks customer service is DEAD. But MM seriously set the standard for excellence and sue the technician was just as sweet she was skilled. Thank you MM.
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By Thelma M. on 05/15/17
Sue came today to service my A/C. She is so thorough, friendly, neat and explains exactly what she's doing. She is a great employee and I look forward to her coming each year.

By Maureen J. on 05/15/17
I spoke to Mary on the phone when my A/C went out. Two hours later Sue showed up at my door and took care of business. Very efficient and courteous. Thank you!

By Victoria p. on 05/10/17
Susan was awesome. Our air conditioner was on the fritz out of nowhere. She came and was very knowledgeable and walked me through what all she was going to check and diagnose. She found it to be the board had gone bad in the unit. She replaced it free of charge and...
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Susan was awesome. Our air conditioner was on the fritz out of nowhere. She came and was very knowledgeable and walked me through what all she was going to check and diagnose. She found it to be the board had gone bad in the unit. She replaced it free of charge and did so as soon as the part came in. Couldn't have asked for a better person in our time of need. We love her to pieces
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By Kaye F. on 05/05/17
Sue M. from Mack Morris just came and serviced my AC I must admit when she first pulled up in her work truck, I did a double take! I was not used to seeing a woman in this sort of job! She was very professional, knowledgable, and super kind. She was very sweet to ...
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Sue M. from Mack Morris just came and serviced my AC I must admit when she first pulled up in her work truck, I did a double take! I was not used to seeing a woman in this sort of job! She was very professional, knowledgable, and super kind. She was very sweet to my dog, who liked her and wanted to follow her around! She explained everything to me so that I could understand. (I am not mechanically inclined at all) She was very thorough in trying to figure out what was wrong with my unit. I was confident that my AC was in good hands having Sue here. This is the second time I have called Mack Morris since switching from another company. I will continue to call Mack Morris when I need work on my AC! Especially since you have professionals like Sue!
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By Jayne B. on 05/02/17
Sue M. of Mack Morris was the technician that helped me today with my air conditioning. She was great - pleasant and professional. She took time to explain what she was doing and gave me the results in a language that I could understand. I was extremely happy with ...
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Sue M. of Mack Morris was the technician that helped me today with my air conditioning. She was great - pleasant and professional. She took time to explain what she was doing and gave me the results in a language that I could understand. I was extremely happy with the service she and Mack Morris provided me today. Thank you, Sue - you're the greatest.
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By Rosemary C. on 05/02/17
My HVAC stopped working so I needed to call a professional. I have had such bad service since I moved to this area. So, I called Mack Morris. It was the best experience. The service pro, Sue M. was kind, helpful, professional, ad very honest! I am sold on this comp...
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My HVAC stopped working so I needed to call a professional. I have had such bad service since I moved to this area. So, I called Mack Morris. It was the best experience. The service pro, Sue M. was kind, helpful, professional, ad very honest! I am sold on this company and will not stray. Thank God I found a company I can trust!
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By Julie K. on 05/02/17
Sue was a life saver. She arrived earlier than expected, was helpful, explained all the issues and promptly made the repairs. Thanks Sue for making my day!

By Martin & Mary W. on 05/01/17
Sue is always very accurate and efficient.

By Delores C. on 04/28/17
Mack Morris Heating and Air is a wonderful company. Sue, the technician who serviced my air handler, was amazingly friendly, competent, and caring. I was so worried that I wouldn't have a/c this weekend. It's supposed to be 90 degrees on Saturday! Sue chased down t...
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Mack Morris Heating and Air is a wonderful company. Sue, the technician who serviced my air handler, was amazingly friendly, competent, and caring. I was so worried that I wouldn't have a/c this weekend. It's supposed to be 90 degrees on Saturday! Sue chased down the part and installed it within two hours. I now have a/c and I'm ecstatic! Thank you, Sue and Mack Morris!
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By robert f. on 04/27/17
Excellent work by Sue. Prompt service from Mack Morris in a semi-emergency situation. Office staff was very helpful.

By Cathy T. on 04/23/17
Fantastic company! We have used them for many, many years. Sue is a fabulous technician - thorough, knowledgeable and friendly. We cannot recommend her and/or Mack Morris more highly!

By Robert R. on 04/20/17
Mack Morris technician Sue M. arrived on time, worked steadily, and completed our annual dual-system AC maintenance inspection efficiently. She was consistently polite and informative about the condition of our 18-year old system. She gets highest marks - 5 stars -...
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Mack Morris technician Sue M. arrived on time, worked steadily, and completed our annual dual-system AC maintenance inspection efficiently. She was consistently polite and informative about the condition of our 18-year old system. She gets highest marks - 5 stars - from us. We look forward to her visiting again next year.
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By Paul G. on 04/14/17
Sue M. had just finished servicing our central A/C unit when we noticed a fan belt rubbing sound coming from the attic. Thinking it was to do with the just-serviced A/C unit. we called Mack Morris and Sue M. returned the next day with an associate to check things o...
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Sue M. had just finished servicing our central A/C unit when we noticed a fan belt rubbing sound coming from the attic. Thinking it was to do with the just-serviced A/C unit. we called Mack Morris and Sue M. returned the next day with an associate to check things out. Seems we did not know we had an old attic fan that turned on at 90 degrees and was the cause of the "fanbelt" noise. Sue M. and her associate had done another thorough system check of our A/C system even though they new it wasn't the cause of the noise. They left with a smile and best wishes for an Easter Sunday and charged us nothing for our ignorance. There is no one better than Mack Morris service people. Thanks.
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By Debbie B. on 04/12/17
(no comment)

By Maude A. on 04/07/17
All I can say is that Sue is the BEST. and I do love your new TV ad with several of your folks. very personal and positive.

By Gina I. on 03/22/17
Mack Morris has been taking care of my heating and air systems twice a year since 2004. They always do a great job. Very professional company. I particularly like Sue M. She's great and really knows her stuff. I've never had an issue with any of their staff or service technicians.
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