Hate to post this, but I am compelled to because this company decided it appropriate to start sending texts without my permission asking for a review. Careful what you wish for. While my tech was nice and personable, I was charged $450 to DIAGNOSE an issue. Not fix it, mind you-diagnose it. To boot, I was charged $65 to fix a problem cause by the tech. To add insult to injury, when I inspected their work after they were gone, I discovered that they failed to reconnect a ground wire that they disconnected during the course of the diagnosis. Had I not caught this, and reconnected it myself, it could have been disastrous. Very difficult for me to pay very premium pricing for that type of work.
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Scott was great in explaining my problem and risks which I really appreciated, however the parts and labor was kind of pricey. I which the consumer had different vendor choices in picking parts it may lower the bill and a break down of labor cost. I do understand the repairman doesn't know how involve it will be, until he has fully investigated the unit, however it would be helpful and cost effective for the consumer. By the way for pricey job completed, that Diagnostic charge should be subtracted from the total bill and warranties should be more than 30 days.
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Roy was prompt, very knowledgeable , & friendly. He diagnosed the problem immediately, had the part needed to make the repair. I estimate his diagnosis and repair was made in less than 10 minutes. His honesty will have me using his services again. While the current unit is now functioning beautifully, it's time to consider complete new system, which I'll be calling "Lightning Service Inc." for the job before the year is out.
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