I just wanted to thank Katie, Edie and our technician John. All three of them were excellent to work with. John really went out of his way to reassure me that everything was taken care of with our electrical issues. He was very patient with me and all of my questions and never acted like I was over-reacting. Very kind and talented man.
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Excellent service! AC went out on the hottest day of the year (the unit was 40 years old so it had a good life) at 5:15 in the evening. MB immediately sent a tech who tried to get it to life again and when that didn't work, Angie came out with a portable AC and stayed to quote products and set up installation times until 9pm. The portable AC was an amazing benefit and the fast, friendly service was also outstanding. There have also been two follow-up visits and many follow-up calls to make sure everything is working properly. All this for a very reasonable price. Highly recommended.
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We recently were in need of replacing our 23-year old heating and air conditioner systems (2). We have been utilizing MB Heating and Air Conditioning systems to maintain our systems for some time and have been very satisfied with their service. We contacted them to see about replacing our existing units. They were wonderful to deal with; very informative, honest, and never pushy. We liked the systems they proposed for our replacements and provided a number of options to choose from. We decided to go with their proposal and are extremely satisfied with the results. Installation took one day and the servicemen explained what they were doing, were courteous and friendly, showed up on time and when they were done went over the operation of the units, cleaned everything up, and walked us around to make sure we were satisfied with their work. I would highly recommend MB Heating and Air to anyone needing service on their HVAC systems or needing to replace their old units.
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Special thanks to Service Technican, Mr. Rob Elberg with M&B Heating & Cooling Plumbing & Electric. I recently had a problem with our heater & water pump not working correctly at all. However, I’m satisfied with the outstanding service I received & I’m a happy customer knowing things are now running correctly. No more loud noise. Thanks Mr. Romarius Shanklin Springfield, Illinois
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Service was very professional. I had a complete heat pump system installed. They came in the morning and stayed until the system was fully up and running. They cleaned up after themselves and were very polite. Would recommend them to anyone needing maintenance or a new system installed.
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