I was told my plumber would arrive between 7-9pm. I received a call a little after 7 from Janet who said Austin would be arriving within 20 minutes or so. He arrived at 7:26 or thereabouts. He was courteous and professional beyond what I expected. He performed the task without complaining and even helped me in making decisions where it was possible by giving options. He took my requests and did everything he could make me satisfied. I greatly appreciate his competence and professionalism.
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I posted a review in 2014 when I called Knoxville Plumbing for the first time. I was very happy with them back then and still am. I got a call from Amber this morning saying they could have a technician here early if it was ok with me. Of course, I said yes. Austin was here almost an hour earlier than our 1-3 appointment schedule. He was courteous, polite and got right to work. It only took him 5-6 minutes but it was something I couldn't do myself. I would always recommend Knoxville Plumbing to anyone needing plumbing help and Austin was great!
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My water bill was higher than usual and I called KUB. KUB said I need to call a plumber. I remember seeing a Knoxville Plumber truck at a neighbor’s house. So I decided to give them a call. David and Trey came out and took care of the leak that day. Very nice and knowledgeable. Would highly recommend.
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Trey was fantastic! Very pleasant and knowledgeable. He went above and beyond during my initial repair estimate to help me figure out the problem, and wouldn't leave until he knew the job was done correctly the day of repair. I would definitely recommend Knoxville Plumbing to others. If I could give 4 1/2 stars I would, and the only reason is because it was quite a bit more expensive than other estimates I received. However, knowing the job would be done properly was worth the extra expense for me. Thanks, Trey!
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