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By James G. Flannery C. on 04/05/18
Lake Cook plumbing was very responsive and helpful to our needs. Jim recommended a quality replacement product. We had our new toilet delivered and installed within 2 hours. Jeremy, the installer, was very polite and helpful and did a great job with the installation.

By Rosemeyer, J. on 04/04/18
Mike was very professional, friendly and did a great job. I would strongly recommend his services to anyone

By Harrison, M. on 04/03/18
Very professional and took care of the problem quick.

By Zehren, B. on 04/02/18
Lake Cook Plumbing was very responsive to our needs. Jeremy is awesome!! He is knowledgeable, professional, yet friendly. I would request him any time we have plumbing needs.

By Stelk, R. on 04/01/18
Second time I used Lake Cook Plumbing. No water in shower/ tub faucet. Jeremy S. came out the next day. Replaced a cartridge and we had water again. I like the service and the professionalism, but I didn't know what it would cost beforehand. I thought the replacem...
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Second time I used Lake Cook Plumbing. No water in shower/ tub faucet. Jeremy S. came out the next day. Replaced a cartridge and we had water again. I like the service and the professionalism, but I didn't know what it would cost beforehand. I thought the replacement expensive and I needed water, so there it was. I hoped the receipt sent by email after he left would be detailed (cartridge cost, time per hour, etc.), But it wasn't. Just the total cost of the job.
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By Grinde, C. on 03/23/18
Jim was very helpful when I set up the appointment. He explained that there would be a $49 charge for them to come out and figure out what was wrong. That fee would be removed from whatever work was needed. When the technician got there, he did not even ask what w...
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Jim was very helpful when I set up the appointment. He explained that there would be a $49 charge for them to come out and figure out what was wrong. That fee would be removed from whatever work was needed. When the technician got there, he did not even ask what was wrong with my water heater. He went down to the area, was very condescending, asking if I wanted to fix this and did I know the life expectancy of a water heater. I told him, yes, we would like to know what was wrong with it and try to fix it. He typed some things on his iPad and told me this would be the charge, showing me a $200. I asked how he knew what was wrong because he didn't even bring a tool in with him and he said no this is the cost to diagnose what's wrong. $200. At no point did Jim say anything about a charge other than the $49. It was very misleading and felt dishonest. I paid the fee which I felt was completely ridiculous for him to do nothing. I will definitely make sure my friends in Hawthorn Woods and lake zurich hear about this and warm them not to use this company.
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By Nowak, G. on 03/23/18
Lake - Cook plumbing was able to provide an associate to provide a fix to a gas leak pipe fitting very quickly in order to assure heat would not be shut down for an extended period. Jeremy provided very professional service.

By Jane E. on 03/21/18
We called Lake Cook for help and Brian was here within 2 hours. He has completed the job, and will be back tomorrow for one more job. His offering of different solutions was extremely helpful, and very mucn appreciated. As my husband said, "I think we have a plumbe...
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We called Lake Cook for help and Brian was here within 2 hours. He has completed the job, and will be back tomorrow for one more job. His offering of different solutions was extremely helpful, and very mucn appreciated. As my husband said, "I think we have a plumber!" We will use Lake Cook plumbing for all our plumbing needs. Thank you, Brian
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By Imig, J. on 03/19/18
Bluntly speaking, Mike tried to leave before fixing my problem and I caught the problem still being present as he was packing up his truck. He lacks social skills and rushed to leave.I feel that Mike’s quote to complete the job has exaggerated due to me living in...
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Bluntly speaking, Mike tried to leave before fixing my problem and I caught the problem still being present as he was packing up his truck. He lacks social skills and rushed to leave.I feel that Mike’s quote to complete the job has exaggerated due to me living in an affluent neighborhood. I only did the work because I had committed to it the day prior.Personally feel taken advantage of and would not recommend him. Jim on the telephone was quite pleasant. I’ll judge my complete experience based on if I receive any type of communication from management.
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By Cliff B. on 03/13/18
First time I have used them and Mike B was great to work with and very knowledgable

By Graff, J. on 03/10/18
Prompt, knowledgeable, efficient, and negotiable. Most of all, they get the job done right the first time. Glad I found them and plan to keep them as my plumbing "go to".

By Shah, M. on 03/10/18
Mike is great and very professional.

By Shah, M. on 03/09/18
Very professional job done by mike.very happy

By Don & Barbara C. on 03/06/18
We were very happy with the work done by Jeremy S. He was so professional and courteous. The work was done perfectly and we were happy about not having a flooded basement. Jeremy could you please send us a receipt for the money we paid. We were very glad we called ...
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We were very happy with the work done by Jeremy S. He was so professional and courteous. The work was done perfectly and we were happy about not having a flooded basement. Jeremy could you please send us a receipt for the money we paid. We were very glad we called Lake Cook for our services and will be calling them again if necessary.
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By Don & Barbara C. on 03/06/18
We were very happy with the work done by Jeremy S. He was so professional and courteous. The work was done perfectly and we were happy about not having a flooded basement. Jeremy could you please send us a receipt for the money we paid. We were very glad we called ...
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We were very happy with the work done by Jeremy S. He was so professional and courteous. The work was done perfectly and we were happy about not having a flooded basement. Jeremy could you please send us a receipt for the money we paid. We were very glad we called Lake Cook for our services and will be calling them again if necessary.
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By Schmidt, T. on 03/04/18
Brian was great.... Wouldn't hesitate to use Lake Cook Plumbing in the future!

By Dougherty, T. on 03/03/18
i initially posted a positive review of Lake Cook Plumbing. Unfortunately this changed after my second encounter. I called them back out because there was still a leak where they had done their repair work. This is understandable with old galvanized pipes. I expect...
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i initially posted a positive review of Lake Cook Plumbing. Unfortunately this changed after my second encounter. I called them back out because there was still a leak where they had done their repair work. This is understandable with old galvanized pipes. I expected then to come address the problem at no charge. Jeremy arrived and was polite and professional. However, when he called the situation into the boss, Jim, I was told that they have to charge me $49 for the 10 min fix. And I already paid $1300 for the initial work. I asked Jeremy to check again with Jim, because I want you to quote me for a full galv pipe replacement. Jim said the $49 was still required. So Jim lost out on the $49 and the $2500 or more galv pipe replacement job.
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By Gloria J. on 03/01/18
What a wonderful company to work with. I had an immediate need for a plumber, and since I am new to the area, I do not have my own plumber person. Brian was here before I could breathe, provided me an estimate for the work, and completed it thoroughly and efficient...
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What a wonderful company to work with. I had an immediate need for a plumber, and since I am new to the area, I do not have my own plumber person. Brian was here before I could breathe, provided me an estimate for the work, and completed it thoroughly and efficiently. Meanwhile, he had the patience to answer my questions. He also provided additional ideas for upgrading the pipes in my house. I plan to make Lake Cook and Brian to be my plumbers for all of my needs. Thank you Brian and Lake Cook. Julie (the office contact is also informed and kind.
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By Liu, S. on 02/26/18
Tech came in after 130pm with 10-12pm appointment scheduled, office/tech apologized for being late, good attitude. The problem is the diagnosis and solution - bathroom 8" widespread faucet dripping. We have had handles removed but cannot get cartrige out for repl...
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Tech came in after 130pm with 10-12pm appointment scheduled, office/tech apologized for being late, good attitude. The problem is the diagnosis and solution - bathroom 8" widespread faucet dripping. We have had handles removed but cannot get cartrige out for replacement. Tech took pictures and concluded that the metal ring underneath the cartridge would have to be carefully cut off by special tool and cartridge replacement or complete faucet set replacement would be somewhere around $350-450. Funny that our neighbor came over the afternoon, astonished by the professional dignosis and quotation, he proved it instead is a 10min job with a wrench and a pair of channel locking plier. We are glad no more needs of your complicated job of cutting-metal-ring-or-no-way-to-get-it-out.
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By Dougherty, T. on 02/23/18
Lake Cook plumbing was completely professional. Upfront quotes, transparent, and the plumber I had, Mike B, was exceptional. I found Lake Cook via the internet. I feel lucky that I chose a solid company.
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