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By Samilla C. on 06/28/21
We were very happy with the service provided by Justin, Dakota, and Gunner. They were very professional, efficient, and have great customer service skills. Also, very pleased with the rapid and professional response from Allen Radar.

By Marcy H. on 05/25/21
I can’t say enough nice things about MRS and Kory - but I’ll try. MRS installed my new furnace and AC a couple years ago. Eric was great to work with and installation was quick and efficient. Of course, those systems must be maintained and that’s where Kory c...
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I can’t say enough nice things about MRS and Kory - but I’ll try. MRS installed my new furnace and AC a couple years ago. Eric was great to work with and installation was quick and efficient. Of course, those systems must be maintained and that’s where Kory comes in. Kory is a great ambassador for his company. I always enjoy talking to him. He is a breath of fresh air and does a great job of making sure all is working and in tip-top shape. Thanks, Kory and the MRS gang!
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By Lane and Barbara F. on 05/08/21
Our technician was prompt, courteous and knew the product. He did a good job.

By Anita m. on 04/06/21
They where very good and professional and on time ! Pleased with the job and very happy

By Eric H. on 03/25/21
MRS did a great job on a new heating and cooling system. Prompt, professional service and they did exactly what they said they would do and when they said they would do it. Thanks Jeff and MRS team.

By Matt H. on 02/05/21
Great Service!!

By Phyllis B. on 09/17/20
Jeff Nation is 'the best ever'!

By Dianne B. on 09/15/20
Jeff maintained my old furnace and central air for several years but it finally "bit the dust" after lasting for 18 years. MRS installed a new furnace and ac unit. Jeff came for the final check, put pavers and crushed stone around the new ac unit, to complete th...
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Jeff maintained my old furnace and central air for several years but it finally "bit the dust" after lasting for 18 years. MRS installed a new furnace and ac unit. Jeff came for the final check, put pavers and crushed stone around the new ac unit, to complete the job, and made sure everything was working properly.
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By Anthony B. on 09/04/20
no comment

By Charles S. on 08/18/20
MRS has been servicing our home for over 10 years with no problems. last year in annual check up Kory found a electrical issue in AC and fixed it before we had a breakdown during summer .

By Corey L. on 08/14/20
It was 6 o clock in the evening on a Friday night and I have a 7 , 3 and 1 year old, the ac quit working after a 90 degree day. Kory R. came and got everything back up and running . Great service. Couldn't be any happier that I don't have to sleep with 2 very hot little girls tonight.

By Bill C. on 08/06/20
Kory came in and located the problem within 5 minutes, double checked after replacing part and that control switch also fixed my AC as well as my furnace! 5 stars for these guys!

By Brian K. on 08/04/20
Jeff came over to fix my AC, he was a super cool guy and very easy to talk to. He knew almost instantly what was wrong and fixed it in under 20 mins. I was so impressed. Then we chatted for a solid 30min, almost like we've known each other our whole lives, when in...
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Jeff came over to fix my AC, he was a super cool guy and very easy to talk to. He knew almost instantly what was wrong and fixed it in under 20 mins. I was so impressed. Then we chatted for a solid 30min, almost like we've known each other our whole lives, when in fact this was the first time I ever meet him. A total bro, and just overall legit guy.
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By Paul U. on 07/16/20
MRS Heating and Cooling was very quick and prompt on their service time. Kory R. came and serviced our air conditioning unit. He was very professional and did a great job. Would highly recommend Kory and MRS Heating and Cooling.

By David A. on 07/13/20
Jeff Nelson was wonderful to work with. He provided my wife and I with a number of options for us to consider. The A/C was put in on time and runs great. We could not asked for a better solution to our problem and every thing was done in a professional manner. Thanks David & Rita

By Ken S. on 07/08/20
Kory R. from MRS Heating and Cooling came to my house yesterday to provide service on my air conditioning unit. He was very polite and professional. He quickly assessed the issue and had it fixed in no time. He was very thorough and explained everything perfectly! ...
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Kory R. from MRS Heating and Cooling came to my house yesterday to provide service on my air conditioning unit. He was very polite and professional. He quickly assessed the issue and had it fixed in no time. He was very thorough and explained everything perfectly! He answered all my questions. He went out of his way to make sure I was taken care of. I was happy with the service I received from him in every way! I can't say enough good things about Kory and MRS Heating and Cooling. They are polite, professional, honest, and really go out of there way to take care of the customer!!!
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By Kelly w. on 07/02/20
Great,prompt, personable service Would absolutely recommend️

By Angela B. on 06/12/20
Kory was prompt and very thorough. He asked a lot of questions and checked everything to make sure he took care of our cooling issue. He explained everything to me in terms I could understand. Kory was very knowledgeable and also very friendly and personable. Will ...
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Kory was prompt and very thorough. He asked a lot of questions and checked everything to make sure he took care of our cooling issue. He explained everything to me in terms I could understand. Kory was very knowledgeable and also very friendly and personable. Will definitely use MRS again and will recommend to friends and family.
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By Susan Y. on 05/18/20
Jeff and James were here this morning. Jeff always does a great job and is helpful and fast. I really like having him come back here time after time as he knows what he is doing and I don't have to hang around and answer endless questions. Thanks Jeff! 5 Stars!

By David C. on 05/02/20
Had great service. Jeff explained everything that was done. Discussed maintenance programs that are available
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Select any employee to see all their reviews.

Jeff N
9 Years
Rating:
154 total reviews!
Kenny C
3 Years
Rating:
45 total reviews!
Eric G
Customer Service Rep.
9 Years
Rating:
(81 total reviews)
Katie S
Customer Service Rep.
14 Years
Rating:
(49 total reviews)
Kory R
1 Year
Rating:
(18 total reviews)
Darrell G
Customer Service Rep.
23 Years
Rating:
(1 total review)

* Total number of reviews and star-ratings are based on data collected during the time period MRS Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at MRS Heating and Cooling. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Katie S has a 5-Star average rating and a total of 49 total reviews
49 total reviews
Katie is great at taking care of people. She is a graduate of Ball State University. Katie is one of the most caring people you will ever meet. Please don't hesitate to ask her any question you may have.
By Matt H. on 02/05/21
Great Service!!

By Deb H. on 04/28/20
Both the office staff Katie and service rep, Cory, where professional, pleasant and efficient.I have been a long time customer and as always very satisfied with the service .

By Teresa T. on 04/24/20
Very good explanation of what was going to be done.

By Mike Mc I. on 04/23/20
Yesterday was our A/C inspection, went great. MRS installed a new A?C System a few years ago. Great service, great Company. Suzette was home for the A/C service, Quote: The nice Young man from MRS took C-19 percussions and did a great A/C inspection. Mike McIntosh Russ Hubler Auto

By Kevin B. on 08/21/19
no comment

By Patty V. on 03/21/19
Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and alw...
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Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and always doing a it well. Thanks Jeff
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By Gary & Robin H. on 01/26/19
great service and very friendly

By Dee D. on 11/13/18
I have had Jeff Nation do my furnace and air conditioner services for several years and I'm always very pleased. He is faithful and trustworthy. Every time I have had a problem he has always been right there to help me. I have recommended him to many of my frie...
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I have had Jeff Nation do my furnace and air conditioner services for several years and I'm always very pleased. He is faithful and trustworthy. Every time I have had a problem he has always been right there to help me. I have recommended him to many of my friends. I suggested that he teach some of the new employees. He is the best furnace man and close friend I have found in New Castle. All the above is still true today. I've had Jeff take care of my furnace and air conditioning for close to 25 years. Best ever and a good friend. I had Katie as a student in first grade. I remember my Principal used to love to come down to my room and listen to the children read and he was especially happy to hear Katie. She was like a little actress playing a part. I'm so happy to see her doing so well at MRS. I knew she would be successful in whatever she decided to do.
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By Joellen C. on 10/24/18
Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, ...
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Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, these ladies always try to give ,you the day of the week, time of day you prefer. MRS has been my heating and cooling company for 22 years. They have always done a good job in dealing with regular service and any problems which occur. ��
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By Mike B. on 10/16/18
Jeff came and serviced my furnace. He always does a great job

By Betty W. on 09/19/18
Jeff N. is always competent, friendly and does a fine job.

By Patty V. on 08/23/18
Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and alw...
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Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and always doing a it well. Thanks Jeff
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By Joellen C. on 07/28/18
Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, ...
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Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, these ladies always try to give ,you the day of the week, time of day you prefer. MRS has been my heating and cooling company for 22 years. They have always done a good job in dealing with regular service and any problems which occur.
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By John C. on 07/21/18
A/C unit inspected and serviced by Jeff Nation under a maintenance agreement. He is a professional and I trust his expertise and commitment to provide the best service possible.

By Joan H. on 07/09/18
Had my AC serviced today by MRS. The technician,Mark,came out & serviced it. Mark is always professional,courteous, and friendly! I couldn't ask for better people than MRS! Highly recommended!

By Dave M. on 07/09/18
Very satisfied with the installers. Very professional,knowledgeable and always on time. We did not have air conditioning and I The first day they stayed until we did. I highly recommend this company.

By Todd K. on 07/05/18
Have been a customer for 1 year. I had a Payne furnace and Carrier air condition unit installed. Eric was very professional and courteous the times he was here, from installation to servicing. Eric is also an Army veteran, so when He comes to your house, don’t f...
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Have been a customer for 1 year. I had a Payne furnace and Carrier air condition unit installed. Eric was very professional and courteous the times he was here, from installation to servicing. Eric is also an Army veteran, so when He comes to your house, don’t forget to thank Him for His service to our Country. MRS is a class company with Family values, and you are treated like Family.
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By Montie L. H. on 07/03/18
Katie is always professional when responding and delivers on promises. Dependable as well. Mark is very good at explaining details and options. I like the way he anticipates the issue and has the parts on his truck. Service contract seems to help prevent issues. Great job MRS!!!!

By Marjorie S. on 06/01/18
Love the prompt service and attention to detail.

By Becky B. on 06/01/18
Eric always does a great job. He’s thorough and answers all questions!
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