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By Susan Y. on 05/18/20
Jeff and James were here this morning. Jeff always does a great job and is helpful and fast. I really like having him come back here time after time as he knows what he is doing and I don't have to hang around and answer endless questions. Thanks Jeff! 5 Stars!

By David C. on 05/02/20
Had great service. Jeff explained everything that was done. Discussed maintenance programs that are available

By Deb H. on 04/28/20
Both the office staff Katie and service rep, Cory, where professional, pleasant and efficient.I have been a long time customer and as always very satisfied with the service .

By Ernest L. on 03/19/20
no comment

By Tim M. on 03/11/20
Kory showed up on time.He explained what he was doing and showed us how to change filter.He checked our furnace and air conditioner. He did a very good job.

By Dawson T. on 03/05/20
Kory was very helpful and respectful. Fixed the issue quick and works perfect.

By Kelly L M. on 02/28/20
Our experience with this company was great. Jeff N. (MRS service pro) shared knowledge and brought workable solutions to us during a time of high frustration. We are extremely satisfied with the execution of those solutions. Jeff N. went over and above any st...
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Our experience with this company was great. Jeff N. (MRS service pro) shared knowledge and brought workable solutions to us during a time of high frustration. We are extremely satisfied with the execution of those solutions. Jeff N. went over and above any standard level of customer service.
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By Robbie S. on 02/28/20
Eric is an awesome guy, very knowledgeable, and my heating and cooling has been running great for years now! Thanks!

By Justin H. on 02/27/20
MRS was great! They were very responsive and quick to fix the issue I had with my air conditioning unit. I was impressed on their professionalism and will refer them to all my friends and family. Thank you MRS.

By Jacob K. C. on 02/27/20
Eric is very professional and great at what he does. MRS is an outstanding company and takes great care of my heating and cooling equipment.

By Scott k. on 02/27/20
Eric does a great job! I highly recommend him.

By Mike M. on 02/27/20
Eric is great!

By Fred W. on 02/27/20
all heating and cooling needs

By Bill H. on 02/27/20
MRS has been taking care of our Heating & Cooling needs for years. They are always on time and ready to help. I would highly recommend this company for all your needs.

By Colby S. on 02/26/20
Quick and friendly

By Susan Y. on 02/17/20
Jeff installed a new WI-FI thermostat in my home today. He made sure it was connected and everything was set right before he left. I always enjoy having Jeff come and work on my heating and cooling issues as he is courteous, punctual and just an all around nice guy...
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Jeff installed a new WI-FI thermostat in my home today. He made sure it was connected and everything was set right before he left. I always enjoy having Jeff come and work on my heating and cooling issues as he is courteous, punctual and just an all around nice guy. He really knows his job! Thanks Jeff!
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By Dave B. on 02/13/20
Jeff and his assistant, Tyler, were fantastic. They replaced my furnace without any hassle whatsoever. I would and will recommend MRS to anyone and everyone that needs heating and cooling service. I can’t say enough about how courteous they were. No mess, no non...
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Jeff and his assistant, Tyler, were fantastic. They replaced my furnace without any hassle whatsoever. I would and will recommend MRS to anyone and everyone that needs heating and cooling service. I can’t say enough about how courteous they were. No mess, no nonsense, just great service. I’ll never call anyone else. Thanks guys!
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By Amber V. on 02/10/20
Thank you M.R.S.! Every person we dealt with from the beginning of our heating issue was great! Kory was our technician for the day and couldn't ask for a better guy. He had a big job ahead of him and worked all day until the job was complete. Wonderful guy, comfor...
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Thank you M.R.S.! Every person we dealt with from the beginning of our heating issue was great! Kory was our technician for the day and couldn't ask for a better guy. He had a big job ahead of him and worked all day until the job was complete. Wonderful guy, comfortable to be around, and most importantly never complained! He explained in detail about what he was doing and why. He was so nice and did an awesome job!! OUTSTANDING COMPANY AND EXCELLENT EMPLOYEES. Don't be afraid to call this place, we had a great experience through the entire process!
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By Jerry l. on 01/16/20
AWESOME !!!!! 2:30am

By Scott U. on 12/29/19
Kory R. was awesome! He helped us out in a very difficult situation. He teamed with Jeff N. to figure out a creative solution to get us through the Christmas holiday and then changed his schedule to make sure it got done on time. Very happy with their solution ...
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Kory R. was awesome! He helped us out in a very difficult situation. He teamed with Jeff N. to figure out a creative solution to get us through the Christmas holiday and then changed his schedule to make sure it got done on time. Very happy with their solution and their service! Great teamwork and flexibility with their office staff and scheduling. Highly recommend MRS.
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Select any employee to see all their reviews.

Jeff N
9 Years
Rating:
142 total reviews!
Kenny C
3 Years
Rating:
45 total reviews!
Eric G
Customer Service Rep.
9 Years
Rating:
(80 total reviews)
Katie S
Customer Service Rep.
14 Years
Rating:
(46 total reviews)
Kory R
1 Year
Rating:
(9 total reviews)
Darrell G
Customer Service Rep.
23 Years
Rating:Just Launched

* Total number of reviews and star-ratings are based on data collected during the time period MRS Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at MRS Heating and Cooling. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
765-836-4677
Katie S has a 5-Star average rating and a total of 46 total reviews
46 total reviews
Katie is great at taking care of people. She is a graduate of Ball State University. Katie is one of the most caring people you will ever meet. Please don't hesitate to ask her any question you may have.
By Deb H. on 04/28/20
Both the office staff Katie and service rep, Cory, where professional, pleasant and efficient.I have been a long time customer and as always very satisfied with the service .

By Kevin B. on 08/21/19
no comment

By Patty V. on 03/21/19
Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and alw...
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Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and always doing a it well. Thanks Jeff
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By Gary & Robin H. on 01/26/19
great service and very friendly

By Dee D. on 11/13/18
I have had Jeff Nation do my furnace and air conditioner services for several years and I'm always very pleased. He is faithful and trustworthy. Every time I have had a problem he has always been right there to help me. I have recommended him to many of my frie...
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I have had Jeff Nation do my furnace and air conditioner services for several years and I'm always very pleased. He is faithful and trustworthy. Every time I have had a problem he has always been right there to help me. I have recommended him to many of my friends. I suggested that he teach some of the new employees. He is the best furnace man and close friend I have found in New Castle. All the above is still true today. I've had Jeff take care of my furnace and air conditioning for close to 25 years. Best ever and a good friend. I had Katie as a student in first grade. I remember my Principal used to love to come down to my room and listen to the children read and he was especially happy to hear Katie. She was like a little actress playing a part. I'm so happy to see her doing so well at MRS. I knew she would be successful in whatever she decided to do.
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By Joellen C. on 10/24/18
Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, ...
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Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, these ladies always try to give ,you the day of the week, time of day you prefer. MRS has been my heating and cooling company for 22 years. They have always done a good job in dealing with regular service and any problems which occur. ��
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By Mike B. on 10/16/18
Jeff came and serviced my furnace. He always does a great job

By Betty W. on 09/19/18
Jeff N. is always competent, friendly and does a fine job.

By Patty V. on 08/23/18
Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and alw...
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Jeff Nation is a very professional. He is also very considerate. He remembers to put on his booties before entering the house. He checks the equipment and always ask if we have any questions. He has been doing work for us ever since he has worked for MRS and always doing a it well. Thanks Jeff
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By Joellen C. on 07/28/18
Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, ...
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Jeff Nation came to service my heat pump. Jeff is always friendly and courteous and very professional. The ladies on the phones are great too.. They call if your technician is running late, and they call to let you know the technician is on the way. In scheduling, these ladies always try to give ,you the day of the week, time of day you prefer. MRS has been my heating and cooling company for 22 years. They have always done a good job in dealing with regular service and any problems which occur.
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By John C. on 07/21/18
A/C unit inspected and serviced by Jeff Nation under a maintenance agreement. He is a professional and I trust his expertise and commitment to provide the best service possible.

By Joan H. on 07/09/18
Had my AC serviced today by MRS. The technician,Mark,came out & serviced it. Mark is always professional,courteous, and friendly! I couldn't ask for better people than MRS! Highly recommended!

By Dave M. on 07/09/18
Very satisfied with the installers. Very professional,knowledgeable and always on time. We did not have air conditioning and I The first day they stayed until we did. I highly recommend this company.

By Todd K. on 07/05/18
Have been a customer for 1 year. I had a Payne furnace and Carrier air condition unit installed. Eric was very professional and courteous the times he was here, from installation to servicing. Eric is also an Army veteran, so when He comes to your house, don’t f...
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Have been a customer for 1 year. I had a Payne furnace and Carrier air condition unit installed. Eric was very professional and courteous the times he was here, from installation to servicing. Eric is also an Army veteran, so when He comes to your house, don’t forget to thank Him for His service to our Country. MRS is a class company with Family values, and you are treated like Family.
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By Montie L. H. on 07/03/18
Katie is always professional when responding and delivers on promises. Dependable as well. Mark is very good at explaining details and options. I like the way he anticipates the issue and has the parts on his truck. Service contract seems to help prevent issues. Great job MRS!!!!

By Marjorie S. on 06/01/18
Love the prompt service and attention to detail.

By Becky B. on 06/01/18
Eric always does a great job. He’s thorough and answers all questions!

By Dee D. on 05/10/18
I have had Jeff Nation take care of my furnace and air conditioning needs for years. He is always faithful to call me before he comes and takes care of what needs to be done. He has also given me his phone number to call him when anything goes wrong and if he tel...
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I have had Jeff Nation take care of my furnace and air conditioning needs for years. He is always faithful to call me before he comes and takes care of what needs to be done. He has also given me his phone number to call him when anything goes wrong and if he tells me what the problem is and I can fix it over the phone (like the time the batteries in my thermostat died, he told me how to install two new batteries and it worked). I hope to have him for as long as I live in my house.
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By Ella S. on 05/07/18
I wouldnt trust anyone else! I've known Jeff since he was 14!!

By Mike B. on 05/04/18
was totally satisfied with jeff and his service
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