Water heater went out overnight and was leaking all over garage. Called Knoxville Plumbing late at night and was given instructions on what to do to limit any damage and prepare for technician to arrive early the next morning. David M. called prior to arrival and arrived as advised, explained what he would be doing and did an excellent job of replacing my old water heater and installing the new one. Based on my first experience with David and Knoxville Plumbing, I would highly recommend them and will plan to contact them for any future plumbing needs that I may have.
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After being in our home for 5 years, we started to notice a diminished functionality in our plumbing. We had issues with sinks draining slowly and water coming back up and gurgling noises in the bathroom when using the kitchen sink. I called a few places to get quotes and was thoroughly impressed with Knoxville Plumbing and the techs that came out, Austin and Ben. They took their time to listen to the history of our issue and inspect every part of the plumbing to really pinpoint what the problem was. They took pictures and gave me options for repairs - ones that would take priority over others and multiple ways the repairs could be done. Our plumbing has never been better - it works so well. They offered up a VIP Club membership (can be paid monthly, yearly, or lifetime) that also includes HVAC and electrical maintenance with Hero Services, as well as plumbing maintenance and I took them up on the offer, knowing I would like those services as well. A week later (today), I had maintenance/inspections set up for HVAC and electrical and we saw Adrian and Chris for electrical and then Chris helped Dekota with the HVAC. Ben also stopped by initially with Dekota was able to get a plumber out to replace our 26 year old water heater that I think may have haunted Ben since he had stopped by the week before! Tim came out and replaced our water heater while Chris and Dekota put in a new filter and UV light, as well as installed dampers to our ducting to improve our really off-balance air flow. I am really happy with all the repairs and updates that were performed. I appreciate that when the techs were out today that they didn't just address my husband to talk about repairs (as many people do). I appreciate that we were given many options for work to choose from in terms of what was priority for us that could be repaired or updated and nothing was forced upon us. Highly recommend for any plumbing, HVAC, or electrical needs you may have.
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Austin arrived early. Very clean cut and great manners. Fixed our problems. Was as professional as anyone we have ever had in our home. Even our dogs liked him. I would strongly recommend that if you have a plumbing issue look no further than Knoxville Plumbing. Ask them to schedule Austin. You will be glad you did.
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I cannot recommend this company highly enough! Janette in scheduling was so helpful and informative, and got someone out to my emergency situation within hours. I got a text with the name and photo of the plumber coming, who arrived on time, in a professionally marked vehicle and uniform. Daniel was kind, clean, and took care to explain everything he was doing so we felt like we could make an informed decision about the project. He went above and beyond and was done quickly---he even swept the space when finished! Don't waste your time calling anyone else---these guys are legit!
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Josh was very friendly and talked through the work he was doing while fixing the water line leak. He was very meticulous to find the right parts to insure the best quality work. Not were they responsive but it was Christmas Eve Day. I called other that were not willing to come out and do the work that day even though their ads said they would. Josh was even happy to be there so we would have water during Christmas. Thank you Josh and Knoxville Plumbing.
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Definitely recommend these guys! They did a great job and worked on Saturday and Christmas Eve to fix our broken septic system. We had Austin on Friday and Tuesday who figured out our issue Friday and returned today (Christmas Eve) to complete the work that Tyler started on Saturday. Saturday we had Tyler who worked hard to get out septic repair underway. Both these men did efficient work and were very professional and made sure we understood everything that needed to be done. I would not call anyone else for plumbing.
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Definitely recommend these guys! They did a great job and worked on Saturday and Christmas Eve to fix our broken septic system. We had Austin on Friday and Tuesday who figured out our issue Friday and returned today (Christmas Eve) to complete the work that Tyler started on Saturday. Saturday we had Tyler who worked hard to get out septic repair underway. Both these men did efficient work and were very professional and made sure we understood everything that needed to be done. I would not call anyone else for plumbing.
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