CALL TO SCHEDULE
781-326-9500
By Judy K. on 07/31/20
So my air conditioner stopped working in hottest part of summer. Called MacFarlane energy my oil company and they sent out Wayne S same day in the afternoon. He was so kind knowledgeable and caring. I was nervous to deal with repair men as I am a single mom but ...
(View More)
So my air conditioner stopped working in hottest part of summer. Called MacFarlane energy my oil company and they sent out Wayne S same day in the afternoon. He was so kind knowledgeable and caring. I was nervous to deal with repair men as I am a single mom but Wayne and actually all the service people at MacFarlane are so refreshing and professional and non anxiety producing. I am extremely appreciative that they sent Wayne as he was so knowledgeable and explained fixing everything as he did it. Turns out it was not a major repair so that was awesome too!! Again MacFarlane energy and Wayne exceeded my expectations today so here’s a huge thank you! Great oil ac company great service and thank you awesome Wayne!! Judy Kaufman MacFarlane customer for long time switched from atlas years ago
(View Less)

By Nancy N. on 06/09/20
Dave was the service tech that did my annual service. Very knowledgeable and friendly. After the service he cleaned up the area very well. I would recommend MacFarlane to anyone who asks. The company also comes out when I have had a problem, with no hesitation.

By ilay a. on 06/03/20
Wish I could have given 0 star! MacFarlane does not do anything to keep their forced customers happy. Especailly the tenants who are forced to use MacFarlane services because of their landlords' annual contracts. Although I have cancelled my enrollment on the autom...
(View More)
Wish I could have given 0 star! MacFarlane does not do anything to keep their forced customers happy. Especailly the tenants who are forced to use MacFarlane services because of their landlords' annual contracts. Although I have cancelled my enrollment on the automatic delivery through their website, they tell me that they never received that and filled my tank without my permission. Although they told me that they were going to pull out the oil they never did and told me that they tried to reach out to me but couldn't which is not the fact! These things are not major and could have easily been resolved with a customer focused approach or a better online system which MacFarlane is clearly lacking. What is the point of having an online system if they are not capable to handle!!! By the way this was not the first time they messed up with online deliveries. The thing that really frustrates me was the behavior of the rudeness of the staff. Mr. PAUL did not hesitate to threaten me over the phone to put this into the court and accused me being . This is completely UNACCEPTABLE. I am so happy that I moved out and don't have to deal with this company anymore. STAY AWAY!
(View Less)

By ADAM P. on 06/21/19
A very good experience and very well priced....Paul busted his butt for me! His workmanship was pristine! Once the work was done, Paul patiently showed me how to use and caretake the system....Just Awesome - Paul is smart and hardworking and fastidious down to the ...
(View More)
A very good experience and very well priced....Paul busted his butt for me! His workmanship was pristine! Once the work was done, Paul patiently showed me how to use and caretake the system....Just Awesome - Paul is smart and hardworking and fastidious down to the vacuuming clean-up... Bravo MacFarlane and thank you!
(View Less)

By Bob r. on 06/20/19
Great professional guys install is very well thought out thanks

By Brad H. on 05/09/19
I had 2 furnaces replaced and 2 AC units installed in my house by MacFarlane. The installation crew was top notch. They were incredible. They were polite, honest and most of all their work was excellent. They kept me in the loop the entire job. They even saved me a...
(View More)
I had 2 furnaces replaced and 2 AC units installed in my house by MacFarlane. The installation crew was top notch. They were incredible. They were polite, honest and most of all their work was excellent. They kept me in the loop the entire job. They even saved me a good amount of money by not doing some of the work the salesman thought might need to be done because some of the existing duct work did not need to be replaced. I HIGHLY recomend this company for any HVAC work you need done.
(View Less)

By Brad H. on 05/08/19
I had 2 furnaces replaced and 2 AC units installed in my house by MacFarlane. The installation crew was top notch. They were incredible. They were polite, honest and most of all their work was excellent. They kept me in the loop the entire job. They even saved me a...
(View More)
I had 2 furnaces replaced and 2 AC units installed in my house by MacFarlane. The installation crew was top notch. They were incredible. They were polite, honest and most of all their work was excellent. They kept me in the loop the entire job. They even saved me a good amount of money by not doing some of the work the salesman thought might need to be done because some of the existing duct work did not need to be replaced. I HIGHLY recomend this company for any HVAC work you need done.
(View Less)

By Cheryl C. on 04/29/19
We recently had Mark install our unit last week. The installation was perfection! I'm glad that I was taught how to use the remote and he didn't leave until I knew how to use every option. I am looking forward to our first heat wave of the season knowing that we will be comfortable!

By Michel E. on 04/25/19
Very efficient and helpful. Very patient in answering any questions I had ( I had quite a few )

By LENNY C. on 04/24/19
Excellent service, arrived at appointed time. Very knowledgeable and experienced with my type of hot water multi fuel system. Thoroughly inspected every component related to burner malfunction. Cleaned all parts, and was able to diagnose and resolve problem very q...
(View More)
Excellent service, arrived at appointed time. Very knowledgeable and experienced with my type of hot water multi fuel system. Thoroughly inspected every component related to burner malfunction. Cleaned all parts, and was able to diagnose and resolve problem very quickly and had superior work ethics. Cleaned work area after finishing repair. We feel was an exceptional service visit. Highly recommend this technician
(View Less)

By PAUL AND KAREN C. on 04/24/19
Wayne is always professional, on task, and personable when servicing our burner. Efficient and thorough.

By ABIMAEL AND EVA D. on 04/19/19
(no comment)

By Nancy M. on 04/19/19
Jimmy M and John G were so helpful and kind. Very professional. Made a long process easier. Great to deal with.

By Nancy M. on 04/19/19
Jimmy M and John G were so helpful and kind. Very professional. Made a long process easier. Great to deal with.

By INGA N. on 04/18/19
(no comment)

By IRIS B. on 04/18/19
Jason and ark were a pleasure to deal with and very good at their jobs. They even took the time to explain everything to me,which left me feeling secure!!!! I would recommend them in a heartbeat!

By IRIS B. on 04/18/19
Jason and ark were a pleasure to deal with and very good at their jobs. They even took the time to explain everything to me,which left me feeling secure!!!! I would recommend them in a heartbeat!

By KURT I. on 04/05/19
no comment

By Fredie K. on 03/27/19
Glenn is extremely knowledgeable and did a great job on the boiler. He's excellent! I highly recommend him.

By GERTRUDE H. on 03/27/19
Excellent work as always
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
781-326-9500

Select any employee to see all their reviews.

Thomas R
Rating:
107 total reviews!
David C
Rating:
88 total reviews!
Scott M
Customer Service Rep.
15 Years
Rating:
(5 total reviews)
Nate M
Customer Service Rep.
Rating:
(1 total review)
Wayne S
Rating:
(67 total reviews)
Daniel D
Rating:
(56 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period MacFarlane Energy has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
781-326-9500

Customer service is always a top priority at MacFarlane Energy. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.