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By Dougherty, T. on 03/03/18
i initially posted a positive review of Lake Cook Plumbing. Unfortunately this changed after my second encounter. I called them back out because there was still a leak where they had done their repair work. This is understandable with old galvanized pipes. I expect...
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i initially posted a positive review of Lake Cook Plumbing. Unfortunately this changed after my second encounter. I called them back out because there was still a leak where they had done their repair work. This is understandable with old galvanized pipes. I expected then to come address the problem at no charge. Jeremy arrived and was polite and professional. However, when he called the situation into the boss, Jim, I was told that they have to charge me $49 for the 10 min fix. And I already paid $1300 for the initial work. I asked Jeremy to check again with Jim, because I want you to quote me for a full galv pipe replacement. Jim said the $49 was still required. So Jim lost out on the $49 and the $2500 or more galv pipe replacement job.
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By Gloria J. on 03/01/18
What a wonderful company to work with. I had an immediate need for a plumber, and since I am new to the area, I do not have my own plumber person. Brian was here before I could breathe, provided me an estimate for the work, and completed it thoroughly and efficient...
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What a wonderful company to work with. I had an immediate need for a plumber, and since I am new to the area, I do not have my own plumber person. Brian was here before I could breathe, provided me an estimate for the work, and completed it thoroughly and efficiently. Meanwhile, he had the patience to answer my questions. He also provided additional ideas for upgrading the pipes in my house. I plan to make Lake Cook and Brian to be my plumbers for all of my needs. Thank you Brian and Lake Cook. Julie (the office contact is also informed and kind.
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By Liu, S. on 02/26/18
Tech came in after 130pm with 10-12pm appointment scheduled, office/tech apologized for being late, good attitude. The problem is the diagnosis and solution - bathroom 8" widespread faucet dripping. We have had handles removed but cannot get cartrige out for repl...
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Tech came in after 130pm with 10-12pm appointment scheduled, office/tech apologized for being late, good attitude. The problem is the diagnosis and solution - bathroom 8" widespread faucet dripping. We have had handles removed but cannot get cartrige out for replacement. Tech took pictures and concluded that the metal ring underneath the cartridge would have to be carefully cut off by special tool and cartridge replacement or complete faucet set replacement would be somewhere around $350-450. Funny that our neighbor came over the afternoon, astonished by the professional dignosis and quotation, he proved it instead is a 10min job with a wrench and a pair of channel locking plier. We are glad no more needs of your complicated job of cutting-metal-ring-or-no-way-to-get-it-out.
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By Dougherty, T. on 02/23/18
Lake Cook plumbing was completely professional. Upfront quotes, transparent, and the plumber I had, Mike B, was exceptional. I found Lake Cook via the internet. I feel lucky that I chose a solid company.

By Schilling, M. on 02/23/18
Very good work , completely satisfied

By Neer, W. on 02/22/18
Fair price and Brian K. was courteous and explained all my options. Thank You.

By Neer, W. on 02/22/18
Brian K. did a great job.

By Graff, J. on 02/21/18
I’ve had consistently good service so no complaints. Fair prices, discounts, on time and they fix the problem, can’t ask for anything better!

By ATS SORTIMAT U. on 02/21/18
I would like a contact email from someone there so I can forward paperwork that is required to be filled out if they want to become a permanent vendor/service provider for us.

By Madison, C. on 02/21/18
After hours emergency and they responded and were at my house within 30 minutes. Mike B was professional and got the work done so quickly and problem was solved. So happy for this service.

By Donovan, M. on 02/20/18
Appreciate Lake Cook Plumbing come out on a short notice. Mike was very helpful in assisting me with my problem. Very responsive

By Rudnicki, J. on 02/19/18
Thanks for your help

By John M. on 02/16/18
I would recommend this company to anyone. Mike B . was very professional & a pleasure to work with. He arrived promptly for an emergency 2 days before Christmas.

By Noote, B. on 02/15/18
I have worked with this company numerous times both for my real estate clients and my own personal rentals. They are always courteous and they take the time to explain the problem. They also give me options and have recommended a repair versus replacement saving me...
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I have worked with this company numerous times both for my real estate clients and my own personal rentals. They are always courteous and they take the time to explain the problem. They also give me options and have recommended a repair versus replacement saving me money on several occasions. They are honest, punctual and very professional!
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By Chapin, B. on 02/15/18
What I love about Mike from Lake-Cook is that he patient and clearly explains the issue, which helps me maintain our home better over the long haul. He has done a number of repairs in our old home over the years. He is analytic, thorough, and efficient.

By Tom W. on 02/14/18
Mike B came out, crawled through my incredibly nasty crawl space, identified the issue (burst pipe), and then was able to repair it quickly. He confirmed it was no longer leaking and then took the extra time to turn on my water heater, which was what we originally ...
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Mike B came out, crawled through my incredibly nasty crawl space, identified the issue (burst pipe), and then was able to repair it quickly. He confirmed it was no longer leaking and then took the extra time to turn on my water heater, which was what we originally thought the problem was, and made sure it fired up before he left. The whole time he was extremely friendly and for the amount of work that was done, was very reasonable cost. I've had Mike do repairs before and it was the same great work. Mike is not only a fantastic plumber, but is friendly, courteous, and has an amazing work ethic. If there were more stars to give, I'd give them to him.
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By Remodeling plus - Doug N. on 02/13/18
horrible stay away

By Fleming, P. on 02/13/18
I like your service people for there knowledge and ability to communicate well. The only thing I need is a battery wing nut that was supposed to be mailed to me. I gave the tech my marine battery wing nut to complete the job. This is no reflection on him or your CO...
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I like your service people for there knowledge and ability to communicate well. The only thing I need is a battery wing nut that was supposed to be mailed to me. I gave the tech my marine battery wing nut to complete the job. This is no reflection on him or your CO. it is a small item to complete a great job!!
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By Dan A. on 02/12/18
2/12/2018: Had scheduled a service call, with Jeremy, for an estimate on replacing a water heater. Due to the snow storm on Friday 2/9, Jeremy called and said he was down 2 techs and wanted to reschedule my appt to Monday 2/12 between 8:00-8:30am. At 8:45 i called ...
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2/12/2018: Had scheduled a service call, with Jeremy, for an estimate on replacing a water heater. Due to the snow storm on Friday 2/9, Jeremy called and said he was down 2 techs and wanted to reschedule my appt to Monday 2/12 between 8:00-8:30am. At 8:45 i called and spoke w/ Jeremy to ask when the tech would arrive. To my surprise he said it was going to be another 1-1 1/2 hours before someone would arrive as they were on an emergency call. I asked why nobody bothered to call me and let me know they were going to be late and was told they wanted to finish the emergency call they started yesterday. It should have been common courtesy to call me ahead of time to let me know the tech would be late as I know emergencies happen. But instead I had to call and find out the status of my appt. Hopefully this emergency call was worth more than the $1600 estimate, since the $49 service fee probably would have locked me into choosing Lake Cook Plumbing for the repair. Needless to say, I plan to take my business to someone who can provide the simple customer service I expect from a reputable business.
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By Wessberg, T. on 02/12/18
Mike E. was my tech, very polite and was able to repair my water heater leak and check the hot water throughout the house. They came over within an hour of my call which was greatly appreciated. Thank you.
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