A great feature of Knoxville Plumbing is that they work evenings and weekends, charging the same rate as normal weekday work. They sent a young man named Jonathan who worked late Saturday afternoon and into the evening to service a very-slow-draining kitchen sink and to install a new garbage disposal. He was extremely polite and professional throughout the process. He explained what he would do and what it would cost in detail, prior to beginning the work. Unlike plumbers from another company who've worked at our home, he was extremely meticulous and thorough in his work and in his clean-up. Though the cost was not cheap, we feel Jonathan's work was absolutely first-class and would definitely use Knoxville Plumbing in the future.
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The good: Fantastic customer service over the phone, the plumber (Josh) was polite and genuinely wanted to help locate the leak. He was friendly and loved on my dogs during the appointment. The bad: When making the appointment, I told them that I needed it to be a first-thing 8AM timeframe so I could go to work. They told me the window would be 8-10AM and they would do everything to get there early. The day of the appointment, I called at 8:30 to check on progress and was told that my window was 9-11....hmmm. The plumber arrived at 9:30, took 45 minutes to assess the situation and make recommendations...so I was late to work. I also had to call and ask for them to send me the final invoice. The ugly: I do not understand how installing new parts in the tank of a toilet can be >$150. I was between a rock and a hard place because I needed the issue fixed ASAP and they were the only company I called/scheduled. So for two toilet repairs and a pipe repair in my crawl space, I paid over $800. They took me to the bank and I know it. Lesson learned the hard way.
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After explaining our problem a technician was scheduled the same day and they got a person out immediately. Johnathan was very profressional, polite and did an excellent job at showing and explaining the problem(s) to us. They even were able to give us a huge discount on a toilet installation since they didn't have the model we chose readily available. They are reasonable in price and do a fantastic job. We will definitely recommend and use them again. Johnathan especially gets kudos from us. A very nice young man who had a lot of knowledge. Thank you KP!
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Absolutely phenomenal service! We had Daniel come out and he did such an incredible job. He genuinely cared and stayed as long he needed to in order to get the job done. This is our second time using Knoxville Plumbing and they have exceeded our expectations. They never make conversation awkward and don’t make you feel out of place in your own home. Great job.
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