After buying a new home in December 2018 we decided to have our septic serviced to ensure it was empty and clean after it began to show signs of backing up. The diagram of the previous owner was opposite of where the tank was actually located. Austin did an outstanding job and showed a great deal of patience while he located the septic tank. He finally determined it was located partially under the driveway. We had risers put in on top of the tank to ensure we never had to go through the septic pumping problem again. Austin did a great job on only cutting the concrete driveway where he needed to ensure the job was done well. I would like to thank Austin being patient as a couple hour septic pump job turned in to a four day project that included concrete removal and installing new risers on the septic tank. I would recommend Austin and Knoxville Plumbing to anyone in the are needing assistance.
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I joined their VIP program 2 years ago when I called them to install a garbage disposal and fix a kitchen sink leak. They come out once a year and check my drains and water heater and this year they added HVAC professionals to check my system. Very happy with that program. While he was here yesterday doing my service check I decided to get a new water heater. I expected to have to schedule it for next week but David was able to do it same day. He did a great job. I feel like I have a friend in Knoxville Plumbing
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I had a water leak on my side of the meter. I called Knoxville Plumbing and Sam S. was at my house within 30 minutes. Sam was very knowledgeable about what was going on and how to repair the problem. Sam told me the total cost before he started. He was kind helpful and thorough. I will definitely use this company again. I appreciate Sam for what he did and how pleasant he was. Thank you Sam you were amazing and I appreciate your help. Knoxville Plumbing rocks.
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Kub contacted me several weeks ago and informed me that I had a possible leak. I googled leak detection specialist and Knoxville Plumbing came up. Gave them a call and they made me an appointment for the next day. Long story short, they had an opening come up on the same day. Within an hour Austin Warren was at my house. Within another hour Austin had found my leak and fixed it. Very professional. He explained what he found and how he was going to fix it. He also explained some things I might want to consider replacing soon. This is my first time using Knoxville Plumbing and I will use them again.
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This is our first experience utilizing Knoxville Plumbing services. Excellent experience, our technician Daniel H was very thorough, thoughtful, professional, patient explaining details to us and offered us choices of products. We are very happy with his workmanship and look forward to calling Knoxville Plumbing in the future if we should encounter another plumbing problem.
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