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By Jerry l. on 01/16/20
AWESOME !!!!! 2:30am

By Scott U. on 12/29/19
Kory R. was awesome! He helped us out in a very difficult situation. He teamed with Jeff N. to figure out a creative solution to get us through the Christmas holiday and then changed his schedule to make sure it got done on time. Very happy with their solution ...
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Kory R. was awesome! He helped us out in a very difficult situation. He teamed with Jeff N. to figure out a creative solution to get us through the Christmas holiday and then changed his schedule to make sure it got done on time. Very happy with their solution and their service! Great teamwork and flexibility with their office staff and scheduling. Highly recommend MRS.
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By RON S. on 11/10/19
Had furnace problems on Sunday. MRS sent Jeff N out within 1 hour. Very professional and experienced Tech. Problem solved.

By Reeca P. on 10/15/19
Kory was awesome and very friendly. I would recommend MRS for all your heating and cooling work.

By Tanya K. on 09/14/19
I had a great experience using MRS. I called them around 7pm on a Friday and they were here by 8pm and had my air conditioner fixed by 9pm. They were fast and professional. I will be using MRS again.

By David W. on 09/11/19
A 5 stars Eric did an outstanding job Thanks

By Kevin B. on 08/21/19
no comment

By Jennifer R. on 07/19/19
Jeff, along with John, Tyler, and Dustin, did a Fantastic job installing our new heat pump/air handler system and new duct work system. These guys worked hard for 5 days, in 90 degree weather, crawling through the attic and crawl space to get the job done. They we...
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Jeff, along with John, Tyler, and Dustin, did a Fantastic job installing our new heat pump/air handler system and new duct work system. These guys worked hard for 5 days, in 90 degree weather, crawling through the attic and crawl space to get the job done. They were all very kind and respectful, especially when it came to our German Shepherd. They always kept the back gate closed so she didn't get out and treated her like their own family pet. A job well done!!
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By Dick S. on 07/03/19
Eric contacted me before the appointment and was waiting when I got home. He and his assistant were very efficient and professional as they performed the work. He explained the system to me and took time to point out how the thermostat works. He also took the ti...
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Eric contacted me before the appointment and was waiting when I got home. He and his assistant were very efficient and professional as they performed the work. He explained the system to me and took time to point out how the thermostat works. He also took the time to explain the service plan options to me in an understandable way. I would recommend him to anyone who would ask.
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By tina p. on 06/15/19
Thank you Eric , John and Tyler. They provided excellent service installing our new furnace and air . You guys make a great team! Thank you so much! Tina Porter

By James B. on 06/10/19
Highly Recommended: Very glad we called MRS Heating and Cooling. Thank you Eric for doing such a thorough job. I really appreciate you covering everything from inside and out as well. Very satisfied with service call and all that you did.

By James B. on 06/10/19
Highly Recommended: Very glad we called MRS Heating and Cooling. Thank you Eric for doing such a thorough job. I really appreciate you covering everything from inside and out as well. Very satisfied with service call and all that you did.

By Taylor N. on 06/07/19
No comments

By Chelsea and Jonathan M. on 05/25/19
Jeff worked on my homes gas line, water heater, and furnace. He came out multiple times and was always on time, honest, and friendly with every interaction. He treated us like family and helped us not only choose the right products for our home but educated us on t...
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Jeff worked on my homes gas line, water heater, and furnace. He came out multiple times and was always on time, honest, and friendly with every interaction. He treated us like family and helped us not only choose the right products for our home but educated us on the products. If you want it done right the first time... call Jeff.
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By Roger B. on 05/07/19
Very satisfied with service

By Liz C. on 04/25/19
We just moved into a new house, and Eric was so kind and patient explaining all the things about the furnace, AC, and thermostats. He was very professional, and we enjoyed chatting with him. I would definitely recommend MRS!

By Patty V. on 03/21/19
Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and alw...
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Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and always doing a it well. Thanks Jeff
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By Gary & Robin H. on 01/26/19
great service and very friendly

By Dolores D. on 01/19/19
The quick response I got when I called Katie, Brenda, and Jeff saying, "I need Jeff" was such a comfort. I have had Jeff for all my furnace and air conditioning problems for years. As far as I am concerned, he is the "Number One" furnace man in New Castle. He fo...
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The quick response I got when I called Katie, Brenda, and Jeff saying, "I need Jeff" was such a comfort. I have had Jeff for all my furnace and air conditioning problems for years. As far as I am concerned, he is the "Number One" furnace man in New Castle. He found a dead bee in the water line, took it out, cleaned out the line and my furnace is working beautifully. See why I love him!!
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By Ken C. on 01/10/19
Excellent team of Kenny, Tyler, and James. They came in, worked hard and got me back up and running. They were courteous and kept everything clean and tidy. I would recommend This team and MRS to anyone! Only complaint if I had to have one is that I couldn't se...
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Excellent team of Kenny, Tyler, and James. They came in, worked hard and got me back up and running. They were courteous and kept everything clean and tidy. I would recommend This team and MRS to anyone! Only complaint if I had to have one is that I couldn't select all 3 of them on reviewbuzz.
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Select any employee to see all their reviews.

Jeff N
9 Years
Rating:
136 total reviews!
Kenny C
3 Years
Rating:
45 total reviews!
Eric G
Customer Service Rep.
9 Years
Rating:
(72 total reviews)
Katie S
Customer Service Rep.
14 Years
Rating:
(45 total reviews)
Kory R
1 Year
Rating:
(5 total reviews)
Darrell G
Customer Service Rep.
23 Years
Rating:Just Launched

* Total number of reviews and star-ratings are based on data collected during the time period MRS Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at MRS Heating and Cooling. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Kenny C has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
45 total reviews
Kenny has been with MRS Heating and Cooling for over 3 years. He is a factory certified technician and has many other certification from continuing education classes. Feel free to ask Kenny any questions you may have, he will be happy to help.
By Ken C. on 01/10/19
Excellent team of Kenny, Tyler, and James. They came in, worked hard and got me back up and running. They were courteous and kept everything clean and tidy. I would recommend This team and MRS to anyone! Only complaint if I had to have one is that I couldn't se...
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Excellent team of Kenny, Tyler, and James. They came in, worked hard and got me back up and running. They were courteous and kept everything clean and tidy. I would recommend This team and MRS to anyone! Only complaint if I had to have one is that I couldn't select all 3 of them on reviewbuzz.
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By Dawnda S. on 12/12/18
I had a furnace installed by Kenny, and his helper Tyler they were very nice and polite. It didn’t take them very long either to install it. Kenny explained what he was gonna do and how to work thermostat. I would definitely recommend Kenny to anyone. They also c...
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I had a furnace installed by Kenny, and his helper Tyler they were very nice and polite. It didn’t take them very long either to install it. Kenny explained what he was gonna do and how to work thermostat. I would definitely recommend Kenny to anyone. They also cleaned up their mess.
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By Penny B. on 12/11/18
Kenny was kind and professional. He answered all my questions and got the job done in a timely manner. I would recommend them my friends.

By Joy F. on 10/26/18
(no comment)

By Joellen C. on 10/24/18
Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, ...
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Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, these ladies always try to give ,you the day of the week, time of day you prefer. MRS has been my heating and cooling company for 22 years. They have always done a good job in dealing with regular service and any problems which occur. ��
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By Kenneth O. on 09/20/18
All individuals of MRS, that I met, were courteous and professional. The Installation, by Kenny, was accomplished in a timely manner. The system was then tested and reviewed with me. I would highly recommend them to my friends and will use them in the future as needs arise.

By Dave M. on 07/09/18
Very satisfied with the installers. Very professional,knowledgeable and always on time. We did not have air conditioning and I The first day they stayed until we did. I highly recommend this company.

By Jerry K. on 07/05/18
Replaced air conditioning unit at my daughters home. Service Pros Kenny and James arrived at the time promised and were very friendly and professional. They explained everything that they were doing and are very respectful of your property. Cleaned up everything an...
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Replaced air conditioning unit at my daughters home. Service Pros Kenny and James arrived at the time promised and were very friendly and professional. They explained everything that they were doing and are very respectful of your property. Cleaned up everything and made sure I knew how to operate the new unit. Highly recommend MRS for all your heating and cooling needs.
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By Jerry K. on 07/05/18
Replaced air conditioning unit at my daughters home. Service Pros Kenny and James arrived at the time promised and were very friendly and professional. They explained everything that they were doing and are very respectful of your property. Cleaned up everything an...
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Replaced air conditioning unit at my daughters home. Service Pros Kenny and James arrived at the time promised and were very friendly and professional. They explained everything that they were doing and are very respectful of your property. Cleaned up everything and made sure I knew how to operate the new unit. Highly recommend MRS for all your heating and cooling needs.
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By Stephen M. on 06/30/18
(No Comment)

By Richaed G. on 05/29/18
Kenny, Eric T and Keegan installed a complete new HVAC system in my house today. I give all three a top rating for customer focus, answering questions, being very polite, and focused on getting a quality job done. They professionally installed the equipment, test...
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Kenny, Eric T and Keegan installed a complete new HVAC system in my house today. I give all three a top rating for customer focus, answering questions, being very polite, and focused on getting a quality job done. They professionally installed the equipment, tested it, and explained the operation to me. They also made sure that I received all the manuals. From what I see, MRS IS A QUALITY COMPANY FROM TOP TO BOTTOM. PS they have the best marketing ink pens with a stylus on it I have seen. Thanks
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By Brad on 05/25/18
Kenny and Eric T. did an excellent job installing our new heat pump. Very professional and courteous.

By Cathy S. on 05/16/18
Kenny, Eric T., and the team did a fantastic job on our install. They were extremely professional and courteous. We couldn’t be happier with their work.

By Kim s. on 04/27/18
The group of Kenny,Eric t,chase and Jeff were all very friendly and appeared to be trustworthy as I left the house a couple times without fear. They cleaned after they finished.they were polite and respectful. Refreshing to know these values are important when supp...
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The group of Kenny,Eric t,chase and Jeff were all very friendly and appeared to be trustworthy as I left the house a couple times without fear. They cleaned after they finished.they were polite and respectful. Refreshing to know these values are important when supplying this type of service.
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By Eric T/ Z. on 03/15/18
Kenny and Eric T, came the first time to our home to add an instake for a better flow around our home. They are very professional and courteous and I liked that they both put on booties as a courtesy. In addition to the work we signed up for, Kenny went above and ...
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Kenny and Eric T, came the first time to our home to add an instake for a better flow around our home. They are very professional and courteous and I liked that they both put on booties as a courtesy. In addition to the work we signed up for, Kenny went above and beyond by noticing other major problems that needed to be fixed. We greatly appreciated that he was looking out for us because we have dealt with other companies who have just focused on the task at hand and nothing else. So we made another appointment with them to fix the issues that Kenny suggested. Once again they were professional and courteous! This time they had Zach with them because it was a whole day job. Finally I liked that they took pictures to show me what needed to be fixed and then after they were done they showed me the final product of the attic.
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By Jenelle R. on 03/15/18
They were on time and courteous. They would wear booties on their feet to protect our carpet from their shoes. Have worked with other companies and no one else compares. Definitely recommend!

By Kelsi S. on 02/28/18
They were there within a day to help get us a new furnace. They were so helpful and got us a new furnace instantly.

By Donald T. on 01/25/18
The MRS heating and cooling company was on time the two service men was courteous and clean neat!!!!!!! Prices was right on ! I will call this company again !

By Ric and JoAnne M. on 01/23/18
Kenny, Eric T., Eric G and Zack were completely professional, very clear in diagnosis of our problem, very efficient and timely in fixing our issue. We would definitely recommend them to anyone who has problems with their heating and cooling system. Thank you!!

By Neil G. on 11/28/17
He did great work!
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