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By Jerry l. on 01/16/20
AWESOME !!!!! 2:30am

By Scott U. on 12/29/19
Kory R. was awesome! He helped us out in a very difficult situation. He teamed with Jeff N. to figure out a creative solution to get us through the Christmas holiday and then changed his schedule to make sure it got done on time. Very happy with their solution ...
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Kory R. was awesome! He helped us out in a very difficult situation. He teamed with Jeff N. to figure out a creative solution to get us through the Christmas holiday and then changed his schedule to make sure it got done on time. Very happy with their solution and their service! Great teamwork and flexibility with their office staff and scheduling. Highly recommend MRS.
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By RON S. on 11/10/19
Had furnace problems on Sunday. MRS sent Jeff N out within 1 hour. Very professional and experienced Tech. Problem solved.

By Reeca P. on 10/15/19
Kory was awesome and very friendly. I would recommend MRS for all your heating and cooling work.

By Tanya K. on 09/14/19
I had a great experience using MRS. I called them around 7pm on a Friday and they were here by 8pm and had my air conditioner fixed by 9pm. They were fast and professional. I will be using MRS again.

By David W. on 09/11/19
A 5 stars Eric did an outstanding job Thanks

By Kevin B. on 08/21/19
no comment

By Jennifer R. on 07/19/19
Jeff, along with John, Tyler, and Dustin, did a Fantastic job installing our new heat pump/air handler system and new duct work system. These guys worked hard for 5 days, in 90 degree weather, crawling through the attic and crawl space to get the job done. They we...
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Jeff, along with John, Tyler, and Dustin, did a Fantastic job installing our new heat pump/air handler system and new duct work system. These guys worked hard for 5 days, in 90 degree weather, crawling through the attic and crawl space to get the job done. They were all very kind and respectful, especially when it came to our German Shepherd. They always kept the back gate closed so she didn't get out and treated her like their own family pet. A job well done!!
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By Dick S. on 07/03/19
Eric contacted me before the appointment and was waiting when I got home. He and his assistant were very efficient and professional as they performed the work. He explained the system to me and took time to point out how the thermostat works. He also took the ti...
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Eric contacted me before the appointment and was waiting when I got home. He and his assistant were very efficient and professional as they performed the work. He explained the system to me and took time to point out how the thermostat works. He also took the time to explain the service plan options to me in an understandable way. I would recommend him to anyone who would ask.
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By tina p. on 06/15/19
Thank you Eric , John and Tyler. They provided excellent service installing our new furnace and air . You guys make a great team! Thank you so much! Tina Porter

By James B. on 06/10/19
Highly Recommended: Very glad we called MRS Heating and Cooling. Thank you Eric for doing such a thorough job. I really appreciate you covering everything from inside and out as well. Very satisfied with service call and all that you did.

By James B. on 06/10/19
Highly Recommended: Very glad we called MRS Heating and Cooling. Thank you Eric for doing such a thorough job. I really appreciate you covering everything from inside and out as well. Very satisfied with service call and all that you did.

By Taylor N. on 06/07/19
No comments

By Chelsea and Jonathan M. on 05/25/19
Jeff worked on my homes gas line, water heater, and furnace. He came out multiple times and was always on time, honest, and friendly with every interaction. He treated us like family and helped us not only choose the right products for our home but educated us on t...
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Jeff worked on my homes gas line, water heater, and furnace. He came out multiple times and was always on time, honest, and friendly with every interaction. He treated us like family and helped us not only choose the right products for our home but educated us on the products. If you want it done right the first time... call Jeff.
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By Roger B. on 05/07/19
Very satisfied with service

By Liz C. on 04/25/19
We just moved into a new house, and Eric was so kind and patient explaining all the things about the furnace, AC, and thermostats. He was very professional, and we enjoyed chatting with him. I would definitely recommend MRS!

By Patty V. on 03/21/19
Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and alw...
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Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and always doing a it well. Thanks Jeff
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By Gary & Robin H. on 01/26/19
great service and very friendly

By Dolores D. on 01/19/19
The quick response I got when I called Katie, Brenda, and Jeff saying, "I need Jeff" was such a comfort. I have had Jeff for all my furnace and air conditioning problems for years. As far as I am concerned, he is the "Number One" furnace man in New Castle. He fo...
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The quick response I got when I called Katie, Brenda, and Jeff saying, "I need Jeff" was such a comfort. I have had Jeff for all my furnace and air conditioning problems for years. As far as I am concerned, he is the "Number One" furnace man in New Castle. He found a dead bee in the water line, took it out, cleaned out the line and my furnace is working beautifully. See why I love him!!
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By Ken C. on 01/10/19
Excellent team of Kenny, Tyler, and James. They came in, worked hard and got me back up and running. They were courteous and kept everything clean and tidy. I would recommend This team and MRS to anyone! Only complaint if I had to have one is that I couldn't se...
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Excellent team of Kenny, Tyler, and James. They came in, worked hard and got me back up and running. They were courteous and kept everything clean and tidy. I would recommend This team and MRS to anyone! Only complaint if I had to have one is that I couldn't select all 3 of them on reviewbuzz.
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Select any employee to see all their reviews.

Jeff N
9 Years
Rating:
136 total reviews!
Kenny C
3 Years
Rating:
45 total reviews!
Eric G
Customer Service Rep.
9 Years
Rating:
(72 total reviews)
Katie S
Customer Service Rep.
14 Years
Rating:
(45 total reviews)
Kory R
1 Year
Rating:
(5 total reviews)
Darrell G
Customer Service Rep.
23 Years
Rating:Just Launched

* Total number of reviews and star-ratings are based on data collected during the time period MRS Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at MRS Heating and Cooling. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
765-836-4677
Katie S has a 5-Star average rating and a total of 45 total reviews
45 total reviews
Katie is great at taking care of people. She is a graduate of Ball State University. Katie is one of the most caring people you will ever meet. Please don't hesitate to ask her any question you may have.
By Kevin B. on 08/21/19
no comment

By Patty V. on 03/21/19
Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and alw...
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Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and always doing a it well. Thanks Jeff
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By Gary & Robin H. on 01/26/19
great service and very friendly

By Dee D. on 11/13/18
I have had Jeff Nation do my furnace and air conditioner services for several years and I'm always very pleased. He is faithful and trustworthy. Every time I have had a problem he has always been right there to help me. I have recommended him to many of my frie...
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I have had Jeff Nation do my furnace and air conditioner services for several years and I'm always very pleased. He is faithful and trustworthy. Every time I have had a problem he has always been right there to help me. I have recommended him to many of my friends. I suggested that he teach some of the new employees. He is the best furnace man and close friend I have found in New Castle. All the above is still true today. I've had Jeff take care of my furnace and air conditioning for close to 25 years. Best ever and a good friend. I had Katie as a student in first grade. I remember my Principal used to love to come down to my room and listen to the children read and he was especially happy to hear Katie. She was like a little actress playing a part. I'm so happy to see her doing so well at MRS. I knew she would be successful in whatever she decided to do.
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By Joellen C. on 10/24/18
Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, ...
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Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, these ladies always try to give ,you the day of the week, time of day you prefer. MRS has been my heating and cooling company for 22 years. They have always done a good job in dealing with regular service and any problems which occur. ��
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By Mike B. on 10/16/18
Jeff came and serviced my furnace. He always does a great job

By Betty W. on 09/19/18
Jeff N. is always competent, friendly and does a fine job.

By Patty V. on 08/23/18
Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and alw...
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Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and always doing a it well. Thanks Jeff
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By Joellen C. on 07/28/18
Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, ...
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Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, these ladies always try to give ,you the day of the week, time of day you prefer. MRS has been my heating and cooling company for 22 years. They have always done a good job in dealing with regular service and any problems which occur.
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By John C. on 07/21/18
A/C unit inspected and serviced by Jeff Nation under a maintenance agreement. He is a professional and I trust his expertise and commitment to provide the best service possible.

By Joan H. on 07/09/18
Had my AC serviced today by MRS. The technician,Mark,came out & serviced it. Mark is always professional,courteous, and friendly! I couldn't ask for better people than MRS! Highly recommended!

By Dave M. on 07/09/18
Very satisfied with the installers. Very professional,knowledgeable and always on time. We did not have air conditioning and I The first day they stayed until we did. I highly recommend this company.

By Todd K. on 07/05/18
Have been a customer for 1 year. I had a Payne furnace and Carrier air condition unit installed. Eric was very professional and courteous the times he was here, from installation to servicing. Eric is also an Army veteran, so when He comes to your house, don’t f...
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Have been a customer for 1 year. I had a Payne furnace and Carrier air condition unit installed. Eric was very professional and courteous the times he was here, from installation to servicing. Eric is also an Army veteran, so when He comes to your house, don’t forget to thank Him for His service to our Country. MRS is a class company with Family values, and you are treated like Family.
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By Montie L. H. on 07/03/18
Katie is always professional when responding and delivers on promises. Dependable as well. Mark is very good at explaining details and options. I like the way he anticipates the issue and has the parts on his truck. Service contract seems to help prevent issues. Great job MRS!!!!

By Marjorie S. on 06/01/18
Love the prompt service and attention to detail.

By Becky B. on 06/01/18
Eric always does a great job. He’s thorough and answers all questions!

By Dee D. on 05/10/18
I have had Jeff Nation take care of my furnace and air conditioning needs for years. He is always faithful to call me before he comes and takes care of what needs to be done. He has also given me his phone number to call him when anything goes wrong and if he tel...
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I have had Jeff Nation take care of my furnace and air conditioning needs for years. He is always faithful to call me before he comes and takes care of what needs to be done. He has also given me his phone number to call him when anything goes wrong and if he tells me what the problem is and I can fix it over the phone (like the time the batteries in my thermostat died, he told me how to install two new batteries and it worked). I hope to have him for as long as I live in my house.
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By Ella S. on 05/07/18
I wouldnt trust anyone else! I've known Jeff since he was 14!!

By Mike B. on 05/04/18
was totally satisfied with jeff and his service

By Jenelle R. on 03/15/18
They were on time and courteous. They would wear booties on their feet to protect our carpet from their shoes. Have worked with other companies and no one else compares. Definitely recommend!
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