While Norm was working on an earlier problem with my furnace, we talked about a problem with uneven distribution of heat. I have a ranch with the thermostat located close to the one end of the house. After evaluating things Norm recommended that the best way to address the uneven heat distribution would be to move the thermostat to a more central location. He also said that by upgrading the wiring at the same time, the thermostat would control the furnace staging, resulting in better efficiency. I made an appointment for Norm to come back and move the thermostat, which he did in a timely and efficient manner. He made the job look easy, which is what happens when you have the right tools. I can tell already that there is better heat distribution. Next winter when the weather gets much colder, I think I will really appreciate it even more. Thanks Norm.
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not sure where to start, Bill the plumber was great, but in the end I was charged $900 for 4 hrs of service. That included $50 worth the parts and $250 to watch water drain, really???? will never use kotz again and will make sure everyone knows what happened with Facebook and all other local media. Kotz is horrible
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I would definitely NOT recommend Kotz. I have used Oxford Plumbing for years, when I needed service at one of my rental houses. After Dennis retired, Kotz bought the business and I gave Kotz a try. They charge $84 just to drive to the house and if they do the repair, the $84 is extra (not folded into the repair). Bill, the plumber estimated the job would take 1/2 hour and minimal cost for parts (installing a rubber boot on a washtub drain pipe). I estimated $100 in my head. Bill checked his tablet and estimated roughly $398 and then add the $84 driving charge. It pushed the cost close to $500 for a 1/2 hour repair. I called the plumbing coordinator, Ashley, to see if I could get a reasonable estimate and she said it sounded too high and she would call me back. She never did. I ended up driving an hour to the rental house and repaired the drain myself in about 20 minutes (parts were about $12 at Home Depot). I am still looking for a good plumber for my rentals when I don't have time to do it myself
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Molly arrived early to perform yearly maintenance on my furnace. She was very pleasant and answered all my questions. She is very knowledgeable at her trade. In performing the maintenance she found a small gas leak and had it taken care of quickly. I would highly recommend her to anyone. I will ask for her to maintain my HVAC.
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We had a seasonal review with Chuck Acree, not pictured, he was extremely polite, gave good advice, and was very friendly. Have purchased Air conditioner unit and on demand unit for heating and hot water. Very pleased with all of the many Service Pros we dealt with for the different installations. Bill Caryl
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Very unprofessional company starting with owner Frank. Had furnace issues where duct work had been installed improperly by someone else. After several service calls we told salesman, Bill, we wanted a whole new system including duct work. Twice the technicians came out and extensively talked about what needed done. We signed contract for exploratory work with deposit to be applied to entire job. Exploratory work was done including cutting a hole in ceiling, which we had agreed to. That’s where it stopped. No one would answer our calls. Finally called owner, only to be told he was out and never returned our calls. Well their loss... our work is now done, by a very professional staff at Randazzo including us adding an all house generator to the job. I would not ever recommend Kotz, they are rude, unprofessional, and obviously cannot handle any job with problems. I recommend Randazzo 100%. Wayne the service pro was not at fault, it was from the top Frank.
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Molly conducted preventative maintenance on our furnace and air conditioner in September. She was professional, knowledgeable and efficient with her analysis of both units. She was thorough in asking questions regarding any performance issues with either unit. She detected a potential igniter issue with the furnace due to age, recommending replacement before failure in winter. She also reviewed the A/C unit performance which was functioning properly,and inspected and cleaned the outside unit. Molly was very pleasant and straight forward in her approach to provide good service with a smile. I would recommend her work with Kotz H&C to others.
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Have used Kotz for years - 2 furnaces, AC units, on demand hot water unit, routine maintenance. We have always been very satisfied up until this last encounter. Had a salesman out about 8 weeks ago to bid on a job related to a kitchen renovation (needed the venting for the range hood, a gas line for new range, new placement of the thermostat because we took out the wall it used to be on and redirection of cold air returns). The salesman indicated they could do the work, we accepted the price he bid. Service was out 2 weeks ago to review the scope of work and verify timeline for them to come in - was back a few days later due to a blown fuse in the furnace - again verified - on the books for the work to be done the following day. Date of service comes along - nobody shows/nobody calls. Husband calls to find out when they are coming out - is told "Nope - owner says we're not doing the work", Husband calls the office asking for the owner so he can discuss the situation - is told "owner is out". Repeated calls have been ignored. Now my renovation is completely on hold - my appliance delivery is on hold - because of the massive unprofessionalism here. Please don't take this review of the salesman or the serviceman - they were both very nice and helpful - this is a review of the business practice as a whole - and that comes from the top!
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Received maintenance agreement service on our furnace today. Wyatt was the technician and he was very friendly, professional and informative. He explained what was done and that everything checked out okay. Wyatt performed the service in a timely manner. He is an asset to Kotz. Thank you, Joseph & Linda Chmura
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