We had just moved into our newly built home and had well water . My in-laws when with Kinetico along with many other's in our neighborhood and we heard great things about this company. When we were called back after the inquiry the woman was very sweet and got us an appointment right away. Chris came out the next day after that call and he was very knowledgeable in the testing of the water. He explained things step by step of what he was testing for and how the results came out. He made it to where I even understood what was going on. He wasn't your typical salesman and up sales everything he just recommends what you are trying to achieve in your water. My dogs even likes him. We were set up within a few days to have our system in ( which was a Saturday) and the technician was also nice and explained the whole process as he was installing it. Chris also came out to check to make sure everything was going well!!
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I am very pleased with my new top-of-the-line Kinetico “Premier Series” water softener, but the installation process was a son-of-a-bitch. A “non-electric” device is the way to go. Florida has hundreds of short power outages a month, and my previous electric model would lose its mind frequently. Sure, I suppose I could have bought yet another $130 UPS for it to add to my collection, but no thanks! A year or two ago, I researched the difference between softeners that use salt and those that didn’t. I saw that those saltless softeners had disadvantages which are not spoken of in their ads. I concluded that a saltless softener was a “fake” softener. I should be mentioned that my new Kinetico uses only a smidgen of salt compared to my old Eco softener. I was unprepared for the installation process – my fault as I should have clarified what was going to happen. Having bought appliances like washing machines, dishwashers, and mattresses, I supposed that the old softener would be taken away. I soon found out, no; that was my problem! No big deal, as all you have to do is move it to the curb for the trash man. But, my fully-loaded softener (Eco brand from Costco) weighed 320 lbs.! It had to be emptied, or the trash man wouldn’t take it. This all-in-one unit was always difficult to refill as the salt opening was small. I had to empty the thing with gloved hands or with a small scoop, reaching my arm down into the thing as far as it could go. Then, you find the salt pellets end and you encounter a hard salt “sludge,” which I had to break up with a narrow shovel. And then, it still had a 50 lb. un-removable “resin” tank, so you have to call the trash people to let them know to expect this overweight trash item. With all the valves on my old setup, I wasn’t sure if the city water inlet valve, buried beneath my front lawn, had to be shut off. Yes, it did. Again, my problem. So – you first need to know where it is located. I’m willing to bet lots of homeowners may not have a clue where it is. Had I not known its location, the installation would have come to a standstill and a search party initiated. After removing the overgrown turf, under which the cover was completely hidden, I removed the lid and saw Florida sand filling the access hole up to the top. The valve was quite far down, and I had to dig out a full 5-gallon bucket of sand, on my hands and knees, to expose the valve. Between emptying the softener and uncovering the shut-off valve, I estimate I did two hours and a half hours of hard labor, during which I was sweating like a pig. I would say that many homeowners are not physically able or willing to go through this installation process. Kinetico is a great system, but it cost a king’s ransom. During the installation, I am thinking, “For this price, can’t Kwater hire a part-time kid to do the grunt work?” If I owned Kwater, I would make some changes.
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Larry was great! He listened to our concerns and what we wanted in a water system, tested our water and set up a system that we are very happy with. We look forward to getting our system installed! Larry was very nice to work with, he likes people and it shows. He has a great sense of humor and knows his water system!
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I was pleased with representative that came to my home (Christina) she took the time to let me ask questions and explained everything I needed to know about the system that would be suitable for my home..she also went over the pricing and options for payment.i am glad I inquired about this type of water treatment..its very unlike all the others..it makes good sense to me and the only thing holding me back is the cost..when im ready to make a decision im sure I will be calling on them again.. more
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