I called to set up an appointment and they said someone will call me back. They never did. I call again and this time they transferred me to a rep. We scheduled an appointment and no one showed up. As a result, they deserve a 1-star for their poor organization and failure to followup/show up to the appointment.
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It's always a pleasure to have Paul Ruiz service our generator. He is efficient, takes the time to explain things to the customer, and allows us the ask him questions. Also, the check in our electrical panel for the generator was never done by our previous service company. That's why we switched to Lightning Service. They do what they say they will do! Thanks to the office scheduler, too. She called when Paul was out ill and we rescheduled to the very next day. Thanks to Lightning Service! See you next year!
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Lightning Service installed my unit and they have been very professional servicing it. The techs always arrive at the scheduled time. Scott, the technician fully explained his findings and my options to resolve the issues. I'm very satisfied with the service Scott and Lightning provided and recommend them.
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Lightning Service came out to check my A/C within 3 hrs of my calling. The tech, Scott, was thorough in his check-up of my problem. Scott was professional and thoughtful in my home while he provided me with multiple options without a high pressure sales pitch. There company was the 2nd opinion but the one I felt most comfortable about. My service was quick and satisfactory. I’m sure I’ll be using them again. Great company...
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Roy K was great. On time, polite, efficient. Knew his "stuff." Fair price for the exemplary service. Gave me recommendations on some things to be done in the future. Broke down price and order of priority need but absolutely no pressure. Would you Lightning Service again and request Roy K as my service technician. Heather who worked in the office as also very polite and upbeat.
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Lightning Service, Inc., has been servicing our heat / a/c system over the couple of years because they came quickly in an emergency (new a/c motor needed) and fixed our air conditioner while our old company didn't even respond to requests. The other day, Scott Hibbard visited our house to inspect the system. He was pleasant and friendly, without going on and on about irrelevant things, and clearly explained the assessment and charges for proposed maintenance. The work was done soon. Although I wish these items were less expensive, we do appreciate the good service and quick response. Having dependable a/c is a very high priority in New Orleans, so thank you!
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